We are pleased to inform you that the incident affecting our Dedicated Servers offering in racks R808R13 / R808R14 / R808R15 has been resolved.
Start time : 27/05/2026 17:02 UTC End time : 27/05/2026 18:08 UTC Root Cause : This incident was caused by a cooling system issue.
We apologize for any inconvenience caused and appreciate your understanding.
Posted May 27, 2026 - 18:15 UTC
Identified
We are currently experiencing an ongoing incident. We have determined the origin of the issue affecting our Dedicated Servers offer on the specific racks R808R13 / R808R14 / R808R15.
Here are some supplementary details :
Start time : 27/05/2026 17:02 UTC Impacted Service(s) : All servers in the racks R808R13 / R808R14 / R808R15 are temporarily unavailable. Customers Impact : Customers are temporarily unable to access their servers located on the specified racks. Root Cause : This incident is caused by a cooling system issue. Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.
We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
Posted May 27, 2026 - 17:09 UTC
This incident affected: Dedicated Servers || Global Infrastructure (RBX).