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OVHcloud Bare Metal Cloud Status

Current status
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  • Operational
  • Degraded performance
  • Partial Outage
  • Major Outage
  • Under maintenance

All Systems Operational

About This Site

Welcome to the Bare Metal Cloud status page for real-time information on system performance and availability.

Dedicated Servers || Additional services Operational
BHS Operational
ERI Operational
GRA Operational
LIM Operational
YNM Operational
RBX Operational
SBG Operational
SGP Operational
SYD Operational
WAW Operational
YYZ Operational
Dedicated Servers || Delivery Operational
Zone Europe Operational
Zone APAC Operational
Zone Canada Operational
Dedicated Servers || Global Infrastructure Operational
BHS Operational
ERI Operational
GRA Operational
LIM Operational
RBX Operational
SBG Operational
SGP Operational
SYD Operational
WAW Operational
YNM Operational
YYZ Operational
CCH Operational
MR9 Operational
Dedicated Servers || Operating System Operational
Zone Europe Operational
Zone APAC Operational
Zone Canada Operational
Dedicated Servers || Network Operational
BHS Operational
CCH Operational
ERI Operational
GRA Operational
IEB Operational
LIM Operational
MR9 Operational
RBX Operational
SBG Operational
SGP Operational
SYD Operational
WAW Operational
YNM Operational
YYZ Operational
US-EAST-VA Operational
US-WEST-OR Operational
US-WEST-LZ-SEA Operational
DNS || DNS Secondary Operational
ns-kimsufi Operational
sdns1 Operational
sdns2 Operational
sdns1-ca Operational
sdns2-ca Operational
Identity, Security & Operations || Key Management Service Operational
EU-WEST-GRA Operational
EU-WEST-LIM Operational
EU-SOUTH-MIL Operational
EU-WEST-PAR Operational
EU-WEST-RBX Operational
EU-WEST-SBG Operational
AP-SOUTH-MUM Operational
AP-SOUTHEAST-SGP Operational
AP-SOUTHEAST-SYD Operational
CA-EAST-BHS Operational
CA-EAST-TOR Operational
EU-WEST-ERI Operational
EU-CENTRAL-WAW Operational
Identity, Security & Operations || Logs Data Platform Operational
GRA Operational
BHS Operational
Licensing || All Services Operational
Zone Europe Operational
Zone APAC Operational
Zone Canada Operational
Managed Services || Cloud Databases GRA Operational
sql007 Operational
Managed Services || Enterprise Cloud Databases Operational
RBX Operational
GRA Operational
BHS Operational
Managed Services || Load Balancer Operational
GRA Operational
BHS Operational
RBX Operational
SBG Operational
YYZ Operational
SYD Operational
Managed Services || Managed Baremetal Operational
Compute Operational
Network Operational
Storage Operational
Management Operational
Delivery Operational
Storage and Backups || Backup Storage Operational
RBX Operational
BHS Operational
Storage and Backups || Block Storage Operational
BHS Operational
SBG6 Operational
UK1 Operational
DE1 Operational
GRA Operational
Storage and Backups || Cloud Disk Array Operational
GRA Operational
SBG Operational
BHS Operational
Storage and Backups || Enterprise File Storage Operational
BHS Operational
GRA Operational
LIM Operational
RBX Operational
SBG Operational
Storage and Backups || NAS HA Operational
RBX Operational
SBG Operational
BHS Operational
LIM Operational
Virtual Private Servers || Additional services Operational
EU-WEST-ERI Operational
EU-WEST-GRA Operational
SBG Operational
LIM Operational
WAW Operational
BHS Operational
SGP Operational
SYD Operational
UK2 Operational
US-EAST-LZ-ATL Operational
US-EAST-LZ-DAL Operational
US-EAST-LZ-MIA Operational
US-EAST-LZ-NYC Operational
US-EAST-VA Operational
US-WEST-LZ-PAO Operational
US-WEST-OR Operational
YNM Operational
MIL Operational
EU-WEST-LZ-MRS Operational
Virtual Private Servers || Delivery Operational
ERI Operational
GRA Operational
SBG Operational
LIM Operational
WAW Operational
BHS Operational
SGP Operational
SYD Operational
UK2 Operational
US-EAST-LZ-ATL Operational
US-EAST-LZ-DAL Operational
US-EAST-LZ-MIA Operational
US-EAST-LZ-NYC Operational
US-WEST-LZ-PAO Operational
US-WEST-OR Operational
US-EAST-VA Operational
YNM Operational
MIL Operational
EU-WEST-LZ-MRS Operational
Virtual Private Servers || Global Infrastructure Operational
AP-SOUTH-MUM Operational
BHS Operational
ERI Operational
EU-SOUTH-MIL Operational
GRA Operational
SBG Operational
LIM Operational
WAW Operational
SGP Operational
SYD Operational
US-EAST-VA Operational
US-WEST-OR Operational
UK2 Operational
YNM Operational
EU-WEST-LZ-BRU Operational
EU-WEST-LZ-MAD Operational
EU-WEST-LZ-MRS Operational
US-EAST-LZ-ATL Operational
US-EAST-LZ-DAL Operational
US-EAST-LZ-MIA Operational
US-EAST-LZ-NYC Operational
US-WEST-LZ-PAO Operational
US-WEST-LZ-SEA Operational
Virtual Private Servers || Network Operational
BHS Operational
ERI Operational
GRA Operational
LIM Operational
SBG Operational
SGP Operational
SYD Operational
UK2 Operational
WAW Operational
MIL Operational
YNM Operational
EU-WEST-LZ-MRS Operational
US-EAST-LZ-ATL Operational
US-EAST-LZ-DAL Operational
US-EAST-LZ-MIA Operational
US-EAST-LZ-NYC Operational
US-EAST-VA Operational
US-WEST-LZ-PAO Operational
US-WEST-OR Operational
Virtual Private Servers || Operating System Operational
ERI Operational
GRA Operational
SBG Operational
LIM Operational
WAW Operational
BHS Operational
EU-WEST-LZ-MRS Operational
SGP Operational
SYD Operational
UK2 Operational
US-EAST-LZ-ATL Operational
US-EAST-LZ-DAL Operational
US-EAST-LZ-MIA Operational
US-EAST-LZ-NYC Operational
US-EAST-VA Operational
US-WEST-LZ-PAO Operational
US-WEST-OR Operational
YNM Operational
MIL Operational
MIL Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

