We are pleased to inform you that the incident affecting our Dedicated Servers offer in the specific rack GRA0325B03B has been resolved.
Start time : 24/10/2025 10:00 UTC End time : 24/10/2025 12:05 UTC Root Cause : This incident was caused by a cooling system issue.
We apologize for any inconvenience caused and appreciate your understanding.
Posted Oct 24, 2025 - 12:11 UTC
Identified
We are currently experiencing an ongoing incident. We have determined the origin of the issue affecting our offer in the specific rack GRA0325B03B
Here are some supplementary details :
Start time : 24/10/2025 10:00 UTC Impacted Service(s) : Servers in the specified rack are no longer able to access the vRack network. Customers Impact : Customers cannot acces their Private Network (vRack) in this specific rack. Root Cause : This incident is caused by a cooling system issue. Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.
We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
Posted Oct 24, 2025 - 10:39 UTC
Investigating
We are currently experiencing an event affecting our Dedicated Servers offer in the specific rack GRA0325B03B.
Start time : 24/10/2025 10:00 UTC
Our teams are fully committed to investigating this issue and working towards a resolution as soon as possible. As investigations are ongoing, we will share any new findings or updates with you as soon as possible.
We apologize for any inconvenience caused and appreciate your understanding.
Posted Oct 24, 2025 - 10:34 UTC
This incident affected: Dedicated Servers || Global Infrastructure (GRA).