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[ERI1][Dedicated Servers] - Rack E102G05 maintenance notification
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 04, 2025 - 07:00 UTC
Scheduled - As part of our continuous improvement plan, maintenance is scheduled on our Dedicated Servers offer on rack E102G05 .

This may temporarily affect availability.
Start time: 04/11/2025 07:00 UTC
End time: 04/11/2025 08:30 UTC
Service impact: During the operation, servers in rack E102G05 will be temporarily unavailable.
Service improvement: As part of our continuous improvement policy, we will migrate servers in rack E102G05 to rack ERI0102A05C.

Thank you for your understanding.
Nov 4, 2025 07:00-08:30 UTC

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Welcome to the Bare Metal Cloud status page for real-time information on system performance and availability.

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Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

[ERI1][Dedicated Servers] - Rack E102H06 maintenance notification Nov 4, 2025 08:00-09:30 UTC

Scheduled - As part of our continuous improvement plan, maintenance is scheduled on our Dedicated Servers offer on rack E102H06.

This may temporarily affect availability.
Start time: 04/11/2025 08:00 UTC
End time: 04/11/2025 09:30 UTC
Service impact: During the operation, servers in rack E102H06 will be temporarily unavailable.
Service improvement: As part of our continuous improvement policy, we will migrate servers in rack E102H06 to rack ERI0102C04A.

Thank you for your understanding.
Sep 17, 2025 - 23:18 UTC

[ERI1][Dedicated Servers] - Rack E102H05 maintenance notification Nov 4, 2025 09:00-10:30 UTC

As part of our continuous improvement plan, maintenance is scheduled on our Dedicated Servers offer on rack E102H05.

This may temporarily affect availability.
Start time: 04/11/2025 09:00 UTC
End time: 04/11/2025 10:30 UTC
Service impact: During the operation, servers in rack E102H05 will be temporarily unavailable.
Service improvement: As part of our continuous improvement policy, we will migrate servers in rack E102H05 to rack ERI0102C04B.

Thank you for your understanding.
Posted on Sep 17, 2025 - 23:20 UTC

[SGP2][Virtual Private Servers] - Infrastructure maintenance notification Nov 4, 2025 10:00-11:15 UTC

As part of our continuous improvement plan, maintenance is scheduled on our Virtual Private Servers offer.

Start time : 04/11/2025 10:00 UTC
End time : 04/11/2025 11:15 UTC
Service impact : Some services may experience increased latency or packet loss for up to 1 second during the maintenance.
Service improvement : As part of our continuous improvement policy, we will be doing a maintenance on our Virtual Private Servers infrastructure.

Thank you for your understanding.
Posted on Nov 03, 2025 - 10:13 UTC

[ERI1][Dedicated Servers] - Rack E102E04 maintenance notification Nov 4, 2025 21:00 - Nov 5, 2025 00:30 UTC

As part of our continuous improvement plan, maintenance is scheduled on our Dedicated Servers offer on rack E102E04.

This may temporarily affect availability.
Start time: 04/11/2025 21:00 UTC
End time: 05/11/2025 00:00 UTC
Service impact: During the operation, servers in rack E102E04 will be temporarily unavailable.
Service improvement: As part of our continuous improvement policy, we will migrate servers in rack E102E04 to rack ERI0102A04B.

Thank you for your understanding.
Posted on Sep 17, 2025 - 23:21 UTC

[ERI1][Dedicated Servers] - Rack E102H04 maintenance notification Nov 5, 2025 07:00-08:30 UTC

As part of our continuous improvement plan, maintenance is scheduled on our Dedicated Servers offer on rack E102H04.

This may temporarily affect availability.
Start time: 05/11/2025 07:00 UTC
End time: 05/11/2025 08:30 UTC
Service impact: During the operation, servers in rack E102H04 will be temporarily unavailable.
Service improvement: As part of our continuous improvement policy, we will migrate servers in rack E102H04 to rack ERI0102C04C.

Thank you for your understanding.
Posted on Sep 17, 2025 - 23:23 UTC

[ERI1][Dedicated Servers] - Rack E102H03 maintenance notification Nov 5, 2025 08:00-09:30 UTC

As part of our continuous improvement plan, maintenance is scheduled on our Dedicated Servers offer on rack E102H03.

This may temporarily affect availability.
Start time: 05/11/2025 08:00 UTC
End time: 05/11/2025 09:30 UTC
Service impact: During the operation, servers in rack E102H03 will be temporarily unavailable.
Service improvement: As part of our continuous improvement policy, we will migrate servers in rack E102H03 to rack ERI0102C05A.

Thank you for your understanding.
Posted on Sep 17, 2025 - 23:26 UTC

[ERI1][Dedicated Servers] - Rack E102H02 maintenance notification Nov 5, 2025 09:00-10:30 UTC

As part of our continuous improvement plan, maintenance is scheduled on our Dedicated Servers offer on rack E102H02.

This may temporarily affect availability.
Start time: 05/11/2025 09:00 UTC
End time: 05/11/2025 10:30 UTC
Service impact: During the operation, servers in rack E102H02 will be temporarily unavailable.
Service improvement: As part of our continuous improvement policy, we will migrate servers in rack E102H02 to rack ERI0102C05B.

Thank you for your understanding.
Posted on Sep 17, 2025 - 23:28 UTC

[ERI1][Dedicated Servers] - Rack E102G04 maintenance notification Nov 5, 2025 21:00 - Nov 6, 2025 00:00 UTC

As part of our continuous improvement plan, maintenance is scheduled on our Dedicated Servers offer on rack E102G04.

This may temporarily affect availability.
Start time: 05/11/2025 21:00 UTC
End time: 06/11/2025 00:00 UTC
Service impact: During the operation, servers in rack E102G04 will be temporarily unavailable.
Service improvement: As part of our continuous improvement policy, we will migrate servers in rack E102G04 to rack ERI0102A04C.

Thank you for your understanding.
Posted on Sep 17, 2025 - 23:30 UTC

[RBX8][Cooling System] - Rack R804L16 maintenance notification Nov 6, 2025 05:00-16:00 UTC

As part of our continuous improvement plan, we will be carrying out a maintenance on our cooling infrastructure.

Start time : 06/11/2025 05:00 UTC
End time : 06/11/2025 16:00 UTC
Service impact : During this maintenance, the cooling system's efficiency may be temporarily reduced for some servers, potentially lowering performance. Despite ongoing mitigation efforts, customers could still experience a temporary reboot or shutdown in the worst case.
Service improvement : As part of our continuous improvement policy, we will be doing a maintenance on our cooling infrastructure.

Thank you for your understanding.
Posted on Oct 15, 2025 - 13:54 UTC

[RBX8][Cooling System] - Rack R808L20 maintenance notification Nov 6, 2025 05:00-16:00 UTC

As part of our continuous improvement plan, we will be carrying out a maintenance on our cooling infrastructure.

Start time : 06/11/2025 05:00 UTC
End time : 06/11/2025 16:00 UTC
Service impact : During this maintenance, the cooling system's efficiency may be temporarily reduced for some servers, potentially lowering performance. Despite ongoing mitigation efforts, customers could still experience a temporary reboot or shutdown in the worst case.
Service improvement : As part of our continuous improvement policy, we will be doing a maintenance on our cooling infrastructure.

Thank you for your understanding.
Posted on Oct 15, 2025 - 13:52 UTC

[ERI1][Dedicated Servers] - Rack E102H01 maintenance notification Nov 6, 2025 07:00-08:30 UTC

As part of our continuous improvement plan, maintenance is scheduled on our Dedicated Servers offer on rack E102H01.

This may temporarily affect availability.
Start time: 06/11/2025 07:00 UTC
End time: 06/11/2025 08:30 UTC
Service impact: During the operation, servers in rack E102H01 will be temporarily unavailable.
Service improvement: As part of our continuous improvement policy, we will migrate servers in rack E102H01 to rack ERI0102C05C.

Thank you for your understanding.
Posted on Sep 17, 2025 - 23:31 UTC

[ERI1][Dedicated Servers] - Rack E102E03 maintenance notification Nov 6, 2025 08:00-09:30 UTC

As part of our continuous improvement plan, maintenance is scheduled on our Dedicated Servers offer on rack E102E03.

This may temporarily affect availability.
Start time: 06/11/2025 08:00 UTC
End time: 06/11/2025 09:30 UTC
Service impact: During the operation, servers in rack E102E03 will be temporarily unavailable.
Service improvement: As part of our continuous improvement policy, we will migrate servers in rack E102E03 to rack ERI0102A03B.

Thank you for your understanding.
Posted on Sep 17, 2025 - 23:34 UTC

[ERI1][Dedicated Servers] - Rack E102E02 maintenance notification Nov 6, 2025 09:00-10:30 UTC

As part of our continuous improvement plan, maintenance is scheduled on our Dedicated Servers offer on rack E102E02.

This may temporarily affect availability.
Start time: 06/11/2025 09:00 UTC
End time: 06/11/2025 10:30 UTC
Service impact: During the operation, servers in rack E102E02 will be temporarily unavailable.
Service improvement: As part of our continuous improvement policy, we will migrate servers in rack E102E02 to rack ERI0102A04A.

Thank you for your understanding.
Posted on Sep 17, 2025 - 23:35 UTC

[SBG3][Dedicated Servers] - Rack S345B05 maintenance notification Nov 6, 2025 12:00-16:00 UTC

As part of our continuous improvement plan, maintenance is scheduled on our Dedicated Servers offer in Rack S345B05.

This may temporarily affect functionality.
Start time: 06/11/2025 12:00 UTC
End time: 06/11/2025 16:00 UTC
Service impact: During the operation, the servers in the specified rack will be temporarily unavailable.
Service improvement: As part of our continuous improvement policy, we will be doing an electrical maintenance on our Dedicated Servers offer in Rack S345B05.

Thank you for your understanding.
Posted on Oct 14, 2025 - 15:36 UTC

[ERI1][Dedicated Servers] - Rack E102E02 maintenance notification Nov 6, 2025 21:00 - Nov 7, 2025 00:00 UTC

As part of our continuous improvement plan, maintenance is scheduled on our Dedicated Servers offer on rack E102E02.

This may temporarily affect availability.
Start time: 06/11/2025 21:00 UTC
End time: 07/11/2025 00:00 UTC
Service impact: During the operation, servers in rack E102E02 will be temporarily unavailable.
Service improvement: As part of our continuous improvement policy, we will migrate servers in rack E102E02 to rack ERI0102A04B.

Thank you for your understanding.
Posted on Sep 17, 2025 - 23:37 UTC

[ERI1][Dedicated Servers] - Rack E102E01 maintenance notification Nov 10, 2025 07:00-08:30 UTC

As part of our continuous improvement plan, maintenance is scheduled on our Dedicated Servers offer on rack E102E01.

This may temporarily affect availability.
Start time: 10/11/2025 07:00 UTC
End time: 10/11/2025 08:30 UTC
Service impact: During the operation, servers in rack E102E01 will be temporarily unavailable.
Service improvement: As part of our continuous improvement policy, we will migrate servers in rack E102E01 to rack ERI0102A02C.

Thank you for your understanding.
Posted on Sep 17, 2025 - 23:39 UTC

[SBG3][Dedicated Servers] - Rack S330B04 maintenance notification Nov 10, 2025 08:00-10:00 UTC

As part of our continuous improvement plan, maintenance is scheduled on our Dedicated Servers offer in Rack S330B04.

This may temporarily affect functionality.
Start time: 10/11/2025 08:00 UTC
End time: 10/11/2025 10:00 UTC
Service impact: During the operation, the servers in the specified rack will be temporarily unavailable.
Service improvement: As part of our continuous improvement policy, we will be doing an electrical maintenance on our Dedicated Servers offer in Rack S330B04.

Thank you for your understanding.
Posted on Oct 14, 2025 - 15:38 UTC

[ERI1][Dedicated Servers] - Rack E102F03 maintenance notification Nov 10, 2025 08:00-09:30 UTC

As part of our continuous improvement plan, maintenance is scheduled on our Dedicated Servers offer on rack E102F03.

This may temporarily affect availability.
Start time: 10/11/2025 08:00 UTC
End time: 10/11/2025 09:30 UTC
Service impact: During the operation, servers in rack E102F03 will be temporarily unavailable.
Service improvement: As part of our continuous improvement policy, we will migrate servers in rack E102F03 to rack ERI0102A05A.

Thank you for your understanding.
Posted on Sep 17, 2025 - 23:40 UTC

[ERI1][Dedicated Servers] - Rack E102F02 maintenance notification Nov 10, 2025 09:00-10:30 UTC

As part of our continuous improvement plan, maintenance is scheduled on our Dedicated Servers offer on rack E102F02.

This may temporarily affect availability.
Start time: 10/11/2025 09:00 UTC
End time: 10/11/2025 10:30 UTC
Service impact: During the operation, servers in rack E102F02 will be temporarily unavailable.
Service improvement: As part of our continuous improvement policy, we will migrate servers in rack E102F02 to rack ERI0102A02B.

Thank you for your understanding.
Posted on Sep 17, 2025 - 23:42 UTC

[ERI1][Dedicated Servers] - Rack E102F02 maintenance notification Nov 10, 2025 10:00-11:30 UTC

As part of our continuous improvement plan, maintenance is scheduled on our Dedicated Servers offer on rack E102F02 .

This may temporarily affect availability.
Start time: 10/11/2025 10:00 UTC
End time: 10/11/2025 11:30 UTC
Service impact: During the operation, servers in rack E102F02 will be temporarily unavailable.
Service improvement: As part of our continuous improvement policy, we will migrate servers in rack E102F02 to rack ERI0102A03C.

