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OVHcloud Bare Metal Cloud Status

Current status
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  • Operational
  • Degraded performance
  • Partial Outage
  • Major Outage
  • Under maintenance

All Systems Operational

About This Site

Welcome to the Bare Metal Cloud status page for real-time information on system performance and availability.

Dedicated Servers || Additional services Operational
BHS Operational
ERI Operational
GRA Operational
LIM Operational
YNM Operational
RBX Operational
SBG Operational
SGP Operational
SYD Operational
WAW Operational
YYZ Operational
Dedicated Servers || Delivery Operational
Zone Europe Operational
Zone APAC Operational
Zone Canada Operational
Dedicated Servers || Global Infrastructure Operational
BHS Operational
ERI Operational
GRA Operational
LIM Operational
RBX Operational
SBG Operational
SGP Operational
SYD Operational
WAW Operational
YNM Operational
YYZ Operational
Dedicated Servers || Operating System Operational
Zone Europe Operational
Zone APAC Operational
Zone Canada Operational
Dedicated Servers || Network Operational
BHS Operational
CCH Operational
ERI Operational
GRA Operational
IEB Operational
LIM Operational
MR9 Operational
RBX Operational
SBG Operational
SGP Operational
SYD Operational
WAW Operational
YNM Operational
YYZ Operational
US-EAST-VA Operational
US-WEST-OR Operational
DNS || DNS Secondary Operational
ns-kimsufi Operational
sdns1 Operational
sdns2 Operational
sdns1-ca Operational
sdns2-ca Operational
Identity, Security & Operations || Key Management Service Operational
BHS Operational
RBX Operational
SBG Operational
YYZ Operational
Licensing || All Services Operational
Zone Europe Operational
Zone APAC Operational
Zone Canada Operational
Managed Services || Cloud Databases GRA Operational
sql007 Operational
Managed Services || Enterprise Cloud Databases Operational
RBX Operational
GRA Operational
BHS Operational
Managed Services || Load Balancer Operational
GRA Operational
BHS Operational
RBX Operational
SBG Operational
YYZ Operational
SYD Operational
Managed Services || Logs Data Platform Operational
GRA Operational
BHS Operational
SYD Operational
Managed Services || Managed Baremetal Operational
Compute Operational
Network Operational
Storage Operational
Management Operational
Delivery Operational
Storage and Backups || Backup Storage Operational
RBX Operational
BHS Operational
Storage and Backups || Block Storage Operational
BHS Operational
SBG6 Operational
UK1 Operational
DE1 Operational
GRA Operational
Storage and Backups || Cloud Disk Array Operational
GRA Operational
SBG Operational
BHS Operational
Storage and Backups || Enterprise File Storage Operational
BHS Operational
LIM Operational
RBX Operational
SBG Operational
Storage and Backups || NAS HA Operational
RBX Operational
SBG Operational
BHS Operational
LIM Operational
Virtual Private Servers || Additional services Operational
ERI Operational
GRA Operational
SBG Operational
LIM Operational
WAW Operational
BHS Operational
SGP Operational
SYD Operational
US-EAST-VA Operational
US-WEST-OR Operational
YNM Operational
Virtual Private Servers || Delivery Operational
ERI Operational
GRA Operational
SBG Operational
LIM Operational
WAW Operational
BHS Operational
SGP Operational
SYD Operational
US-EAST-VA Operational
US-WEST-OR Operational
YNM Operational
Virtual Private Servers || Global Infrastructure Operational
ERI Operational
GRA Operational
SBG Operational
LIM Operational
WAW Operational
BHS Operational
SGP Operational
SYD Operational
US-EAST-VA Operational
US-WEST-OR Operational
YNM Operational
Virtual Private Servers || Network Operational
ERI Operational
GRA Operational
SBG Operational
LIM Operational
WAW Operational
BHS Operational
SGP Operational
SYD Operational
US-EAST-VA Operational
US-WEST-OR Operational
YNM Operational
Virtual Private Servers || Operating System Operational
ERI Operational
GRA Operational
SBG Operational
LIM Operational
WAW Operational
BHS Operational
SGP Operational
SYD Operational
US-EAST-VA Operational
US-WEST-OR Operational
YNM Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

[GRA3][Dedicated Servers] - Racks GRA0329B04C/GRA0329B05C Apr 7, 2025 04:00-05:00 UTC

As part of our continuous improvement plan, maintenance is scheduled on our Dedicated Servers offer.

This may temporarily affect availability.

Start time : 07/04/2025 04:00 UTC
End time : 07/04/2025 05:00 UTC
Service impact : Public network will be temporarily unavailable during the operation for servers located in racks GRA0329B04C and GRA0329B05C.
Service improvement : As part of our continuous improvement policy, we will be doing a maintenance on a network equipment.

Thank you for your understanding.
Posted on Mar 20, 2025 - 21:37 UTC

[GRA4][Cooling] - Room G404C maintenance notification Apr 14, 2025 06:30-12:00 UTC

As part of our continuous improvement plan, we will be carrying out maintenance on our cooling infrastructure.

Start time : 14/04/2025 06:30 UTC
End time : 14/04/2025 12:00 UTC
Service impact : The cooling system's efficiency could be temporarily impacted for some servers, which could cause a decreased performance.
Service improvement : As part of our continuous improvement policy, we will be doing a maintenance on our infrastructure.

Thank you for your understanding.
Posted on Apr 03, 2025 - 14:19 UTC

[ERI1][Dedicated Servers] - Rack E102B Apr 22, 2025 07:00-09:00 UTC

As part of our continuous improvement plan, maintenance is scheduled on our Dedicated Servers offer.

This may temporarily affect availability.

Start time : 22/04/2025 07:00 UTC
End time : 22/04/2025 09:00 UTC
Service impact : Each server in rack E102B will be temporarily unavailable during the operation.
Service improvement : As part of our continuous improvement policy, we will be migrating servers from rack E102B to rack E101D03.

Thank you for your understanding.
Posted on Mar 25, 2025 - 22:26 UTC

[BHS6][Dedicated Servers] - Rack T06C17 maintenance notification Apr 28, 2025 10:00-12:00 UTC

As part of our continuous improvement plan, maintenance is scheduled on our Dedicated Servers offer on the specified rack.

