We are pleased to inform you that the incident affecting our offering has been resolved.
Start time : 07/05/2026 17:16 UTC End time : 07/05/2026 19:57 UTC Root Cause : This incident was caused by a network equipment issue.
We apologize for any inconvenience caused and appreciate your understanding.
Posted May 07, 2026 - 20:00 UTC
Update
We have new information regarding the incident that affected your service(s).
Please find below an update on the situation: Update : A significant number of servers are now operational. Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.
We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
Posted May 07, 2026 - 19:49 UTC
Identified
We are currently experiencing an ongoing incident. We have determined the origin of the issue affecting our Dedicated Servers offer on the specific rack 46A26.
Here are some supplementary details :
Start time : 07/05/2026 17:16 UTC Impacted Service(s) : Servers in the specified rack are no longer able to access the public network. Customers Impact : Customers are temporarily unable to access their servers via public network located on the specified rack. Root Cause : This incident is caused by a network equipment issue. Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.
We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
Posted May 07, 2026 - 18:00 UTC
Investigating
We are currently investigating an incident affecting our Dedicated Servers offering, which is causing temporary availability issue in the rack 46A26.
Here are some supplementary details :
Start time : 07/05/2026 17:16 UTC Impacted Service(s) : Servers in the specified rack are no longer able to access the public network. Customers Impact : Customers are temporarily unable to access their servers via public network located on the specified rack. Ongoing Actions : Our teams are investigating to determine the origin of the incident and fix it.
We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
Posted May 07, 2026 - 17:26 UTC
This incident affected: Dedicated Servers || Network (RBX).