Thank you for your understanding.
Posted on Sep 17, 2025 - 23:43 UTC

[ERI1][Dedicated Servers] - Rack E102F01 maintenance notification Nov 10, 2025 11:00-12:30 UTC

As part of our continuous improvement plan, maintenance is scheduled on our Dedicated Servers offer on rack E102F01.

This may temporarily affect availability.
Start time: 10/11/2025 11:00 UTC
End time: 10/11/2025 12:30 UTC
Service impact: During the operation, servers in rack E102F01 will be temporarily unavailable.
Service improvement: As part of our continuous improvement policy, we will migrate servers in rack E102F01 to rack ERI0102A01A.

Thank you for your understanding.
Posted on Sep 17, 2025 - 23:45 UTC

[SBG3][Dedicated Servers] - Rack S330B06 maintenance notification Nov 10, 2025 13:00-15:00 UTC

As part of our continuous improvement plan, maintenance is scheduled on our Dedicated Servers offer in Rack S330B06.

This may temporarily affect functionality.
Start time: 10/11/2025 13:00 UTC
End time: 10/11/2025 15:00 UTC
Service impact: During the operation, the servers in the specified rack will be temporarily unavailable.
Service improvement: As part of our continuous improvement policy, we will be doing an electrical maintenance on our Dedicated Servers offer in Rack S330B06.

Thank you for your understanding.
Posted on Oct 14, 2025 - 15:15 UTC

[ERI][Network] - Network equipment maintenance notification Nov 11, 2025 01:00-03:00 UTC

As part of our continuous improvement plan, maintenance is scheduled on our network infrastructure.

Start time : 11/11/2025 01:00 UTC
End time : 11/11/2025 03:00 UTC
Service impact : During operations, you may experience a microflap for around one minute.
Service improvement : As part of our continuous improvement policy of our network infrastructure, we will have to carry out interventions on multiple network equipment.

Thank you for your understanding.
Posted on Oct 27, 2025 - 20:20 UTC

[ERI1][Dedicated Servers] - Rack E102G03 maintenance notification Nov 11, 2025 08:00-09:30 UTC

As part of our continuous improvement plan, maintenance is scheduled on our Dedicated Servers offer on rack E102G03.

This may temporarily affect availability.
Start time: 11/11/2025 08:00 UTC
End time: 11/11/2025 09:30 UTC
Service impact: During the operation, servers in rack E102G03 will be temporarily unavailable.
Service improvement: As part of our continuous improvement policy, we will migrate servers in rack E102G03 to rack ERI0102C02B.

Thank you for your understanding.
Posted on Sep 17, 2025 - 23:49 UTC

[ERI1][Dedicated Servers] - Rack E102G03 maintenance notification Nov 11, 2025 09:00-10:30 UTC

As part of our continuous improvement plan, maintenance is scheduled on our Dedicated Servers offer on rack E102G03.

This may temporarily affect availability.
Start time: 11/11/2025 09:00 UTC
End time: 11/11/2025 10:30 UTC
Service impact: During the operation, servers in rack E102G03 will be temporarily unavailable.
Service improvement: As part of our continuous improvement policy, we will migrate servers in rack E102G03 to rack ERI0102B03B.

Thank you for your understanding.
Posted on Sep 17, 2025 - 23:50 UTC

[ERI1][Dedicated Servers] - Rack E102G01 maintenance notification Nov 11, 2025 10:00-11:30 UTC

As part of our continuous improvement plan, maintenance is scheduled on our Dedicated Servers offer on rack E102G01.

This may temporarily affect availability.
Start time: 11/11/2025 10:00 UTC
End time: 11/11/2025 11:30 UTC
Service impact: During the operation, servers in rack E102G01 will be temporarily unavailable.
Service improvement: As part of our continuous improvement policy, we will migrate servers in rack E102G01 to rack ERI0102C01A.

Thank you for your understanding.
Posted on Sep 17, 2025 - 23:52 UTC

[ERI1][Dedicated Servers] - Rack E102G01 maintenance notification Nov 11, 2025 11:00-12:30 UTC

As part of our continuous improvement plan, maintenance is scheduled on our Dedicated Servers offer on rack E102G01.

This may temporarily affect availability.
Start time: 11/11/2025 11:00 UTC
End time: 11/11/2025 12:30 UTC
Service impact: During the operation, servers in rack E102G01 will be temporarily unavailable.
Service improvement: As part of our continuous improvement policy, we will migrate servers in rack E102G01 to rack ERI0102C01B.

Thank you for your understanding.
Posted on Sep 17, 2025 - 23:54 UTC

[RBX2][Dedicated Servers] - Row 31A & B Maintenance notification Nov 11, 2025 21:00 - Nov 15, 2025 06:00 UTC

As part of our continuous improvement plan, maintenance is scheduled on our Dedicated Servers offer.

Start time : 11/11/2025 21:00 UTC
End time : 15/11/2025 06:00 UTC
Service impact : The few customers affected by this maintenance have already been individually contacted and informed of its impact.
Service improvement : As part of our continuous improvement policy, we will be doing a maintenance on our Dedicated Servers infrastructure.

Thank you for your understanding.
Posted on Oct 29, 2025 - 07:58 UTC

[ERI1][Dedicated Servers] - Rack E102G03 maintenance notification Nov 12, 2025 07:00-08:30 UTC

As part of our continuous improvement plan, maintenance is scheduled on our Dedicated Servers offer on rack E102G03.

This may temporarily affect availability.
Start time: 12/11/2025 07:00 UTC
End time: 12/11/2025 08:30 UTC
Service impact: During the operation, servers in rack E102G03 will be temporarily unavailable.
Service improvement: As part of our continuous improvement policy, we will migrate servers in rack E102G03 to rack ERI0102C02A.

Thank you for your understanding.
Posted on Sep 17, 2025 - 23:47 UTC

[ERI1][Dedicated Servers] - Rack E102G02 maintenance notification Nov 12, 2025 08:00-11:30 UTC

As part of our continuous improvement plan, maintenance is scheduled on our Dedicated Servers offer on rack E102G02.

This may temporarily affect availability.
Start time: 12/11/2025 08:00 UTC
End time: 12/11/2025 11:30 UTC
Service impact: During the operation, servers in rack E102G02 will be temporarily unavailable.
Service improvement: As part of our continuous improvement policy, we will migrate servers in rack E102G02 to racks ERI0102C01B and ERI0102C01C.

Thank you for your understanding.
Posted on Oct 23, 2025 - 21:18 UTC

[GLOBAL][Dedicated Servers] - Debian 13/Proxmox 9 installation changes for UEFI boot servers Nov 12, 2025 10:00-13:00 UTC

As part of our continuous improvement plan, a change is scheduled on the installation process for Debian 13 and Proxmox VE 9 installation on UEFI Dedicated servers.

Start time : 12/11/2025 10:00 UTC
End time : 12/11/2025 13:00 UTC
Service impact : None
Service improvement : Starting on 12/11/2025, all new Debian 13 and Proxmox 9 installations will feature an EFI System Partition (ESP) over RAID1 instead of several ESPs. Legacy boot servers are not affected. Please refer to https://community.ovhcloud.com/community/en/upcoming-change-efi-system-partition-over-raid1-for-linux-installations?id=community_question&sys_id=8602b59034ac7290f078f43c21c5a60d for additional information.

Thank you for your understanding.
Posted on Oct 08, 2025 - 18:28 UTC

[SBG5][Dedicated Servers] - Rack SBG0505B06B maintenance notification Nov 13, 2025 10:00-12:00 UTC

As part of our continuous improvement plan, we will be carrying out a maintenance on our electrical infrastructure.

Start time : 13/11/2025 10:00 UTC
End time : 13/11/2025 12:00 UTC
Service impact : Servers in the specified rack will be temporarily unavailable during the maintenance window.
Service improvement : As part of our continuous improvement policy, we will be doing a maintenance on our electrical infrastructure.

Thank you for your understanding.
Posted on Oct 31, 2025 - 13:21 UTC

[RBX2][Dedicated Servers] - Row 31A & 34A Maintenance notification Nov 21, 2025 21:00 - Nov 22, 2025 06:00 UTC

As part of our continuous improvement plan, maintenance is scheduled on our Dedicated Servers offer.

Start time : 21/11/2025 21:00 UTC
End time : 22/11/2025 06:00 UTC
Service impact : The few customers affected by this maintenance have already been individually contacted and informed of its impact.
Service improvement : As part of our continuous improvement policy, we will be doing a maintenance on our Dedicated Servers infrastructure.

Thank you for your understanding.
Posted on Oct 29, 2025 - 08:03 UTC

[GLOBAL][Network] - LACP aggregation maintenance notification Nov 25, 2025 13:00 - Nov 26, 2025 16:00 UTC

As part of our continuous improvement plan, maintenance is scheduled on our network infrastructure.

Start time : 25/11/2025 13:00 UTC
End time : 26/11/2025 16:00 UTC
Service impact : None
Service improvement : As part of our continuous improvement policy of our network infrastructure, we will have to carry out interventions on multiple network equipment.
See the related documentation page for additional information: https://help.ovhcloud.com/csm/en-ie-dedicated-servers-improve-network-resilience?id=kb_article_view&sysparm_article=KB0073256

Thank you for your understanding.
Posted on Oct 28, 2025 - 23:43 UTC

[BHS8][Dedicated Servers] - Rack BHS0807A04B/BHS0807A04C/BHS0807B04A/BHS0807B04B/BHS0807B04C maintenance notification Nov 26, 2025 06:00-11:00 UTC

As part of our continuous improvement plan, maintenance is scheduled on our network infrastructure.

Start time : 26/11/2025 06:00 UTC
End time : 26/11/2025 11:00 UTC
Service impact : During the maintenance servers located in racks BHS0807A04B, BHS0807A04C, BHS0807B04A, BHS0807B04B and BHS0807B04C will experience a loss of network connectivity for 1 hour.
Service improvement : As part of our continuous improvement policy of our network infrastructure, we will have to carry out interventions on multiple network equipment on the specified racks.

Thank you for your understanding.
Posted on Oct 29, 2025 - 05:37 UTC

[BHS8][Dedicated Servers] - Rack BHS0807B03C/BHS0807B03B/BHS0807A04A/BHS0807A03C/BHS0807A03B maintenance notification. Dec 3, 2025 06:00-11:00 UTC

As part of our continuous improvement plan, maintenance is scheduled on our network infrastructure.

Start time : 03/12/2025 06:00 UTC
End time : 03/12/2025 11:00 UTC
Service impact : During the maintenance servers located in racks BHS0807B03C, BHS0807B03B, BHS0807A04A, BHS0807A03C and BHS0807A03B will experience a loss of network connectivity for 1 hour.
Service improvement : As part of our continuous improvement policy of our network infrastructure, we will have to carry out interventions on multiple network equipments on the specified racks.

Thank you for your understanding.
Posted on Oct 29, 2025 - 05:32 UTC

[GRA3][Dedicated Servers] - Room GRA0327A Dec 10, 2025 06:00-11:00 UTC

As part of our continuous improvement plan, maintenance is scheduled on our network infrastructure.

Start time : 10/12/2025 06:00 UTC
End time : 10/12/2025 11:00 UTC
Service impact : Customers may experience up to 5 hours of service unavailability affecting the racks listed below :
GRA0327A05B
GRA0327A07B
GRA0327A07C

During the maintenance window, access to the IPMI (Intelligent Platform Management Interface) will be temporarily unavailable for the racks listed below :
GRA0327A05A
GRA0327A06A
GRA0327A06B
GRA0327A06C
GRA0327A07A
GRA0327A05B
GRA0327A07B
GRA0327A07C

Please note that the maintenance may take less time than expected.
Service improvement : As part of our continuous improvement policy of our network infrastructure, we will have to carry out interventions on multiple network equipment on the specified racks.

Thank you for your understanding.
Posted on Oct 30, 2025 - 14:24 UTC
Nov 4, 2025
[ERI1][Dedicated Servers] - Rack E102G04 maintenance notification
Completed - All services are operational. No more impact since 04/11/2025 00:45 UTC UTC.
Nov 4, 00:46 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 3, 21:00 UTC
Scheduled - As part of our continuous improvement plan, maintenance is scheduled on our Dedicated Servers offer on rack E102G04.

This may temporarily affect availability.
Start time: 03/11/2025 21:00 UTC
End time: 04/11/2025 00:00 UTC
Service impact: During the operation, servers in rack E102G04 will be temporarily unavailable.
Service improvement: As part of our continuous improvement policy, we will migrate servers in rack E102G04 to rack ERI0102A05B.

Thank you for your understanding.
Sep 17, 23:15 UTC
Nov 3, 2025
[BHS8][Dedicated Servers] - Racks BHS0811B01C
Resolved - We are pleased to inform you that the incident affecting our Dedicated Servers has been resolved.

Start time : 03/11/2025 17:43 UTC
End time : 03/11/2025 19:16 UTC
Root Cause : This incident is caused by a cooling system issue.

We apologize for any inconvenience caused and appreciate your understanding.
Nov 3, 20:10 UTC
Identified - We are currently experiencing an ongoing incident. We have determined the origin of the issue affecting our Dedicated Servers offer on the specific racks.

Here are some supplementary details :

Start time : 03/11/2025 17:43 UTC
Impacted Service(s) : Some servers in the racks BHS0811B01C are temporarily unavailable.
Customers Impact : Customers are temporarily unable to access their servers on the specified racks.
Root Cause : This incident is caused by a cooling system issue.
Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.
Nov 3, 17:54 UTC
[RBX3][Dedicated Servers] - Racks 46G27 - 46J20 - 46H17
Resolved - We are pleased to inform you that the incident affecting our Dedicated Servers has been resolved.

Start time : 03/11/2025 16:49 UTC
End time : 03/11/2025 19:32 UTC
Root Cause : This incident was caused by a network equipment issue.