This may temporarily affect availability.

Start time : 28/04/2025 10:00 UTC
End time : 28/04/2025 12:00 UTC
Service impact : During the operation, public and vRack network will be temporarily unavailable for servers located in rack T06C17.
Service improvement : As part of our continuous improvement policy, we will be doing a maintenance on a network equipment.

Thank you for your understanding.
Posted on Mar 06, 2025 - 23:13 UTC
Apr 4, 2025

No incidents reported today.

Apr 3, 2025
[LIM3][Dedicated Servers] - Rack LIM0301B02A
Resolved - We would like to inform you that the incident on the rack LIM0301B02A has now been resolved.

Here is detail for this incident :
Start time : 03/04/2025 15:07 UTC
End time : 03/04/2025 19:01 UTC
Root Cause : This incident was caused by an electrical equipment issue.

We thank you for your understanding and patience throughout this incident.
Apr 3, 19:03 UTC
Update - We have new information regarding the incident that affected your service(s).

Please find below an update on the situation:
Update : A significant number of servers are now operational.
Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.

We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
Apr 3, 18:53 UTC
Update - We have new information regarding the incident that affected your service(s).

Please find below an update on the situation:
Ongoing Actions : Our teams are mobilized to replace network equipment in the rack LIM0301B02A.

We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
Apr 3, 16:41 UTC
Identified - We have determined the origin of the incident affecting our Dedicated Servers offer on the rack LIM0301B02A.

Here are some supplementary details :
Start time : 03/04/2025 15:07 UTC
Impacted Service(s) : All servers in the rack LIM0301B02A are temporarily unavailable.
Customers Impact : Customers are temporarily unable to access and use their servers located in the specified rack.
Root Cause : This incident is caused by an electrical equipment issue.
Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.

We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
Apr 3, 15:23 UTC
[RBX8][Dedicated Servers] - Rack R833A03
Resolved - We would like to inform you that the incident on the rack R833A03 has now been resolved.

Here is detail for this incident :
Start time : 03/04/2025 13:33 UTC
End time : 03/04/2025 15:20 UTC
Root Cause : This incident was caused by an electrical equipment issue.

We thank you for your understanding and patience throughout this incident.
Apr 3, 15:44 UTC
Update - We have new information regarding the incident that affected your service(s).

Please find below an update on the situation:
Update : A significant number of servers are now operational.
Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.

We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
Apr 3, 14:14 UTC
Identified - We have determined the origin of the incident affecting our Dedicated Servers offer on the rack R833A03.

Here are some supplementary details :
Start time : 03/04/2025 13:33 UTC
Impacted Service(s) : All servers in the rack R833A03 are temporarily unavailable.
Customers Impact : Customers are temporarily unable to access and use their servers located in the specified rack.
Root Cause : This incident is caused by an electrical equipment issue.
Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.

We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
Apr 3, 13:43 UTC
[LIM/RBX][Storage and Backups] - NAS HA maintenance notification
Completed - The scheduled maintenance has been completed.
All services are operational. There has been no impact since 03/04/2025 09:40 UTC
Apr 3, 09:59 UTC
Update - This maintenance is taking longer than expected.
An update will be made when all operations have been completed.

We apologise for this inconvenience.
Apr 3, 08:18 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 3, 04:30 UTC
Scheduled - As part of our continuous improvement plan, maintenance is scheduled on our Bare Metal Cloud offer.

Start time : 03/04/2025 04:30 UTC
End time : 03/04/2025 08:30 UTC
Service impact : Impacted services might experience some input/output freezes for storage equipment during the maintenance.
Service improvement : As part of our continuous improvement policy, we will perform an update on the storage servers hosting your data.
This version will improve certain security mechanisms, as well as some performance enhancements.
During the maintenance period, your data will remain available.

Thank you for your understanding.
Mar 19, 22:42 UTC
[GRA3][Dedicated Servers] - Rack GRA0319A , GRA3 region incident notification.
Resolved - We would like to inform you that the incident on GRA0319A, GRA3 region has now been resolved.

Here is detail for this incident :
Start time : 03/04/2025 03:18 UTC
End time : 03/04/2025 04:16 UTC
Root Cause : This incident was caused by this incident https://network.status-ovhcloud.com/incidents/4fzdbmz2rthl.

We thank you for your understanding and patience throughout this incident.
Apr 3, 07:54 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Apr 3, 04:37 UTC
Identified - We are currently experiencing an event affecting our Dedicated Servers offer in the rack GRA0319A , GRA3 region.

Here are some supplementary details :

Start time : 03/04/2025 03:18 UTC
Impacted Service(s) : Some servers are unreachable.
Customers Impact : Some customers cannot access their servers and some are facing dicculties to access it
Related incident : https://network.status-ovhcloud.com/incidents/4fzdbmz2rthl
Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.
Apr 3, 04:08 UTC
Apr 2, 2025
[SBG5][Dedicated Servers] - Rack SBG0505B09A incident notification.
Resolved - We would like to inform you that the incident on the rack SBG0505B09A has now been resolved.

Here is detail for this incident :
Start time : 02/04/2025 19:07 UTC
End time : 02/04/2025 19:49 UTC
Root Cause : This incident was caused by an electrical equipment issue.

We thank you for your understanding and patience throughout this incident.
Apr 2, 20:10 UTC
Identified - We are currently identifying an incident affecting our Dedicated Server offering, which is causing temporary Availability issues in the rack SBG0505B09A.

Here is detail for this incident :
Start time : 02/04/2025 19:07 UTC
Impacted Service(s) : Some servers are temporarily unavailable.
Root Cause : This incident is caused by an electrical equipment issue.

Ongoing Actions : Our teams are investigating to determine the origin of the incident to fix it. 

We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
Apr 2, 19:08 UTC
[EU][Dedicated Servers] - Network incident notification
Resolved - We would like to inform you that the incident on Dedicated Servers in EU region has now been resolved.

Here is detail for this incident :
Start time : 02/04/2025 15:42 UTC
End time : 02/04/2025 17:25 UTC
Root Cause : This incident was caused by a software issue.

We thank you for your understanding and patience throughout this incident.
Apr 2, 17:50 UTC
Monitoring - We have new information regarding the incident that affected your service(s).

