We would like to inform you that the incident on our Dedicated Servers offer has now been resolved.
Here is detail for this incident : Start time : 13/05/2025 16:08 UTC End time : 13/05/2025 18:42 UTC Root Cause : This incident was caused by a network equipment issue.
We thank you for your understanding and patience throughout this incident.
Posted May 13, 2025 - 18:48 UTC
Update
We have new information regarding the incident that affected your service(s).
Please find below an update on the situation: Update : We would like to inform you that a significant number of servers are now operational.
We will keep you updated on the progress and resolution. We apologize for any inconvenience caused and appreciate your understanding.
Posted May 13, 2025 - 18:03 UTC
Identified
We have determined the origin of the incident affecting our Dedicated Servers offer in the racks B717A07 / B717A08 / B717A09.
Here are some supplementary details : Start time : 13/05/2025 16:08 UTC Impacted Service(s) : All servers in the specified racks are temporarily unavailable. Customers Impact : Customers are temporarily unable to access their servers located in the specified racks. Root Cause : This incident is caused by a network equipment issue. Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.
We will keep you updated on the progress and resolution. We apologize for any inconvenience caused and appreciate your understanding.
Posted May 13, 2025 - 16:20 UTC
This incident affected: Dedicated Servers || Network (BHS).