We apologize for any inconvenience caused and appreciate your understanding.
Nov 3, 19:34 UTC
Identified - We are currently experiencing an ongoing incident. We have determined the origin of the issue affecting our Dedicated Servers offer on the specific racks.

Here are some supplementary details :

Start time : 03/11/2025 16:49 UTC
Impacted Service(s) : All servers in the racks 46G27, 46J20 and 46H17 are temporarily unavailable.
Customers Impact : Customers are temporarily unable to access their servers on the specified racks.
Root Cause : This incident is caused by a network equipment issue.
Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.
Nov 3, 18:04 UTC
[BHS6][Dedicated Servers] - Racks T06B09
Resolved - We are pleased to inform you that the incident affecting our Dedicated Servers has been resolved.

Start time : 03/11/2025 16:49 UTC
End time : 03/11/2025 17:34 UTC
Root Cause : This incident is caused by a network equipment issue.

We apologize for any inconvenience caused and appreciate your understanding.
Nov 3, 18:03 UTC
Identified - We are currently experiencing an ongoing incident. We have determined the origin of the issue affecting our Dedicated Servers offer on the specific racks.

Here are some supplementary details :

Start time : 03/11/2025 15:16 UTC
Impacted Service(s) : All servers in the racks T06B09 are temporarily unavailable.
Customers Impact : Customers are temporarily unable to access their servers on the specified racks.
Root Cause : This incident is caused by a network equipment issue.
Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.
Nov 3, 15:23 UTC
[GRA1][Dedicated Servers] - Rack G125A09
Resolved - We had an incident affecting our Dedicated Servers offering in the rack G125A09. This incident is now resolved.

Here is detail for this incident :
Start time : 03/11/2025 13:55 UTC
End time : 03/11/2025 14:37 UTC
Impacted Service(s) : Some servers in the rack G125A09 were temporarily unavailable.
Customers Impact : Customers were temporarily unable to access their servers located on the specified rack.
Root Cause : This incident was caused by an electrical equipment issue.

We apologize for any inconvenience caused and appreciate your understanding.
Nov 3, 15:01 UTC
[SBG3][Dedicated Servers] - Rack S333A07 maintenance notification
Completed - We would like to inform you that the maintenance on our is now completed.
All services are operational.

Thank you for your patience throughout this maintenance.
Nov 3, 13:31 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 3, 13:00 UTC
Scheduled - As part of our continuous improvement plan, maintenance is scheduled on our Dedicated Servers offer in Rack S333A07.

This may temporarily affect functionality.
Start time: 03/11/2025 13:00 UTC
End time: 03/11/2025 15:00 UTC
Service impact: During the operation, the servers in the specified rack will be temporarily unavailable.
Service improvement: As part of our continuous improvement policy, we will be doing an electrical maintenance on our Dedicated Servers offer in Rack S333A07.

Thank you for your understanding.
Oct 14, 15:33 UTC
[ERI1][Dedicated Servers] - Rack E102G06 maintenance notification
Completed - The power has been restored on the rack. If you have trouble accessing your servers, please contact the support team. We will keep you updated on the progress of this maintenance.
Nov 3, 12:18 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 3, 09:00 UTC
Scheduled - As part of our continuous improvement plan, maintenance is scheduled on our Dedicated Servers offer on rack E102G06.

This may temporarily affect availability.
Start time: 03/11/2025 09:00 UTC
End time: 03/11/2025 10:30 UTC
Service impact: During the operation, servers in rack E102G06 will be temporarily unavailable.
Service improvement: As part of our continuous improvement policy, we will migrate servers in rack E102G06 to rack ERI0102A05B.

Thank you for your understanding.
Sep 17, 23:13 UTC
[ERI1][Dedicated Servers] - Rack E102F06 maintenance notification
Completed - The scheduled maintenance has been completed.
Nov 3, 10:20 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 3, 07:00 UTC
Scheduled - As part of our continuous improvement plan, maintenance is scheduled on our Dedicated Servers offer on rack E102F06.

This may temporarily affect availability.
Start time: 03/11/2025 07:00 UTC
End time: 03/11/2025 08:30 UTC
Service impact: During the operation, servers in rack E102F06 will be temporarily unavailable.
Service improvement: As part of our continuous improvement policy, we will migrate servers in rack E102F06 to rack ERI0102A04C.

Thank you for your understanding.
Sep 17, 23:08 UTC
[SBG3][Dedicated Servers] - Rack S333A04 maintenance notification
Completed - The scheduled maintenance has been completed.
Nov 3, 10:19 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 3, 08:00 UTC
Scheduled - As part of our continuous improvement plan, maintenance is scheduled on our Dedicated Servers offer in Rack S333A04.

This may temporarily affect functionality.
Start time: 03/11/2025 08:00 UTC
End time: 03/11/2025 10:00 UTC
Service impact: During the operation, the servers in the specified rack will be temporarily unavailable.
Service improvement: As part of our continuous improvement policy, we will be doing an electrical maintenance on our Dedicated Servers offer in Rack S333A04.

Thank you for your understanding.
Oct 14, 15:24 UTC
[ERI1][Dedicated Servers] - Rack E102F04 maintenance notification
Completed - The power has been restored on the rack. If you have trouble accessing your servers, please contact the support team. We will keep you updated on the progress of this maintenance.
Nov 3, 09:23 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 3, 08:00 UTC
Scheduled - As part of our continuous improvement plan, maintenance is scheduled on our Dedicated Servers offer on rack E102F04.

This may temporarily affect availability.
Start time: 03/11/2025 08:00 UTC
End time: 03/11/2025 09:30 UTC
Service impact: During the operation, servers in rack E102F04 will be temporarily unavailable.
Service improvement: As part of our continuous improvement policy, we will migrate servers in rack E102F04 to rack ERI0102A05A.

Thank you for your understanding.
Sep 17, 23:11 UTC
[RBX8][Dedicated Servers] - Racks R827D03A / R827D03B
Resolved - We would like to inform you that the incident on the racks R827D03A and R827D03B has now been resolved.

Here is detail for this incident :
Start time : 02/11/2025 21:31 UTC
End time : 03/11/2025 00:28 UTC
Impacted Service(s) : All servers in the racks R827D03A and R827D03B were temporarily unavailable.
Customers Impact : Customers were temporarily unable to access their servers via public network located on the specified racks.
Root Cause : This incident was caused by a network equipment issue.

We thank you for your understanding and patience throughout this incident.
Nov 3, 00:34 UTC
Update - Please find below an update on the situation:
Update : We would like to inform you that a significant number of servers are now operational.
Ongoing Actions : Our teams are mobilised to restore service as quickly as possible.

We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
Nov 2, 23:58 UTC
Identified - We are currently experiencing an ongoing incident. We have determined the origin of the issue affecting our Dedicated Servers offer on the specific racks.

Here are some supplementary details :

Start time : 02/11/2025 21:31 UTC
Impacted Service(s) : All servers in the racks R827D03A and R827D03B are temporarily unavailable.
Customers Impact : Customers are temporarily unable to access their servers via public network located on the specified racks.
Root Cause : This incident is caused by a network equipment issue.
Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.
Nov 2, 21:49 UTC
Nov 2, 2025
Nov 1, 2025
[WAW1][Dedicated Servers] - Racks W17A13/W17A14 incident notification
Resolved - We are pleased to inform you that the incident affecting our Dedicated Servers has been resolved.

Start time : 01/11/2025 01:30 UTC
End time : 01/11/2025 07:57 UTC
Root Cause : This incident is caused by a cooling system issue.

We apologize for any inconvenience caused and appreciate your understanding.
Nov 1, 08:02 UTC
Update - We have new information regarding the incident that affected your service(s).

Please find below an update on the situation:
Update : Most servers in racks W17A13 and W17A14 are now operational. Most of the servers in rack W17A13 can now be accessed via the public network.
Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.
Nov 1, 05:11 UTC
Update - We have new information regarding the incident that affected your service(s).

Please find below an update on the situation:
Update : All servers in racks W17A13 and W17A14 are now operational.
Customers are temporarily unable to access their servers via public network located in rack W17A13 due to a network equipment issue.
Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.
Nov 1, 04:21 UTC
Update - We have new information regarding the incident that affected your service(s).

Please find below an update on the situation:
Update : All servers in rack W17A13 and a significant number of servers in rack W17A14 are now operational.
Customers are temporarily unable to access their servers via public network located in rack W17A13 due to a network equipment issue.
Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.
Nov 1, 03:25 UTC
Identified - We are currently experiencing an ongoing incident. We have determined the origin of the issue affecting our Dedicated Servers offer on the specific racks W17A13 and W17A14.

Here are some supplementary details :

Start time : 01/11/2025 01:30 UTC
Impacted Service(s) : All servers in the racks W17A13 and W17A14 are temporarily unavailable.
Customers Impact : Customers are temporarily unable to access their servers located on the specified racks
Root Cause : This incident is caused by a cooling system issue.
Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.
Nov 1, 01:44 UTC
[RBX7][Dedicated Servers] - Rack R717B12 incident notification
Resolved - We had an incident on Dedicated Servers offer which has now been resolved.

Here are some supplementary details :

Start time : 01/11/2025 01:37 UTC
End time : 01/11/2025 01:43 UTC
Impacted Service(s) : Servers in the specified rack were no longer able to access the vRack network.
Customers Impact : Customers were temporarily unable to access their servers via vRack network located on the specified rack.
Root Cause : This incident was caused by a network equipment issue.

We thank you for your understanding and patience throughout this incident.
Nov 1, 01:51 UTC
[WAW1][Dedicated Servers] - Racks W17A13/W17A14/W17A15 incident notification
Resolved - We are pleased to inform you that the incident affecting our Dedicated Servers has been resolved.

Start time : 31/10/2025 23:46 UTC
End time : 01/11/2025 00:55 UTC
Root Cause : This incident was caused by a cooling system issue.

We apologize for any inconvenience caused and appreciate your understanding.
Nov 1, 01:02 UTC
Update - We have new information regarding the incident that affected your service(s).

Please find below an update on the situation:
Update : All servers in racks W17A13 and W17A14 are now available.
Ongoing Actions : Our technical team is working on a solution for the remaining servers in rack W17A15.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.
Nov 1, 00:12 UTC
Identified - We are currently experiencing an ongoing incident. We have determined the origin of the issue affecting our Dedicated Servers offer on the specific racks W17A13/W17A14/W17A15.
Here are some supplementary details :
Start time : 31/10/2025 23:46 UTC
Impacted Service(s) : All servers in the racks W17A13, W17A14 and W17A15 are temporarily unavailable.
Customers Impact : Customers are temporarily unable to access their servers located on the specified racks
Root Cause : This incident is caused by a cooling system issue.
Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.
We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
Oct 31, 23:57 UTC
Oct 31, 2025
[GRA2][Dedicated Servers] - Room G210A/B
Resolved - We are pleased to inform you that the incident affecting our Dedicated Servers has been resolved.

Start time : 31/10/2025 20:10 UTC
End time : 31/10/2025 21:45 UTC
Root Cause : This incident was caused by a network equipment issue.

We apologize for any inconvenience caused and appreciate your understanding.
Oct 31, 21:53 UTC
Identified - We have determined the origin of the incident affecting our Dedicated Servers offering in the racks listed below :
G210B21
G210B20
G210B19
G210B18
G210B17
G210B16
G210B15
G210B14
G210B13
G210B12
G210B11
G210B10
G210B09
G210B08
G210B07
G210B06
G210A03
G210A01

Here is detail for this incident :
Start time : 31/10/2025 20:10 UTC
Impacted Service(s) : The Public network is temporarily unavailable for some servers located in the specified racks.
Customers Impact : Customers are temporarily unable to access and use their servers in the specified racks through Public network.
Root Cause : This incident is caused by a network equipment issue.
Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.

We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
Oct 31, 20:16 UTC
[RBX8][Dedicated Servers] - Rack R802L05
Resolved - We would like to inform you that the incident on the rack R802L05 has now been resolved.

Here is detail for this incident :
Start time : 31/10/2025 19:13 UTC
End time : 31/10/2025 20:45 UTC
Impacted Service(s) : All servers in the rack R802L05 were temporarily unavailable.
Customers Impact : Customers were temporarily unable to access their servers located on the specified rack.
Root Cause : This incident was caused by an electrical equipment issue.

We thank you for your understanding and patience throughout this incident.
Oct 31, 20:45 UTC
Update - We have new information regarding the incident that affected your service(s).

Please find below an update on the situation:
Update : We would like to inform you that a significant number of servers are now operational.
Ongoing Actions : Our teams are mobilised to restore service as quickly as possible.

We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
Oct 31, 20:25 UTC
Identified - We have determined the origin of the incident affecting our Dedicated Servers offering in the rack R802L05.

Here is detail for this incident :
Start time : 31/10/2025 19:13 UTC
Impacted Service(s) : All servers in the rack R802L05 are temporarily unavailable.
Customers Impact : Customers are temporarily unable to access their servers located on the specified rack.
Root Cause : This incident is caused by an electrical equipment issue.
Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.

We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
Oct 31, 19:22 UTC
[BHS5][Dedicated Servers] - Racks T05E22/29 and T05D37/39
Resolved - We would like to inform you that the incident on our Dedicated Servers offering has now been resolved.

Here is detail for this incident :
Start time : 31/10/2025 15:23 UTC
End time : 31/10/2025 16:00 UTC
Root Cause : This incident was caused by a network equipment issue.

We thank you for your understanding and patience throughout this incident.
Oct 31, 16:05 UTC
Identified - The issue has been identified and a fix is being implemented.
Oct 31, 16:02 UTC
Investigating - We have determined the origin of the incident affecting our Dedicated Servers offering.