Please find below an update on the situation:
Update : All services have returned to normal.
Ongoing Actions : Our team will closely monitor the installation process to ensure optimum performance before the incident closes.

We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
Apr 2, 17:24 UTC
Identified - We have determined the origin of the incident affecting our Dedicated Servers offer on the EU region.

Here are some supplementary details :
Start time : 02/04/2025 15:42 UTC
Impacted Service(s) : Slowdowns may occur during network actions on the servers.
Root Cause : This incident is caused by a software issue.
Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.

We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
Apr 2, 15:58 UTC
Update - We are currently experiencing an incident affecting our Dedicated Servers offering, which is causing temporary latency issues in the EU region.

Here is detail for this incident :
Start time : 02/04/2025 15:42 UTC
Impacted Service(s) : Slowdowns may occur during network actions on the servers.
Ongoing Actions : Our teams are investigating to determine the origin of the incident to fix it. 

We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
Apr 2, 15:53 UTC
Investigating - We are currently experiencing an event affecting our Bare Metal Cloud offer.
Start time : 02/04/2025 15:42 UTC

Our teams are fully committed to investigating this issue and working towards a resolution as soon as possible. As investigations are ongoing, we will share any new findings or updates with you as soon as possible.

We apologize for any inconvenience caused and appreciate your understanding.
Apr 2, 15:47 UTC
Apr 1, 2025
[SBG5][Dedicated Servers] - Rack SBG0502B07B incident notification
Resolved - We would like to inform you that the incident on our Dedicated Servers offer in the rack SBG0502B07B, have been resolved.

Start Time : 01/04/2025 20:23 UTC
End Time : 01/04/2025 21:58 UTC
Root Cause : This incident was caused by a malfunction on a hardware.

We thank you for your understanding and patience throughout this incident
Apr 1, 22:49 UTC
Update - We are continuing to work on a fix for this issue.

We have new information regarding the incident that affected your service(s), in the rack SBG0502B07B.

Please find below an update on the situation:
Update : Most of servers are operational again.
Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.

We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
Apr 1, 22:46 UTC
Update - We have new information regarding the incident that affected your service(s), in the rack SBG0502B07B.

Please find below an update on the situation:
Update : Most of servers are operational again.
Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.

We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
Apr 1, 21:59 UTC
Update - The incident is still ongoing. We would like to assure you that we are doing our utmost to resolve this situation as quickly as possible.

As soon as the situation evolves or the incident is resolved, we will keep you informed.

Thank you for your understanding
Apr 1, 21:22 UTC
Identified - We are currently experiencing an event affecting our Dedicated Servers offer in the rack SBG0502B07B.

Here are some supplementary details :

Start time : 01/04/2025 20:23 UTC
Impacted Service(s) : All the servers are temporarily unreachable.
Customers Impact : Some customers cannot access their servers.
Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.
Apr 1, 20:43 UTC
Investigating - We are currently experiencing an event affecting our Dedicated Servers offer in the specific rack SBG0502B07B.

Start time : 01/04/2025 20:23 UTC

Our teams are fully committed to investigating this issue and working towards a resolution as soon as possible. As investigations are ongoing, we will share any new findings or updates with you as soon as possible.

We apologize for any inconvenience caused and appreciate your understanding.
Apr 1, 20:42 UTC
Mar 31, 2025
[RBX10][Dedicated Servers] - Rack RBX1003B04B incident notification
Resolved - We would like to inform you that the incident on our Dedicated Servers offer in the rack RBX1003B04B, have been resolved.

Start Time : 31/03/2025 22:05 UTC
End Time : 31/03/2025 22:16UTC
Root Cause : This incident was caused by a cooling system issue.

We thank you for your understanding and patience throughout this incident
Mar 31, 22:19 UTC
Identified - We are currently experiencing an event affecting our Dedicated Servers offer in the rack RBX1003B04B.

Here are some supplementary details :

Start time : 31/03/2025 22:05 UTC
Impacted Service(s) : Some servers are temporarily unreachable.
Customers Impact : Some customers cannot access their servers.
Root Cause : This incident was caused by a cooling system issue.
Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.
Mar 31, 22:11 UTC
[RBX7][Dedicated Servers] - Rack R704A07/R703B10 incident notification
Resolved - We would like to inform you that the incident on Dedicated Servers offer in the racks R704A07/703B10 has been resolved.

Here is detail for this incident :
Start time : 31/03/2025 11:46 UTC
End time : 31/03/2025 16:48 UTC

We thank you for your understanding and patience throughout this incident.
Mar 31, 17:30 UTC
Update - The incident is still ongoing. We would like to assure you that we are doing our utmost to resolve this situation as quickly as possible.

As soon as the situation evolves or the incident is resolved, we will keep you informed.

Thank you for your understanding
Mar 31, 16:52 UTC
Update - We have new information regarding the incident that affected your service(s).

Please find below an update on the situation:
Update : Most of servers are operational again.
Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.

We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
Mar 31, 14:32 UTC
Update - The incident is still ongoing. We would like to assure you that we are doing our utmost to resolve this situation as quickly as possible.

As soon as the situation evolves or the incident is resolved, we will keep you informed.

Thank you for your understanding
Mar 31, 13:49 UTC
Identified - We have determined the origin of the incident affecting our Dedicated Servers offer on the specific rack R704A07/R703B10.

Here are some supplementary details :

Start time : 31/03/2025 11:46 UTC
Impacted Service(s) : Some servers are temporally unreachable.
Customers Impact : Some customers cannot access their servers.
Root Cause : This incident is caused by a malfunction on a hardware.
Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.
Mar 31, 13:14 UTC
Investigating - We are currently experiencing an event affecting our Dedicated Servers offer in the racks R704A07/R703B10.
Start time : 31/03/2025 11:46 UTC

Our teams are fully committed to investigating this issue and working towards a resolution as soon as possible. As investigations are ongoing, we will share any new findings or updates with you as soon as possible.

We apologize for any inconvenience caused and appreciate your understanding.
Mar 31, 13:05 UTC
[YNM][Network] - Network disruption
Resolved - We would like to inform you that the incident on Network offering, which was causing temporary availability issues in the YNM DC has been resolved.

Here is detail for this incident :
Start time : 31/03/2025 09:35 UTC
End time : 31/03/2025 11:45 UTC
Root Cause : This incident was caused by a malfunction in a software.