[RBX4][Cooling System] - Rack 52C06 maintenance notification Aug 10, 2026 06:00-15:00 UTC

As part of our continuous improvement plan, a maintenance is scheduled on our cooling infrastructure.

Start time : 10/08/2026 06:00 UTC
End time : 10/08/2026 15:00 UTC
Service impact : The cooling system's efficiency could be temporarily impacted for some servers, which could cause a decreased performance during this maintenance.
Service improvement : As part of our continuous improvement policy, we will be doing a maintenance on our cooling infrastructure.

Thank you for your understanding.
Posted on Aug 07, 2026 - 09:20 UTC

[GRA4][Cooling System] - Rack GRA0404B02A maintenance notification Aug 10, 2026 06:00-14:00 UTC

As part of our continuous improvement plan, we will be carrying out a maintenance on our cooling infrastructure.

Start time : 10/08/2026 06:00 UTC
End time : 10/08/2026 14:00 UTC
Service impact : None.
Service improvement : As part of our continuous improvement policy, we will be doing a maintenance on our cooling infrastructure.

Thank you for your understanding.
Posted on Jul 24, 2026 - 21:21 UTC

[BHS6][Cooling System] - Rack BHS808A04C maintenance notification Aug 10, 2026 11:00-19:00 UTC

As part of our continuous improvement plan, a maintenance is scheduled on our cooling infrastructure.

Start time : 10/08/2026 11:00 UTC
End time : 10/08/2026 19:00 UTC
Service impact : The cooling system's efficiency could be temporarily impacted for some servers, which could cause a decreased performance during this maintenance.
Service improvement : As part of our continuous improvement policy, we will be doing a maintenance on our cooling infrastructure.

Thank you for your understanding.
Posted on Aug 07, 2026 - 09:26 UTC

[BHS8][Cooling System] - Rack BHS0809A04B Maintenance Notification Aug 10, 2026 11:00-19:30 UTC

As part of our continuous improvement plan, we will be carrying out a maintenance on our cooling infrastructure in Rack BHS0809A04B.

Start time : 10/08/2026 11:00 UTC
End time : 10/08/2026 19:30 UTC
Service impact : The cooling system's efficiency could be temporarily impacted for some servers, which could cause a decreased performance during this maintenance.
Service improvement : As part of our continuous improvement policy, we will be doing a maintenance on our cooling infrastructure.

Thank you for your understanding.
Posted on Aug 07, 2026 - 19:19 UTC

[GRA4][Cooling System] - Rack GRA0404B02B maintenance notification Aug 11, 2026 06:00-14:00 UTC

As part of our continuous improvement plan, we will be carrying out a maintenance on our cooling infrastructure.

Start time : 11/08/2026 06:00 UTC
End time : 11/08/2026 14:00 UTC
Service impact : None.
Service improvement : As part of our continuous improvement policy, we will be doing a maintenance on our cooling infrastructure.

Thank you for your understanding.
Posted on Aug 06, 2026 - 04:02 UTC

[RBX4][Cooling System] - Rack 55B07 maintenance notification Aug 11, 2026 06:00-15:00 UTC

As part of our continuous improvement plan, a maintenance is scheduled on our cooling infrastructure.

Start time : 11/08/2026 06:00 UTC
End time : 11/08/2026 15:00 UTC
Service impact : The cooling system's efficiency could be temporarily impacted for some servers, which could cause a decreased performance during this maintenance.
Service improvement : As part of our continuous improvement policy, we will be doing a maintenance on our cooling infrastructure.

