We would like to inform you that the incident on racks S327B02 - S327B03 has now been resolved.
Here is detail for this incident : Start time : 10/06/2025 12:16 UTC End time : 10/06/2025 14:56 UTC Root Cause : This incident was caused by an electrical equipment issue.
We thank you for your understanding and patience throughout this incident.
Posted Jun 10, 2025 - 15:00 UTC
Update
We have new information regarding the incident that affected your service(s).
Please find below an update on the situation: Update : A significant number of servers in rack S327B03 are operational. Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.
We will keep you updated on the progress and resolution. We apologize for any inconvenience caused and appreciate your understanding.
Posted Jun 10, 2025 - 14:05 UTC
Update
We have new information regarding the incident that affected your service(s).
Please find below an update on the situation: Update : All servers in rack S327B02 are no longer impacted. Ongoing Actions : Our teams are currently working on the last impacted servers in rack S327B03.
We will keep you updated on the progress and resolution. We apologize for any inconvenience caused and appreciate your understanding.
Posted Jun 10, 2025 - 12:49 UTC
Identified
The issue has been identified and a fix is being implemented.
Posted Jun 10, 2025 - 12:35 UTC
Investigating
We have determined the origin of the incident affecting our Dedicated Servers offer on the specific racks.
Here are some supplementary details : Start time : 10/06/2025 12:16 UTC Impacted Service(s) : Servers in racks S327B02 and S327B03 are temporarily unavailable. Customers Impact : Customers are temporarily unable to access and use their servers located in the specified racks. Root Cause : This incident is caused by an electrical equipment issue. Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.
We will keep you updated on the progress and resolution. We apologize for any inconvenience caused and appreciate your understanding.
Posted Jun 10, 2025 - 12:33 UTC
This incident affected: Dedicated Servers || Global Infrastructure (SBG).