Start time : 04/09/2024 02:04 UTC End time : 04/09/2024 04:02 UTC Root cause : It was due to a malfunction on a hardware.
We would like to inform you that the incident have been resolved and the situation is back to normal.
We thank you for your understanding and patience throughout this incident
Posted Sep 04, 2024 - 04:05 UTC
Update
Most of servers are operational again.
Posted Sep 04, 2024 - 02:37 UTC
Identified
The issue has been identified and a fix is being implemented.
Posted Sep 04, 2024 - 02:24 UTC
Investigating
An incident is in progress on our Bare Metal offer. It has temporarily affected the functionality.
We are actively working to resolve this problem.
Our teams are fully mobilized and we will keep you informed of developments and the resolution of the incident.
Here is detail for this incident :
Start time : 04/09/2024 02:04 UTC Service impact : A significant number of servers in the rack GRA0315B05A are no longer responding. Ongoing actions : Our teams are investigating to determine the origin of the incident and fix it. Update will be posted as significant progress is made.
We apologize for the inconvenience and thank you for your understanding.
Posted Sep 04, 2024 - 02:17 UTC
This incident affected: Dedicated Servers || Global Infrastructure (GRA).