Thank you for your understanding.
Posted on Aug 07, 2026 - 09:28 UTC

[GRA1][Dedicated Servers] - Multiple racks maintenance notification Aug 11, 2026 07:00-10:10 UTC

As part of our continuous improvement plan, maintenance is scheduled on our Bare Metal offer, affecting servers in racks G124B07, G124B14, G124B19, G124B21, G125B02, G125B03, G125B18, G125B21 and G125B22.

Start time : 11/08/2026 07:00 UTC
End time : 11/08/2026 10:10 UTC

List of concerned racks:
- Rack G124B07
- Rack G124B14
- Rack G124B19
- Rack G124B21
- Rack G125B02
- Rack G125B03
- Rack G125B18
- Rack G125B21
- Rack G125B22

Service impact : Public networks will be temporarily unavailable for 30 seconds during the maintenance for servers located in the specified racks.
Service improvement : Following our continuous improvement policy of our network infrastructure, we will be doing a maintenance on a network equipment.

Thank you for your understanding.
Posted on Jul 03, 2026 - 07:07 UTC

[BHS8][Cooling System] - Rack BHS0807B02C maintenance notification Aug 11, 2026 11:00-19:30 UTC

As part of our continuous improvement plan, a maintenance is scheduled on our cooling infrastructure.

Start time : 11/08/2026 11:00 UTC
End time : 11/08/2026 19:30 UTC
Service impact : The cooling system's efficiency could be temporarily impacted for some servers, which could cause a decreased performance during this maintenance.
Service improvement : As part of our continuous improvement policy, we will be doing a maintenance on our cooling infrastructure.

Thank you for your understanding.
Posted on Aug 07, 2026 - 09:31 UTC

[BHS7][Cooling System] - Rack B702A10 maintenance notification Aug 11, 2026 11:00-19:00 UTC

As part of our continuous improvement plan, we will be carrying out a maintenance on our cooling infrastructure.

Start time : 11/08/2026 11:00 UTC
End time : 11/08/2026 19:00 UTC
Service impact : The cooling system's efficiency could be temporarily impacted for some servers, which could cause a decreased performance during this maintenance.
Service improvement : As part of our continuous improvement policy, we will be doing a maintenance on our cooling infrastructure.

Thank you for your understanding.
Posted on Aug 07, 2026 - 11:22 UTC

[GRA4][Cooling System] - Rack GRA0404A01C maintenance notification Aug 12, 2026 06:00-14:00 UTC

As part of our continuous improvement plan, we will be carrying out a maintenance on our cooling infrastructure.

Start time : 12/08/2026 06:00 UTC
End time : 12/08/2026 14:00 UTC
Service impact : None.
Service improvement : As part of our continuous improvement policy, we will be doing a maintenance on our cooling infrastructure.

Thank you for your understanding.
Posted on Jul 24, 2026 - 21:24 UTC

[RBX4][Cooling System] - Rack 56B26 maintenance notification Aug 12, 2026 06:00-15:00 UTC

As part of our continuous improvement plan, we will be carrying out a maintenance on our cooling infrastructure.

Start time : 12/08/2026 06:00 UTC
End time : 12/08/2026 15:00 UTC
Service impact : The cooling system's efficiency could be temporarily impacted for some servers, which could cause a decreased performance during this maintenance.
Service improvement : As part of our continuous improvement policy, we will be doing a maintenance on our cooling infrastructure.

Thank you for your understanding.
Posted on Aug 07, 2026 - 11:30 UTC

[RBX3][Cooling System] - Rack 45D09 maintenance notification Aug 13, 2026 06:00-15:00 UTC

As part of our continuous improvement plan, we will be carrying out a maintenance on our cooling infrastructure.

Start time : 13/08/2026 06:00 UTC
End time : 13/08/2026 15:00 UTC
Service impact : The cooling system's efficiency could be temporarily impacted for some servers, which could cause a decreased performance during this maintenance.
Service improvement : As part of our continuous improvement policy, we will be doing a maintenance on our cooling infrastructure.

Thank you for your understanding.
Posted on Aug 07, 2026 - 11:31 UTC

[BHS8][Cooling System] - Rack BHS0809A02B maintenance notification Aug 13, 2026 11:00 - Aug 14, 2026 05:30 UTC

As part of our continuous improvement plan, we will be carrying out a maintenance on our cooling infrastructure.

Start time : 13/08/2026 11:00 UTC
End time : 13/08/2026 19:30 UTC
Service impact : The cooling system's efficiency could be temporarily impacted for some servers, which could cause a decreased performance during this maintenance.
Service improvement : As part of our continuous improvement policy, we will be doing a maintenance on our cooling infrastructure.

Thank you for your understanding.
Posted on Aug 07, 2026 - 11:35 UTC

[BHS5][Cooling System] - Rack T05A29 maintenance notification Aug 13, 2026 11:05-19:05 UTC

As part of our continuous improvement plan, we will be carrying out a maintenance on our cooling infrastructure.

