Bare Metal Cloud Status

OVHcloud Bare Metal Cloud Status

Current status

Legend

Operational
Degraded performance
Partial Outage
Major Outage
Under maintenance

[RBX8][Dedicated Servers] - Rack R809R17 incident notification

Update - We have new information regarding the incident that affected your service(s).

Please find below an update on the situation:
Update : A significant number of servers are operational again.
Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.

We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
Jul 09, 2025 - 07:16 UTC

Identified - We are currently experiencing an incident affecting our Dedicated Servers offering, which is causing temporary availability issues in the rack R809R17.

Here is detail for this incident :
Start time : 09/07/2025 06:43 UTC
Impacted Service(s) : All servers in the rack R809R17 are temporarily unavailable.
Customers Impact : Customers are temporarily unable to access their servers located on the specified racks.
Root Cause : This incident is caused by a cooling system issue.
Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.

We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
Jul 09, 2025 - 07:09 UTC

[Global][Virtual Private Servers] - Images EoL notification

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 04, 2025 - 09:00 UTC

Scheduled - As part of our continuous improvement plan, maintenance is scheduled on our Virtual Private Servers offer.

Start time : 04/07/2025 09:00 UTC
End time : 04/08/2025 21:00 UTC
Service impact : Below-mentioned images will no longer be available to purchase or use.

Several images currently offered as part of our VPS offering have reached, or are approaching, End of Life (EoL). As of August 4th, 2025, these images will be officially removed from our VPS catalog in accordance with our End of Life policy. You can read more about our distribution End of Life policy here : https://help.ovhcloud.com/csm/en-gb-public-cloud-compute-vps-image-life-cycle?id=kb_article_view&sysparm_article=KB0050801

Below is the complete list of images, as well our recommendations and alternatives for VPS environments.

EoL Distribution	EoL / EoS date	Alternative Distribution	Recommended action
Centos 7	30/06/2024	AlmaLinux/ Rocky Linux	Backup and upgrade distribution
Fedora 37	05/12/2023	Fedora 42	Backup and upgrade distribution
Fedora 38	21/05/2024	Fedora 42	Backup and upgrade distribution

If you use automation to deploy your infrastructure with any of these images, we strongly recommend that you either switch to another distribution or upload your own image to use instead. You can refer to the following guides to :
Upgrade operating system: https://help.ovhcloud.com/csm/en-gb-public-cloud-compute-upgrade-operating-system?id=kb_article_view&sysparm_article=KB0051306
Upload your image: https://help.ovhcloud.com/csm/en-gb-public-cloud-compute-upload-own-image?id=kb_article_view&sysparm_article=KB0051319

Service improvement : As part of our End of Life policy, the above-mentioned images will no longer be available for purchase or reinstallation in our VPS offering.

For any question, please reach out to our support team.
Thank you for your understanding.
Jul 4, 2025 09:00 - Aug 4, 2025 21:00 UTC

About This Site

Welcome to the Bare Metal Cloud status page for real-time information on system performance and availability.

Dedicated Servers || Additional services Operational

BHS Operational

ERI Operational

GRA Operational

LIM Operational

YNM Operational

RBX Operational

SBG Operational

SGP Operational

SYD Operational

WAW Operational

YYZ Operational

Dedicated Servers || Delivery Operational

Zone Europe Operational

Zone APAC Operational

Zone Canada Operational

Dedicated Servers || Global Infrastructure Partial Outage

BHS Operational

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GRA Operational

LIM Operational

RBX Partial Outage

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YNM Operational

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Dedicated Servers || Operating System Operational

Zone Europe Operational

Zone APAC Operational

Zone Canada Operational

Dedicated Servers || Network Operational

BHS Operational

CCH Operational

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GRA Operational

IEB Operational

LIM Operational

MR9 Operational

RBX Operational

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YYZ Operational

US-EAST-VA Operational

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DNS || DNS Secondary Operational

ns-kimsufi Operational

sdns1 Operational

sdns2 Operational

sdns1-ca Operational

sdns2-ca Operational

Identity, Security & Operations || Key Management Service Operational

BHS Operational

RBX Operational

SBG Operational

YYZ Operational

Licensing || All Services Operational

Zone Europe Operational

Zone APAC Operational

Zone Canada Operational

Managed Services || Cloud Databases GRA Operational

sql007 Operational

Managed Services || Enterprise Cloud Databases Operational

RBX Operational

GRA Operational

BHS Operational

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GRA Operational

BHS Operational

RBX Operational

SBG Operational

YYZ Operational

SYD Operational

Managed Services || Logs Data Platform Operational

GRA Operational

BHS Operational

Managed Services || Managed Baremetal Operational

Compute Operational

Network Operational

Storage Operational

Management Operational

Delivery Operational

Storage and Backups || Backup Storage Operational

RBX Operational

BHS Operational

Storage and Backups || Block Storage Operational

BHS Operational

SBG6 Operational

UK1 Operational

DE1 Operational

GRA Operational

Storage and Backups || Cloud Disk Array Operational

GRA Operational

SBG Operational

BHS Operational

Storage and Backups || Enterprise File Storage Operational

BHS Operational

GRA Operational

LIM Operational

RBX Operational

SBG Operational

Storage and Backups || NAS HA Operational

RBX Operational

SBG Operational

BHS Operational

LIM Operational

Virtual Private Servers || Additional services Operational

ERI Operational

GRA Operational

SBG Operational

LIM Operational

WAW Operational

BHS Operational

SGP Operational

SYD Operational

UK2 Operational

US-EAST-VA Operational

US-WEST-OR Operational

YNM Operational

Virtual Private Servers || Delivery Operational

ERI Operational

GRA Operational

SBG Operational

LIM Operational

WAW Operational

BHS Operational

SGP Operational

SYD Operational

UK2 Operational

US-EAST-VA Operational

US-WEST-OR Operational

YNM Operational

Virtual Private Servers || Global Infrastructure Operational

ERI Operational

GRA Operational

SBG Operational

LIM Operational

WAW Operational

BHS Operational

SGP Operational

SYD Operational

UK2 Operational

US-EAST-VA Operational

US-WEST-OR Operational

YNM Operational

Virtual Private Servers || Network Operational

ERI Operational

GRA Operational

SBG Operational

LIM Operational

WAW Operational

BHS Operational

SGP Operational

SYD Operational

UK2 Operational

US-EAST-VA Operational

US-WEST-OR Operational

YNM Operational

Virtual Private Servers || Operating System Operational

ERI Operational

GRA Operational

SBG Operational

LIM Operational

WAW Operational

BHS Operational

SGP Operational

SYD Operational

UK2 Operational

US-EAST-VA Operational

US-WEST-OR Operational

YNM Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Scheduled Maintenance

[SBG/RBX][Storage and Backups] - NAS HA maintenance notification Jul `9`, `2025` `11:30`-`16:00` UTC

As part of our continuous improvement plan, maintenance is scheduled on our Bare Metal Cloud offer.

Start time : 09/07/2025 11:30 UTC
End time : 09/07/2025 16:00 UTC
Service impact : Impacted services might experience some input/output freezes for storage equipment during the maintenance.
Service improvement : As part of our continuous improvement policy, we will perform an update on the storage servers hosting your data.
This version will improve certain security mechanisms, as well as some performance enhancements.
During the maintenance period, your data will remain available.

Thank you for your understanding.
Posted on Jun 28, 2025 - 00:54 UTC

[SYD1][Virtual Private Servers] - Workflow Management service maintenance notification Jul `9`, `2025` `14:00`-`15:00` UTC

As part of our continuous improvement plan, maintenance is scheduled on our Workflow Management service, Mistral.

Here are the details of the maintenance:
Start time : 09/07/2025 14:00 UTC
End time : 09/07/2025 15:00 UTC
Service impact : During this maintenance window for the Workflow Management service (Mistral), you may encounter the following impacts :

Workflows in progress at the start of the maintenance will be stopped and will be restarted automatically after the maintenance is completed. We understand that this may cause a temporary disruption in your workflow processing, and we apologize for any inconvenience this may cause.
Cron triggers (scheduled workflow executions) during the maintenance period will not be triggered. If you have any workflows scheduled to run during the maintenance window, we recommend rescheduling them to run outside of this timeframe to avoid any disruption.

Service improvement : As part of our continuous improvement policy, we will be performing a maintenance on the Mistral service infrastructure. This maintenance is necessary to ensure the continued reliability and performance of our platform.

If you have any questions or concerns, please don't hesitate to reach out to our support team.
Posted on Jul 03, 2025 - 14:14 UTC

[SBG/RBX][Storage and Backups] - NAS HA maintenance notification Jul `10`, `2025` `04:30`-`10:00` UTC

As part of our continuous improvement plan, maintenance is scheduled on our Bare Metal Cloud offer.

Start time : 10/07/2025 04:30 UTC
End time : 10/07/2025 10:00 UTC
Service impact : Impacted services might experience some input/output freezes for storage equipment during the maintenance.
Service improvement : As part of our continuous improvement policy, we will perform an update on the storage servers hosting your data.
This version will improve certain security mechanisms, as well as some performance enhancements.
During the maintenance period, your data will remain available.

Thank you for your understanding.
Posted on Jun 28, 2025 - 01:03 UTC

[RBX/SBG][Storage and Backups] - NAS HA maintenance notification Jul `10`, `2025` `11:30`-`16:00` UTC

As part of our continuous improvement plan, maintenance is scheduled on our Bare Metal Cloud offer.

Start time : 10/07/2025 11:30 UTC
End time : 10/07/2025 16:00 UTC
Service impact : Impacted services might experience some input/output freezes for storage equipment during the maintenance.
Service improvement : As part of our continuous improvement policy, we will perform an update on the storage servers hosting your data.
This version will improve certain security mechanisms, as well as some performance enhancements.
During the maintenance period, your data will remain available.

Thank you for your understanding.
Posted on Jun 30, 2025 - 17:34 UTC

[BHS2/BHS6][Storage] - Storage and Backups maintenance notification Jul `14`, `2025` `07:00` - Jul `15`, `2025` `16:00` UTC

As part of our continuous improvement plan, maintenance is scheduled on our Storage and Backups offer.

Start time : 14/07/2025 07:00 UTC
End time : 15/07/2025 16:00 UTC
Service impact : Lowered performance during maintenance.
Service improvement : As part of our continuous improvement policy, we will upgrade major version of block storage software to next stable release.

Thank you for your understanding.
Posted on Jun 23, 2025 - 09:00 UTC

[BHS1][Dedicated Servers] - Rack T02B24 Jul `15`, `2025` `03:00`-`04:30` UTC

As part of our continuous improvement plan, we will be carrying out a maintenance on our electrical infrastructure.