We thank you for your understanding and patience throughout this incident.
Mar 31, 14:22 UTC
Identified - We have new information regarding the incident that affected your service(s).

Please find below an update on the situation:
Update : A fix is being implemented.
Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.

We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
Mar 31, 14:17 UTC
Update - We have new information regarding the incident that affected your service(s).

Please find below an update on the situation:
Update : Customers may have experienced some slowness or packet loss in the network service between 11:30 to 11:43 UTC
Ongoing Actions : Our teams are investigating to determine the origin of the incident to fix it.

We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
Mar 31, 12:19 UTC
Update - We have new information regarding the incident that affected your service(s).

Please find below an update on the situation:
Update : Customers may have experienced some slowness or packet loss in the network service between 9:35 UTC and 9:56 UTC, and then again between 10:07 UTC and 10:30 UTC.
Ongoing Actions : Our teams are investigating to determine the origin of the incident to fix it.

We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
Mar 31, 10:51 UTC
Investigating - We are currently experiencing an incident affecting our Network offering, which is causing temporary Availability issues in the YNM DC.

Here is detail for this incident :
Start time : 31/03/2025 09:35 UTC
Impacted Service(s) : The network service is temporarily degraded for dedicated servers.
Customers Impact : Customers may experience some network slowness or packet loss on their dedicated servers.
Ongoing Actions : Our teams are investigating to determine the origin of the incident to fix it. 

We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
Mar 31, 10:14 UTC
Mar 30, 2025
[RBX10][Dedicated Servers] - Rack RBX1003B04B
Resolved - We would like to inform you that the incident on rack RBX1003B04B has now been resolved.

Here is detail for this incident :
Start time : 30/03/2025 08:38 UTC
End time : 30/03/2025 09:10 UTC
Root Cause : This incident was caused by a cooling system issue.

We thank you for your understanding and patience throughout this incident.
Mar 30, 09:28 UTC
Investigating - We are currently experiencing an incident affecting our Dedicated Servers offering, which is causing temporary Availability issues in the rack RBX1003B04B.

Here is detail for this incident :
Start time : 30/03/2025 08:38 UTC
Impacted Service(s) : Servers in the rack RBX1003B04B are temporarily unavailable.
Customers Impact : Customers are temporarily unable to access and use their servers located in the specified rack.
Ongoing Actions : Our teams are investigating to determine the origin of the incident to fix it. 

We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
Mar 30, 08:58 UTC
[RBX8][Dedicated Servers] - Racks R807R01 - R807R02 - R807R03
Resolved - We experienced an incident affecting our Dedicated Servers offering, which caused temporary availability issues in racks R807R01 - R807R02 - R807R03.

Here is detail for this incident :
Start time : 30/03/2025 08:10 UTC
End time : 30/03/2025 08:20 UTC
Impacted Service(s) : The IPMI service was temporarily unavailable.
Customers Impact : The servers in racks R807R01 - R807R02 - R807R03 were temporarily unreachable via the IPMI service.
Root Cause : This incident was caused by a cooling system issue.

We thank you for your understanding and patience throughout this incident.
Mar 30, 08:53 UTC
Mar 29, 2025
[GRA3][Dedicated Servers] - Rack GRA0326B04A
Resolved - We would like to inform you that the incident on our Dedicated Servers offer on the rack GRA0326B04A, have been resolved
Start Time : 27/03/2025 21:38 UTC
End Time : 29/03/2025 01:10 UTC
Root cause : This incident is caused by an electrical equipment issue.

We thank you for your understanding and patience throughout this incident
Mar 29, 16:47 UTC
Update - [GRA3][Dedicated Servers] - Rack GRA0326B04A

We have new information regarding the incident that affected your service(s).

Please find below an update on the situation:
Update : Most of servers are operational again.
Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.

We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
Mar 29, 13:16 UTC
Update - We would like to update you on the current incident.

Our teams are working tirelessly to resolve this incident once and for all.

We'll be sure to update these pages as soon as we have new information to share
Mar 28, 11:02 UTC
Update - The incident is still ongoing. We would like to assure you that we are doing our utmost to resolve this situation as quickly as possible.

As soon as the situation evolves or the incident is resolved, we will keep you informed.

Thank you for your understanding
Mar 28, 06:11 UTC
Update - We have new information regarding the incident that affected your service(s).

Please find below an update on the situation:
Update : A significant number of servers are now operational.
Ongoing Actions : Our teams are mobilised to restore service as quickly as possible.

We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
Mar 28, 04:25 UTC
Identified - We have determined the origin of the incident affecting our Dedicated Servers offer on the rack GRA0326B04A.

Here are some supplementary details :
Start time : 27/03/2025 21:38 UTC
Impacted Service(s) : Some servers in the rack GRA0326B04A are temporarily unavailable.
Customers Impact : Customers are temporarily unable to access and use their servers located in the specified rack.
Root Cause : This incident is caused by an electrical equipment issue.
Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.

We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
Mar 27, 22:27 UTC
Mar 28, 2025
[BHS4/5/6/7][Dedicated Servers] - Multiple racks incident notification
Resolved - We would like to inform you that the incident on our Dedicated Serversin BHS4/5/6/7, have been resolved
Start Time : 28/03/2025 17:50 UTC
End Time : 28/03/2025 19:09 UTC
Root cause : The incident was caused by an electrical issue.

We thank you for your understanding and patience throughout this incident
Mar 28, 19:10 UTC
Investigating - We are currently experiencing an incident affecting our Dedicated Servers offering, which is causing temporary availability issues in multiple racks in BHS4/5/6/7.
Please find the details:
Start time : 28/03/2025 17:50 UTC
Service impact : A significant number of servers in the following racks are no longer responding :
T04A02 - T05F24 - B710B15 - B716B03 - T04A05 - T04A06 - T04A10 - T04A11 - T04A29 - T04B08 - T04B17 - T04B27 - T04B35 - T04C22 -T04C29 - T04C30 - T04C32 - T04C34 - T04C37 - T05A03 - T05A27 - T05B04 - T05B26 - T05B27 - T05B29 - T05B34 - T05B38 - T05C03 - T05H15 - T06B14 - B702A02 - B702B05 - B703B02 - B710B14 - T05F33 - T04B09 - T05E11 - B710B09 - T05E25
Ongoing actions : Our teams are investigating to determine the origin of the incident and fix it.
We will keep you informed of developments and the resolution of the incident.
We apologize for the inconvenience and thank you for your understanding.
Mar 28, 18:02 UTC
[LIM3][Dedicated Servers] - Rack LIM0311A01B
Resolved - We would like to inform you that there has been an incident on the LIM0311A01B rack which has been resolved.