Here is detail for this incident :
Start time : 31/10/2025 15:23 UTC
Impacted Service(s) : The vRack private network is temporarily unavailable for all servers located in the racks listed below :
T05E22
T05E23
T05E24
T05E25
T05E26
T05E27
T05E28
T05E29
T05D37
T05D38
T05D39
Customers Impact : Customers are temporarily unable to access and use their servers in the specified racks through vRack private network.
Root Cause : This incident is caused by a network equipment issue.
Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.

We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
Oct 31, 15:45 UTC
Oct 30, 2025
[ERI1][Dedicated Servers] - Rack E102F05 maintenance notification
Completed - All services are operational. No more impact since 23:35 UTC.
Oct 30, 23:37 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 30, 21:00 UTC
Scheduled - As part of our continuous improvement plan, maintenance is scheduled on our Dedicated Servers offer on rack E102F05.

This may temporarily affect availability.
Start time: 30/10/2025 21:00 UTC
End time: 31/10/2025 00:00 UTC
Service impact: During the operation, servers in rack E102F05 will be temporarily unavailable.
Service improvement: As part of our continuous improvement policy, we will migrate servers in rack E102F05 to rack ERI0102B02A.

Thank you for your understanding.
Sep 17, 23:06 UTC
[GRA1][Dedicated Servers] - Rack G106A10
Resolved - We would like to inform you that the incident on the rack G106A10 has now been resolved.

Here is detail for this incident :
Start time : 30/10/2025 17:26 UTC
End time : 30/10/2025 18:14 UTC
Root Cause : This incident was caused by an electrical equipment issue.

We thank you for your understanding and patience throughout this incident.
Oct 30, 18:20 UTC
Identified - We have determined the origin of the incident affecting our Dedicated Servers offering on the rack G106A10.

Here is detail for this incident :
Start time : 30/10/2025 17:26 UTC
Impacted Service(s) : Some servers in the rack G106A10 are temporarily unavailable.
Customers Impact : Customers are temporarily unable to access their servers located on the specified rack.
Root Cause : This incident is caused by an electrical equipment issue.
Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.

We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
Oct 30, 17:40 UTC
[BHS/GRA/LIM/US][Dedicated Servers] - Network incident notification
Resolved - We would like to inform you that the incident on our Game offering has now been resolved.

Here is detail for this incident :
Start time : 29/10/2025 17:37 UTC
End time : 30/10/2025 16:50 UTC
Root Cause : This incident was caused by a software issue.

We thank you for your understanding and patience throughout this incident.
Oct 30, 16:53 UTC
Identified - The issue has been identified and a fix is being implemented.
Oct 30, 16:11 UTC
Update - We are currently experiencing an incident affecting our Game offering, which is causing temporary availability issues in the BHS/GRA/LIM/US regions

Here is detail for this incident :
Start time : 29/10/2025 17:37 UTC
Impacted Service(s) : Some Game servers in the specified regions are temporarily inaccessible.
Customers Impact : Customers are currently experiencing intermittent connectivity issues when attempting to access some game servers.
Root Cause : This incident is caused by a software issue.
Ongoing Actions : Our teams are investigating to determine the origin of the incident to fix it. 

We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
Oct 30, 16:09 UTC
Investigating - We are currently experiencing an event affecting our Game offering.

Start time : 29/10/2025 17:37 UTC

Our teams are fully committed to investigating this issue and working towards a resolution as soon as possible. As investigations are ongoing, we will share any new findings or updates with you as soon as possible.

We apologize for any inconvenience caused and appreciate your understanding.
Oct 30, 15:48 UTC
[BHS6][Virtual Private Servers] - Some instances incident notification
Resolved - We would like to inform you that the incident on our Virtual Private Servers offer has now been resolved.

Here is detail for this incident :
Start time : 30/10/2025 09:11 UTC
End time : 30/10/2025 16:40 UTC
Root Cause : A service disruption occurred due to an unexpected infrastructure malfunction.

We thank you for your understanding and patience throughout this incident.
Oct 30, 16:46 UTC
Identified - We are currently experiencing an ongoing incident. We have determined the origin of the issue affecting our Virtual Private Servers offer on the specific region.

Here are some supplementary details :

Start time : 30/10/2025 09:11 UTC
Impacted Service(s) : Some Virtual Private Servers instances in the BHS6 region are temporarily unreachable.
Customers Impact : Some customers are temporarily unable to access and use their Virtual Private Servers instances in the specified region.
Root Cause : A service disruption occurred due to an unexpected infrastructure malfunction.
Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.

We will keep you updated on the progress and resolution.
Oct 30, 09:59 UTC
Investigating - We are currently experiencing an event affecting our Virtual Private Servers offer.


Our teams are fully committed to investigating this issue and working towards a resolution as soon as possible. As investigations are ongoing, we will share any new findings or updates with you as soon as possible.

We apologize for any inconvenience caused and appreciate your understanding.
Oct 30, 09:42 UTC
[ERI1][Cooling System] - Rack ERI0112F04A maintenance notification
Completed - The scheduled maintenance has been completed.
Oct 30, 15:08 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 30, 10:00 UTC
Scheduled - As part of our continuous improvement plan, we will be carrying out a maintenance on our cooling infrastructure.

Start time : 30/10/2025 10:00 UTC
End time : 30/10/2025 17:00 UTC
Service impact : During this maintenance, the cooling system's efficiency may be temporarily reduced for some servers, potentially lowering performance. Despite ongoing mitigation efforts, customers could still experience a temporary reboot or shutdown in the worst case.
Service improvement : As part of our continuous improvement policy, we will be doing a maintenance on our cooling infrastructure.

Thank you for your understanding.
Oct 15, 13:50 UTC
[ERI1][Dedicated Servers] - Rack E102E05 maintenance notification
Completed - The scheduled maintenance has been completed.
Oct 30, 12:25 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 30, 09:00 UTC
Scheduled - As part of our continuous improvement plan, maintenance is scheduled on our Dedicated Servers offer on rack E102E05.

This may temporarily affect availability.
Start time: 30/10/2025 09:00 UTC
End time: 30/10/2025 10:30 UTC
Service impact: During the operation, servers in rack E102E05 will be temporarily unavailable.
Service improvement: As part of our continuous improvement policy, we will migrate servers in rack E102E05 to rack ERI0102A04B.

Thank you for your understanding.
Sep 17, 22:46 UTC
[RBX6][Dedicated Servers] - Rack 46K12 incident notification
Resolved - We are pleased to inform you that the incident affecting our Dedicated Servers on rack 46K12 has been resolved.

Start time : 30/10/2025 08:56 UTC
End time : 30/10/2025 11:25 UTC
Root Cause : This incident was caused by a network equipment issue.

We apologize for any inconvenience caused and appreciate your understanding.
Oct 30, 11:48 UTC
Identified - We are currently experiencing an ongoing incident. We have determined the origin of the issue affecting our Dedicated Servers offer on the specific rack.

Here are some supplementary details :

Start time : 30/10/2025 08:56 UTC
Impacted Service(s) : Servers in the specified rack are no longer able to access the vRack network.
Customers Impact : Customers are temporarily unable to access their servers located in rack 46K12 through vRack network.
Root Cause : This incident is caused by a network equipment issue.
Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.

We will keep you updated on the progress and resolution.
Oct 30, 10:24 UTC
[ERI1][Cooling System] - Rack ERI0112F03A maintenance notification
Completed - The scheduled maintenance has been completed.
Oct 30, 11:12 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 30, 07:01 UTC
Scheduled - As part of our continuous improvement plan, we will be carrying out a maintenance on our cooling infrastructure.

Start time : 30/10/2025 07:00 UTC
End time : 30/10/2025 14:00 UTC
Service impact : During this maintenance, the cooling system's efficiency may be temporarily reduced for some servers, potentially lowering performance. Despite ongoing mitigation efforts, customers could still experience a temporary reboot or shutdown in the worst case.
Service improvement : As part of our continuous improvement policy, we will be doing a maintenance on our cooling infrastructure.

Thank you for your understanding.
Oct 15, 13:44 UTC
[ERI1][Dedicated Servers] - Rack E102E06 maintenance notification
Completed - All services are operational. No more impact since 10:17 UTC.
Oct 30, 10:18 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 30, 08:00 UTC
Scheduled - As part of our continuous improvement plan, maintenance is scheduled on our Dedicated Servers offer on rack E102E06.

This may temporarily affect availability.
Start time: 30/10/2025 08:00 UTC
End time: 30/10/2025 09:30 UTC
Service impact: During the operation, servers in rack E102E06 will be temporarily unavailable.
Service improvement: As part of our continuous improvement policy, we will migrate servers in rack E102E06 to rack ERI0102A04A.

Thank you for your understanding.
Sep 17, 22:44 UTC
[ERI1][Dedicated Servers] - Rack E102H07 maintenance notification
Completed - All services are operational. No more impact since 08:00 UTC.
Oct 30, 08:01 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 30, 07:00 UTC
Scheduled - As part of our continuous improvement plan, maintenance is scheduled on our Dedicated Servers offer on rack E102H07.

This may temporarily affect availability.
Start time: 30/10/2025 07:00 UTC
End time: 30/10/2025 08:30 UTC
Service impact: During the operation, servers in rack E102H07 will be temporarily unavailable.
Service improvement: As part of our continuous improvement policy, we will migrate servers in rack E102H07 to rack ERI0102C03C.

Thank you for your understanding.
Sep 17, 22:40 UTC
[RBX8][Network] - Rack R821R02 maintenance notification
Completed - The scheduled maintenance has been completed.
All the services have been operational since 02:45 UTC.
Oct 30, 03:03 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 30, 02:00 UTC
Scheduled - As part of our continuous improvement plan, maintenance is scheduled on our network infrastructure.

Start time : 30/10/2025 02:00 UTC
End time : 30/10/2025 03:00 UTC
Service impact : Public network will be unreachable during the maintenance.
Service improvement : As part of our continuous improvement policy of our network infrastructure, we will have to carry out interventions on multiple network equipment.

Thank you for your understanding.
Oct 15, 00:55 UTC
Oct 29, 2025
[ERI1][Dedicated Servers] - Rack E102E04 maintenance notification
Completed - The scheduled maintenance has been completed.
All the services are operational.
Oct 29, 22:56 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 29, 21:00 UTC
Scheduled - As part of our continuous improvement plan, maintenance is scheduled on our Dedicated Servers offer on rack E102E04.

This may temporarily affect availability.
Start time: 29/10/2025 21:00 UTC
End time: 30/10/2025 00:00 UTC
Service impact: During the operation, servers in rack E102E04 will be temporarily unavailable.
Service improvement: As part of our continuous improvement policy, we will migrate servers in rack E102E04 to rack ERI0102A02A.

Thank you for your understanding.
Sep 17, 22:38 UTC
[US][Virtual Private Servers] - API service incident notification
Resolved - We are pleased to inform you that the incident Virtual Private Servers has been resolved.

Start time : 29/10/2025 14:29 UTC
End time : 29/10/2025 15:08 UTC
Root Cause : A service disruption occured due to an unexpected infrastructure malfunction.

We apologize for any inconvenience caused and appreciate your understanding.
Oct 29, 15:24 UTC
Identified - We have new information regarding the incident that affected your service(s).

Please find below an update on the situation:
Update : A service disruption occured due to an unexpected infrastructure malfunction
Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.
Oct 29, 15:10 UTC
Investigating - We are currently investigating an incident affecting our Virtual Private Servers offering, which is causing temporary availability issue in the US region.

Here are some supplementary details :

Start time : 29/10/2025 14:29 UTC
Impacted Service(s) : The API service is temporarily unavailable.
Customers Impact : Customers are temporarily unable to use the API service. Running instances are not affected.
Ongoing Actions : Our teams are investigating to determine the origin of the incident to fix it.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.
Oct 29, 15:05 UTC
[EU/CA][Dedicated Servers] - API reinstall Incident notification
Resolved - We are pleased to inform you that the incident affecting our Dedicated Servers has been resolved.

Start time : 29/10/2025 14:02 UTC
End time : 29/10/2025 14:30 UTC
Root Cause : This incident was caused by a software issue.

We apologize for any inconvenience caused and appreciate your understanding.
Oct 29, 15:03 UTC
Update - We are currently investigating an incident affecting our Dedicated Servers offering, which is causing temporary functionality issue in Europe and Canada.

Here are some supplementary details :

Start time : 29/10/2025 14:02 UTC
Impacted Service(s) : Servers cannot temporarily be reinstall.
Customers Impact : The reinstallation of their server will temporarily not be possible for customers.
Ongoing Actions : Our teams are investigating to determine the origin of the incident to fix it.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.
Oct 29, 14:51 UTC
Investigating - We are currently experiencing an event affecting our Dedicated Servers offer.

Start time : 29/10/2025 14:02 UTC

Our teams are fully committed to investigating this issue and working towards a resolution as soon as possible. As investigations are ongoing, we will share any new findings or updates with you as soon as possible.

We apologize for any inconvenience caused and appreciate your understanding.
Oct 29, 14:35 UTC
[RBX8][Dedicated Servers] - Rack R807L20
Resolved - We would like to inform you that the incident on the rack R807L20 has now been resolved.

Here is detail for this incident :
Start time : 29/10/2025 05:42 UTC
End time : 29/10/2025 11:20 UTC
Root Cause : This incident was caused by an electrical equipment issue.

We thank you for your understanding and patience throughout this incident.
Oct 29, 11:28 UTC
Update - Please find below an update on the situation:
Impacted Service(s) : IPMI (Intelligent Platform Management Interface) is unreachable in the rack R807L20.
Customers Impact : Customers are temporarily unable to access and use their IPMI access in the specified rack.
Root Cause : This incident is caused by a network equipment issue.
Ongoing Actions : Our teams are mobilised to restore service as quickly as possible.

