OVHcloud Bare Metal Cloud Status
Current status
Legend
- Operational
- Degraded performance
- Partial Outage
- Major Outage
- Under maintenance
[Global][VPS- Additional Services] cPanel licenses
Incident
Report for Bare Metal Cloud
Resolved
Start Time : 08/01/2022 22:26 UTC
End Time : 13/01/2022 09:50 UTC
Service impact : All the functions for adding, deleting and upgrading cPanel instances are now functional again
Root cause : The incident was caused by an SSL configuration incompatibility following a call API update.
End Time : 13/01/2022 09:50 UTC
Service impact : All the functions for adding, deleting and upgrading cPanel instances are now functional again
Root cause : The incident was caused by an SSL configuration incompatibility following a call API update.
Update
A patch has been written and is being deployed on our infrastructure
Update
INFO: Issue has been resolved. We are working on the provider API
Update
Ongoing actions : The technical teams are still working on the resolution of the incident. Unfortunately the resolution will not happen until tonight or tomorrow morning.
Update
Ongoing actions : The technical teams tell us that the incident will not be corrected tonight.
We expect the situation to return to normal tomorrow
We expect the situation to return to normal tomorrow
Identified
Root cause : We are experiencing difficulties in making API calls to cPanel. These difficulties come from the SSL configuration.
Ongoing actions : Our teams are working on a fix.
Time to resolution : The situation should be solved during the evening or early tomorrow morning
Ongoing actions : Our teams are working on a fix.
Time to resolution : The situation should be solved during the evening or early tomorrow morning
Update
We are continuing to investigate this issue.
Investigating
Start time : 08/01/2022 22:26 UTC
Service impact : All existing cPanel instances continue to work. Adding, deleting and upgrading cPanel instances is not available at the moment.
Ongoing actions : An intervention is in progress
Service impact : All existing cPanel instances continue to work. Adding, deleting and upgrading cPanel instances is not available at the moment.
Ongoing actions : An intervention is in progress
This incident affected: Virtual Private Servers || Additional services (ERI, GRA, SBG, LIM, WAW, BHS, SGP, SYD) and Licensing || All Services (Zone Europe, Zone APAC, Zone Canada).