Here is detail for this incident :
Start time : 28/03/2025 13:05 UTC
End time : 28/03/2025 13:25 UTC
Customers Impact : All servers were unavailable for 20 minutes.
Root Cause : This incident was caused by an electrical equipment issue.

We thank you for your understanding and patience throughout this incident.
Mar 28, 13:40 UTC
[LIM][Storage and Backups] - NasHa Cluster11120
Resolved - We would like to inform you that the incident on the cluster11120 from Nasha3 has now been resolved.

Here is detail for this incident :
Start time : 28/03/2025 05:07 UTC
End time : 28/03/2025 06:36 UTC
Impacted Service : The services in cluster11120 were currently unavailable.
Customers Impact :The customers could not access their servers.
Root Cause : This incident was caused by a malfunction on a software.

We thank you for your understanding and patience throughout this incident.
Mar 28, 08:19 UTC
Mar 27, 2025
[GRA2][Dedicated Servers] - Rack G266A11 / G266A10
Resolved - We would like to inform you that the incident on racks G266A11 and G266A10 has now been resolved.

Here is detail for this incident :
Start time : 27/03/2025 13:47 UTC
End time : 27/03/2025 21:45 UTC
Root Cause : This incident was caused by an electrical equipment issue.

We thank you for your understanding and patience throughout this incident.
Mar 27, 21:51 UTC
Update - We have new information regarding the incident that affected your service(s).
Please find below an update on the situation:
Update : Most of the affected servers are up and running again.
Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.

We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
Mar 27, 18:09 UTC
Update - We have new information regarding the incident that affected your service(s).

Please find below an update on the situation:
Update : Few servers are temporarily unavailable.
Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.

We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
Mar 27, 14:38 UTC
Identified - We have determined the origin of the incident affecting our Dedicated Servers offer on the specific Rack G266A11 / G266A10.

Here are some supplementary details :
Start time : 27/03/2025 13:47 UTC
Impacted Service(s) : All servers are temporarily unavailable
Root Cause : This incident is caused by an electrical equipment issue.
Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.

We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
Mar 27, 14:14 UTC
Investigating - We are currently experiencing an incident affecting our Dedicated Servers offering, which is causing temporary Availability issues in the Rack G266A11 / G266A10.

Here is detail for this incident :
Start time : 27/03/2025 13:47 UTC
Impacted Service(s) : All servers are temporarily unavailable
Ongoing Actions : Our teams are investigating to determine the origin of the incident to fix it. 

We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
Mar 27, 14:10 UTC
[RBX4][Dedicated Servers] - Rack 56C03
Resolved - We would like to inform you that the incident on the rack 56C03 has now been resolved.

Here is detail for this incident :
Start time : 27/03/2025 03:59 UTC
End time : 27/03/2025 04:09 UTC
Root Cause : This incident was caused by a network equipment issue.

We thank you for your understanding and patience throughout this incident.
Mar 27, 04:14 UTC
Identified - We have determined the origin of the incident affecting our Dedicated Servers offer on the rack 56C03.

Here are some supplementary details :
Start time : 27/03/2025 03:59 UTC
Impacted Service(s) : All servers in the rack 56C03 are temporarily unavailable.
Customers Impact : Customers are temporarily unable to access and use their servers located in the specified rack.
Root Cause : This incident is caused by a network equipment issue.
Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.

We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
Mar 27, 04:07 UTC
Mar 26, 2025
[WAW][Virtual Private Servers] - Workflow Management service maintenance notification
Completed - The scheduled maintenance has been completed.
Mar 26, 16:20 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 26, 14:30 UTC
Scheduled - We want to inform you about an upcoming maintenance window for our Workflow Management service, Mistral.

Here are the details of the maintenance:
Start time : 26/03/2025 14:30 UTC
End time : 26/03/2025 15:30 UTC
Service impact : During this maintenance window for the Workflow Management service (Mistral), you may encounter the following impacts:
- Workflows in progress at the start of the maintenance will be stopped and will be restarted automatically after the maintenance is completed. We understand that this may cause a temporary disruption in your workflow processing, and we apologize for any inconvenience this may cause.
- Cron triggers (scheduled workflow executions) during the maintenance period will not be triggered. If you have any workflows scheduled to run during the maintenance window, we recommend rescheduling them to run outside of this timeframe to avoid any disruption.
Service improvement : As part of our continuous improvement policy, we will be performing a maintenance on the Mistral service infrastructure. This maintenance is necessary to ensure the continued reliability and performance of our platform.

If you have any questions or concerns, please don't hesitate to reach out to our support team.

We appreciate your understanding and cooperation as we work to improve our platform and provide you with the best possible service.
Mar 24, 17:33 UTC
[SBG3][Dedicated Servers] - Rack S351B09 incident notification
Resolved - We have encountered an incident affecting our dedicated server offering, causing temporary functionality problems in the S351B09 rack.

Here is detail for this incident :
Start time : 26/03/2025 13:28 UTC
End time : 26/03/2025 13:58 UTC
Impacted Service(s) : A network equipment was unavailable.
Customers Impact : Customers no longer had access to service control.
Root Cause : This incident was caused by a cooling system issue.

We apologize for any inconvenience caused and appreciate your understanding.
Mar 26, 14:13 UTC
[RBX5][Dedicated Servers] - Rack 45F17 incident notification
Resolved - We would like to inform you that we had an incident on rack 45F17 in RBX5 and it has been resolved.

Here is detail for this incident :
Start time : 26/03/2025 12:57 UTC
End time : 26/03/2025 12:59 UTC
Impacted Services : Some servers in rack 45F17 were temporarily unavailable.
Customers Impact : Customers were temporarily unable to access and use their servers in rack 45F17.
Root Cause : This incident was caused by a network equipment issue.