Start time : 15/07/2025 03:00 UTC
End time : 15/07/2025 04:30 UTC
Service impact : Each server in the rack T02B24 is temporarily unavailable for a few minutes
Service improvement : As part of our continuous improvement policy, we will be doing a maintenance on our electrical infrastructure.

Thank you for your understanding.
Posted on Jul 02, 2025 - 14:16 UTC

[RBX/LIM][Storage and Backups] - NAS HA maintenance notification Jul `15`, `2025` `04:30`-`10:00` UTC

As part of our continuous improvement plan, maintenance is scheduled on our Bare Metal Cloud offer.

Start time : 15/07/2025 04:30 UTC
End time : 15/07/2025 10:00 UTC
Service impact : Impacted services might experience some input/output freezes for storage equipment during the maintenance.
Service improvement : As part of our continuous improvement policy, we will perform an update on the storage servers hosting your data.
This version will improve certain security mechanisms, as well as some performance enhancements.
During the maintenance period, your data will remain available.

Thank you for your understanding.
Posted on Jun 30, 2025 - 17:43 UTC

[GRA1][Dedicated Servers] - Rack G111A21 Jul `16`, `2025` `04:00`-`05:00` UTC

As part of our continuous improvement plan, we will be carrying out a maintenance on our electrical infrastructure.

Start time : 16/07/2025 04:00 UTC
End time : 16/07/2025 05:00 UTC
Service impact : All servers in the rack G111A21 are temporarily unavailable during the maintenance.
Service improvement : As part of our continuous improvement policy, we will be doing a maintenance on our electrical infrastructure.

Thank you for your understanding.
Posted on Jul 02, 2025 - 14:20 UTC

[RBX/SBG][Storage and Backups] - NAS HA maintenance notification Jul `16`, `2025` `04:30`-`10:00` UTC

As part of our continuous improvement plan, maintenance is scheduled on our Bare Metal Cloud offer.

Start time : 16/07/2025 04:30 UTC
End time : 16/07/2025 10:00 UTC
Service impact : Impacted services might experience some input/output freezes for storage equipment during the maintenance.
Service improvement : As part of our continuous improvement policy, we will perform an update on the storage servers hosting your data.
This version will improve certain security mechanisms, as well as some performance enhancements.
During the maintenance period, your data will remain available.

Thank you for your understanding.
Posted on Jun 30, 2025 - 17:49 UTC

[RBX8][Network] - Rack R822R11 maintenance notification Jul `17`, `2025` `02:00`-`03:00` UTC

As part of our continuous improvement plan, maintenance is scheduled on our network infrastructure.

Start time : 17/07/2025 02:00 UTC
End time : 17/07/2025 03:00 UTC
Service impact : Public network will be temporarily unavailable for servers during the maintenance.
Service improvement : As part of our continuous improvement policy of our network infrastructure, we will have to carry out interventions on a network equipment in rack R822R11.

Thank you for your understanding.
Posted on Jul 01, 2025 - 20:38 UTC

[BHS5][Dedicated Servers] - Rack T05A31 Jul `21`, `2025` `03:00`-`03:30` UTC

As part of our continuous improvement plan, maintenance is scheduled on our Bare Metal offer.

Start time : 21/07/2025 03:00 UTC
End time : 21/07/2025 03:30 UTC
Service impact : Public and vRack networks will be temporarily unavailable during the maintenance for servers in rack T05A31.
Service improvement : Following our continuous improvement policy of our network infrastructure, we will be doing a maintenance on a network equipment.

Thank you for your understanding.
Posted on Jun 17, 2025 - 23:02 UTC

[BHS6][Network] - Rack T06C09 maintenance notification Jul `21`, `2025` `10:00`-`12:00` UTC

As part of our continuous improvement plan, maintenance is scheduled on our network infrastructure.

Start time : 21/07/2025 10:00 UTC
End time : 21/07/2025 12:00 UTC
Service impact : Public network and vRack network will be temporarily unavailable for servers during the maintenance.
Service improvement : As part of our continuous improvement policy of our network infrastructure, we will have to carry out interventions on multiple network equipment in rack T06C09.

Thank you for your understanding.
Posted on Jul 01, 2025 - 20:41 UTC

[GRA3][Network] - Rack GRA0317B05A maintenance notification Jul `22`, `2025` `02:00`-`03:00` UTC

As part of our continuous improvement plan, maintenance is scheduled on our network infrastructure.

Start time : 22/07/2025 02:00 UTC
End time : 22/07/2025 03:00 UTC
Service impact : Public network will be temporarily unavailable for servers during the maintenance
Service improvement : As part of our continuous improvement policy of our network infrastructure, we will have to carry out interventions on a network equipment in rack GRA0317B05A.

Thank you for your understanding.
Posted on Jul 01, 2025 - 20:35 UTC

[GRA1][Dedicated Servers] - Rack G135B18 Jul `23`, `2025` `00:00`-`02:00` UTC

As part of our continuous improvement plan, maintenance is scheduled on our public and private networks (Vrack) in the rack G135B18.

Start time : 23/07/2025 00:00 UTC
End time : 23/07/2025 02:00 UTC
Service impact : Public and private networks (Vrack) will be temporarily unavailable for servers located in the specified rack during the maintenance.
Service improvement : As part of our continuous improvement policy, we will be doing a maintenance on a network equipment.

Thank you for your understanding.
Posted on Jun 03, 2025 - 16:17 UTC

[RBX8][Infrastructure] - ROW R806 Jul `23`, `2025` `06:00` - Jul `28`, `2025` `08:00` UTC

As part of our continuous improvement plan, we will be carrying out a maintenance on our electrical infrastructure.

Start time : 23/07/2025 06:00 UTC
End time : 28/07/2025 08:00 UTC
Service impact : IPMI can be unreachable for 5 min.
Service improvement : As part of our continuous improvement policy, we will be doing a maintenance on our electrical infrastructure.

Thank you for your understanding.

Here is the detailled planning

This table allows you to monitor the progress of operations for all racks in room R806.
The details of the operations are indicated as follows:

Posted on Jul 08, 2025 - 15:28 UTC

[RBX8][Infrastructure] - Rack R806L17/R806L18/R806L19 Jul `23`, `2025` `06:00`-`08:00` UTC

As part of our continuous improvement plan, we will be carrying out a maintenance on our electrical infrastructure.

Start time : 23/07/2025 06:00 UTC
End time : 23/07/2025 08:00 UTC
Service impact : IPMI can be unreachable for 5 min.
Service improvement : As part of our continuous improvement policy, we will be doing a maintenance on our electrical infrastructure.

Thank you for your understanding.

Global planning link
Posted on Jul 08, 2025 - 15:45 UTC

[RBX8][Infrastructure] - ROW R806L20 Jul `23`, `2025` `08:00`-`09:00` UTC

As part of our continuous improvement plan, we will be carrying out a maintenance on our electrical infrastructure.

Start time : 23/07/2025 08:00 UTC
End time : 23/07/2025 10:00 UTC
Service impact : IPMI can be unreachable for 5 min.
Service improvement : As part of our continuous improvement policy, we will be doing a maintenance on our electrical infrastructure.

Thank you for your understanding.

Global planning link
Posted on Jul 08, 2025 - 16:51 UTC

[RBX8][Dedicated Servers] - Rack RBX0840C04A Jul `24`, `2025` `02:00`-`03:00` UTC

Update - Please note the new start time of this maintenance.
Start time : 24/07/2025 02:00 UTC
End time : 24/07/2025 03:00 UTC
Jul 04, 2025 - 19:17 UTC

Scheduled - As part of our continuous improvement plan, we will be carrying out a maintenance on our network infrastructure.

Start time : 22/07/2025 02:00 UTC
End time : 22/07/2025 03:00 UTC
Service impact : No impact, only loss of redundancy if LACP is enable.
Service improvement : As part of our continuous improvement policy, we will be doing a maintenance on our network infrastructure.

Thank you for your understanding.
Jul 02, 2025 - 15:15 UTC

[RBX8][Infrastructure] - ROW R806L23/R806L24/R806L25 Jul `24`, `2025` `06:00`-`08:00` UTC

As part of our continuous improvement plan, we will be carrying out a maintenance on our electrical infrastructure.

Start time : 24/07/2025 06:00 UTC
End time : 24/07/2025 08:00 UTC
Service impact : IPMI can be unreachable for 5 min.
Service improvement : As part of our continuous improvement policy, we will be doing a maintenance on our electrical infrastructure.

Thank you for your understanding.

Global planning link
Posted on Jul 08, 2025 - 17:06 UTC

[RBX8][Infrastructure] - ROW R806L26/R806L27/R806R13 Jul `24`, `2025` `08:00`-`10:00` UTC

As part of our continuous improvement plan, we will be carrying out a maintenance on our electrical infrastructure.

Start time : 24/07/2025 08:00 UTC
End time : 24/07/2025 10:00 UTC
Service impact : IPMI can be unreachable for 5 min.
Service improvement : As part of our continuous improvement policy, we will be doing a maintenance on our electrical infrastructure.

Thank you for your understanding.

Global planning link
Posted on Jul 08, 2025 - 17:13 UTC

[RBX8][Infrastructure] - ROW R806R14/R806R15/R806R16 Jul `25`, `2025` `06:00`-`08:00` UTC

As part of our continuous improvement plan, we will be carrying out a maintenance on our electrical infrastructure.

Start time : 25/07/2025 06:00 UTC
End time : 25/07/2025 08:00 UTC
Service impact : IPMI can be unreachable for 5 min.
Service improvement : As part of our continuous improvement policy, we will be doing a maintenance on our electrical infrastructure.

Thank you for your understanding.

Global planning link
Posted on Jul 08, 2025 - 17:21 UTC

[RBX8][Infrastructure] - ROW R806L22/R806L23/R806L24 Jul `25`, `2025` `08:00`-`10:00` UTC

As part of our continuous improvement plan, we will be carrying out a maintenance on our electrical infrastructure.

Start time : 25/07/2025 08:00 UTC
End time : 25/07/2025 10:00 UTC
Service impact : IPMI can be unreachable for 5 min.
Service improvement : As part of our continuous improvement policy, we will be doing a maintenance on our electrical infrastructure.

Thank you for your understanding.

Global planning link
Posted on Jul 08, 2025 - 17:32 UTC

[RBX][Dedicated Servers] - Room W31 Maintenance notification Jul `28`, `2025` `18:00` - Aug `1`, `2025` `02:00` UTC

As part of our continuous improvement plan, a maintenance is scheduled on our Dedicated Servers offering in room W31.

Start time : 28/07/2025 18:00 UTC
End time : 01/08/2025 02:00 UTC
Service impact : Public network will be unreachable on room W31 during the maintenance
Service improvement : As part of our continuous improvement policy, our teams will be doing a maintenance on multiple network equipment to improve general performance.