We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
Oct 29, 06:55 UTC
Identified - We have determined the origin of the incident affecting our Dedicated Servers offering on the rack R807L20.

Here is detail for this incident :
Start time : 29/10/2025 05:42 UTC
Impacted Service(s) : Some servers in the rack R807L20 are temporarily unavailable.
Customers Impact : Customers are temporarily unable to access their servers located on the specified rack.
Root Cause : This incident is caused by an electrical equipment issue.
Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.

We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
Oct 29, 06:34 UTC
[ERI1][Cooling System] - Rack ERI0112F02B maintenance notification
Completed - The scheduled maintenance has been completed.
Oct 29, 11:24 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 29, 10:00 UTC
Scheduled - As part of our continuous improvement plan, we will be carrying out a maintenance on our cooling infrastructure.

Start time : 29/10/2025 10:00 UTC
End time : 29/10/2025 17:00 UTC
Service impact : During this maintenance, the cooling system's efficiency may be temporarily reduced for some servers, potentially lowering performance. Despite ongoing mitigation efforts, customers could still experience a temporary reboot or shutdown in the worst case.
Service improvement : As part of our continuous improvement policy, we will be doing a maintenance on our cooling infrastructure.

Thank you for your understanding.
Oct 15, 13:38 UTC
[ERI1][Cooling System] - Rack ERI0112F02C maintenance notification
Completed - The scheduled maintenance has been completed.
Oct 29, 10:58 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 29, 07:00 UTC
Scheduled - As part of our continuous improvement plan, we will be carrying out a maintenance on our cooling infrastructure.

Start time : 29/10/2025 07:00 UTC
End time : 29/10/2025 14:00 UTC
Service impact : During this maintenance, the cooling system's efficiency may be temporarily reduced for some servers, potentially lowering performance. Despite ongoing mitigation efforts, customers could still experience a temporary reboot or shutdown in the worst case.
Service improvement : As part of our continuous improvement policy, we will be doing a maintenance on our cooling infrastructure.

Thank you for your understanding.
Oct 15, 13:32 UTC
[ERI1][Dedicated Servers] - Rack E102H08 maintenance notification
Completed - The scheduled maintenance has been completed.
Oct 29, 10:14 UTC
Update - The power has been restored on the rack. If you have trouble accessing your servers, please contact the support team. We will keep you updated on the progress of this maintenance.
Oct 29, 10:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 29, 09:00 UTC
Scheduled - As part of our continuous improvement plan, maintenance is scheduled on our Dedicated Servers offer on rack E102H08.

This may temporarily affect availability.
Start time: 29/10/2025 09:00 UTC
End time: 29/10/2025 10:30 UTC
Service impact: During the operation, servers in rack E102H08 will be temporarily unavailable.
Service improvement: As part of our continuous improvement policy, we will migrate servers in rack E102H08 to rack ERI0102C03B.

Thank you for your understanding.
Sep 17, 22:36 UTC
[ERI1][Dedicated Servers] - Rack E102H09 maintenance notification
Completed - The scheduled maintenance has been completed.
Oct 29, 09:11 UTC
Update - The power has been restored on the rack. If you have trouble accessing your servers, please contact the support team. We will keep you updated on the progress of this maintenance.
Oct 29, 08:52 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 29, 08:00 UTC
Scheduled - As part of our continuous improvement plan, maintenance is scheduled on our Dedicated Servers offer on rack E102H09.

This may temporarily affect availability.
Start time: 29/10/2025 08:00 UTC
End time: 29/10/2025 09:30 UTC
Service impact: During the operation, servers in rack E102H09 will be temporarily unavailable.
Service improvement: As part of our continuous improvement policy, we will migrate servers in rack E102H09 to rack ERI0102C03A.

Thank you for your understanding.
Sep 17, 22:30 UTC
[ERI1][Dedicated Servers] - Rack E102G07 maintenance notification
Completed - The scheduled maintenance has been completed.
Oct 29, 07:59 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 29, 07:00 UTC
Scheduled - As part of our continuous improvement plan, maintenance is scheduled on our Dedicated Servers offer on rack E102G07.

This may temporarily affect availability.
Start time: 29/10/2025 07:00 UTC
End time: 29/10/2025 08:30 UTC
Service impact: During the operation, servers in rack E102G07 will be temporarily unavailable.
Service improvement: As part of our continuous improvement policy, we will migrate servers in rack E102G07 to rack ERI0102B03C.

Thank you for your understanding.
Sep 17, 22:18 UTC
[LIM1][Dedicated Servers] - Multiple racks maintenance notification
Completed - The scheduled maintenance has been completed.
Oct 29, 06:32 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 29, 03:00 UTC
Scheduled - As part of our continuous improvement plan, maintenance is scheduled on our Dedicated Servers offer, affecting servers in racks L101A11, L101A12, L101B11, L101B12 and L112B03.

Start time : 29/10/2025 03:00 UTC
End time : 29/10/2025 10:00 UTC
Service impact : During this maintenance, public network will be temporarily unavailable for servers located in the specified racks.
Service improvement : Following our continuous improvement policy of our network infrastructure, we will be doing a maintenance on multiple network equipment.

Thank you for your understanding.
Oct 20, 12:44 UTC
[LIM1][Dedicated Servers] - Maintenance notification on multiple racks
Completed - The scheduled maintenance has been completed.
Oct 29, 06:22 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 27, 04:00 UTC
Scheduled - As part of our continuous improvement plan, maintenance is scheduled on our Dedicated Servers infrastructure.

Start time : 27/10/2025 04:00 UTC
End time : 31/10/2025 16:00 UTC
Service impact : From 29/10/2025 05:00 UTC to 29/10/2025 17:00 UTC, you may experience public network interruption on racks L101A11, L101A12, L101B11, L101B12 and L112B03 during this maintenance.
Service improvement : As part of our continuous improvement policy of our Dedicated Servers infrastructure, we will have to carry out interventions on the specified racks.

Thank you for your understanding.
Oct 14, 14:52 UTC
[ERI1][Network] - Rack E103C17 maintenance notification
Completed - The scheduled maintenance has been completed.
All the services are operational.
Oct 29, 01:32 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 29, 01:00 UTC
Scheduled - As part of our continuous improvement plan, maintenance is scheduled on our network infrastructure.

Start time : 29/10/2025 01:00 UTC
End time : 29/10/2025 02:00 UTC
Service impact : Private network will be unreachable during the maintenance.
Service improvement : As part of our continuous improvement policy of our network infrastructure, we will have to carry out interventions on multiple network equipment.

Thank you for your understanding.
Oct 15, 01:24 UTC
[ERI1][Dedicated Servers] - Rack E102F05 maintenance notification
Completed - The scheduled maintenance has been completed.
All the services are operational.
Oct 29, 01:07 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 28, 21:00 UTC
Scheduled - As part of our continuous improvement plan, maintenance is scheduled on our Dedicated Servers offer on rack E102F05.

This may temporarily affect availability.
Start time: 28/10/2025 21:00 UTC
End time: 29/10/2025 00:00 UTC
Service impact: During the operation, servers in rack E102F05 will be temporarily unavailable.
Service improvement: As part of our continuous improvement policy, we will migrate servers in rack E102F05 to rack ERI0102B02C.

Thank you for your understanding.
Sep 17, 22:16 UTC
[RBX6][Dedicated Servers] - Racks 46I05 / 46I08 / 46I09
Resolved - We are pleased to inform you that the incident affecting our Dedicated Servers offering in the specified racks has been resolved.

Start time : 28/10/2025 12:44 UTC
End time : 29/10/2025 00:01 UTC
Root Cause : This incident was caused by a cooling system issue.

We apologize for any inconvenience caused and appreciate your understanding.
Oct 29, 00:09 UTC
Update - We have new information regarding the incident that affected your service(s).

Please find below an update on the situation:
Update : All servers in racks 46I05 and 46I09 are now available.
Ongoing Actions : Our technical team is working on a solution for the few remaining servers in rack 46I08.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.
Oct 28, 18:22 UTC
Update - Please find below an update on the situation:
Update : We would like to inform you that a significant number of servers are now operational.
Ongoing Actions : Our teams are mobilised to restore service as quickly as possible.

We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
Oct 28, 14:07 UTC
Identified - We have determined the origin of the incident affecting our Dedicated Servers offering in the specified racks.

Here is detail for this incident :
Start time : 28/10/2025 12:44 UTC
Impacted Service(s) : Some servers in the racks 46I05 / 46I08 / 46I09 are temporarily unavailable.
Customers Impact : Customers are temporarily unable to access their servers located on the specified racks.
Root Cause : This incident is caused by a cooling system issue.
Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.

We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
Oct 28, 12:59 UTC
Oct 28, 2025
[SGP1][Dedicated Servers] - Migration of servers
Completed - All services are operational. No more impact since 18:00 UTC.
Oct 28, 19:21 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 28, 12:00 UTC
Scheduled - As part of our continuous improvement plan, we will be carrying out a maintenance on our Dedicated Servers offer in SGP1

This may temporarily affect availability.

Start time : 28/10/2025 12:00 UTC
End time : 28/10/2025 18:00 UTC
Service impact : Affected customers may experience a service interruption of up to 6 hours. All impacted customers have been notified via support ticket.
Our teams will work to minimize downtime and ensure services are restored as quickly as possible.
Service improvement : As part of our continuous improvement policy, we will be doing a maintenance on our Dedicated Servers offer.

Thank you for your understanding.
Sep 30, 13:03 UTC
[ERI1][Dedicated Servers] - Rack E102G08 maintenance notification
Completed - All services are operational.
Oct 28, 17:50 UTC
Update - Please find below an update on the situation:
Update : This current maintenance will take more time than expected.
Oct 28, 13:08 UTC
Update - The power has been restored on the rack. If you have trouble accessing your servers, please contact the support team. We will keep you updated on the progress of this maintenance.
Oct 28, 10:41 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 28, 09:00 UTC
Scheduled - As part of our continuous improvement plan, maintenance is scheduled on our Dedicated Servers offer on rack E102G08.

This may temporarily affect availability.
Start time: 28/10/2025 09:00 UTC
End time: 28/10/2025 10:30 UTC
Service impact: During the operation, servers in rack E102G08 will be temporarily unavailable.
Service improvement: As part of our continuous improvement policy, we will migrate servers in rack E102G08 to rack ERI0102B03B.

Thank you for your understanding.
Sep 17, 22:14 UTC
[RBX6][Dedicated Servers] - Rack 46I08 maintenance notification
Completed - All services are operational. No more impact since 16:00 UTC.
Oct 28, 17:39 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 28, 15:35 UTC
Scheduled - As part of our continuous improvement plan, we will be carrying out a maintenance on our electrical infrastructure.

Start time : 28/10/2025 15:27 UTC
End time : 28/10/2025 16:30 UTC
Service impact : Servers may be unavailable during maintenance.
Service improvement : As part of our continuous improvement policy, we will be doing a maintenance on our electrical infrastructure.

Thank you for your understanding.
Oct 28, 15:32 UTC
[RBX8][Dedicated Servers] - Rack R820R01
Resolved - We would like to inform you that the incident in the rack R820R01 has now been resolved.

Here is detail for this incident :
Start time : 28/10/2025 06:56 UTC
End time : 28/10/2025 11:25 UTC
Root Cause : This incident was caused by an electrical equipment issue.

We thank you for your understanding and patience throughout this incident.
Oct 28, 11:35 UTC
Update - Please find below an update on the situation:
Update : We would like to inform you that a significant number of servers are now operational.
Ongoing Actions : Our teams are mobilised to restore service as quickly as possible.

We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
Oct 28, 07:55 UTC
Identified - We have determined the origin of the incident affecting our Dedicated Servers offering in the rack R820R01.

Here is detail for this incident :
Start time : 28/10/2025 06:56 UTC
Impacted Service(s) : All servers in the rack R820R01 are temporarily unavailable.
Customers Impact : Customers are temporarily unable to access their servers located on the specified rack.
Root Cause : This incident is caused by an electrical equipment issue.
Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.

We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
Oct 28, 07:25 UTC
[ERI1][Cooling System] - Rack ERI0112F02B maintenance notification
Completed - The scheduled maintenance has been completed.
Oct 28, 11:05 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 28, 10:00 UTC
Scheduled - As part of our continuous improvement plan, we will be carrying out a maintenance on our cooling infrastructure.

Start time : 28/10/2025 10:00 UTC
End time : 28/10/2025 17:00 UTC
Service impact : During this maintenance, the cooling system's efficiency may be temporarily reduced for some servers, potentially lowering performance. Despite ongoing mitigation efforts, customers could still experience a temporary reboot or shutdown in the worst case.
Service improvement : As part of our continuous improvement policy, we will be doing a maintenance on our cooling infrastructure.

Thank you for your understanding.
Oct 15, 13:37 UTC
[ERI1][Cooling System] - Rack ERI0112F01B maintenance notification
Completed - The scheduled maintenance has been completed.
Oct 28, 11:04 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 28, 07:00 UTC
Scheduled - As part of our continuous improvement plan, we will be carrying out a maintenance on our cooling infrastructure.

Start time : 28/10/2025 07:00 UTC
End time : 28/10/2025 14:00 UTC
Service impact : During this maintenance, the cooling system's efficiency may be temporarily reduced for some servers, potentially lowering performance. Despite ongoing mitigation efforts, customers could still experience a temporary reboot or shutdown in the worst case.
Service improvement : As part of our continuous improvement policy, we will be doing a maintenance on our cooling infrastructure.

