[GRA2][Dedicated Servers] - Rack G244A07 Incident Notification

Incident Report for Bare Metal Cloud

Resolved

We are pleased to inform you that the incident affecting our Dedicated Servers offering has been resolved.

Start time : 24/06/2026 13:42 UTC
End time : 25/06/2026 10:00 UTC
Root Cause : This incident was caused by a cooling system issue.

We apologize for any inconvenience caused and appreciate your understanding.

Posted Jun 25, 2026 - 10:12 UTC

Identified

We are currently experiencing an incident affecting our Dedicated Servers offering in the specified rack.
The root cause has been identified.

Please find the details of this incident below :
Start time : 24/06/2026 13:42 UTC
Update: Some impacted servers in the rack G244A07 are operational again.
Root Cause : This incident is caused by a cooling system issue.
Ongoing Actions : Our teams are actively working to restore service as quickly as possible.

We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.

Posted Jun 25, 2026 - 05:05 UTC

Investigating

We are currently experiencing an ongoing incident. We have determined the origin of the issue affecting our Dedicated Servers offer on the specific rack G244A07.

Here are some supplementary details :

Start time : 24/06/2026 13:42 UTC
Impacted Service(s) : All servers in the rack G244A07 are temporarily unavailable.
Customers Impact : Customers are temporarily unable to access their servers located on the specified rack.
Root Cause : This incident is caused by a cooling system issue.
Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.

Posted Jun 24, 2026 - 13:56 UTC

This incident affected: Dedicated Servers || Global Infrastructure (GRA).