Start time : 13/08/2026 11:05 UTC
End time : 13/08/2026 19:05 UTC
Service impact : The cooling system's efficiency could be temporarily impacted for some servers, which could cause a decreased performance during this maintenance.
Service improvement : As part of our continuous improvement policy, we will be doing a maintenance on our cooling infrastructure.

Thank you for your understanding.
Posted on Aug 07, 2026 - 11:38 UTC

[BHS1][Dedicated Servers] - Rack 80A03 Migration Notification Aug 17, 2026 04:00-12:00 UTC

As part of our continuous improvement plan, we will be carrying out a migration from Rack 80A03 to Rack T01B24 .

Start time : 17/08/2026 04:00 UTC
End time : 17/08/2026 12:00 UTC
Service impact : Some servers in rack 80A03 will be unavailable during maintenance.
Service improvement : As part of our continuous improvement policy, we will be doing a migration on our infrastructure.

Thank you for your understanding.
Posted on Aug 07, 2026 - 19:26 UTC

[GRA4][Cooling System] - Rack GRA0404A02C maintenance notification Aug 17, 2026 06:00-14:00 UTC

As part of our continuous improvement plan, we will be carrying out a maintenance on our cooling infrastructure.

Start time : 17/08/2026 06:00 UTC
End time : 17/08/2026 14:00 UTC
Service impact : None.
Service improvement : As part of our continuous improvement policy, we will be doing a maintenance on our cooling infrastructure.

Thank you for your understanding.
Posted on Jul 24, 2026 - 21:26 UTC

[LIM1][Dedicated Servers] - Rack L106A10 Maintenance Notification Aug 18, 2026 02:00-03:00 UTC

As part of our continuous improvement plan, maintenance is scheduled on our Bare Metal offer, affecting servers in Rack L106A10.

Start time : 18/08/2026 02:00 UTC
End time : 18/08/2026 03:00 UTC
Service impact : Public network will be temporarily unavailable during the maintenance for servers in Rack L106A10.
Service improvement : As part of our continuous improvement policy, we will be doing a maintenance on our Network infrastructure.

Thank you for your understanding.
Posted on Aug 07, 2026 - 19:35 UTC

[GRA4][Cooling System] - Rack GRA0404A02D maintenance notification Aug 18, 2026 06:00-14:00 UTC

As part of our continuous improvement plan, we will be carrying out a maintenance on our cooling infrastructure.

Start time : 18/08/2026 06:00 UTC
End time : 18/08/2026 14:00 UTC
Service impact : None.
Service improvement : As part of our continuous improvement policy, we will be doing a maintenance on our cooling infrastructure.

Thank you for your understanding.
Posted on Jul 24, 2026 - 21:33 UTC

[GRA4][Cooling System] - Rack GRA0404A03C maintenance notification Aug 19, 2026 06:00-12:00 UTC

As part of our continuous improvement plan, we will be carrying out a maintenance on our cooling infrastructure.

Start time : 19/08/2026 06:00 UTC
End time : 19/08/2026 14:00 UTC
Service impact : None.
Service improvement : As part of our continuous improvement policy, we will be doing a maintenance on our cooling infrastructure.

Thank you for your understanding.
Posted on Jul 24, 2026 - 21:36 UTC

[GRA4][Cooling System] - Rack GRA0404A03D maintenance notification Aug 20, 2026 06:00-14:00 UTC

As part of our continuous improvement plan, we will be carrying out a maintenance on our cooling infrastructure.

Start time : 20/08/2026 06:00 UTC
End time : 20/08/2026 14:00 UTC
Service impact : None.
Service improvement : As part of our continuous improvement policy, we will be doing a maintenance on our cooling infrastructure.

Thank you for your understanding.
Posted on Jul 24, 2026 - 21:44 UTC

[BHS1][Dedicated Servers] - Rack 80A04 migration notification Aug 24, 2026 04:00-12:00 UTC

As part of our continuous improvement plan, we will be carrying out a migration in the rack 80A04 to T01B25.

Start time : 24/08/2026 04:00 UTC
End time : 24/08/2026 12:00 UTC
Service impact : Some servers in rack 80A04 will be unavailable during maintenance for 8 hours.
Service improvement : As part of our continuous improvement policy, we will be doing a migration on our infrastructure.

Thank you for your understanding.
Posted on Aug 07, 2026 - 20:56 UTC

[BHS1][Dedicated Servers] - Rack 80A04 migration notification Aug 24, 2026 04:00-12:00 UTC

As part of our continuous improvement plan, we will be carrying out a migration in the rack 80A04 to T01B25.

Start time : 24/08/2026 04:00 UTC
End time : 24/08/2026 12:00 UTC
Service impact : Some servers in rack 80A04 will be unavailable during maintenance for 8 hours.
Service improvement : As part of our continuous improvement policy, we will be doing a migration on our infrastructure.