We thank you for your understanding and patience throughout this incident.
Mar 26, 13:35 UTC
[GRA1][Dedicated Servers] - Rack G121A12 - G121A13
Resolved - This incident has been resolved.
Mar 26, 12:53 UTC
Update - We would like to inform you that the incident on our [Impacted Service] in [Impacted DC], have been resolved
Start Time : 26/03/2025 08:10 UTC
End Time : 26/03/2025 11:26 UTC
Root cause : This incident was caused by a cooling system issue.

We thank you for your understanding and patience throughout this incident
Mar 26, 12:53 UTC
Identified - We are currently experiencing an incident affecting our Dedicated Servers offering, which is causing temporary Availability issues in the G121A12 and G121A13.

Here is detail for this incident :
Start time : 26/03/2025 08:10 UTC
Impacted Service(s) : Some servers are temporarily unavailable
Root Cause : This incident was caused by a cooling system issue.
Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible. 

We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
Mar 26, 09:23 UTC
[GRA1][Cooling System] - Rack G121A13
Completed - The maintenance was completed.
Mar 26, 10:41 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 26, 07:37 UTC
Scheduled - As part of our continuous improvement plan, we will be carrying out maintenance on our cooling infrastructure.

Start time : 26/03/2025 07:23 UTC
End time : 26/03/2025 15:30 UTC
Service impact : None
Service improvement : Following our continuous improvement policy, we are doing some cooling system replacement.

Thank you for your understanding.
Mar 26, 07:36 UTC
[ERI1][Dedicated Servers] - Rack E102E06
Resolved - We would like to inform you that the incident on rack E102E06 has now been resolved.

Here is detail for this incident :
Start time : 26/03/2025 08:18 UTC
End time : 26/03/2025 09:49 UTC
Root Cause : This incident was caused by a maintenance.

We thank you for your understanding and patience throughout this incident.
Mar 26, 10:23 UTC
Identified - We have determined the origin of the incident affecting our Dedicated Servers offer on the specific rack E102E06.

Here are some supplementary details :
Start time : 26/03/2025 08:18 UTC
Impacted Service(s) : Some servers are temporarily unavailable
Root Cause : This incident is caused by a maintenance.
Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.

We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
Mar 26, 09:02 UTC
Investigating - We are currently experiencing an incident affecting our Dedicated Servers offering, which is causing temporary Availability issues in the rack E102E06.

Here is detail for this incident :
Start time : 26/03/2025 08:18 UTC
Impacted Service(s) : All servers are temporarily unavailable
Ongoing Actions : Our teams are investigating to determine the origin of the incident to fix it. 

We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
Mar 26, 08:22 UTC
Mar 25, 2025
[RBX3][Dedicated Servers] - Racks 42B03/42B02/42C12/42C13/42C14
Resolved - We would like to inform you that the incident on racks 42B03, 42B02, 42C12, 42C13 and 42C14 has now been resolved.

Here is detail for this incident :
Start time : 25/03/2025 12:43 UTC
End time : 25/03/2025 14:40 UTC
Root Cause : This incident was caused by an electrical equipment issue.

We thank you for your understanding and patience throughout this incident.
Mar 25, 15:32 UTC
Identified - We have determined the origin of the incident affecting our Dedicated Servers offer on the specific racks.

Here are some supplementary details :
Start time : 25/03/2025 12:43 UTC
Impacted Service(s) : Some servers in rack 42B03 are still temporarily unavailable.
No more impact for servers in racks 42B02, 42C12, 42C13 and 42C14.
Customers Impact : Customers are temporarily unable to access and use some of their servers in rack 42B03.
Servers in racks 42B02, 42C12, 42C13 and 42C14 are accessible by customers.
Root Cause : This incident is caused by an electrical equipment issue.
Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.

We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
Mar 25, 13:53 UTC
Investigating - We are currently experiencing an event affecting our Dedicated Servers offer on racks 42B03, 42B02, 42C12, 42C13 and 42C14.
Start time : 25/03/2025 12:43 UTC

Our teams are fully committed to investigating this issue and working towards a resolution as soon as possible. As investigations are ongoing, we will share any new findings or updates with you as soon as possible.

We apologize for any inconvenience caused and appreciate your understanding.
Mar 25, 13:23 UTC
[LIM1][Dedicated Servers] - Rack L112B04
Resolved - We would like to inform you that we had an incident on rack L112B04 in LIM1 and it has been resolved.

Here is detail for this incident :
Start time : 24/03/2025 08:33 UTC
End time : 24/03/2025 08:39 UTC
Impacted Services : Private network was temporarily unavailable for some servers in rack L112B04.
Customers Impact : Customers were temporarily unable to access and use their servers in rack L112B04 though private network.
Root Cause : This incident was caused by a network equipment issue.

We thank you for your understanding and patience throughout this incident.
Mar 25, 09:53 UTC
[LIM][Storage and Backups] - NAS HA maintenance notification
Completed - The scheduled maintenance has been completed.
All services are operational. There has been no impact since 25/03/2025 07:45 UTC.
Mar 25, 07:57 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 25, 05:30 UTC
Scheduled - Start time : 25/03/2025 05:30 UTC
End time : 25/03/2025 07:30 UTC
Service impact : Impacted services might experience some input/output freezes for storage equipment during the maintenance.
Service improvement : As part of our continuous improvement policy, we will perform an update on the storage servers hosting your data.
This version will improve certain security mechanisms, as well as some performance enhancements.
During the maintenance period, your data will remain available.
Mar 13, 16:58 UTC
[GRA1][Dedicated Servers] - Rack G105A07 incident notification
Resolved - We would like to inform you that the incident on rack G105A07 has now been resolved.

Here is detail for this incident :
Start time : 25/03/2025 03:20 UTC
End time : 25/03/2025 04:03 UTC
Root Cause : This incident was caused by an electrical equipment issue.

We thank you for your understanding and patience throughout this incident.
Mar 25, 04:05 UTC
Identified - We have new information regarding the incident that affected your service(s).

Please find below an update on the situation:
Update : The incident has been identified and our teams are mobilised to restore service as quickly as possible.

We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
Mar 25, 03:53 UTC
Investigating - We are currently experiencing an incident affecting our Dedicated Servers offering, which is causing temporary Availability issues in the rack G105A07.