Thank you for your understanding.
Posted on Jul 08, 2025 - 22:17 UTC

[SGP1][Dedicated Servers] - Rack 050920 Aug `5`, `2025` `01:00`-`03:00` UTC

As part of our continuous improvement plan, maintenance is scheduled in the rack 050920.

Start time : 05/08/2025 01:00 UTC
End time : 05/08/2025 03:00 UTC
Service impact : Public netwok will be temporarily unavailable during 2 hours for servers located in the specified rack.
Service improvement : As part of our continuous improvement policy, we will be doing a maintenance on a network equipment.

Thank you for your understanding.
Posted on Jul 09, 2025 - 00:08 UTC

Past Incidents

Jul 9, 2025

[RBX/SBG/LIM][Storage and Backups] - NAS HA maintenance notification

Completed - The maintenance won’t be completed in scheduled time.
It has been postponed and will be rescheduled.
A new post will be created when the new schedule has been validated.
Jul 9, 04:51 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 9, 04:30 UTC

Scheduled - As part of our continuous improvement plan, maintenance is scheduled on our Bare Metal Cloud offer.

Start time : 09/07/2025 04:30 UTC
End time : 09/07/2025 10:00 UTC
Service impact : Impacted services might experience some input/output freezes for storage equipment during the maintenance.
Service improvement : As part of our continuous improvement policy, we will perform an update on the storage servers hosting your data.
This version will improve certain security mechanisms, as well as some performance enhancements.
During the maintenance period, your data will remain available.

Thank you for your understanding.
Jun 30, 17:11 UTC

[BHS7][Dedicated Servers] - Rack B703B13

Completed - The maintenance is completed, all services are operational.
Jul 9, 02:16 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 9, 02:00 UTC

Scheduled - As part of our continuous improvement plan, maintenance is scheduled on our private network (Vrack) in the rack B703B13.

Start time : 09/07/2025 02:00 UTC
End time : 09/07/2025 02:30 UTC
Service impact : Private network (Vrack) will be temporarily unavailable during 15 mins for servers located in the specified rack.
Service improvement : As part of our continuous improvement policy, we will be doing a maintenance on a network equipment.

Thank you for your understanding.
Jun 3, 15:57 UTC

Jul 8, 2025

[RBX][Storage and Backups] - NAS HA maintenance notification

Completed - The scheduled maintenance has been completed.
All the services are now operational.
Jul 8, 18:38 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 8, 11:30 UTC

Update - Operations have been rescheduled.

The new dates are listed below:
Start time : 08/07/2025 11:30 UTC
End time : 08/07/2025 16:00 UTC
Service impact : Impacted services might experience some input/output freezes for storage equipment during the maintenance.
Service improvement : As part of our continuous improvement policy, we will perform an update on the storage servers hosting your data.
This version will improve certain security mechanisms, as well as some performance enhancements.
During the maintenance period, your data will remain available.

Thank you for your understanding.
Jun 23, 12:35 UTC

Scheduled - As part of our continuous improvement plan, maintenance is scheduled on our Bare Metal Cloud offer.

Start time : 01/07/2025 11:30 UTC
End time : 01/07/2025 16:00 UTC
Service impact : Impacted services might experience some input/output freezes for storage equipment during the maintenance.
Service improvement : As part of our continuous improvement policy, we will perform an update on the storage servers hosting your data.
This version will improve certain security mechanisms, as well as some performance enhancements.
During the maintenance period, your data will remain available.

Thank you for your understanding.
Jun 20, 13:39 UTC

[GRA7][Virtual Private Servers] - Workflow Management service maintenance notification

Completed - The scheduled maintenance has been completed.
All the services have benn operational since 14:26 UTC.
Jul 8, 18:35 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 8, 14:00 UTC

Scheduled - As part of our continuous improvement plan, maintenance is scheduled on our Workflow Management service, Mistral.

Here are the details of the maintenance:
Start time : 08/07/2025 14:00 UTC
End time : 08/07/2025 15:00 UTC
Service impact : During this maintenance window for the Workflow Management service (Mistral), you may encounter the following impacts :

Workflows in progress at the start of the maintenance will be stopped and will be restarted automatically after the maintenance is completed. We understand that this may cause a temporary disruption in your workflow processing, and we apologize for any inconvenience this may cause.
Cron triggers (scheduled workflow executions) during the maintenance period will not be triggered. If you have any workflows scheduled to run during the maintenance window, we recommend rescheduling them to run outside of this timeframe to avoid any disruption.

Service improvement : As part of our continuous improvement policy, we will be performing a maintenance on the Mistral service infrastructure. This maintenance is necessary to ensure the continued reliability and performance of our platform.

If you have any questions or concerns, please don't hesitate to reach out to our support team.
Jul 3, 14:17 UTC

[RBX/SBG/LIM][Storage and Backups] - NAS HA maintenance notification

Completed - The scheduled maintenance has been completed.
Jul 8, 11:46 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 8, 04:30 UTC

Update - Operations have been rescheduled.

The new dates are listed below:
Start time : 08/07/2025 04:30 UTC
End time : 08/07/2025 10:00 UTC
Service impact : Impacted services might experience some input/output freezes for storage equipment during the maintenance.
Service improvement : As part of our continuous improvement policy, we will perform an update on the storage servers hosting your data.
This version will improve certain security mechanisms, as well as some performance enhancements.
During the maintenance period, your data will remain available.

Thank you for your understanding.
Jun 23, 12:31 UTC

Scheduled - As part of our continuous improvement plan, maintenance is scheduled on our Bare Metal Cloud offer.

Start time : 01/07/2025 04:30 UTC
End time : 01/07/2025 10:00 UTC
Service impact : Impacted services might experience some input/output freezes for storage equipment during the maintenance.
Service improvement : As part of our continuous improvement policy, we will perform an update on the storage servers hosting your data.
This version will improve certain security mechanisms, as well as some performance enhancements.
During the maintenance period, your data will remain available.

Thank you for your understanding.
Jun 20, 13:30 UTC

[BHS][Storage and Backups] - NAS HA maintenance notification

Completed - The scheduled maintenance has been completed.
Jul 8, 11:45 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 8, 04:30 UTC

Update - New start time : 08/07/2025 04:30 UTC
New end time : 08/07/2025 10:00 UTC
Service impact : Impacted services might experience some input/output freezes for storage equipment during the maintenance.
Service improvement : As part of our continuous improvement policy, we will perform an update on the storage servers hosting your data.
This version will improve certain security mechanisms, as well as some performance enhancements.
During the maintenance period, your data will remain available.

Thank you for your understanding.
Jun 27, 09:34 UTC

Scheduled - As part of our continuous improvement plan, maintenance is scheduled on our Bare Metal Cloud offer.

Start time : 02/07/2025 04:30 UTC
End time : 02/07/2025 10:00 UTC
Service impact : Impacted services might experience some input/output freezes for storage equipment during the maintenance.
Service improvement : As part of our continuous improvement policy, we will perform an update on the storage servers hosting your data.
This version will improve certain security mechanisms, as well as some performance enhancements.
During the maintenance period, your data will remain available.

Thank you for your understanding.
Jun 20, 13:44 UTC

[RBX3][Dedicated Servers] - Racks 46E26/46E27/46E28 incident notification.

Resolved - We are pleased to inform you that the incident affecting our has been resolved.

Start time : 07/07/2025 07:40 UTC
End time : 07/07/2025 21:35 UTC
Root Cause : This incident was caused by a Network system malfunction.

We apologize for any inconvenience caused and appreciate your understanding.
Jul 8, 04:08 UTC

Update - Most of the servers are now operational again. Our team is working on the remaining ones.
Jul 7, 20:15 UTC

Update - We have new information regarding the incident that affected your service(s).

Please find below an update on the situation:
Update : More servers are operational again.
Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.
Jul 7, 10:32 UTC

Update - The incident is still ongoing. We would like to assure you that we are doing our utmost to resolve this situation as quickly as possible.

As soon as the situation evolves or the incident is resolved, we will keep you informed.

Thank you for your understanding
Jul 7, 09:50 UTC

Update - We have new information regarding the incident that affected your service(s).

Please find below an update on the situation:
Update : Some servers are operational again.
Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.
Jul 7, 08:36 UTC

Identified - We are currently experiencing an incident affecting our Dedicated Servers offering, which is causing temporary availability issues the specific racks 46E26/46E27/46E28 .

Here is detail for this incident :
Start time : 07/07/2025 07:40 UTC
Impacted Service(s) : All the servers in the racks 46E26/46E27/46E28 are temporarily unavailable.
Customers Impact : All the customers are temporarily unable to access their servers located on the specified racks.
Root Cause : This incident is caused by a Network system malfunction.
Ongoing Actions : Our teams are investigating to determine the origin of the incident to fix it.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.
Jul 7, 07:57 UTC

Investigating - We are currently experiencing an event affecting our Dedicated Servers offer in the specific racks 46E26/46E27/46E28 .
Start time : 07/07/2025 07:40 UTC

Our teams are fully committed to investigating this issue and working towards a resolution as soon as possible. As investigations are ongoing, we will share any new findings or updates with you as soon as possible.

We apologize for any inconvenience caused and appreciate your understanding.
Jul 7, 07:55 UTC

Jul 7, 2025

[RBX3][Dedicated Servers] - Rack 41C10

Resolved - We are pleased to inform you that the incident affecting our has been resolved.

Start time : 07/07/2025 22:08 UTC
End time : 07/07/2025 23:30 UTC
Root Cause : This incident was caused by an electrical equipment issue.

We apologize for any inconvenience caused and appreciate your understanding.
Jul 7, 23:37 UTC

Identified - We have determined the origin of the incident affecting our Dedicated Servers offer on the specific Rack 41C10.

Here are some supplementary details :

Start time : 07/07/2025 22:08 UTC
Impacted Service(s) : Some servers are still impacted by the incident, most are available.
Root Cause : This incident is caused by an electrical equipment issue.
Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.
Jul 7, 22:26 UTC

Investigating - We are currently investigating an incident affecting our Dedicated Servers offering, which is causing temporary availability issue in the Rack 41C10.

Here are some supplementary details :

Start time : 07/07/2025 22:08 UTC
Impacted Service(s) : All servers in the rack 41C10 are temporarily unavailable.
Ongoing Actions : Our teams are investigating to determine the origin of the incident to fix it.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.
Jul 7, 22:19 UTC

[GRA1][Dedicated Servers] - Rack G117A21 - G117A20

Resolved - We are pleased to inform you that the incident affecting our Dedicated Servers offering has been resolved.

Start time : 07/07/2025 12:48 UTC
End time : 07/07/2025 17:50 UTC
Root Cause : This incident was caused by a cooling system issue.