Thank you for your understanding.
Posted on Aug 07, 2026 - 20:52 UTC

[GRA4][Cooling System] - Rack GRA0404A04C maintenance notification Aug 24, 2026 06:00-14:00 UTC

As part of our continuous improvement plan, we will be carrying out a maintenance on our cooling infrastructure.

Start time : 24/08/2026 06:00 UTC
End time : 24/08/2026 14:00 UTC
Service impact : None.
Service improvement : As part of our continuous improvement policy, we will be doing a maintenance on our cooling infrastructure.

Thank you for your understanding.
Posted on Jul 24, 2026 - 21:45 UTC

[RBX2][Dedicated Servers] - Rack 21B23 migration notification Aug 24, 2026 22:00 - Aug 25, 2026 01:00 UTC

As part of our continuous improvement plan, we will be carrying out a migration in the rack 21B23 to 21B21.

Start time : 24/08/2026 22:00 UTC
End time : 25/08/2026 01:00 UTC
Service impact : Servers in rack 21B23 will be unavailable during maintenance for 3 hours.
Service improvement : As part of our continuous improvement policy, we will be doing a migration on our infrastructure.

Thank you for your understanding.
Posted on Aug 07, 2026 - 21:02 UTC

[LIM1][Cooling System] - Rack L107B08 maintenance notification Aug 25, 2026 07:00-09:00 UTC

As part of our continuous improvement plan, we will be carrying out a maintenance on our cooling infrastructure.

Start time : 25/08/2026 07:00 UTC
End time : 25/08/2026 09:00 UTC
Service impact : During this maintenance, the servers in the affected rack will be gracefully shut down beforehand. Customers hosted on these servers should expect a planned service interruption for the duration of the maintenance window.
Service improvement : As part of our continuous improvement policy, we will be doing a maintenance on our cooling infrastructure.

Thank you for your understanding.
Posted on Jul 28, 2026 - 12:52 UTC

[GRA4][Cooling System] - Rack GRA0404A03B maintenance notification Aug 26, 2026 06:00-14:00 UTC

As part of our continuous improvement plan, we will be carrying out a maintenance on our cooling infrastructure.

Start time : 26/08/2026 06:00 UTC
End time : 26/08/2026 14:00 UTC
Service impact : None.
Service improvement : As part of our continuous improvement policy, we will be doing a maintenance on our cooling infrastructure.

Thank you for your understanding.
Posted on Aug 06, 2026 - 04:13 UTC

[SYD2][Dedicated Servers] - Row S2-5X-01 maintenance notification Aug 26, 2026 21:00 - Aug 27, 2026 07:00 UTC

As part of our continuous improvement plan, maintenance is scheduled on our Bare Metal offer, affecting servers in row S2-5X-01.

Start time : 26/08/2026 21:00 UTC
End time : 27/08/2026 07:00 UTC
Service impact : Public network will be temporarily unavailable during the maintenance for servers in racks S2-5X-01-08A, S2-5X-01-04A and S2-5X-01-04B.
IPMI network will be temporarily unavailable during the maintenance for servers in racks S2-5X-01-04B, S2-5X-01-05B, S2-5X-01-06B, S2-5X-01-07B, S2-5X-01-08B and S2-5X-01-09B.
Service improvement : As part of our continuous improvement policy, we will be doing a maintenance on our electrical infrastructure.

Thank you for your understanding.
Posted on Jul 23, 2026 - 13:15 UTC

[GRA4][Cooling System] - Rack GRA0404B01C maintenance notification Aug 27, 2026 06:00-14:00 UTC

As part of our continuous improvement plan, we will be carrying out a maintenance on our cooling infrastructure.

Start time : 27/08/2026 06:00 UTC
End time : 27/08/2026 14:00 UTC
Service impact : None.
Service improvement : As part of our continuous improvement policy, we will be doing a maintenance on our cooling infrastructure.

Thank you for your understanding.
Posted on Aug 03, 2026 - 16:12 UTC

[BHS1][Dedicated Servers] - Rack 80A03 migration notification Aug 31, 2026 04:00-12:00 UTC

As part of our continuous improvement plan, we will be carrying out a migration in the rack 80A03 to T01B24.

Start time : 31/08/2026 04:00 UTC
End time : 31/08/2026 12:00 UTC
Service impact : Some servers in rack 80A03 will be unavailable during maintenance for 8 hours.
Service improvement : As part of our continuous improvement policy, we will be doing a migration on our infrastructure.

Thank you for your understanding.
Posted on Aug 07, 2026 - 20:59 UTC

[LIM1][Dedicated Servers] - Rack L121B02 maintenance notification Sep 1, 2026 02:00-03:00 UTC

As part of our continuous improvement plan, maintenance is scheduled on our Bare Metal offer, affecting servers in rack L121B02.

Start time : 01/09/2026 02:00 UTC
End time : 01/09/2026 03:00 UTC
Service impact : vRack network will be temporarily unavailable in the rack L121B02 during the maintenance.
Service improvement : Following our continuous improvement policy of our network infrastructure, we will be doing a maintenance on our network equipment.

