[LIM1][Dedicated Servers] - Rack L112A05

Incident Report for Bare Metal Cloud

Resolved

We are pleased to inform you that the incident affecting our Dedicated Servers has been resolved. The faulty network equipment has been replaced.

Start time : 28/09/2025 02:08 UTC
End time : 28/09/2025 03:53 UTC
Root Cause : This incident was caused by a network equipment issue.

We apologize for any inconvenience caused and appreciate your understanding.

Posted Sep 28, 2025 - 04:05 UTC

Identified

We have new information regarding the incident that affected your service(s).

Please find below an update on the situation:
Update : Our teams need to replace faulty network equipment.
Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.

Posted Sep 28, 2025 - 02:48 UTC

Investigating

We are currently investigating an incident affecting our Dedicated Servers offering, which is causing temporary availability issue in the rack L112A05.

Here are some supplementary details :

Start time : 28/09/2025 02:08 UTC
Impacted Service(s) : Servers in the specified rack are no longer able to access the public network.
Customers Impact : Customers are temporarily unable to access and use their servers located in the specified rack through Public network.
Ongoing Actions : Our teams are investigating to determine the origin of the incident to fix it.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.

Posted Sep 28, 2025 - 02:24 UTC

This incident affected: Dedicated Servers || Network (LIM).