We are pleased to inform you that the incident affecting our Dedicated Servers offer in the specific rack R805R11 has been resolved.
Start time : 06/12/2025 18:41 UTC End time : 06/12/2025 20:55 UTC Root Cause : This incident was caused by a cooling system issue.
We apologize for any inconvenience caused and appreciate your understanding.
Posted Dec 06, 2025 - 21:06 UTC
Update
The incident is still ongoing. We would like to assure you that we are doing our utmost to resolve this situation as quickly as possible.
Update : Most of servers are operational again.
As soon as the situation evolves or the incident is resolved, we will keep you informed.
Thank you for your understanding
Posted Dec 06, 2025 - 19:38 UTC
Identified
We are currently experiencing an ongoing incident. We have determined the origin of the issue affecting our Dedicated Servers offer on the specific rack R805R11.
Here are some supplementary details :
Start time : 06/12/2025 18:41 UTC Impacted Service(s) : All servers in the rack R805R11 are temporarily unavailable. Customers Impact : All the customers cannot access their servers in this specific rack. Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.
We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
Posted Dec 06, 2025 - 18:57 UTC
Investigating
We are currently experiencing an event affecting our Dedicated Servers offer in the specific rack R805R11.
Start time : 06/12/2025 18:41 UTC
Our teams are fully committed to investigating this issue and working towards a resolution as soon as possible. As investigations are ongoing, we will share any new findings or updates with you as soon as possible.
We apologize for any inconvenience caused and appreciate your understanding.
Posted Dec 06, 2025 - 18:52 UTC
This incident affected: Dedicated Servers || Global Infrastructure (RBX).