[SBG6/8][Virtual Private Servers] - Some VPS incident notification

Incident Report for Bare Metal Cloud

Resolved

We would like to inform you that the incident affecting our Virtual Private Servers offering has now been resolved.

Please find the details of this incident below :

Start time : 27/10/2026 18:42 UTC
End time : 27/10/2026 22:12 UTC
Impacted Service(s) : Some VPS in the SBG6 and SBG8 regions were temporarily unavailable.
Customers Impact : Customers were temporarily unable to access their VPS located in the specified regions.
Root Cause : A service disruption occurred due to an unexpected underlying infrastructure malfunction.

We thank you for your understanding and patience throughout this incident.

Posted Oct 27, 2026 - 22:15 UTC

Update

We have new information regarding the incident that affected your service(s).

Please find below an update on the situation:
Update : The majority of the Virtual Private Servers instances in SBG6 and SBG8 regions are no longer impacted.
Ongoing Actions : Our teams are currently working on the mast impacted Virtual Private Servers.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.

Posted Oct 27, 2026 - 21:10 UTC

Identified

We are currently experiencing an incident affecting our Virtual Private Servers offering in the SBG6 and SBG8 regions. The root cause has been identified.

Please find the details of this incident below :

Start time : 27/10/2026 18:42 UTC
Impacted Service(s) : Some Virtual Private Servers instances in SBG6 and SBG8 regions are unreachable.
Customers Impact : Customers are temporarily unable to access their VPS located in the specified regions.
Root Cause : A service disruption is occurring due to an unexpected underlying infrastructure malfunction.
Ongoing Actions : Our teams are actively working to restore service as quickly as possible.

We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.

Posted Oct 27, 2026 - 20:38 UTC

Investigating

We are currently investigating an incident affecting our Virtual Private Servers offering, which is causing temporary availability issue in SBG6 and SBG8 regions.

Here are some supplementary details :

Start time : 27/10/2026 18:42 UTC
Impacted Service(s) : Some Virtual Private Servers instances in SBG6 and SBG8 regions are unreachable.
Customers Impact : Some customers are temporarily unable to access and use their Virtual Private Servers instances.
Ongoing Actions : Our teams are investigating to determine the origin of the incident and fix it.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.

Posted Oct 27, 2026 - 18:58 UTC

This incident affected: Virtual Private Servers || Global Infrastructure (SBG).