Start time : 19/11/2024 15:39 UTC End time : 19/11/2024 18:05 UTC Root cause : The incident was caused by an issue with the cooling system affecting some servers in racks R808L22 - R808L23 - R808L24 We would like to inform you that the incident have been resolved and the situation is back to normal.
We thank you for your understanding and patience throughout this incident
Posted Nov 19, 2024 - 18:07 UTC
Update
Racks R808L22 - R808L23 are now fully operational, with a few servers remaining on rack R808L24. Our team is still fixing the last remaining servers.
Posted Nov 19, 2024 - 17:46 UTC
Update
Some racks have been restored, but service restoration operations on the remaining racks are still in progress.
Posted Nov 19, 2024 - 17:35 UTC
Identified
An incident is in progress on our Bare Metal offer. It has temporarily affected the availability.
We are actively working to resolve this problem.
Our teams are fully mobilized and we will keep you informed of developments and the resolution of the incident.
We apologize for the inconvenience and thank you for your understanding.
Here is detail for this incident :
Start time : 19/11/2024 15:39 UTC Service impact : A significant number of servers in the rack R808L22 - R808L23 - R808L24 are no longer responding. Root cause : The incident was caused by an issue with the cooling system affecting some servers in racks R808L22 - R808L23 - R808L24 Ongoing actions : Our teams is working to fix the issue. Update will be posted as significant progress is made.
Posted Nov 19, 2024 - 16:03 UTC
This incident affected: Dedicated Servers || Global Infrastructure (RBX).