Thank you for your understanding.
Posted on Jul 28, 2026 - 13:11 UTC

[GRA4][Cooling System] - Rack GRA0404B02C maintenance notification Sep 1, 2026 06:00-14:00 UTC

As part of our continuous improvement plan, we will be carrying out a maintenance on our cooling infrastructure.

Start time : 01/09/2026 06:00 UTC
End time : 01/09/2026 14:00 UTC
Service impact : None.
Service improvement : As part of our continuous improvement policy, we will be doing a maintenance on our cooling infrastructure.

Thank you for your understanding.
Posted on Aug 06, 2026 - 04:14 UTC

[LIM1][Cooling System] - Rack L104B01 maintenance notification Sep 1, 2026 07:00-09:00 UTC

As part of our continuous improvement plan, we will be carrying out a maintenance on our cooling infrastructure.

Start time : 01/09/2026 07:00 UTC
End time : 01/09/2026 09:00 UTC
Service impact : During this maintenance, the servers in the affected rack will be gracefully shut down beforehand. Customers hosted on these servers should expect a planned service interruption for the duration of the maintenance window.
Service improvement : As part of our continuous improvement policy, we will be doing a maintenance on our cooling infrastructure.

Thank you for your understanding.
Posted on Jul 28, 2026 - 12:53 UTC

Aug 8, 2026

[BHS6][Dedicated Servers] - Rooms T05 / T06 incident notification
Resolved - We are pleased to inform you that the incident affecting our Dedicated Servers offering has been resolved.

Start time : 08/08/2026 02:27 UTC
End time : 08/08/2026 02:52 UTC
Root Cause : This incident was caused by a network equipment issue.

We apologize for any inconvenience caused and appreciate your understanding.
Aug 8, 03:00 UTC
Identified - We are currently experiencing an ongoing incident. We have determined the origin of the issue affecting our Dedicated Servers offer on the specific rooms T05 / T06

Here are some supplementary details :

Start time : 08/08/2026 02:27 UTC
Impacted Service(s) : Some servers in the specified rack are no longer able to access the public network.
Customers Impact : Some customers are temporarily unable to access and use their servers through public network.
Root Cause : This incident is caused by a network equipment issue.
Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.
Aug 8, 02:36 UTC

Aug 7, 2026

[BHS1][Dedicated Servers] - Racks T01C21/T01B78 Incident Notification
Resolved - We are pleased to inform you that the incident affecting our Dedicated Servers offering has been resolved.

Start time : 07/08/2026 14:14 UTC
End time : 07/08/2026 15:57 UTC
Root Cause : This incident was caused by a software issue.

We apologize for any inconvenience caused and appreciate your understanding.
Aug 7, 18:45 UTC
Investigating - We are currently investigating an incident affecting our Dedicated Servers offering, which is causing temporary availability issue in Racks T01C21/T01B78.

Here are some supplementary details :

Start time : 07/08/2026 14:14 UTC
Impacted Service(s) : Some servers in Racks T01C21/T01B78 are temporarily unavailable.
Customers Impact : Customers are temporarily unable to access their servers located in the specified rack.
Ongoing Actions : Our teams are investigating to determine the origin of the incident and fix it.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.
Aug 7, 15:30 UTC
[RBX8][Cooling System] - Rack R823R18 maintenance notification
Completed - All services are operational.
Aug 7, 13:19 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 7, 07:05 UTC
Scheduled - As part of our continuous improvement plan, a maintenance is scheduled on our cooling infrastructure.

Start time : 07/08/2026 06:40 UTC
End time : 07/08/2026 14:00 UTC
Service impact : The cooling system's efficiency could be temporarily impacted for some servers, which could cause a decreased performance during this maintenance.
Service improvement : As part of our continuous improvement policy, we will be doing a maintenance on our cooling infrastructure.

Thank you for your understanding.
Aug 7, 07:02 UTC
[BHS8][Dedicated Servers] - Rack BHS0809A04A incident notification
Resolved - We are pleased to inform you that the incident affecting our Dedicated Servers offering has been resolved.
Start time : 07/08/2026 10:57 UTC
End time : 07/08/2026 12:58 UTC
Root Cause : This incident was caused by a cooling system issue.

We apologize for any inconvenience caused and appreciate your understanding.
Aug 7, 13:04 UTC
Identified - We are currently experiencing an ongoing incident. We have determined the origin of the issue affecting our Dedicated Servers offer on the specific rack BHS0809A04A.

Here are some supplementary details :

Start time : 07/08/2026 10:57 UTC
Impacted Service(s) : Servers in the rack BHS0809A04A are temporarily unable to access the vRack network.
Customers Impact : Customers are temporarily unable to access and use their servers through vRack private network.
Root Cause : This incident is caused by a cooling system issue.
Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.
Aug 7, 11:55 UTC
Investigating - We are currently investigating an incident affecting our Dedicated Servers offering, which is causing temporary availability issue in the rack BHS0809A04A.