Thank you for your understanding.
Oct 15, 13:27 UTC
[ERI1][Dedicated Servers] - Rack E102F07 maintenance notification
Completed - The scheduled maintenance has been completed.
Oct 28, 10:47 UTC
Update - Please find below an update on the situation:
The power has been restored on the rack. If you have trouble accessing your servers, please contact the support team. We will keep you updated on the progress of this maintenance.
Oct 28, 10:43 UTC
Update - The current maintenance will take more time than expected.
Oct 28, 08:58 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 28, 07:00 UTC
Scheduled - As part of our continuous improvement plan, maintenance is scheduled on our Dedicated Servers offer on rack E102F07.

This may temporarily affect availability.
Start time: 28/10/2025 07:00 UTC
End time: 28/10/2025 08:30 UTC
Service impact: During the operation, servers in rack E102F07 will be temporarily unavailable.
Service improvement: As part of our continuous improvement policy, we will migrate servers in rack E102F07 to rack ERI0102B02C.

Thank you for your understanding.
Sep 17, 22:10 UTC
[ERI1][Dedicated Servers] - Rack E102G09 maintenance notification
Completed - The scheduled maintenance has been completed.
Oct 28, 09:32 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 28, 08:00 UTC
Scheduled - As part of our continuous improvement plan, maintenance is scheduled on our Dedicated Servers offer on rack E102G09.

This may temporarily affect availability.
Start time: 28/10/2025 08:00 UTC
End time: 28/10/2025 09:30 UTC
Service impact: During the operation, servers in rack E102G09 will be temporarily unavailable.
Service improvement: As part of our continuous improvement policy, we will migrate servers in rack E102G09 to rack ERI0102B03A.

Thank you for your understanding.
Sep 17, 22:12 UTC
[RBX4][Dedicated Servers] - Rack 55A21 incident notification
Resolved - We are pleased to inform you that the incident affecting our Dedicated Servers has been resolved.

Start time : 28/10/2025 02:30 UTC
End time : 28/10/2025 02:50 UTC
Root Cause : This incident is caused by a network equipment issue.

We apologize for any inconvenience caused and appreciate your understanding.
Oct 28, 02:55 UTC
Investigating - We are currently investigating an incident affecting our Dedicated Servers offering, which is causing temporary availability issue in the Rack 55A21.

Here are some supplementary details :

Start time : 28/10/2025 02:30 UTC
Impacted Service(s) : Some servers in the rack 55A21 are temporarily unavailable.
Customers Impact : Customers are temporarily unable to access and use their servers located in specified rack.
Ongoing Actions : Our teams are investigating to determine the origin of the incident to fix it.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.
Oct 28, 02:49 UTC
Oct 27, 2025
[ERI1][Dedicated Servers] - Rack E102E01 maintenance notification
Completed - We would like to inform you that the maintenance on our is now completed.
All services are operational.

Thank you for your patience throughout this maintenance.
Oct 27, 23:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 27, 21:00 UTC
Scheduled - As part of our continuous improvement plan, maintenance is scheduled on our Dedicated Servers offer on rack E102E01.

This may temporarily affect availability.
Start time: 27/10/2025 21:00 UTC
End time: 28/10/2025 00:00 UTC
Service impact: During the operation, servers in rack E102E01 will be temporarily unavailable.
Service improvement: As part of our continuous improvement policy, we will migrate servers in rack E102E01 to rack ERI0102A03A.

Thank you for your understanding.
Sep 16, 22:36 UTC
[SBG5][Dedicated Servers] - Rack SBG0506B02A incident notification
Resolved - We are pleased to inform you that the incident affecting our Dedicated Servers has been resolved.

Start time : 27/10/2025 21:47 UTC
End time : 27/10/2025 22:39 UTC
Root Cause : This incident is caused by a cooling system issue.

We apologize for any inconvenience caused and appreciate your understanding.
Oct 27, 22:44 UTC
Identified - We are currently experiencing an ongoing incident. We have determined the origin of the issue affecting our Dedicated Servers offering on the specific Rack SBG0506B02A.

Here are some supplementary details :

Start time : 27/10/2025 21:47 UTC
Impacted Service(s) : All servers in the rack SBG0506B02A are temporarily unavailable.
Customers Impact : Customers are temporarily unable to access and use their servers located in specified rack.
Root Cause : This incident is caused by a cooling system issue.
Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.

We will keep you updated on the progress and resolution.
Oct 27, 22:13 UTC
Investigating - We are currently investigating an incident affecting our Dedicated Servers offering, which is causing temporary availability issue in the Rack SBG0506B02A.

Here are some supplementary details :

Start time : 27/10/2025 21:47 UTC
Impacted Service(s) : All servers in the rack SBG0506B02A are temporarily unavailable.
Customers Impact : Customers are temporarily unable to access and use their servers located in specified rack.
Ongoing Actions : Our teams are investigating to determine the origin of the incident to fix it.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.
Oct 27, 22:09 UTC
[ERI1][Cooling System] - Rack E103A01 maintenance notification
Completed - The scheduled maintenance has been completed.
All the services are operational.
Oct 27, 15:23 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 27, 07:02 UTC
Scheduled - As part of our continuous improvement plan, we will be carrying out a maintenance on our cooling infrastructure.

Start time : 27/10/2025 07:00 UTC
End time : 27/10/2025 14:00 UTC
Service impact : During this maintenance, the cooling system's efficiency may be temporarily reduced for some servers, potentially lowering performance. Despite ongoing mitigation efforts, customers could still experience a temporary reboot or shutdown in the worst case.
Service improvement : As part of our continuous improvement policy, we will be doing a maintenance on our cooling infrastructure.

Thank you for your understanding.
Oct 15, 13:25 UTC
[ERI1][Dedicated Servers] - Rack E102F08 maintenance notification
Completed - All services are operational. No more impact since 11:10 UTC.
Oct 27, 12:15 UTC
Update - We have new information regarding this maintenance that affected your service(s).

Please find below an update on the situation:
Update : The power has been restored on the rack. If you have trouble accessing your servers, please contact the support team.
We will keep you updated on the progress of this maintenance.
We apologize for any inconvenience caused and appreciate your understanding.
Oct 27, 10:11 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 27, 09:00 UTC
Scheduled - As part of our continuous improvement plan, maintenance is scheduled on our Dedicated Servers offer on rack E102F08.

This may temporarily affect availability.
Start time: 27/10/2025 09:00 UTC
End time: 27/10/2025 10:30 UTC
Service impact: During the operation, servers in rack E102F08 will be temporarily unavailable.
Service improvement: As part of our continuous improvement policy, we will migrate servers in rack E102F08 to rack ERI0102A03C.

Thank you for your understanding.
Sep 17, 22:06 UTC
[ERI1][Dedicated Servers] - Rack E102E07 maintenance notification
Completed - All services are operational. No more impact since 9:20 UTC.
Oct 27, 12:07 UTC
Update - We have new information regarding this maintenance that affected your service(s).

Please find below an update on the situation:
Update : The power has been restored on the rack. If you have trouble accessing your servers, please contact the support team.
We will keep you updated on the progress of this maintenance.
We apologize for any inconvenience caused and appreciate your understanding.
Oct 27, 09:08 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 27, 08:00 UTC
Scheduled - As part of our continuous improvement plan, maintenance is scheduled on our Dedicated Servers offer on rack E102E07

This may temporarily affect availability.
Start time: 27/10/2025 08:00 UTC
End time: 27/10/2025 09:30 UTC
Service impact: During the operation, servers in rack E102E07 will be temporarily unavailable.
Service improvement: As part of our continuous improvement policy, we will migrate servers in rack E102E07 to rack ERI0102A03B.

Thank you for your understanding.
Sep 17, 22:04 UTC
[ERI1][Dedicated Servers] - Rack E102E08 maintenance notification
Completed - All services are operational. No more impact since 8:40 UTC.
Oct 27, 12:04 UTC
Update - Operations on this maintenance will take longer than expected. Update will be posted when operations are done
Oct 27, 08:29 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 27, 07:00 UTC
Scheduled - As part of our continuous improvement plan, maintenance is scheduled on our Dedicated Servers offer on rack E102E08 .

This may temporarily affect availability.
Start time: 27/10/2025 07:00 UTC
End time: 27/10/2025 08:30 UTC
Service impact: During the operation, servers in rack E102E08 will be temporarily unavailable.
Service improvement: As part of our continuous improvement policy, we will migrate servers in rack E102E08 to rack ERI0102A03A.

Thank you for your understanding.
Sep 17, 22:03 UTC
[ERI1][Cooling System] - Rack ERI0112F01A maintenance notification
Completed - All services are operational. No more impact since 12:05 UTC.
Oct 27, 11:51 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 27, 07:01 UTC
Scheduled - As part of our continuous improvement plan, we will be carrying out a maintenance on our cooling infrastructure.

Start time : 27/10/2025 07:00 UTC
End time : 27/10/2025 14:00 UTC
Service impact : During this maintenance, the cooling system's efficiency may be temporarily reduced for some servers, potentially lowering performance. Despite ongoing mitigation efforts, customers could still experience a temporary reboot or shutdown in the worst case.
Service improvement : As part of our continuous improvement policy, we will be doing a maintenance on our cooling infrastructure.

Thank you for your understanding.
Oct 15, 13:17 UTC
[SBG5][Dedicated Servers] - Rack SBG0505B08C incident notification
Resolved - There was an incident affecting our Dedicated Servers offer on the rack SBG0505B08C, but it has now been resolved.

Here are some supplementary details :

Start time : 27/10/2025 01:38 UTC
End time : 27/10/2025 01:56 UTC
Impacted Service(s) : Some servers in the rack SBG0505B08C were temporarily unavailable.
Customers Impact : Customers were temporarily unable to access and use their servers located in specified rack.
Root Cause : This incident is caused by an electrical equipment issue.

We apologize for any inconvenience caused and appreciate your understanding.
Oct 27, 02:00 UTC
Oct 26, 2025

No incidents reported.

Oct 25, 2025
[GRA1][Dedicated Servers] - Rack G108B17 incident notification
Resolved - We are pleased to inform you that the incident affecting our Dedicated Servers on rack G108B17 has been resolved.

Start time : 25/10/2025 01:11 UTC
End time : 25/10/2025 01:50 UTC
Root Cause : This incident was caused by an electrical equipment issue.

We apologize for any inconvenience caused and appreciate your understanding.
Oct 25, 01:51 UTC
Identified - We are currently experiencing an ongoing incident. We have determined the origin of the issue affecting our Dedicated Servers offer on the specific rack.

Here are some supplementary details :

Start time : 25/10/2025 01:11 UTC
Impacted Service(s) : All servers in the rack G108B17 are temporarily unavailable.
Customers Impact : Customers are temporarily unable to access and use their servers located in specified rack.
Root Cause : This incident is caused by an electrical equipment issue.
Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.
Oct 25, 01:27 UTC
Oct 24, 2025
[US-WEST-LZ-SEA-VPS-1][Virtual Private Servers] - API Incident Notification
Resolved - We are pleased to inform you that the incident affecting our Virtual Private Servers has been resolved.

Start time : 24/10/2025 13:49 UTC
End time : 24/10/2025 17:39 UTC
Root Cause : This incident was caused by a software issue.

We apologize for any inconvenience caused and appreciate your understanding.
Oct 24, 17:43 UTC
Investigating - We are currently investigating an incident affecting our Virtual Private Servers offering, which is causing temporary latency issue in the US-WEST-LZ-SEA-VPS-1.

Here are some supplementary details :

Start time : 24/10/2025 13:49 UTC
Impacted Service(s) : The API in the US-WEST-LZ-SEA-VPS-1 region is temporarily degraded.
Customers Impact : Customers may have error on the API
Ongoing Actions : Our teams are investigating to determine the origin of the incident to fix it.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.
Oct 24, 14:34 UTC
[RBX3][Dedicated Servers] - Rack 45B07 incident Notification
Resolved - We are pleased to inform you that the incident affecting our Dedicated Servers has been resolved.

Start time : 24/10/2025 13:18 UTC
End time : 24/10/2025 13:25 UTC
Root Cause : This incident is caused by an electrical equipment issue.

We apologize for any inconvenience caused and appreciate your understanding.
Oct 24, 13:31 UTC
Investigating - We are currently experiencing an ongoing incident. We have determined the origin of the issue affecting our offer in the specific rack 45B07

Here are some supplementary details :

Start time : 24/10/2025 13:18 UTC
Impacted Service(s) : Servers in the specified rack are no longer available.
Customers Impact : Customers cannot acces their services in this specific rack.
Root Cause : This incident is caused by an electrical equipment issue.
Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.
Oct 24, 13:29 UTC
[GRA3][Dedicated Servers] - Rack GRA0325B03B incident Notification
Resolved - We are pleased to inform you that the incident affecting our Dedicated Servers offer in the specific rack GRA0325B03B has been resolved.

Start time : 24/10/2025 10:00 UTC
End time : 24/10/2025 12:05 UTC
Root Cause : This incident was caused by a cooling system issue.

We apologize for any inconvenience caused and appreciate your understanding.
Oct 24, 12:11 UTC
Identified - We are currently experiencing an ongoing incident. We have determined the origin of the issue affecting our offer in the specific rack GRA0325B03B

Here are some supplementary details :

Start time : 24/10/2025 10:00 UTC
Impacted Service(s) : Servers in the specified rack are no longer able to access the vRack network.
Customers Impact : Customers cannot acces their Private Network (vRack) in this specific rack.
Root Cause : This incident is caused by a cooling system issue.
Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.
Oct 24, 10:39 UTC
Investigating - We are currently experiencing an event affecting our Dedicated Servers offer in the specific rack GRA0325B03B.

Start time : 24/10/2025 10:00 UTC

Our teams are fully committed to investigating this issue and working towards a resolution as soon as possible. As investigations are ongoing, we will share any new findings or updates with you as soon as possible.

