[RBX5][Dedicated Servers] - Room 45F incident notification

Incident Report for Bare Metal Cloud

Resolved

We are pleased to inform you that the incident affecting the room 45F has been resolved.

Start time :01/05/2026 00:24 UTC
End time : 01/05/2026 01:30 UTC
Root Cause : This incident was caused by a network equipment issue.

We apologize for any inconvenience caused and appreciate your understanding.

Posted May 01, 2026 - 01:31 UTC

Identified

We are currently experiencing an ongoing incident. We have determined the origin of the issue affecting our Dedicated Servers offer on the specific room.

Here are some supplementary details :

Start time : 01/05/2026 00:24 UTC
Impacted Service(s) : Impacted Service(s): The public network is currently experiencing instability (flapping) in the racks listed below :
45F07
45F08
45F09
45F10
45F11
45F12
45F13
45F14
45F15
45F16

Customers Impact : Customers may experience intermittent connectivity issues, packet loss, or latency when accessing their servers through the public network.
Root Cause : This incident is caused by a network equipment issue.
Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.

Posted May 01, 2026 - 00:33 UTC

This incident affected: Dedicated Servers || Network (RBX).