Here are some supplementary details :

Start time : 07/08/2026 10:57 UTC
Impacted Service(s) : Servers in the rack BHS0809A04A are temporarily unable to access the vRack network.
Customers Impact : Customers are temporarily unable to access and use their servers through vRack private network.
Ongoing Actions : Our teams are investigating to determine the origin of the incident and fix it.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.
Aug 7, 11:13 UTC
[GRA4][Cooling System] - Rack GRA0404A04D maintenance notification
Completed - We are sorry to inform you that this maintenance is postponed to another date. We will keep you updated as soon as the date is fixed.
Aug 7, 12:00 UTC
Scheduled - As part of our continuous improvement plan, we will be carrying out a maintenance on our cooling infrastructure.

Start time : 25/08/2026 06:00 UTC
End time : 25/08/2026 14:00 UTC
Service impact : None.
Service improvement : As part of our continuous improvement policy, we will be doing a maintenance on our cooling infrastructure.

Thank you for your understanding.
Jul 24, 21:47 UTC
[GRA4][Cooling System] - Rack GRA0404B01D maintenance notification
Completed - We are sorry to inform you that this maintenance is postponed to another date. We will keep you updated as soon as the date is fixed.
Aug 7, 11:57 UTC
Scheduled - As part of our continuous improvement plan, a maintenance is scheduled on our cooling infrastructure.

Start time : 31/08/2026 06:00 UTC
End time : 31/08/2026 14:00 UTC
Service impact : During this maintenance, the servers in the affected rack will be gracefully shut down beforehand. Customers hosted on these servers should expect a planned service interruption for the duration of the maintenance window.
Service improvement : As part of our continuous improvement policy, we will be doing a maintenance on our cooling infrastructure.

Thank you for your understanding.
Aug 6, 08:53 UTC
[RBX8][Dedicated Servers] - Rack R831B17 incident notification
Resolved - We are pleased to inform you that the incident affecting our Dedicated Servers offering on rack R831B17 has been resolved.

Start time : 07/08/2026 07:55 UTC
End time : 07/08/2026 08:55 UTC
Root Cause : This incident was caused by a cooling system issue.

We apologize for any inconvenience caused and appreciate your understanding.
Aug 7, 09:03 UTC
Identified - We are currently experiencing an ongoing incident. We have determined the origin of the issue affecting our Dedicated Servers offer on the specific rack R831B17.

Here are some supplementary details :

Start time : 07/08/2026 07:55 UTC
Impacted Service(s) : The majority of the servers in the rack R831B17 are no longer impacted by this incident.
Customers Impact : Some customers are temporarily unable to access their servers located on the specified rack.
Root Cause : This incident is caused by a cooling system issue.
Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.
Aug 7, 08:59 UTC
Investigating - We are currently investigating an incident affecting our Dedicated Servers offering, which is causing temporary issue in the rack R831B17.

Here are some supplementary details :

Start time : 07/08/2026 07:55 UTC
Impacted Service(s) : All servers in the rack R831B17 are temporarily unavailable.
Customers Impact : Customers are temporarily unable to access their servers located on the specified rack.
Ongoing Actions : Our teams are investigating to determine the origin of the incident and fix it.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.
Aug 7, 08:07 UTC
[LIM1][Dedicated Servers] - Rack L107A11 incident notification
Resolved - We are pleased to inform you that the incident affecting our Dedicated Servers offering on rack L107A11 has been resolved.

Start time : 07/08/2026 06:29 UTC
End time : 07/08/2026 08:31 UTC
Root Cause : This incident was caused by an electrical equipment issue.

We apologize for any inconvenience caused and appreciate your understanding.
Aug 7, 08:32 UTC
Identified - We are currently experiencing an ongoing incident. We have determined the origin of the issue affecting our Dedicated Servers offer on the specific rack L107A11.

Here are some supplementary details :

Start time : 07/08/2026 06:29 UTC
Impacted Service(s) : The majority of the servers in the rack L107A11 are no longer impacted.
Customers Impact : Some customers are temporarily unable to access their servers located on the specified rack.
Root Cause : This incident is caused by an electrical equipment issue.
Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.
Aug 7, 07:26 UTC
Monitoring - Service has been fully restored since 07/08/2026 07:04 UTC. Monitoring remains active to ensure long-term stability.

Here are some supplementary details :

Start time : 07/08/2026 06:29 UTC
Impacted Service(s) : All servers in the rack L107A11 were temporarily unavailable.
Customers Impact : Customers were temporarily unable to access their servers located on the specified rack.

We apologize for any inconvenience caused and appreciate your understanding.
Aug 7, 07:15 UTC
Investigating - We are currently investigating an incident affecting our Dedicated Servers offering, which is causing temporary issue in the rack L107A11.