Here are some supplementary details :
Start time : 25/03/2025 03:20 UTC
Impacted Service(s) : Some servers in the rack G105A07 are temporarily unavailable.
Customers Impact : Customers are temporarily unable to access and use their servers located in the specified rack.
Ongoing Actions : Our teams are investigating to determine the origin of the incident to fix it. 

We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
Mar 25, 03:40 UTC
[LIM3][Dedicated Servers] - Rack LIM0308B06A incident notification
Resolved - We would like to inform you that the incident on LIM0308B06A has now been resolved.

Here is detail for this incident :
Start time : 24/03/2025 23:18 UTC
End time : 25/03/2025 02:30 UTC
Root Cause : This incident was caused by a network equipment issue.

We thank you for your understanding and patience throughout this incident.
Mar 25, 02:34 UTC
Identified - We have new information regarding the incident that affected your service(s).

Please find below an update on the situation:
Update : The incident has been identified and our teams are mobilised to restore service as quickly as possible.

We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
Mar 24, 23:37 UTC
Investigating - We are currently experiencing an incident affecting our Dedicated Servers offering, which is causing temporary Availability issues in the rack LIM0308B06A .

Here is detail for this incident :
Start time : 24/03/2025 23:18 UTC
Impacted Service(s) : vRack network are temporarily unavailable.
Customers Impact : Customers are temporarily unable to access their vRack Network in rack LIM0308B06A.
Ongoing Actions : Our teams are investigating to determine the origin of the incident to fix it. 

We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
Mar 24, 23:31 UTC
Mar 24, 2025
[RBX4][Dedicated Servers] - Racks 52C16/52C17/52C18/52C19/52C20
Resolved - We would like to inform you that the incident on racks 52C16,52C17, 52C18, 52C19 and 52C20 in RBX4 has now been resolved.

Here is detail for this incident :
Start time : 24/03/2025 19:18 UTC
End time : 24/03/2025 19:20 UTC
Impacted Service(s) : Public network was temporarily unavailable for some servers in racks 52C16,52C17, 52C18, 52C19 and 52C20.
Customers Impact : Customers were temporarily unable to access and use their servers in racks 52C16,52C17, 52C18, 52C19 and 52C20 though public network.
Root Cause : This incident was caused by a network equipment issue.

We thank you for your understanding and patience throughout this incident.
Mar 24, 21:17 UTC
[WAW][Virtual Private Servers] - Workflow Management service maintenance notification
Completed - The maintenance wont be completed in scheduled time.
It has been postponed and will be rescheduled.
A new post will be created when the new schedule has been validated.
Mar 24, 15:28 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 24, 14:30 UTC
Scheduled - We want to inform you about an upcoming maintenance window for our Workflow Management service, Mistral.

Here are the details of the maintenance:
Start time : 24/03/2025 14:30 UTC
End time : 24/03/2025 15:30 UTC
Service impact : During this maintenance window for the Workflow Management service (Mistral), you may encounter the following impacts:
- Workflows in progress at the start of the maintenance will be stopped and will be restarted automatically after the maintenance is completed. We understand that this may cause a temporary disruption in your workflow processing, and we apologize for any inconvenience this may cause.
- Cron triggers (scheduled workflow executions) during the maintenance period will not be triggered. If you have any workflows scheduled to run during the maintenance window, we recommend rescheduling them to run outside of this timeframe to avoid any disruption.
Service improvement : As part of our continuous improvement policy, we will be performing a maintenance on the Mistral service infrastructure. This maintenance is necessary to ensure the continued reliability and performance of our platform.

If you have any questions or concerns, please don't hesitate to reach out to our support team.

We appreciate your understanding and cooperation as we work to improve our platform and provide you with the best possible service.
Mar 18, 14:45 UTC
[SGP1][Dedicated Servers] - Rack 040621B incident notification
Resolved - We would like to inform you that the incident on rack 040621B located in SGP1 datacenter has now been resolved.

Here is detail for this incident :
Start time : 24/03/2025 14:01 UTC
End time : 24/03/2025 14:25 UTC
Impacted Service(s) : Servers in rack 040621B were temporarily unavailable.
Customers Impact : Customers were temporarily unable to access and use their servers in rack 040621B.
Root Cause : This incident was caused by a network equipment issue.

We thank you for your understanding and patience throughout this incident.
Mar 24, 14:40 UTC
Investigating - We are currently experiencing an event affecting our Dedicated Servers offer located in rack 040621B of SGP1 datacenter.
Start time : 24/03/2025 14:01 UTC

Our teams are fully committed to investigating this issue and working towards a resolution as soon as possible. As investigations are ongoing, we will share any new findings or updates with you as soon as possible.

We apologize for any inconvenience caused and appreciate your understanding.
Mar 24, 14:20 UTC
[WAW1][Dedicated Servers] - Rack W01A21 incident notification
Resolved - We would like to inform you that the incident on the rack W01A21 has now been resolved.

Here is detail for this incident :
Start time : 24/03/2025 09:05 UTC
End time : 24/03/2025 11:42 UTC
Root Cause : This incident has been caused by the operations carried out during this maintenance https://network.status-ovhcloud.com/incidents/b867b94grgl0..

We thank you for your understanding and patience throughout this incident.
Mar 24, 12:22 UTC
Identified - We have determined the origin of the incident affecting our Dedicated Servers offer on the rack W01A21 in WAW1.

Here are some supplementary details :
Start time : 24/03/2025 09:05 UTC
Impacted Services : All servers in the rack W01A21 are currently unavailable.
Customers Impact : Customers are currently unable to access and use their servers located in the specified rack.
Root Cause : This incident is caused by ongoing operations on this maintenance https://network.status-ovhcloud.com/incidents/b867b94grgl0.
Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.

We will keep you updated on the progress and resolution.
We apologise for any inconvenience caused and appreciate your understanding.
Mar 24, 09:53 UTC
Investigating - Event notification

We are currently experiencing an event affecting our Dedicated Servers offer on rack W01A21 in WAW1.
Start time : 24/03/2025 09:05 UTC

Our teams are fully committed to investigating this issue and working towards a resolution as soon as possible. As investigations are ongoing, we will share any new findings or updates with you as soon as possible.