We apologize for any inconvenience caused and appreciate your understanding.
Oct 24, 10:34 UTC
[BHS8][Dedicated Servers] - Rack BHS0816A01A Incident Notification
Resolved - We are pleased to inform you that the incident affecting our Dedicated Servers offer in the specific rack BHS0816A01A has been resolved.

Start time : 24/10/2025 07:05 UTC
End time : 24/10/2025 08:24 UTC
Root Cause : This incident was caused by a hardware issue.

We apologize for any inconvenience caused and appreciate your understanding.
Oct 24, 08:27 UTC
Update - Service has been fully restored since 24/10/2025 07:54 UTC. Monitoring remains active to ensure long-term stability.

Here are some supplementary details :

Start time : 24/10/2025 07:05 UTC
Impacted Service(s) : Servers in the specified rack are able to access the vRack network.
Customers Impact : Customers can acces their Private Network in this specific rack.

We apologize for any inconvenience caused and appreciate your understanding.
Oct 24, 08:09 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Oct 24, 08:01 UTC
Identified - We are currently experiencing an ongoing incident. We have determined the origin of the issue affecting our Dedicated Servers offer on the specific rack BHS0816A01A.

Here are some supplementary details :

Start time : 24/10/2025 07:05 UTC
Impacted Service(s) : Servers in the specified rack are no longer able to access the vRack network.
Customers Impact : Customers cannot acces their Private Network (vRack) in this specific rack.
Root Cause : This incident is caused by a hardware issue.
Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.
Oct 24, 07:44 UTC
Investigating - We are currently experiencing an event affecting our Dedicated Servers offer in the specific rack BHS0816A01A.

Start time : 24/10/2025 07:05 UTC

Our teams are fully committed to investigating this issue and working towards a resolution as soon as possible. As investigations are ongoing, we will share any new findings or updates with you as soon as possible.

We apologize for any inconvenience caused and appreciate your understanding.
Oct 24, 07:39 UTC
Oct 23, 2025
[ERI1][Dedicated Servers] - Rack ERI0102A02C incident notification
Resolved - We are pleased to inform you that the incident affecting our Dedicated Servers in rack ERI0102A02C has been resolved.

Start time : 23/10/2025 13:09 UTC
End time : 23/10/2025 14:46 UTC
Root Cause : This incident was caused by an electrical equipment issue.

We apologize for any inconvenience caused and appreciate your understanding.
Oct 23, 14:49 UTC
Update - We have new information regarding the incident that affected your service(s).

Please find below an update on the situation:
Update : The majority of the servers located in rack ERI0102A02C are no longer impacted.
Ongoing Actions : Our teams are currently working on the last impacted servers.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.
Oct 23, 14:16 UTC
Identified - We are currently experiencing an ongoing incident. We have determined the origin of the issue affecting our Dedicated Servers offer on the specific rack.

Here are some supplementary details :

Start time : 23/10/2025 13:09 UTC
Impacted Service(s) : All servers in the rack ERI0102A02C are temporarily unavailable.
Customers Impact : Customers are temporarily unable to access and use their servers located in the specified rack.
Root Cause : This incident is caused by an electrical equipment issue.
Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.
Oct 23, 13:26 UTC
Investigating - We are currently experiencing an incident affecting our Dedicated Servers offer on rack ERI0102A02C.

Start time : 23/10/2025 13:09 UTC

Our teams are fully committed to investigating this issue and working towards a resolution as soon as possible. As investigations are ongoing, we will share any new findings or updates with you as soon as possible.

We apologize for any inconvenience caused and appreciate your understanding.
Oct 23, 13:24 UTC
[ERI1][Dedicated Servers] - Rack ERI0112F05A maintenance notification
Completed - All services are operational. No more impact since 14:08 UTC.
Oct 23, 14:09 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 23, 08:00 UTC
Scheduled - As part of our continuous improvement plan, maintenance is scheduled on our Dedicated Servers offer on rack ERI0112F05A.

This may temporarily affect availability.
Start time: 23/10/2025 08:00 UTC
End time: 23/10/2025 14:00 UTC
Service impact: During this maintenance, the cooling system's efficiency may be temporarily reduced for some servers, potentially lowering performance. Despite ongoing mitigation efforts, customers could still experience a temporary reboot or shutdown in the worst case.
Service improvement: As part of our continuous improvement policy, we will be doing a maintenance on our cooling infrastructure.

Thank you for your understanding.
Oct 23, 06:47 UTC
[ERI1][Dedicated Servers] - Rack E102G10 maintenance notification
Completed - The scheduled maintenance has been completed.
Oct 23, 12:15 UTC
Update - We have new information regarding this maintenance that affected your service(s).

Please find below an update on the situation:

Update : The power has been restored to the rack. If you have trouble accessing your servers, please contact the support team.
We will keep you updated on the progress of this maintenance.

We apologize for any inconvenience caused and appreciate your understanding.
Oct 23, 12:02 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 23, 09:00 UTC
Scheduled - As part of our continuous improvement plan, maintenance is scheduled on our Dedicated Servers offer on rack E102G10.

This may temporarily affect availability.
Start time: 23/10/2025 09:00 UTC
End time: 23/10/2025 10:30 UTC
Service impact: During the operation, servers in rack E102G10 will be temporarily unavailable.
Service improvement: As part of our continuous improvement policy, we will migrate servers in rack E102G10 to rack ERI0102C02B.

Thank you for your understanding.
Sep 17, 21:57 UTC
[ERI1][Dedicated Servers] - Rack E102G12 maintenance notification
Completed - All services are operational. No more impact since 10:09 UTC.
Oct 23, 11:13 UTC
Update - We have new information regarding this maintenance that affected your service(s).

Please find below an update on the situation:

Update : The power has been restored on the rack. If you have trouble accessing your servers, please contact the support team.
We will keep you updated on the progress of this maintenance.

We apologize for any inconvenience caused and appreciate your understanding.
Oct 23, 08:35 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 23, 07:00 UTC
Scheduled - As part of our continuous improvement plan, maintenance is scheduled on our Dedicated Servers offer on rack E102G12.

This may temporarily affect availability.
Start time: 23/10/2025 07:00 UTC
End time: 23/10/2025 08:30 UTC
Service impact: During the operation, servers in rack E102G12 will be temporarily unavailable.
Service improvement: As part of our continuous improvement policy, we will migrate servers in rack E102G12 to rack ERI0102C01C.

Thank you for your understanding.
Sep 17, 21:51 UTC
[ERI1][Dedicated Servers] - Rack E102G11 maintenance notification
Completed - All services are operational. No more impact since 10:24 UTC.
Oct 23, 11:12 UTC
Update - We have new information regarding this maintenance that affected your service(s).

Please find below an update on the situation:
Update : The power has been restored on the rack. If you have trouble accessing your servers, please contact the support team.
We will keep you updated on the progress of this maintenance.
We apologize for any inconvenience caused and appreciate your understanding.
Oct 23, 08:50 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 23, 08:00 UTC
Scheduled - As part of our continuous improvement plan, maintenance is scheduled on our Dedicated Servers offer on rack E102G11.

This may temporarily affect availability.
Start time: 23/10/2025 08:00 UTC
End time: 23/10/2025 09:30 UTC
Service impact: During the operation, servers in rack E102G11 will be temporarily unavailable.
Service improvement: As part of our continuous improvement policy, we will migrate servers in rack E102G11 to rack ERI0102C02A.

Thank you for your understanding.
Sep 17, 21:53 UTC
[RBX7][Dedicated Servers] - Rack R709B10 and R709B16 notification
Resolved - We are pleased to inform you that the incident affecting our Dedicated Servers has been resolved.

Start time : 23/10/2025 05:14 UTC
End time : 23/10/2025 05:36 UTC
Root Cause : This incident was caused by a cooling system issue.

We apologize for any inconvenience caused and appreciate your understanding.
Oct 23, 05:39 UTC
Identified - We are currently experiencing an ongoing incident. We have determined the origin of the issue affecting our Dedicated Servers offer on the specific rack.

Here are some supplementary details :

Start time : 23/10/2025 05:14 UTC
Impacted Service(s) : Servers in rack R709B10 and R709B16 are no longer available.
Customers Impact : Customers are temporarily unable to access their servers in the specified rack.
Root Cause : This incident is caused by a cooling system issue.
Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.

We will keep you updated on the progress and resolution.
Oct 23, 05:27 UTC
[ERI1][Dedicated Servers] - Rack E102F09 maintenance notification
Completed - The scheduled maintenance has been completed.
Oct 23, 00:23 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 22, 21:00 UTC
Scheduled - As part of our continuous improvement plan, maintenance is scheduled on our Dedicated Servers offer on rack E102F09.

This may temporarily affect availability.
Start time: 22/10/2025 21:00 UTC
End time: 23/10/2025 00:00 UTC
Service impact: During the operation, servers in rack E102F09 will be temporarily unavailable.
Service improvement: As part of our continuous improvement policy, we will migrate servers in rack E102F09 to rack ERI0102B02B.

Thank you for your understanding.
Sep 17, 21:49 UTC
Oct 22, 2025
[BHS2/6][Virtual Private Servers] - Some instances incident notifcation
Resolved - We are pleased to inform you that the incident affecting our Virtual Private Servers in regions BHS2 and BHS6 has been resolved.

Start time : 22/10/2025 14:27 UTC
End time : 22/10/2025 14:50 UTC
Root Cause : A service disruption occurred due to an unexpected infrastructure malfunction.

We apologize for any inconvenience caused and appreciate your understanding.
Oct 22, 16:03 UTC
Monitoring - Service has been fully restored since 22/10/2025 14:50 UTC. Monitoring remains active to ensure long-term stability.

Here are some supplementary details :

Start time : 22/10/2025 14:27 UTC
Impacted Service(s) : Some instances in BHS2 and BHS6 regions were unreachable.
Customers Impact : Some customers were temporarily unable to access and use their Virtual Private Servers instances in the specified regions
Root Cause : A service disruption occurred due to an unexpected infrastructure malfunction.

We apologize for any inconvenience caused and appreciate your understanding.
Oct 22, 14:59 UTC
Identified - We are currently experiencing an ongoing incident. We have determined the origin of the issue affecting our Virtual Private Servers offer on the specific regions.

Here are some supplementary details :

Start time : 22/10/2025 14:27 UTC
Impacted Service(s) : Some instances in BHS2 and BHS6 regions are unreachable.
Customers Impact : Some customers are temporarily unable to access and use their Virtual Private Servers instances in the specified regions
Root Cause : A service disruption occurred due to an unexpected infrastructure malfunction.
Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.

We will keep you updated on the progress and resolution.
Oct 22, 14:45 UTC
[ERI1][Dedicated Servers] - Rack E102F11 maintenance notification
Completed - All services are operational. No more impact since 15:46 UTC.
Oct 22, 15:56 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 22, 08:00 UTC
Scheduled - As part of our continuous improvement plan, maintenance is scheduled on our Dedicated Servers offer on rack E102F11.

This may temporarily affect availability.
Start time: 22/10/2025 08:00 UTC
End time: 22/10/2025 09:30 UTC
Service impact: During the operation, servers in rack E102F11 will be temporarily unavailable.
Service improvement: As part of our continuous improvement policy, we will migrate servers in rack E102F11 to rack ERI0102B02A.

Thank you for your understanding.
Sep 16, 22:13 UTC
[BHS5][Dedicated Servers] - Rack T05H02 notification
Resolved - We are pleased to inform you that the incident affecting our Dedicated Servers on rack T05H02 has been resolved.

Start time : 22/10/2025 15:11 UTC
End time : 22/10/2025 15:20 UTC
Root Cause : This incident was caused by a network equipment issue.

We apologize for any inconvenience caused and appreciate your understanding.
Oct 22, 15:29 UTC
Identified - We are currently experiencing an ongoing incident. We have determined the origin of the issue affecting our Dedicated Servers offer on the specific rack.

Here are some supplementary details :

Start time : 22/10/2025 15:11 UTC
Impacted Service(s) : Servers in rack T05H02 are no longer able to access the vRack network.
Customers Impact : Customers are temporarily unable to access their servers via vRack network located in the specified rack.
Root Cause : This incident is caused by a network equipment issue.
Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.

We will keep you updated on the progress and resolution.
Oct 22, 15:24 UTC
Investigating - We are currently experiencing an event affecting our Dedicated Servers offer on rack T05H02.

Start time : 22/10/2025 15:11 UTC

Our teams are fully committed to investigating this issue and working towards a resolution as soon as possible. As investigations are ongoing, we will share any new findings or updates with you as soon as possible.

We apologize for any inconvenience caused and appreciate your understanding.
Oct 22, 15:18 UTC
[ERI1][Dedicated Servers] - Rack E102G02 maintenance notification
Completed - The current maintenance has been canceled and will be rescheduled later.
Oct 22, 14:03 UTC
Scheduled - As part of our continuous improvement plan, maintenance is scheduled on our Dedicated Servers offer on rack E102G02.

This may temporarily affect availability.
Start time: 23/10/2025 21:00 UTC
End time: 24/10/2025 00:00 UTC
Service impact: During the operation, servers in rack E102G02 will be temporarily unavailable.
Service improvement: As part of our continuous improvement policy, we will migrate servers in rack E102G02 to rack ERI0102C01C.

Thank you for your understanding.
Sep 17, 22:01 UTC
[ERI1][Dedicated Servers] - Rack E102F10 maintenance notification
Completed - All services are operational. No more impact since 12:27 UTC.
Oct 22, 12:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 22, 09:00 UTC
Scheduled - As part of our continuous improvement plan, maintenance is scheduled on our Dedicated Servers offer on rack E102F10.