We apologize for any inconvenience caused and appreciate your understanding.
Jul 7, 17:52 UTC

Identified - We are currently investigating an incident affecting our Dedicated Servers offering, which is causing temporary availability issue in the Rack G117A21 and G117A20.

Here are some supplementary details :

Start time : 07/07/2025 12:48 UTC
Impacted Service(s) : Servers in the specified rack are no longer able to access the public network.
Root Cause : This incident was caused by a network equipment issue.
Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.
Jul 7, 12:56 UTC

[RBX][Storage and Backups] - NAS HA maintenance notification

Completed - The maintenance is completed, all services are operational.
Jul 7, 12:02 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 7, 11:30 UTC

Update - Operations have been rescheduled.

The new dates are listed below:
Start time : 07/07/2025 11:30 UTC
End time : 07/07/2025 21:00 UTC
Service impact : Impacted services might experience some input/output freezes for storage equipment during the maintenance.
Service improvement : As part of our continuous improvement policy, we will perform an update on the storage servers hosting your data.
This version will improve certain security mechanisms, as well as some performance enhancements.
During the maintenance period, your data will remain available.

Thank you for your understanding.
Jun 23, 12:26 UTC

Scheduled - As part of our continuous improvement plan, maintenance is scheduled on our Bare Metal Cloud offer.

Start time : 30/06/2025 11:30 UTC
End time : 30/06/2025 16:00 UTC
Service impact : Impacted services might experience some input/output freezes for storage equipment during the maintenance.
Service improvement : As part of our continuous improvement policy, we will perform an update on the storage servers hosting your data.
This version will improve certain security mechanisms, as well as some performance enhancements.
During the maintenance period, your data will remain available.

Thank you for your understanding.
Jun 18, 22:21 UTC

[RBX][Storage and Backups] - NAS HA maintenance notification

Completed - The scheduled maintenance has been completed.
All the services are now operational.
Jul 7, 10:36 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 7, 04:30 UTC

Update - Operations have been rescheduled.

The new dates are listed below:
Start time : 07/07/2025 04:30 UTC
End time : 07/07/2025 10:00 UTC
Service impact : Impacted services might experience some input/output freezes for storage equipment during the maintenance.
Service improvement : As part of our continuous improvement policy, we will perform an update on the storage servers hosting your data.
This version will improve certain security mechanisms, as well as some performance enhancements.
During the maintenance period, your data will remain available.

Thank you for your understanding.
Jun 23, 12:22 UTC

Scheduled - As part of our continuous improvement plan, maintenance is scheduled on our Bare Metal Cloud offer.

Start time : 30/06/2025 04:30 UTC
End time : 30/06/2025 10:00 UTC
Service impact : Impacted services might experience some input/output freezes for storage equipment during the maintenance.
Service improvement : As part of our continuous improvement policy, we will perform an update on the storage servers hosting your data.
This version will improve certain security mechanisms, as well as some performance enhancements.
During the maintenance period, your data will remain available.

Thank you for your understanding.
Jun 18, 22:07 UTC

[RBX3][Dedicated Servers] - Rack 46J27

Resolved - We are pleased to inform you that the incident affecting our has been resolved.

Start time : 06/07/2025 23:29 UTC
End time : 07/07/2025 03:11 UTC
Root Cause : This incident was caused by a network equipment issue.

We apologize for any inconvenience caused and appreciate your understanding.
Jul 7, 03:15 UTC

Update - We have determined the origin of the incident affecting our offer on the specific Rack 46J27.

Here are some supplementary details :

Start time : 06/07/2025 23:29 UTC
Impacted Service(s) : Servers in the specified rack are no longer able to access the public network.
Root Cause : This incident is caused by a network equipment issue.
Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.
Jul 7, 00:34 UTC

Investigating - We are currently investigating an incident affecting our Dedicated Servers offering, which is causing temporary availability issue in the Rack 46J27.

Here are some supplementary details :

Start time : 06/07/2025 23:29 UTC
Impacted Service(s) : Servers in the specified rack are no longer able to access the public network.
Ongoing Actions : Our teams are investigating to determine the origin of the incident to fix it.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.
Jul 6, 23:37 UTC

Jul 6, 2025

[RBX3][Dedicated Servers] - Racks 46F03

Resolved - We are pleased to inform you that the incident affecting our Dedicated Servers has been resolved.

Start time : 06/07/2025 13:45 UTC
End time : 06/07/2025 15:03 UTC
Root Cause : This incident was caused by a cooling system issue.

We apologize for any inconvenience caused and appreciate your understanding.
Jul 6, 15:03 UTC

Identified - We are currently experiencing an incident affecting our Dedicated Servers offering, which is causing temporary availability issues in the racks 46F03.

Here is detail for this incident :
Start time : 06/07/2025 13:45 UTC
Impacted Service(s) : Some servers racks 46F03 are temporarily unavailable.
Customers Impact : Some customers are temporarily unable to access their servers located on the specified racks.
Root Cause : This incident is caused by a cooling system issue.
Ongoing Actions : Our teams are investigating to determine the origin of the incident to fix it.

We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
Jul 6, 13:52 UTC

[RBX8][Dedicated Servers] - Racks R809R01/02/03 incident notification.

Resolved - We would like to inform you that the incident on the racks R809R01/02/03 has now been resolved.

Here is detail for this incident :
Start time : 06/07/2025 07:34 UTC
End time : 06/07/2025 08:34 UTC
Root Cause : This incident was caused by a network system malfunction.

We thank you for your understanding and patience throughout this incident.
Jul 6, 09:14 UTC

Update - We have new information regarding the incident that affected your service(s).

Please find below an update on the situation:
Update : Most of servers are operational again.
Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.

We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
Jul 6, 08:36 UTC

Identified - We are currently experiencing an incident affecting our Dedicated Servers offering, which is causing temporary availability issues the specific racks R809R01/02/03.

Here is detail for this incident :
Start time : 06/07/2025 07:34 UTC
Impacted Service(s) : All the servers in the racks R809R01/02/03 are temporarily unavailable.
Customers Impact : All the customers are temporarily unable to access their servers located on the specified racks.
Root Cause : This incident is caused by a Network system malfunction.
Ongoing Actions : Our teams are investigating to determine the origin of the incident to fix it.

We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
Jul 6, 07:52 UTC

Investigating - We are currently experiencing an event affecting our Dedicated Servers offer in the specific racks R809R01/02/03 .
Start time : 06/07/2025 07:34 UTC

Our teams are fully committed to investigating this issue and working towards a resolution as soon as possible. As investigations are ongoing, we will share any new findings or updates with you as soon as possible.

We apologize for any inconvenience caused and appreciate your understanding.
Jul 6, 07:48 UTC

Jul 5, 2025

No incidents reported.

Jul 4, 2025

[LIM3][Dedicated Servers] - Rack LIM0311A01B incident notification

Resolved - We would like to inform you that the incident on LIM0311A01B has now been resolved.

Here is detail for this incident :
Start time : 03/07/2025 00:30 UTC
Start time : 04/07/2025 19:30 UTC
Root Cause : This incident was caused by a cooling system issue.

We thank you for your understanding and patience throughout this incident.
Jul 4, 20:04 UTC

Update - We have new information regarding the incident that affected your service(s).

Please find below an update on the situation:
Update : The intervention is continuing on the last servers that are still affected.

We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
Jul 4, 16:06 UTC

Update - We have new information regarding the incident that affected your service(s).

Please find below an update on the situation:
Update : Some servers are still affected, but our teams are doing their utmost to restore services as soon as possible.

We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
Jul 3, 11:08 UTC

Identified - We are currently experiencing an incident affecting our Dedicated Servers offering, which is causing temporary availability issues in the rack LIM0311A01B.

Here is detail for this incident :
Start time : 03/07/2025 00:30 UTC
Impacted Service(s) : Some servers in rack LIM0311A01B are temporarily unavailable.
Customers Impact : Some customers are temporarily unable to access and use their servers located in the specified rack.
Root Cause : This incident is caused by a cooling system issue.
Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.

We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
Jul 3, 01:49 UTC

[GRA1][Dedicated Servers] - Racks G132B13

Resolved - We would like to inform you that the incident on rack G133A12 has now been resolved.
All servers are available again.

Here is detail for this incident :
Start time : 04/07/2025 07:14 UTC
End time : 04/07/2025 16:48 UTC
Root Cause : This incident was caused by a cooling system issue.

We thank you for your understanding and patience throughout this incident.
Jul 4, 16:54 UTC

Update - We have new information regarding the incident that affected your service(s).

Please find below an update on the situation:
Update : Our teams have fixed the affected servers and reconfiguration is underway.

We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
Jul 4, 16:12 UTC

Identified - We are currently experiencing an incident affecting our Dedicated Servers offering, which is causing temporary availability issues in the racks G133A12.

Here is detail for this incident :
Start time : 04/07/2025 07:14 UTC
Impacted Service(s) : Some servers racks G132B13 are temporarily unavailable.
Customers Impact : Some customers are temporarily unable to access their servers located on the specified racks.
Root Cause : This incident is caused by a cooling system issue.
Ongoing Actions : Our teams are investigating to determine the origin of the incident to fix it.

We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
Jul 4, 07:16 UTC

[GRA1/4][Virtual Private Servers] - Instances incident notification

Resolved - We would like to inform you that the incident on Virtual Private Servers offering on the regions GRA1/4 has now been resolved.

Here is detail for this incident :
Start time : 03/07/2025 09:53 UTC
End time : 04/07/2025 15:30 UTC
Root Cause : This incident was caused by a cooling system issue.

We thank you for your understanding and patience throughout this incident.
Jul 4, 15:42 UTC

Identified - We have determined the origin of the incident affecting our Virtual Private Servers offering on the regions GRA1/4.

Here is detail for this incident :
Start time : 03/07/2025 09:53 UTC
Impacted Service(s) : Some virtual private servers in the regions GRA1/4 are temporarily unavailable.
Customers Impact : Some customers are temporarily unable to access and use their virtual private servers located on the specified regions.
Root Cause : This incident is caused by a cooling system issue.
Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.

We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
Jul 3, 16:33 UTC

[GRA4][Dedicated Servers] - GAME servers incident notification

Resolved - We have experienced an incident affecting our Dedidacted Servers offering, which is causing temporary availability issues in the GRA0404A01D/GRA0404A02D/GRA0404C01C/GRA0404C01D/GRA0404C02D/GRA0404C03D.

Here is detail for this incident :
Start time : 03/07/2025 14:08 UTC
End time : 03/07/2025 14:11 UTC
Impacted Service(s) : All servers on impacted racks were unreachable.
Customers Impact : Customers could no longer access their GAME servers during the period of recovery of 3 minutes.
Root Cause : This incident was caused by a network equipment issue.

