Resolved -
We are pleased to inform you that the incident affecting our Dedicated Servers offer on the specific racks :
46J21,46G09,46G04,46G05,46G06,46G03,46G02,46F17,46F19,46F22,46F18,46F21,46F20,46F23,46F28,46F27,46F24,46F25,46F31,46E01,46F26,46E20,46E26,46J22,46F29,46F30,46E19,46E18,46E17,46E22,46E21,46E25,
46E24,46E23,46E28,46E27,46E29,46F12,46E30,46E31,46F10,46H11,46G12,46G11,46H13,46G10,46G08,46M09,46M01,46M02,46M03,46M07,46M08,46M04,46M05,46H12,46M06,46G07,46H30,46H29,46G17,46G18,46H31,46G19,46G22,46G20,46H26,46G25
46G24,46G23,46G27,46G26,INT135,46G29,46G28,46G31,46G01.46G21,46I08,46I20,46I25,46I23,46I24,46I26,46I06,46I28,46I27,46I31,46I29,46I30,46I05,46J14,46I04,46H17,46I01,46I03,46J12,46J13,46J06 has been resolved.
Start time : 16/09/2025 14:00 UTC
End time : 16/09/2025 17:45 UTC
Root Cause : This incident was caused by a hardware issue.
We apologize for any inconvenience caused and appreciate your understanding.
Sep 16, 17:59 UTC
Update -
We are pleased to inform you that the incident affecting our Dedicated Servers offer on the specific racks :
46J21,46G09,46G04,46G05,46G06,46G03,46G02,46F17,46F19,46F22,46F18,46F21,46F20,46F23,46F28,46F27,46F24,46F25,46F31,46E01,46F26,46E20,46E26,46J22,46F29,46F30,46E19,46E18,46E17,46E22,46E21,46E25,
46E24,46E23,46E28,46E27,46E29,46F12,46E30,46E31,46F10,46H11,46G12,46G11,46H13,46G10,46G08,46M09,46M01,46M02,46M03,46M07,46M08,46M04,46M05,46H12,46M06,46G07,46H30,46H29,46G17,46G18,46H31,46G19,46G22,46G20,46H26,46G25
46G24,46G23,46G27,46G26,INT135,46G29,46G28,46G31,46G01.46G21,46I08,46I20,46I25,46I23,46I24,46I26,46I06,46I28,46I27,46I31,46I29,46I30,46I05,46J14,46I04,46H17,46I01,46I03,46J12,46J13,46J06 has been resolved.
Start time : 16/09/2025 14:00 UTC
End time : 16/09/2025 17:45 UTC
Root Cause : This incident was caused by a hardware issue.
We apologize for any inconvenience caused and appreciate your understanding.
Sep 16, 17:59 UTC
Monitoring -
A fix has been implemented and we are monitoring the results.
Sep 16, 17:53 UTC
Update -
The incident is still ongoing. We would like to assure you that we are doing our utmost to resolve this situation as quickly as possible.
Update: Most of servers are operational again.
As soon as the situation evolves or the incident is resolved, we will keep you informed.
Thank you for your understanding
Sep 16, 17:12 UTC
Update -
The incident is still ongoing. We would like to assure you that we are doing our utmost to resolve this situation as quickly as possible.
Impacted Service(s) : Some servers located in the Public Network in these specific racks are temporarily unavailable.
Customers Impact : Some customers may not be able to use their servers located in the Public Network in these specific racks.
As soon as the situation evolves or the incident is resolved, we will keep you informed.
Thank you for your understanding
Sep 16, 15:46 UTC
Update -
The incident is still ongoing. We would like to assure you that we are doing our utmost to resolve this situation as quickly as possible.
As soon as the situation evolves or the incident is resolved, we will keep you informed.
Thank you for your understanding
Sep 16, 15:42 UTC
Identified -
We are currently experiencing an ongoing incident. We have determined the origin of the issue affecting our Dedicated Servers offer on the specific racks :
46J21,46G09,46G04,46G05,46G06,46G03,46G02,46F17,46F19,46F22,46F18,46F21,46F20,46F23,46F28,46F27,46F24,46F25,46F31,46E01,46F26,46E20,46E26,46J22,46F29,46F30,46E19,46E18,46E17,46E22,46E21,46E25,
46E24,46E23,46E28,46E27,46E29,46F12,46E30,46E31,46F10,46H11,46G12,46G11,46H13,46G10,46G08,46M09,46M01,46M02,46M03,46M07,46M08,46M04,46M05,46H12,46M06,46G07,46H30,46H29,46G17,46G18,46H31,46G19,46G22,46G20,46H26,46G25
46G24,46G23,46G27,46G26,INT135,46G29,46G28,46G31,46G01.46G21,46I08,46I20,46I25,46I23,46I24,46I26,46I06,46I28,46I27,46I31,46I29,46I30,46I05,46J14,46I04,46H17,46I01,46I03,46J12,46J13,46J06
Here are some supplementary details :
Start time : 16/09/2025 14:00 UTC
Impacted Service(s) : Some servers in these specific racks are temporarily unavailable.
Customers Impact : Some customers may not be able to use their servers in these specific racks.
Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.
We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
Sep 16, 14:27 UTC
Investigating -
We are currently experiencing an event affecting our Dedicated Servers offer in the RBX3 Datacenter..
Start time : 16/09/2025 14:00 UTC
Our teams are fully committed to investigating this issue and working towards a resolution as soon as possible. As investigations are ongoing, we will share any new findings or updates with you as soon as possible.
We apologize for any inconvenience caused and appreciate your understanding.
Sep 16, 14:12 UTC