This may temporarily affect availability.
Start time: 22/10/2025 09:00 UTC
End time: 22/10/2025 10:30 UTC
Service impact: During the operation, servers in rack E102F10 will be temporarily unavailable.
Service improvement: As part of our continuous improvement policy, we will migrate servers in rack E102F10 to rack ERI0102B02B.

Thank you for your understanding.
Sep 17, 21:47 UTC
[ERI1][Dedicated Servers] - Rack E102E10 maintenance notification
Completed - All services are operational. No more impact since 12:21 UTC.
Oct 22, 12:24 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 22, 09:42 UTC
Scheduled - As part of our continuous improvement plan, maintenance is scheduled on our Dedicated Servers offer on rack E102E10.

This may temporarily affect availability.
Start time: 22/10/2025 07:00 UTC
End time: 22/10/2025 10:30 UTC
Service impact: During the operation, servers in rack E102E10 will be temporarily unavailable.
Service improvement: As part of our continuous improvement policy, we will migrate servers in rack E102E10 to rack ERI0102A02C.

Thank you for your understanding.
Oct 22, 09:41 UTC
[BHS5][Network] - Rack T05C28 maintenance notification
Completed - The scheduled maintenance has been completed.
Oct 22, 11:49 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 22, 10:00 UTC
Scheduled - As part of our continuous improvement plan, maintenance is scheduled on our network infrastructure.

Start time : 22/10/2025 10:00 UTC
End time : 22/10/2025 11:00 UTC
Service impact : Public network will be unreachable during the maintenance.
Service improvement : As part of our continuous improvement policy of our network infrastructure, we will have to carry out interventions on multiple network equipment.

Thank you for your understanding.
Oct 15, 01:19 UTC
[ERI1][Dedicated Servers] - Rack E102E10 maintenance notification
Completed - We would like to inform you that the maintenance on our is now completed.
All services are operational.

Thank you for your patience throughout this maintenance.
Oct 22, 08:52 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 22, 07:00 UTC
Scheduled - As part of our continuous improvement plan, maintenance is scheduled on our Dedicated Servers offer on rack E102E10.

This may temporarily affect availability.
Start time: 22/10/2025 07:00 UTC
End time: 22/10/2025 08:30 UTC
Service impact: During the operation, servers in rack E102E10 will be temporarily unavailable.
Service improvement: As part of our continuous improvement policy, we will migrate servers in rack E102E10 to rack ERI0102A02C.

Thank you for your understanding.
Sep 17, 21:46 UTC
[ERI1][Cooling System] - Rack E103A04 maintenance notification
Completed - The current maintenance has been canceled and she will be rescheduled later.
Oct 22, 07:57 UTC
Scheduled - As part of our continuous improvement plan, we will be carrying out a maintenance on our cooling infrastructure.

Start time : 30/10/2025 07:00 UTC
End time : 30/10/2025 14:00 UTC
Service impact : During this maintenance, the cooling system's efficiency may be temporarily reduced for some servers, potentially lowering performance. Despite ongoing mitigation efforts, customers could still experience a temporary reboot or shutdown in the worst case.
Service improvement : As part of our continuous improvement policy, we will be doing a maintenance on our cooling infrastructure.

Thank you for your understanding.
Oct 15, 13:45 UTC
[ERI1][Cooling System] - Rack E103A03 maintenance notification
Completed - The current maintenance has been canceled and she will be rescheduled later.
Oct 22, 07:56 UTC
Scheduled - As part of our continuous improvement plan, we will be carrying out a maintenance on our cooling infrastructure.

Start time : 29/10/2025 10:00 UTC
End time : 29/10/2025 17:00 UTC
Service impact : During this maintenance, the cooling system's efficiency may be temporarily reduced for some servers, potentially lowering performance. Despite ongoing mitigation efforts, customers could still experience a temporary reboot or shutdown in the worst case.
Service improvement : As part of our continuous improvement policy, we will be doing a maintenance on our cooling infrastructure.

Thank you for your understanding.
Oct 15, 13:40 UTC
[ERI1][Cooling System] - Rack E103A02 maintenance notification
Completed - The current maintenance has been canceled and she will be rescheduled later.
Oct 22, 07:55 UTC
Scheduled - As part of our continuous improvement plan, we will be carrying out a maintenance on our cooling infrastructure.

Start time : 28/10/2025 07:00 UTC
End time : 28/10/2025 14:00 UTC
Service impact : During this maintenance, the cooling system's efficiency may be temporarily reduced for some servers, potentially lowering performance. Despite ongoing mitigation efforts, customers could still experience a temporary reboot or shutdown in the worst case.
Service improvement : As part of our continuous improvement policy, we will be doing a maintenance on our cooling infrastructure.

Thank you for your understanding.
Oct 15, 13:29 UTC
[RBX8][Dedicated Servers] - R803R02 incident notification
Resolved - We are pleased to inform you that the incident affecting our Dedicated Servers has been resolved.

Start time : 21/10/2025 22:37 UTC
End time : 22/10/2025 02:29 UTC
Root Cause : This incident was caused by a cooling system issue.

We apologize for any inconvenience caused and appreciate your understanding.
Oct 22, 02:34 UTC
Update - We have new information regarding the incident that affected your service(s).

Please find below an update on the situation:
Update : Our technical team continues to work on the incident.
Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.
Oct 22, 02:02 UTC
Update - We have new information regarding the incident that affected your service(s).

Please find below an update on the situation:
Update : A significant number of servers are operational again.
Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.
Oct 21, 23:28 UTC
Update - We have new information regarding the incident that affected your service(s).

Please find below an update on the situation:
Update : A significant number of servers are operational again.
Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.
Oct 21, 23:18 UTC
Identified - We are currently experiencing an ongoing incident. We have determined the origin of the issue affecting our Dedicated Servers offer on the specific rack R803R02.
Here are some supplementary details :
Start time : 21/10/2025 22:37 UTC
Impacted Service(s) : Some servers in the rack R803R02 are temporarily unavailable.
Customers Impact : Some customers are temporarily unable to access their servers located on the specified racks
Root Cause : This incident is caused by a cooling system issue.
Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.
We will keep you updated on the progress and resolution.
Oct 21, 22:57 UTC
[ERI1][Dedicated Servers] - Rack E102G02 maintenance notification
Completed - The maintenance won’t be completed in scheduled time.
It has been postponed and will be rescheduled.
A new post will be created when the new schedule has been validated.
Oct 22, 00:10 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 21, 21:00 UTC
Scheduled - As part of our continuous improvement plan, maintenance is scheduled on our Dedicated Servers offer on rack E102G02.

This may temporarily affect availability.
Start time: 21/10/2025 21:00 UTC
End time: 22/10/2025 00:00 UTC
Service impact: During the operation, servers in rack E102G02 will be temporarily unavailable.
Service improvement: As part of our continuous improvement policy, we will migrate servers in rack E102G02 to rack ERI0102C01B.

Thank you for your understanding.
Sep 17, 21:42 UTC
Oct 21, 2025
[WAW1][Dedicated Servers] - Rack W15A01
Resolved - We would like to inform you that we had an incident in the rack W15A01.
This incident has now been resolved.

Here is detail for this incident :
Start time : 21/10/2025 16:33 UTC
End time : 21/10/2025 16:37 UTC
Impacted Service(s) : The vRack private network was temporarily unavailable for all servers located in the rack W15A01.
Customers Impact : Customers were temporarily unable to access and use their servers in the specified rack through vRack private network.
Root Cause : This incident was caused by a network equipment issue.

We thank you for your understanding and patience throughout this incident.
Oct 21, 16:51 UTC
[ERI1][Dedicated Servers] - Rack E102E11 maintenance notification
Completed - The scheduled maintenance has been completed.
Oct 21, 10:53 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 21, 09:00 UTC
Scheduled - As part of our continuous improvement plan, maintenance is scheduled on our Dedicated Servers offer on rack E102E11.

This may temporarily affect availability.
Start time: 21/10/2025 09:00 UTC
End time: 21/10/2025 10:30 UTC
Service impact: During the operation, servers in rack E102G13 will be temporarily unavailable.
Service improvement: As part of our continuous improvement policy, we will migrate servers in rack E102E11 to rack ERI0102A02B.

Thank you for your understanding.
Sep 17, 21:35 UTC
[ERI1][Dedicated Servers] - Rack E102E12 maintenance notification
Completed - The scheduled maintenance has been completed.
Oct 21, 10:03 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 21, 08:00 UTC
Scheduled - As part of our continuous improvement plan, maintenance is scheduled on our Dedicated Servers offer on rack E102E12 .

This may temporarily affect availability.
Start time: 21/10/2025 08:00 UTC
End time: 21/10/2025 09:30 UTC
Service impact: During the operation, servers in rack E102E12 will be temporarily unavailable.
Service improvement: As part of our continuous improvement policy, we will migrate servers in rack E102E12 to rack ERI0102A02A.

Thank you for your understanding.
Sep 16, 22:10 UTC
[ERI1][Dedicated Servers] - Rack E102G13 maintenance notification
Completed - All services are operational. No more impact since 08:18 UTC.
Oct 21, 08:22 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 21, 07:00 UTC
Scheduled - As part of our continuous improvement plan, maintenance is scheduled on our Dedicated Servers offer on rack E102G13.

This may temporarily affect availability.
Start time: 21/10/2025 07:00 UTC
End time: 21/10/2025 08:30 UTC
Service impact: During the operation, servers in rack E102G13 will be temporarily unavailable.
Service improvement: As part of our continuous improvement policy, we will migrate servers in rack E102G13 to rack ERI0102C01B.

Thank you for your understanding.
Sep 17, 21:28 UTC
[BHS7][Dedicated Servers] - Rack B720A07
Resolved - We are pleased to inform you that the incident affecting our Dedicated Servers has been resolved.

Start time : 20/10/2025 18:57 UTC
End time : 21/10/2025 02:47 UTC
Root Cause : This incident was caused by a network equipment issue.

We apologize for any inconvenience caused and appreciate your understanding.
Oct 21, 02:51 UTC
Update - We have new information regarding the incident that affected your service(s).

Please find below an update on the situation:
Update : Our technical team is continuing to work on a solution to the issue affecting our Dedicated Servers offering.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.
Oct 21, 00:46 UTC
Identified - We have determined the origin of the incident affecting our Dedicated Servers offering on the specified rack.

Here is detail for this incident :
Start time : 20/10/2025 18:57 UTC
Impacted Service(s) : The vRack private network is temporarily unavailable for some servers located in the rack B720A07.
Customers Impact : Customers are temporarily unable to access and use their servers in the specified rack through vRack private network.
Root Cause : This incident is caused by a network equipment issue.
Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.

We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
Oct 20, 19:17 UTC
[BHS4][Dedicated Servers] - Racks T04A01/T04A02/T04A04/T04A05
Resolved - We are pleased to inform you that the incident affecting our Dedicated Servers has been resolved.

Start time : 20/10/2025 14:55 UTC
End time : 21/10/2025 00:51 UTC
Root Cause : This incident was caused by a cooling system issue.

We apologize for any inconvenience caused and appreciate your understanding.
Oct 21, 00:55 UTC
Update - We have new information regarding the incident that affected your service(s).

Please find below an update on the situation:
Update : All servers in racks T04A01, T04A04 and T04A05 are now available.
Ongoing Actions : Our technical team is working on a solution for the few remaining servers in rack T04A02.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.
Oct 21, 00:43 UTC
Update - We have new information regarding the incident that affected your service(s).

Please find below an update on the situation:
Update : All servers in racks T04A04 and T04A05 are now available.
Ongoing Actions : Our technical team is working on a solution for the few remaining servers in racks T04A01 and T04A02.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.
Oct 20, 21:01 UTC
Update - Please find below an update on the situation:
Update : We would like to inform you that a significant number of servers are now operational.
Ongoing Actions : Our teams are mobilised to restore service as quickly as possible.

We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
Oct 20, 19:40 UTC
Update - Please find below an update on the situation:
Update : We would like to inform you that some servers affected by this incident are now operational.
Ongoing Actions : Our teams are mobilised to restore service as quickly as possible.

We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
Oct 20, 17:50 UTC
Update - Update : Our teams are actively working to restore the service as quickly as possible.
We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
Oct 20, 17:01 UTC
Update - Please find below an update on the situation:
Update : All servers in the racks T04A01/T04A02 are temporarily unavailable.
Ongoing Actions : Our teams are mobilised to restore service as quickly as possible.

We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
Oct 20, 15:52 UTC
Identified - We have determined the origin of the incident affecting our Dedicated Servers offering on the specified racks.

Here is detail for this incident :
Start time : 20/10/2025 14:55 UTC
Impacted Service(s) : Some servers in the racks T04A01/T04A02/T04A04/T04A05 are temporarily unavailable.
Customers Impact : Customers are temporarily unable to access their servers located on the specified racks.
Root Cause : This incident is caused by a cooling system issue.
Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.

We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
Oct 20, 15:15 UTC
[ERI1][Dedicated Servers] - Rack E102F12 maintenance notification
Completed - The scheduled maintenance has been completed.
Oct 21, 00:41 UTC
Update - Operations on this maintenance will take longer than expected.
Update will be posted when operations are done
Oct 21, 00:31 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 20, 21:00 UTC
Scheduled - As part of our continuous improvement plan, maintenance is scheduled on our Dedicated Servers offer on rack E102F12.

This may temporarily affect availability.
Start time: 20/10/2025 21:00 UTC
End time: 21/10/2025 00:00 UTC
Service impact: During the operation, servers in rack E102F12 will be temporarily unavailable.
Service improvement: As part of our continuous improvement policy, we will migrate servers in rack E102F12 to rack ERI0102B01C.

Thank you for your understanding.
Sep 16, 21:49 UTC
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