We thank you for your understanding and patience throughout this incident.
Jul 4, 15:06 UTC

Jul 3, 2025

[BHS7][Dedicated Servers] - Rack B715A15 incident notification

Resolved - We would like to inform you that the incident on the rack B715A15 has now been resolved.

Here is detail for this incident :
Start time : 03/07/2025 15:09 UTC
End time : 03/07/2025 20:48 UTC
Root Cause : This incident was caused by a cooling system issue.

We thank you for your understanding and patience throughout this incident.
Jul 3, 19:06 UTC

Identified - We have determined the origin of the incident affecting our Dedicated Servers offer on the specific rack.

Here is detail for this incident :
Start time : 03/07/2025 15:09 UTC
Impacted Service(s) : Some servers in rack B715A15 are temporarily unavailable.
Customers Impact : Some customers are temporarily unable to access and use their servers located in rack B715A15.
Root Cause : This incident is caused by a cooling system issue.
Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.

We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
Jul 3, 16:08 UTC

[GRA1][Dedicated Servers] - Racks G133A11/G133A12

Resolved - We would like to inform you that the incident on the racks G133A11 and G133A12 has now been resolved.

Here is detail for this incident :
Start time : 03/07/2025 09:53 UTC
End time : 03/07/2025 16:00 UTC
Root Cause : This incident was caused by a cooling system issue.

We thank you for your understanding and patience throughout this incident.
Jul 3, 16:22 UTC

Update - We are currently experiencing an incident affecting our Dedicated Servers offering, which is causing temporary availability issues in the racks G133A11/G133A12.

Here is detail for this incident :
Start time : 03/07/2025 09:53 UTC
Impacted Service(s) : Some servers racks G133A11/G133A12 are temporarily unavailable.
Customers Impact : Some customers are temporarily unable to access their servers located on the specified racks.
Root Cause : This incident is caused by a cooling system issue.
Ongoing Actions : Our teams are investigating to determine the origin of the incident to fix it.

We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
Jul 3, 10:38 UTC

Investigating - We are currently experiencing an event affecting our Dedicated Servers offer.
Start time : 03/07/2025 09:53 UTC

Our teams are fully committed to investigating this issue and working towards a resolution as soon as possible. As investigations are ongoing, we will share any new findings or updates with you as soon as possible.

We apologize for any inconvenience caused and appreciate your understanding.
Jul 3, 10:35 UTC

[GRA9][Virtual Private Servers] - Workflow Management service maintenance notification

Completed - The scheduled maintenance has been completed.
Jul 3, 14:43 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 3, 14:00 UTC

Scheduled - As part of our continuous improvement plan, maintenance is scheduled on our Workflow Management service, Mistral.

Here are the details of the maintenance:
Start time : 03/07/2025 14:00 UTC
End time : 03/07/2025 15:00 UTC
Service impact : During this maintenance window for the Workflow Management service (Mistral), you may encounter the following impacts :

Workflows in progress at the start of the maintenance will be stopped and will be restarted automatically after the maintenance is completed. We understand that this may cause a temporary disruption in your workflow processing, and we apologize for any inconvenience this may cause.
Cron triggers (scheduled workflow executions) during the maintenance period will not be triggered. If you have any workflows scheduled to run during the maintenance window, we recommend rescheduling them to run outside of this timeframe to avoid any disruption.

Service improvement : As part of our continuous improvement policy, we will be performing a maintenance on the Mistral service infrastructure. This maintenance is necessary to ensure the continued reliability and performance of our platform.

If you have any questions or concerns, please don't hesitate to reach out to our support team.
Jul 3, 13:54 UTC

[BHS5][Dedicated Servers] - Rack T05C37 incident notification

Resolved - We would like to inform you that the incident on the rack T05C37 has now been resolved.

Here is detail for this incident :
Start time : 03/07/2025 12:49 UTC
End time : 03/07/2025 14:28 UTC
Root Cause : This incident was caused by a network equipment issue.

We thank you for your understanding and patience throughout this incident.
Jul 3, 14:37 UTC

Identified - We have determined the origin of the incident affecting our Dedicated Servers offer on the specific rack.

Here is detail for this incident :
Start time : 03/07/2025 12:49 UTC
Impacted Service(s) : vRack is temporarily unavailable for servers in rack T05C37.
Customers Impact : Customers are temporarily unable to access through vRack network their servers located in the specified rack.
Root Cause : This incident is caused by a network equipment issue.
Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.

We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
Jul 3, 13:32 UTC

[RBX4][Dedicated Servers] - Rack 50C11

Completed - The scheduled maintenance has been completed.
Jul 3, 11:58 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 3, 05:00 UTC

Scheduled - As part of our continuous improvement plan, maintenance is scheduled on our Dedicated Servers offer.

This may temporarily affect availability.

Start time : 03/07/2025 05:00 UTC
End time : 03/07/2025 07:00 UTC
Service impact : Each server in rack 50C11 will be temporarily unavailable during the operation.
Service improvement : As part of our continuous improvement policy, we will be doing an electrical maintenance for servers in rack 50C11.

Thank you for your understanding.
Jun 27, 22:15 UTC

[BHS][Storage and Backups] - NAS HA maintenance notification

Completed - The maintenance is completed, all services are operational.
Jul 3, 08:09 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 3, 04:30 UTC

Scheduled - As part of our continuous improvement plan, maintenance is scheduled on our Bare Metal Cloud offer.

Start time : 03/07/2025 04:30 UTC
End time : 03/07/2025 10:00 UTC
Service impact : Impacted services might experience some input/output freezes for storage equipment during the maintenance.
Service improvement : As part of our continuous improvement policy, we will perform an update on the storage servers hosting your data.
This version will improve certain security mechanisms, as well as some performance enhancements.
During the maintenance period, your data will remain available.

Thank you for your understanding.
Jun 20, 13:48 UTC

Jul 2, 2025

[RBX4][Dedicated Servers] - Rack 56B04

Resolved - We would like to inform you that the incident on the rack 56B04 has now been resolved.

Here is detail for this incident :
Start time : 02/07/2025 19:22 UTC
End time : 02/07/2025 20:05 UTC
Root Cause : This incident was caused by a network equipment issue.

We thank you for your understanding and patience throughout this incident.
Jul 2, 20:15 UTC

Identified - We have determined the origin of the incident affecting our Dedicated Servers offer on the specific rack.

Here are some supplementary details :
Start time : 02/07/2025 19:22 UTC
Impacted Service(s) : vRack network is temporarily unavailable for servers in rack 56B04.
Customers Impact : Customers are temporarily unable to access through vRack network their servers located in the specified rack.
Root Cause : This incident is caused by a network equipment issue.
Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.

We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
Jul 2, 19:38 UTC

[GRA8][Virtual Private Servers] - Workflow Management service maintenance notification

Completed - The scheduled maintenance has been completed.
Jul 2, 18:59 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 2, 18:00 UTC

Scheduled - As part of our continuous improvement plan, maintenance is scheduled on our Workflow Management service, Mistral.

Here are the details of the maintenance:
Start time : 02/07/2025 18:00 UTC
End time : 02/07/2025 19:00 UTC
Service impact : During this maintenance window for the Workflow Management service (Mistral), you may encounter the following impacts :

Workflows in progress at the start of the maintenance will be stopped and will be restarted automatically after the maintenance is completed. We understand that this may cause a temporary disruption in your workflow processing, and we apologize for any inconvenience this may cause.
Cron triggers (scheduled workflow executions) during the maintenance period will not be triggered. If you have any workflows scheduled to run during the maintenance window, we recommend rescheduling them to run outside of this timeframe to avoid any disruption.

Service improvement : As part of our continuous improvement policy, we will be performing a maintenance on the Mistral service infrastructure. This maintenance is necessary to ensure the continued reliability and performance of our platform.

If you have any questions or concerns, please don't hesitate to reach out to our support team.
Jul 2, 13:17 UTC

[RBX6][Dedicated Servers] - Rack 46J19 incident notification

Resolved - We would like to inform you that the incident on rack 46J19 has now been resolved.

Here is detail for this incident :
Start time : 02/07/2025 14:36 UTC
End time : 02/07/2025 17:30 UTC
Root Cause : This incident was caused by a network equipment issue.

We thank you for your understanding and patience throughout this incident.
Jul 2, 17:37 UTC

Identified - We have determined the origin of the incident affecting our Dedicated Servers offer on the specific rack.

Here are some supplementary details :
Start time : 02/07/2025 14:36 UTC
Impacted Service(s) : vRack network is temporarily unavailable for servers in rack 46J19.
Customers Impact : Customers are temporarily unable to access through vRack network their servers located in the specified rack.
Root Cause : This incident is caused by a network equipment issue.
Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.

We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
Jul 2, 14:57 UTC

[BHS7][Dedicated Servers] - Rack B717B01

Resolved - We would like to inform you that the incident on the rack B717B01 has now been resolved.

Here is detail for this incident :
Start time : 02/07/2025 15:56 UTC
End time : 02/07/2025 16:10 UTC
Root Cause : This incident was caused by a network equipment issue.

We thank you for your understanding and patience throughout this incident.
Jul 2, 16:19 UTC

Identified - We have determined the origin of the incident affecting our Dedicated Servers offer on the rack B717B01.

Here are some supplementary details :
Start time : 02/07/2025 15:56 UTC
Impacted Service(s) : vRack network is temporarily unavailable for servers in rack B717B01.
Customers Impact : Customers are temporarily unable to access through vRack network their servers located in the specified rack.
Root Cause : This incident is caused by a network equipment issue.
Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.

We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
Jul 2, 16:11 UTC

[GRA1][Dedicated Servers] - Rack G115B02

Resolved - We would like to inform you that the incident on rack G115B02 has now been resolved.

Here is detail for this incident :
Start time : 02/07/2025 06:47 UTC
End time : 02/07/2025 12:59 UTC
Root Cause : This incident was caused by a cooling system issue.

We thank you for your understanding and patience throughout this incident.
Jul 2, 14:01 UTC

Update - We have new information regarding the incident that affected your service.

Please find below an update on the situation:
Update : There is still one server that is having problems. Our teams are doing everything they can to fix the server.

We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
Jul 2, 10:59 UTC

Identified - We have determined the origin of the incident affecting our offer on the specific G115B02.

Here are some supplementary details :

Start time : 02/07/2025 06:47 UTC
Impacted Service(s) : I am pleased to inform you that the majority of servers are now available.
Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.
Jul 2, 08:53 UTC

Investigating - We are currently investigating an incident affecting our Dedicated Servers offering, which is causing temporary availability issue in the rack G115B02.