We apologise for any inconvenience caused and appreciate your understanding.
Mar 24, 09:29 UTC
Mar 23, 2025
[RBX6][Dedicated Servers] - Rack 46C06
Completed - The current maintenance has been postponed and will be rescheduled.
A new post will be created when the new schedule has been validated.
Mar 23, 06:17 UTC
Scheduled - As part of our continuous improvement plan, maintenance is scheduled on our Dedicated Servers offer.

This may temporarily affect availability.

Start time : 23/03/2025 23:00 UTC
End time : 24/03/2025 01:00 UTC
Service impact : Each server in rack 46C06 will be temporarily unavailable for 15 minutes during the operation.
Service improvement : As part of our continuous improvement policy, we will be migrating servers from rack 46C06 to rack 46C04.

Thank you for your understanding.
Mar 4, 19:13 UTC
Mar 22, 2025
[LIM3][Dedicated Servers] - Rack LIM0303B03B
Resolved - We would like to inform you that the incident on the rack LIM0303B03B has now been resolved.

Here is detail for this incident :
Start time : 22/03/2025 03:22 UTC
End time : 22/03/2025 03:54 UTC
Root Cause : This incident was caused by an electrical equipment issue.

We thank you for your understanding and patience throughout this incident.
Mar 22, 04:03 UTC
Investigating - We are currently experiencing an incident affecting our Dedicated Servers offering, which is causing temporary Availability issues in the rack LIM0303B03B.

Here is detail for this incident :
Start time : 22/03/2025 03:22 UTC
Impacted Service(s) : All servers in the rack LIM0303B03B are temporarily unavailable.
Customers Impact : Customers are temporarily unable to access and use their servers located in the specified rack.
Ongoing Actions : Our teams are investigating to determine the origin of the incident to fix it. 

We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
Mar 22, 03:38 UTC
Mar 21, 2025
[GRA1][Dedicated Servers] - Rack G125B09
Resolved - We would like to inform you that the incident on the rack G125B09 has now been resolved.

Here is detail for this incident :
Start time : 21/03/2025 21:11 UTC
End time : 21/03/2025 21:38 UTC
Root Cause : This incident was caused by a network equipment issue.

We thank you for your understanding and patience throughout this incident.
Mar 21, 21:49 UTC
Identified - We have determined the origin of the incident affecting our Dedicated Servers offer on the specific rack.

Here are some supplementary details :
Start time : 21/03/2025 21:11 UTC
Impacted Service(s) : All servers in the rack G125B09 are temporarily unavailable.
Customers Impact : Customers are temporarily unable to access and use their servers located in the specified rack.
Root Cause : This incident is caused by a network equipment issue.
Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.

We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
Mar 21, 21:23 UTC
[LIM1][Dedicated Servers] - Rack L102A02 incident notification
Resolved - We would like to inform you that the incident on rack L102A02 has now been resolved.
All the services are now operational.

Here is detail for this incident :

Start time : 21/03/2025 13:00 UTC
End time : 21/03/2025 17:22 UTC

We thank you for your understanding and patience throughout this incident
Mar 21, 17:37 UTC
Update - The incident is still ongoing. We would like to assure you that we are doing our utmost to resolve this situation as quickly as possible.

As soon as the situation evolves or the incident is resolved, we will keep you informed.

Thank you for your understanding
Mar 21, 17:20 UTC
Identified - We have determined the origin of the incident affecting our Dedicated Server offer on the specific rack L102A02.

Here are some supplementary details :
Start time : 21/03/2025 13:00 UTC
Impacted Service(s) : Some servers in the rack L102A02 are temporarily unreachable.
Customers Impact : Customers are temporarily unable to access their servers in rack L102A02.
Root Cause : This incident is caused by an electrical equipment issue.
Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.
Mar 21, 15:23 UTC
Update - We have determined the origin of the incident affecting our Dedicated Server offer on the specific rack L102A02.

Here are some supplementary details :
Start time : 21/03/2025 13:00 UTC
Impacted Service(s) : Some servers in the rack L102A02 are temporarily unreachable.
Customers Impact : Customers are temporarily unable to access their servers in rack L102A02.
Root Cause : This incident is caused by an electrical equipment issue.
Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.
Mar 21, 15:22 UTC
Investigating - We are currently experiencing an event affecting our Dedicated Server offer in the rack L102A02.

Start time : 21/03/2025 13:00 UTC

Our teams are fully committed to investigating this issue and working towards a resolution as soon as possible. As investigations are ongoing, we will share any new findings or updates with you as soon as possible.

We apologize for any inconvenience caused and appreciate your understanding.
Mar 21, 15:16 UTC
[RBX3][Bare Metal Cloud] - Rack 45F17 incident notification
Resolved - We would like to inform you that the incident on rack 45F17 has now been resolved.

Here is detail for this incident :

Start time : 21/03/2025 14:40 UTC
End time : 21/03/2025 14:58 UTC
Root Cause : This incident was caused by an hardware issue.

We thank you for your understanding and patience throughout this incident
Mar 21, 17:08 UTC
Identified - We have new information regarding the incident that affected your service(s).

Please find below an update on the situation:
Update : A fix is being implemented.
Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.

We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
Mar 21, 17:03 UTC
Investigating - We have determined the origin of the incident affecting our Bare Metal Cloud offer in the rack 45F17.

Here are some supplementary details :
Start time : 21/03/2025 14:34 UTC
Impacted Service(s) : All servers in rack 45F17 are temporarily unavailable.
Customers Impact : Customers are temporarily unable to access and use some servers located in the specified rack.
Root Cause : This incident is caused by a network equipment issue.
Ongoing Actions : The incident has been identified and our teams are mobilized to restore service as quickly as possible.

We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
Mar 21, 15:00 UTC
[RBX4][Dedicated Servers] - Rack 52C19 incident notification.
Resolved - We would like to inform you that the incident on rack 52C19 has now been resolved.

Here is detail for this incident :

Start time : 21/03/2025 14:40 UTC
End time : 21/03/2025 14:42 UTC
Impacted Service(s) : Public Network in the rack 52C19 was temporarily unreachable.
Customers Impact : Customers are temporarily unable to access their Public Network in rack 52C19.
Root Cause : This incident was caused by an hardware issue.

We thank you for your understanding and patience throughout this incident
Mar 21, 15:48 UTC
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