Here are some supplementary details :

Start time : 02/07/2025 07:55 UTC
Impacted Service(s) : All servers in the rack G115B02 are temporarily unavailable.
Ongoing Actions : Our teams are investigating to determine the origin of the incident to fix it.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.
Jul 2, 08:03 UTC

[WAW1][Dedicated Servers] - Rack W01A21

Resolved - We have determined the origin of the incident affecting our Dedicated Servers offering on the specified racks.
It has been resolved.

Here is detail for this incident :
Start time : 02/07/2025 08:20 UTC
Start time : 02/07/2025 09:08 UTC
Impacted Service(s) : Some servers in the racks W01A21 were temporarily unavailable.
Customers Impact : Customers are temporarily unable to access and use their servers located on the specified racks.
Root Cause : This incident is caused by a electrical issue.

We thank you for your understanding and patience throughout this incident.
Jul 2, 09:13 UTC

[RBX3][Storage and Backups] - FTP Backup incident notification

Resolved - We would like to inform you that the incident on Storage and Backups offer on the specific region has now been resolved.

Here is detail for this incident :
Start time : 01/07/2025 07:24 UTC
End time : 02/07/2025 00:27 UTC
Root Cause : This incident was caused by a network equipment issue.

We thank you for your understanding and patience throughout this incident.
Jul 2, 00:35 UTC

Update - We would like to inform you that the incident on Storage and Backups offer on the specific region has now been resolved.

Here is detail for this incident :
Start time : 01/07/2025 07:24 UTC
End time : 02/07/2025 00:27 UTC
Root Cause : This incident was caused by a network equipment issue.

We thank you for your understanding and patience throughout this incident.
Jul 2, 00:35 UTC

Identified - We have determined the origin of the incident affecting our Storage and Backups offer on the specific region.

Here are some supplementary details :
Start time : 01/07/2025 07:24 UTC
Impacted Service(s) : Ftp Backup is temporarily unavailable.
Customers Impact : Some customers are temporarily unable to access their ftpbackup in RBX6.
Root Cause : This incident is caused by a cooling system issue.
Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.

We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
Jul 1, 10:00 UTC

Jul 1, 2025

[BHS1/BHS2][Virtual Private Servers] - VPS instances incident notification

Resolved - We would like to inform you that the incident on Virtual Private Servers offering, which was causing temporary availability issues in the BHS1 and BHS2 regions has now been resolved.

Here is detail for this incident :
Start time : 01/07/2025 18:40 UTC
End time : 01/07/2025 20:50 UTC
Root Cause : This incident was caused by a network equipment issue.

We thank you for your understanding and patience throughout this incident.
Jul 1, 21:17 UTC

Identified - We are currently experiencing an incident affecting our Virtual Private Servers offering, which is causing temporary availability issues in the BHS1 and BHS2 regions.

Here is detail for this incident :
Start time : 01/07/2025 18:40 UTC
Impacted Service(s) : Some VPS instances in BHS1 and BHS2 regions may experience some disruptions.
Customers Impact : Customers may experience some disruptions with their VPS instances
Root Cause : This incident is caused by a network equipment issue.
Ongoing Actions : Our teams are investigating to determine the origin of the incident to fix it.
Jul 1, 19:33 UTC

[GRA4][Dedicated Servers] - Rack GRA0404C04C incident notification

Resolved - We would like to inform you that the incident on rack GRA0404C04C has now been resolved.

Here is detail for this incident :
Start time : 01/07/2025 10:04 UTC
End time : 01/07/2025 14:35 UTC
Root Cause : This incident was caused by a cooling system issue.

We thank you for your understanding and patience throughout this incident.
Jul 1, 17:13 UTC

Identified - We have determined the origin of the incident affecting our Dedicated Servers offer on the specific rack.

Here are some supplementary details :
Start time : 01/07/2025 10:04 UTC
Impacted Service(s) : Servers in rack GRA0404C04C are temporarily unavailable.
Customers Impact : Customers are temporarily unable to access and use their servers located in the specified rack.
Root Cause : This incident is caused by a cooling system issue.
Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.

We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
Jul 1, 10:18 UTC

[GRA8][Virtual Private Servers] - Instances incident notification

Resolved - We would like to inform you that the incident on GRA8 region has now been resolved.

Here is detail for this incident :
Start time : 01/07/2025 11:31 UTC
End time : 01/07/2025 13:50 UTC
Root Cause : This incident was caused by a network equipment issue.

We thank you for your understanding and patience throughout this incident.
Jul 1, 15:14 UTC

Identified - We are currently experiencing an incident affecting our Virtual Private Servers offering, which is causing temporary availability issues in the specified region.

Here are some supplementary details :
Start time : 01/07/2025 11:31 UTC
Impacted Service(s) : Some instances in region GRA8 are temporarily unavailable.
Customers Impact : Some customers are temporarily unable to access and use their instances on the specified region.
Root Cause : This incident is caused by a network equipment issue.
Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.

We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
Jul 1, 11:51 UTC

[RBX8][Dedicated Servers] - Rack R832B16

Resolved - We would like to inform you that the incident on rack R832B16 has now been resolved.

Here is detail for this incident :
Start time : 01/07/2025 11:28 UTC
End time : 01/07/2025 13:23 UTC
Root Cause : This incident was caused by a cooling system issue.

We thank you for your understanding and patience throughout this incident.
Jul 1, 13:27 UTC

Identified - We have determined the origin of the incident affecting our Dedicated Servers offering on the rack R832B16.

Here is detail for this incident :
Start time : 01/07/2025 11:28 UTC
Impacted Service(s) : Some servers in the rack R832B16 are temporarily unavailable.
Customers Impact : Customers are temporarily unable to access their servers located on the specified rack.
Root Cause : This incident is caused by a cooling system issue.
Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.

We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
Jul 1, 12:09 UTC

[RBX6][Dedicated Servers] - Rack 46I29 incident notification

Resolved - We would like to inform you that the incident on the rack 46I29 has now been resolved.

Here is detail for this incident :
Start time : 01/07/2025 07:24 UTC
End time : 01/07/2025 08:52 UTC
Root Cause : This incident was caused by a cooling system issue.

We thank you for your understanding and patience throughout this incident.
Jul 1, 09:34 UTC

Identified - We have determined the origin of the incident affecting our Dedicated Servers offer on the specific rack.

Here are some supplementary details :
Start time : 01/07/2025 07:24 UTC
Impacted Service(s) : Some servers in rack 46I29 are temporarily unavailable.
Customers Impact : Some customers are temporarily unable to access and use their servers located in the specified rack.
Root Cause : This incident is caused by a cooling system issue.
Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.

We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
Jul 1, 08:04 UTC

Investigating - We are currently experiencing an event affecting our Dedicated Servers offer.

Our teams are fully committed to investigating this issue and working towards a resolution as soon as possible. As investigations are ongoing, we will share any new findings or updates with you as soon as possible.

We apologize for any inconvenience caused and appreciate your understanding.
Jul 1, 07:50 UTC

[BHS][Virtual Private Servers] - Incident notification

Resolved - We would like to inform you that we had an incident on our Virtual Private Servers offer in the region BHS.
This incident has now been resolved.

Here is detail for this incident :
Start time : 01/07/2025 08:06 UTC
End time : 01/07/2025 08:15 UTC
Impacted Service(s) : Some virtual private servers in BHS were temporarily unavailable.
Customers Impact : Some customers were temporarily unable to access and use their virtual private servers.
Root Cause : This incident was caused by a network equipment issue.

We thank you for your understanding and patience throughout this incident.
Jul 1, 09:00 UTC

Jun 30, 2025

[GRA2][Dedicated Servers] - Rack G265B08

Resolved - We would like to inform you that the incident on rack G265B08 has now been resolved.

Here is detail for this incident :
Start time : 30/06/2025 10:41 UTC
End time : 30/06/2025 14:13 UTC
Root Cause : This incident was caused by a network equipment issue.

We thank you for your understanding and patience throughout this incident.
Jun 30, 14:15 UTC

Identified - We have determined the origin of the incident affecting our Dedicated Servers offering on the rack G265B08.

Here is detail for this incident :
Start time : 30/06/2025 10:41 UTC
Impacted Service(s) : IPMI (Intelligent Platform Management Interface) is temporarily unavailable in the rack G265B08.
Customers Impact : Customers are temporarily unable to access and use their IPMI access in the specified rack.
The Public and Private networks are operational.
Root Cause : This incident is caused by a network equipment issue.
Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.

We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
Jun 30, 11:25 UTC

[GRA1][Dedicated Servers] - Racks G107A14/A15/A16

Resolved - We would like to inform you that the incident on the racks G107A14, G107A15 and G107A16 has now been resolved.

Here is detail for this incident :
Start time : 30/06/2025 08:14 UTC
End time : 30/06/2025 09:02 UTC
Root Cause : This incident was caused by an electrical equipment issue.

We thank you for your understanding and patience throughout this incident.
Jun 30, 09:04 UTC

Update - We have new information regarding the incident that affected your service(s).

Please find below an update on the situation:
Update : We would like to inform you that a significant number of servers are now operational.
Ongoing Actions : Our teams are mobilised to restore service as quickly as possible.

We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
Jun 30, 09:01 UTC

Identified - We have determined the origin of the incident affecting our Dedicated Servers offering on the racks G107A14, G107A15 and G107A16.

Here is detail for this incident :
Start time : 30/06/2025 08:14 UTC
Impacted Service(s) : All servers in the racks G107A14/A15/A16 are temporarily unavailable.
Customers Impact : Customers are temporarily unable to access their servers located on the specified racks.
Root Cause : This incident is caused by an electrical equipment issue.
Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.

We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
Jun 30, 08:23 UTC

Jun 29, 2025

[RBX8][Dedicated Servers] - Racks R820L01 - R820L02 - R820L03 incident notification

Resolved - We would like to inform you that the incident on racks R820L01 - R820L02 - R820L03 has now been resolved.

Here is detail for this incident :
Start time : 29/06/2025 16:47 UTC
End time : 29/06/2025 18:05 UTC
Root Cause : This incident was caused by an electrical equipment issue.

We thank you for your understanding and patience throughout this incident.
Jun 29, 18:06 UTC

Identified - We have new information regarding the incident that affected your service(s).

Please find below an update on the situation:
Update : Most of servers are operational again.
Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.

We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
Jun 29, 17:31 UTC

Investigating - We are currently experiencing an incident affecting our Dedicated Servers offering, which is causing temporary availability issues in the racks R820L01 - R820L02 - R820L03.

Here is detail for this incident :
Start time : 29/06/2025 16:47 UTC
Impacted Service(s) : All servers in the racks R820L01 - R820L02 - R820L03 are temporarily unavailable.
Customers Impact : Customers are temporarily unable to access and use their servers located on the specified racks.
Ongoing Actions : Our teams are investigating to determine the origin of the incident to fix it.

We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
Jun 29, 16:56 UTC

Jun 28, 2025

[RBX8][Dedicated Servers] - Racks R820L01/2/3 incident notification.

Resolved - We would like to inform you that the incident on Dedicated Servers offering has now been resolved.

Here is detail for this incident :
Start time : 28/06/2025 13:30 UTC
End time : 28/06/2025 17:01 UTC
Root Cause : This incident was caused by a network equipment issue.

We thank you for your understanding and patience throughout this incident.
Jun 28, 17:08 UTC

Identified - We are currently experiencing an event affecting our Dedicated Servers in the specific racks R820L01/2/3

Here are some supplementary details :
Start time : 28/06/2025 13:30 UTC
Impacted Service(s) : All the servers are unreachable in these racks.
Customers Impact : All the customers cannot access their service in these racks.
Root Cause : This incident is caused by a network equipment issue.
Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.
Jun 28, 14:18 UTC

Investigating - We are currently experiencing an event affecting our Dedicated Servers in the specific racks R820L01/2/3
Start time : 28/06/2025 13:30 UTC

Our teams are fully committed to investigating this issue and working towards a resolution as soon as possible. As investigations are ongoing, we will share any new findings or updates with you as soon as possible.

We apologize for any inconvenience caused and appreciate your understanding.
Jun 28, 14:16 UTC

[BHS8][Dedicated Servers] - Racks BHS0803B04B - BHS0803B04A - BHS0803B04C

Resolved - We would like to inform you that the incident on racks BHS0803B04B,BHS0803B04A and BHS0803B04C has now been resolved.

Here is detail for this incident :
Start time : 27/06/2025 14:50 UTC
End time : 28/06/2025 07:35 UTC
Root Cause : This incident was caused by a cooling system issue.

We thank you for your understanding and patience throughout this incident.
Jun 28, 05:59 UTC

Update - We have new information regarding the incident that affected your service(s).

Please find below an update on the situation:
Update : A significant number of servers are operational again in racks BHS0803B04B - BHS0803B04A - BHS0803B04C.
Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.

We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
Jun 28, 04:34 UTC

Update - We have new information regarding the incident that affected your service(s).

Please find below an update on the situation:
Update : Our teams are working hard to ensure a return to normal for all servers as quickly as possible. Servers are coming back progressively.

We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
Jun 27, 23:15 UTC

Update - We have new information regarding the incident that affected your service(s).

Please find below an update on the situation:
Update : Our team needs to do several equipment replacement to fix the issue.

We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
Jun 27, 20:04 UTC

Identified - We have determined the origin of the incident affecting our Dedicated Servers offering on the specified racks.

Here is detail for this incident :
Start time : 27/06/2025 14:50 UTC
Impacted Service(s) : All servers in the racks BHS0803B04B,BHS0803B04A and BHS0803B04C are temporarily unavailable.
Customers Impact : Customers are temporarily unable to access and use their servers located on the specified racks.
Root Cause : This incident is caused by a cooling system issue.
Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.

We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
Jun 27, 15:02 UTC

[GRA1][Dedicated Servers] - Room G116 incident notification

Resolved - We would like to inform you that the incident on Dedicated Servers offering has now been resolved.

Here is detail for this incident :
Start time : 27/06/2025 18:35 UTC
End time : 28/06/2025 03:44 UTC
Root Cause : This incident was caused by a cooling system issue.

We thank you for your understanding and patience throughout this incident.
Jun 28, 03:51 UTC

Identified - We are experiencing an incident affecting our Dedicated Servers offering on multiple racks in room G116 in GRA1.

Here is detail for this incident :
Start time : 27/06/2025 18:35 UTC
Impacted Service(s) : Some servers in specified room are temporarily unavailable.
Customers Impact : Some customers are temporarily unable to access and use their servers located in the specified room.
Root Cause : This incident is caused by a cooling system issue.
Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.

We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
Jun 27, 21:32 UTC

Jun 27, 2025

[WAW1][Dedicated Servers] - Racks W17A05

Resolved - We would like to inform you that the incident on our Dedicated Servers offering has now been resolved.

Here is detail for this incident :
Start time : 27/06/2025 14:38 UTC
End time : 27/06/2025 21:00 UTC
Root Cause : This incident was caused by a cooling system issue.

We thank you for your understanding and patience throughout this incident.
Jun 27, 23:40 UTC

Update - We have new information regarding the incident that affected your service(s).

Please find below an update on the situation:
Update : Our team needs to do an equipment replacement to fix the issue.

We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
Jun 27, 19:58 UTC

Identified - We have new information regarding the incident that affected your service(s).

Please find below an update on the situation:
Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.

We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
Jun 27, 18:52 UTC

Investigating - We have determined the origin of the incident affecting our Dedicated Servers offering on the specified racks.

Here is detail for this incident :
Start time : 27/06/2025 14:38 UTC
Impacted Service(s) : Some servers in the racks W17A05 are temporarily unavailable.
Customers Impact : Customers are temporarily unable to access and use their servers located on the specified racks.
Root Cause : This incident is caused by a cooling system issue.
Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.

We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
Jun 27, 16:58 UTC

[RBX3][Dedicated Servers] - Racks 46D20 - 46D21

Resolved - We would like to inform you that the incident on Dedicated Servers offering has now been resolved.

Here is detail for this incident :
Start time : 26/06/2025 14:25 UTC
End time : 27/06/2025 08:04 UTC
Root Cause : This incident was caused by a network equipment issue.

We thank you for your understanding and patience throughout this incident.
Jun 27, 08:10 UTC

Update - We have new information regarding the incident that affected your service(s).

Please find below an update on the situation:
Update : All the servers in the rack 46D21 are up and running.
Ongoing Actions : The incident has been identified and our teams are working to restore the remaining servers as quickly as possible.

We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
Jun 27, 05:57 UTC

Update - We have new information regarding the incident that affected your service(s).

Please find below an update on the situation:
Update : Most of the affected servers in both racks are up and running.
Ongoing Actions : The incident has been identified and our teams are working to restore the remaining servers as quickly as possible.

We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
Jun 26, 22:28 UTC

Identified - We have determined the origin of the incident affecting our Dedicated Servers offering on the specified racks.

Here is detail for this incident :
Start time : 26/06/2025 14:25 UTC
Impacted Service(s) : All servers in the racks 46D20 and 46D21 are temporarily unavailable.
Customers Impact : Customers are temporarily unable to access and use their servers located on the specified racks.
Root Cause : This incident iwas caused by a network equipment issue.
Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.

We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
Jun 26, 14:54 UTC

Jun 26, 2025

[RBX6][Dedicated Servers] - Racks 46H26 / 46H27 / 46H28 / 46H29 / 46H30 / 46H31

Resolved - We would like to inform you that the incident on Dedicated Servers offering has now been resolved.

Here is detail for this incident :
Start time : 25/06/2025 22:55 UTC
End time : 26/06/2025 19:15 UTC
Root Cause : This incident is caused by an electrical equipment issue.

We thank you for your understanding and patience throughout this incident.
Jun 26, 19:24 UTC

Update - We have new information regarding the incident that affected your service(s).

Please find below an update on the situation:
Update : More serves are operational again.
Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.

We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
Jun 26, 06:49 UTC

Update - We have new information regarding the incident that affected your service(s).

Please find below an update on the situation:
Update : Some servers in rack 46H27 are temporarily unavailable.
The majority of the servers in racks 46H26, 46H27, 46H29, 46H30 and 46H31 are now operational.
However, servers located in rack 46H28 are still unavailable.
Ongoing Actions : Our teams are currently working on the impacted servers.

We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
Jun 26, 04:01 UTC

Update - We have new information regarding the incident that affected your service(s).

Please find below an update on the situation:
Update : Servers in the following racks are temporarily unavailable: 46H26, 46H28, 46H29, 46H30, 46H31.
Please note that servers in rack 46H27 are now operational.
Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.

We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
Jun 26, 00:08 UTC

Identified - We have determined the origin of the incident affecting our Dedicated Servers offering on the specified racks.

Here is detail for this incident :
Start time : 25/06/2025 22:55 UTC
Impacted Service(s) : All servers in the racks 46H26, 46H27 and 46H28 are temporarily unavailable.
Customers Impact : Customers are temporarily unable to access and use their servers located on the specified racks.
Root Cause : This incident is caused by an electrical equipment issue.
Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.

We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
Jun 25, 23:20 UTC

[RBX3][Dedicated Servers] - Racks 41E12

Resolved - We would like to inform you that the incident on Dedicated Servers offering has now been resolved.

Here is detail for this incident :
Start time : 26/06/2025 11:55 UTC
End time : 26/06/2025 16:00 UTC
Root Cause : This incident is caused by an electrical equipment issue.

We thank you for your understanding and patience throughout this incident.
Jun 26, 19:21 UTC

Identified - We have determined the origin of the incident affecting our Dedicated Servers offering on the specified racks.

Here is detail for this incident :
Start time : 26/06/2025 11:55 UTC
Impacted Service(s) : All servers in the racks 41E12 are temporarily unavailable.
Customers Impact : Customers are temporarily unable to access and use their servers located on the specified racks.
Root Cause : This incident is caused by an electrical equipment issue.
Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.

We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
Jun 26, 12:29 UTC

[RBX8/10][Storage and Backups] - EFS

Resolved - We would like to inform you that the incident on Enterprise File Storage offe in the specific racks R808L23 has now been resolved.

Here is detail for this incident :
Start time : 26/06/2025 09:52 UTC
End time : 26/06/2025 10:05 UTC
Root Cause : This incident is caused by a network equipment issue.

We thank you for your understanding and patience throughout this incident.
Jun 26, 12:50 UTC

Monitoring - A fix has been implemented and we are monitoring the results.
Jun 26, 10:24 UTC

Identified - We have determined the origin of the incident affecting our the Enterprise File Storage offer in the specific racks R808L23 and RBX1003C01A.

Here are some supplementary details :
Start time : 26/06/2025 09:52 UTC
Impacted Service(s) : Some clusters without vRack services are unavailable
Impacted customers : Some customers cannot acess their service in their clusters
Root Cause : This incident is caused by a network equipment issue.
Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.

We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
Jun 26, 10:14 UTC

Investigating - We are currently experiencing an event affecting our Enterprise File Storage offe in the specific racks R808L23 and RBX1003C01A.
Start time : 26/06/2025 09:52 UTC

Our teams are fully committed to investigating this issue and working towards a resolution as soon as possible. As investigations are ongoing, we will share any new findings or updates with you as soon as possible.

We apologize for any inconvenience caused and appreciate your understanding.
Jun 26, 10:07 UTC

[RBX6][Network] - Mutilple Racks in row 46

Resolved - An incident impacted racks :
46J20
46H14
46J11
46H15
46I12
46I13
46I10
46J29
46J30
46I19
46I14
46I22
46I07
46I18
46I21
46J31
46I09
46I17
46J09
46J10

Here is detail for this incident :
Start time : 25/06/2025 10:47 UTC
Start time : 25/06/2025 11:11 UTC
Impacted Service(s) : All servers in the impacted racks were unreachable.
Customers Impact : Customers were temporarily unable to reach their services.
Root Cause : This incident is caused by an network equipment equipment malfunction.

All impacted services are now reachable and operational.
Jun 26, 11:32 UTC

[BHS5][Dedicated Servers] - Rack T05C28

Completed - The scheduled maintenance has been completed.
Jun 26, 02:39 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 26, 02:00 UTC

Scheduled - As part of our continuous improvement plan, maintenance is scheduled on our private network (Vrack) in the rack T05C28.

Start time : 26/06/2025 02:00 UTC
End time : 26/06/2025 02:30 UTC
Service impact : Private network (VRack) will be temporarily unavailable during 15 mins for servers located in the specified rack.
Service improvement : As part of our continuous improvement policy, we will be doing a maintenance on a network equipment.

Thank you for your understanding.
Jun 3, 15:48 UTC

Jun 25, 2025

[RBX3][Dedicated Servers] - Rack 46D23 incident notification

Resolved - We would like to inform you that the incident on our Dedicated Servers offer has now been resolved.

Here is detail for this incident :
Start time : 25/06/2025 01:43 UTC
End time : 25/06/2025 11:55 UTC
Root Cause : This incident was caused by a cooling system issue.

We thank you for your understanding and patience throughout this incident.
Jun 25, 11:19 UTC

Identified - We have determined the origin of the incident affecting our Dedicated Servers offer on the specific rack.

Here is detail for this incident :
Start time : 25/06/2025 01:43 UTC
Impacted Service(s) : Some servers are temporarily unavailable in rack 46D23.
Customers Impact : Some customers are temporarily unable to access and use their servers in the specified rack.
Root Cause : This incident was caused by a cooling system issue.
Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.

We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
Jun 25, 04:45 UTC

[BHS1][Virtual Private Servers] - Virtual Private Servers incident notification

Resolved - We would like to inform you that the incident on region BHS1 has now been resolved.

Here is detail for this incident :
Start time : 25/06/2025 04:03 UTC
End time : 25/06/2025 04:10 UTC
Impacted Service(s) : Some virtual private servers in BHS1 were temporarily unavailable.
Customers Impact : Some customers were temporarily unable to access and use their virtual private servers.
Root Cause : A service disruption occurred due to an unexpected infrastructure malfunction.

We thank you for your understanding and patience throughout this incident.
Jun 25, 04:25 UTC

[RBX2][Dedicated Servers] - Maintenance on Rack 22B15

Completed - The scheduled maintenance has been completed.
Jun 25, 04:18 UTC

Update - The current maintenance will take more time than expected.
Jun 25, 03:22 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 24, 22:30 UTC

Scheduled - As part of our continuous improvement plan, maintenance is scheduled on our Dedicated Servers offer.

This may temporarily affect availability.

Start time : 24/06/2025 22:30 UTC
End time : 25/06/2025 03:00 UTC
Service impact : The servers in rack 22B15 will be unavailable for up to two hours while they are being moved during the operation.
Service improvement : As part of our continuous improvement policy, we will be migrating servers from rack 22B15 within the same rack to another electrical equipment.

Thank you for your understanding.
Jun 17, 20:23 UTC

[GRA2][Dedicated Servers] - Rack G251A06 incident notification

Resolved - We would like to inform you that the incident on rack G251A06 has now been resolved.

Here is detail for this incident :
Start time : 25/06/2025 00:10 UTC
End time : 25/06/2025 00:22 UTC
Root Cause : This incident was caused by an electrical equipment issue.

We thank you for your understanding and patience throughout this incident.
Jun 25, 00:25 UTC

Identified - We have determined the origin of the incident affecting our Dedicated Servers offer on the specific rack.

Here is detail for this incident :
Start time : 25/06/2025 00:10 UTC
Impacted Service(s) : Some servers are temporarily unavailable in rack G251A06.
Customers Impact : Some customers are temporarily unable to access and use their servers in the specified rack.
Root Cause : This incident is caused by an electrical equipment issue.
Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.

We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
Jun 25, 00:16 UTC

About This Site

Scheduled Maintenance

[SBG/RBX][Storage and Backups] - NAS HA maintenance notification Jul 9, 2025 11:30-16:00 UTC

[SYD1][Virtual Private Servers] - Workflow Management service maintenance notification Jul 9, 2025 14:00-15:00 UTC

[SBG/RBX][Storage and Backups] - NAS HA maintenance notification Jul 10, 2025 04:30-10:00 UTC

[RBX/SBG][Storage and Backups] - NAS HA maintenance notification Jul 10, 2025 11:30-16:00 UTC

[BHS2/BHS6][Storage] - Storage and Backups maintenance notification Jul 14, 2025 07:00 - Jul 15, 2025 16:00 UTC

[BHS1][Dedicated Servers] - Rack T02B24 Jul 15, 2025 03:00-04:30 UTC

[RBX/LIM][Storage and Backups] - NAS HA maintenance notification Jul 15, 2025 04:30-10:00 UTC

[GRA1][Dedicated Servers] - Rack G111A21 Jul 16, 2025 04:00-05:00 UTC

[RBX/SBG][Storage and Backups] - NAS HA maintenance notification Jul 16, 2025 04:30-10:00 UTC

[RBX8][Network] - Rack R822R11 maintenance notification Jul 17, 2025 02:00-03:00 UTC

[BHS5][Dedicated Servers] - Rack T05A31 Jul 21, 2025 03:00-03:30 UTC

[BHS6][Network] - Rack T06C09 maintenance notification Jul 21, 2025 10:00-12:00 UTC

[GRA3][Network] - Rack GRA0317B05A maintenance notification Jul 22, 2025 02:00-03:00 UTC

[GRA1][Dedicated Servers] - Rack G135B18 Jul 23, 2025 00:00-02:00 UTC

[RBX8][Infrastructure] - ROW R806 Jul 23, 2025 06:00 - Jul 28, 2025 08:00 UTC

Here is the detailled planning

[RBX8][Infrastructure] - Rack R806L17/R806L18/R806L19 Jul 23, 2025 06:00-08:00 UTC

[RBX8][Infrastructure] - ROW R806L20 Jul 23, 2025 08:00-09:00 UTC

[RBX8][Dedicated Servers] - Rack RBX0840C04A Jul 24, 2025 02:00-03:00 UTC

[RBX8][Infrastructure] - ROW R806L23/R806L24/R806L25 Jul 24, 2025 06:00-08:00 UTC

[RBX8][Infrastructure] - ROW R806L26/R806L27/R806R13 Jul 24, 2025 08:00-10:00 UTC

[RBX8][Infrastructure] - ROW R806R14/R806R15/R806R16 Jul 25, 2025 06:00-08:00 UTC

[RBX8][Infrastructure] - ROW R806L22/R806L23/R806L24 Jul 25, 2025 08:00-10:00 UTC

[RBX][Dedicated Servers] - Room W31 Maintenance notification Jul 28, 2025 18:00 - Aug 1, 2025 02:00 UTC

[SGP1][Dedicated Servers] - Rack 050920 Aug 5, 2025 01:00-03:00 UTC

Past Incidents

[SBG/RBX][Storage and Backups] - NAS HA maintenance notification Jul `9`, `2025` `11:30`-`16:00` UTC

[SYD1][Virtual Private Servers] - Workflow Management service maintenance notification Jul `9`, `2025` `14:00`-`15:00` UTC

[SBG/RBX][Storage and Backups] - NAS HA maintenance notification Jul `10`, `2025` `04:30`-`10:00` UTC

[RBX/SBG][Storage and Backups] - NAS HA maintenance notification Jul `10`, `2025` `11:30`-`16:00` UTC

[BHS2/BHS6][Storage] - Storage and Backups maintenance notification Jul `14`, `2025` `07:00` - Jul `15`, `2025` `16:00` UTC

[BHS1][Dedicated Servers] - Rack T02B24 Jul `15`, `2025` `03:00`-`04:30` UTC

[RBX/LIM][Storage and Backups] - NAS HA maintenance notification Jul `15`, `2025` `04:30`-`10:00` UTC

[GRA1][Dedicated Servers] - Rack G111A21 Jul `16`, `2025` `04:00`-`05:00` UTC

[RBX/SBG][Storage and Backups] - NAS HA maintenance notification Jul `16`, `2025` `04:30`-`10:00` UTC

[RBX8][Network] - Rack R822R11 maintenance notification Jul `17`, `2025` `02:00`-`03:00` UTC

[BHS5][Dedicated Servers] - Rack T05A31 Jul `21`, `2025` `03:00`-`03:30` UTC

[BHS6][Network] - Rack T06C09 maintenance notification Jul `21`, `2025` `10:00`-`12:00` UTC

[GRA3][Network] - Rack GRA0317B05A maintenance notification Jul `22`, `2025` `02:00`-`03:00` UTC

[GRA1][Dedicated Servers] - Rack G135B18 Jul `23`, `2025` `00:00`-`02:00` UTC

[RBX8][Infrastructure] - ROW R806 Jul `23`, `2025` `06:00` - Jul `28`, `2025` `08:00` UTC

[RBX8][Infrastructure] - Rack R806L17/R806L18/R806L19 Jul `23`, `2025` `06:00`-`08:00` UTC

[RBX8][Infrastructure] - ROW R806L20 Jul `23`, `2025` `08:00`-`09:00` UTC

[RBX8][Dedicated Servers] - Rack RBX0840C04A Jul `24`, `2025` `02:00`-`03:00` UTC

[RBX8][Infrastructure] - ROW R806L23/R806L24/R806L25 Jul `24`, `2025` `06:00`-`08:00` UTC

[RBX8][Infrastructure] - ROW R806L26/R806L27/R806R13 Jul `24`, `2025` `08:00`-`10:00` UTC

[RBX8][Infrastructure] - ROW R806R14/R806R15/R806R16 Jul `25`, `2025` `06:00`-`08:00` UTC

[RBX8][Infrastructure] - ROW R806L22/R806L23/R806L24 Jul `25`, `2025` `08:00`-`10:00` UTC

[RBX][Dedicated Servers] - Room W31 Maintenance notification Jul `28`, `2025` `18:00` - Aug `1`, `2025` `02:00` UTC

[SGP1][Dedicated Servers] - Rack 050920 Aug `5`, `2025` `01:00`-`03:00` UTC