Here are some supplementary details :

Start time : 07/08/2026 06:29 UTC
Impacted Service(s) : All servers in the rack L107A11 are temporarily unavailable.
Customers Impact : Customers are temporarily unable to access their servers located on the specified rack.
Ongoing Actions : Our teams are investigating to determine the origin of the incident and fix it.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.
Aug 7, 06:46 UTC

Aug 6, 2026

[BHS5][Dedicated Servers] - Racks T05E34/T05E35 Incident Notification
Resolved - We are pleased to inform you that the incident affecting our Dedicated Servers offering has been resolved.

Start time : 06/08/2026 11:45 UTC
End time : 06/08/2026 13:25 UTC
Root Cause : This incident was caused by a cooling system issue.

We apologize for any inconvenience caused and appreciate your understanding.
Aug 6, 14:33 UTC
Identified - We have determined the origin of the issue affecting our Dedicated Servers offer in Racks T05E34/T05E35.

Here are some supplementary details :

Start time : 06/08/2026 11:45 UTC
Impacted Service(s) : Some servers in Racks T05E34/T05E35 are temporarily unavailable.
Customers Impact : Customers are temporarily unable to access their servers located on the specified racks.
Root Cause : This incident is caused by a cooling system issue.
Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.
Aug 6, 12:54 UTC
Investigating - We are currently investigating an incident affecting our Dedicated Servers offering, which is causing temporary availability issue in Racks T05E34/T05E35.

Here are some supplementary details :

Start time : 06/08/2026 11:45 UTC
Impacted Service(s) : Some servers in the Racks T05E34/T05E35 are temporarily unavailable.
Customers Impact : Customers are temporarily unable to access their servers located on the specified racks.
Ongoing Actions : Our teams are investigating to determine the origin of the incident and fix it.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.
Aug 6, 12:29 UTC
[RBX8][Cooling System] - Rack R803R02 maintenance notification
Completed - All services are operational.
Aug 6, 14:17 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 6, 06:51 UTC
Scheduled - As part of our continuous improvement plan, a maintenance is scheduled on our cooling infrastructure.

Start time : 06/08/2026 06:35 UTC
End time : 06/08/2026 15:00 UTC
Service impact : The cooling system's efficiency could be temporarily impacted for some servers, which could cause a decreased performance during this maintenance.
Service improvement : As part of our continuous improvement policy, we will be doing a maintenance on our cooling infrastructure.

Thank you for your understanding.
Aug 6, 06:43 UTC
[RBX4][Cooling System] - Rack 54B18 maintenance notification
Completed - All services are operational.
Aug 6, 13:22 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 6, 08:00 UTC
Scheduled - As part of our continuous improvement plan, a maintenance is scheduled on our cooling infrastructure.

Start time : 06/08/2026 06:00 UTC
End time : 06/08/2026 15:00 UTC
Service impact : During this maintenance, the cooling system's efficiency may be temporarily reduced for some servers, potentially lowering performance. Despite ongoing mitigation efforts, customers could still experience a temporary reboot or shutdown in the worst case.
Service improvement : As part of our continuous improvement policy, we will be doing a maintenance on our cooling infrastructure.

Thank you for your understanding.
Aug 6, 07:59 UTC
[BHS4][Cooling System] - Rack T04A01 Maintenance Notification
Completed - All services are operational.
Aug 6, 13:14 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 6, 11:00 UTC
Scheduled - As part of our continuous improvement plan, we will be carrying out a maintenance on our cooling infrastructure in Rack T04A01.

Start time : 06/08/2026 11:00 UTC
End time : 06/08/2026 19:30 UTC
Service impact : During this maintenance, the cooling system's efficiency may be temporarily reduced for some servers, potentially lowering performance. Despite ongoing mitigation efforts, customers could still experience a temporary reboot or shutdown in the worst case.
Service improvement : As part of our continuous improvement policy, we will be doing a maintenance on our cooling infrastructure.

Thank you for your understanding.
Aug 4, 12:15 UTC
[GRA3][Cooling System] - Rack GRA0327A03C maintenance notification
Completed - The scheduled maintenance has been completed.
Aug 6, 11:45 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 6, 06:50 UTC
Scheduled - As part of our continuous improvement plan, a maintenance is scheduled on our cooling infrastructure.

Start time : 06/08/2026 06:30 UTC
End time : 06/08/2026 12:00 UTC
Service impact : During this maintenance, the servers in the affected rack will be gracefully shut down beforehand. Customers hosted on these servers should expect a planned service interruption for the duration of the maintenance window.
Service improvement : As part of our continuous improvement policy, we will be doing a maintenance on our cooling infrastructure.

Thank you for your understanding.
Aug 6, 06:47 UTC
[BHS8][Dedicated Servers] - Rack BHS0817B02A maintenance notification
Completed - We are sorry to inform you that this maintenance is postponed to another date. We will keep you updated as soon as the date is fixed.
Aug 6, 05:33 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 6, 05:00 UTC
Scheduled - As part of our continuous improvement plan, maintenance is scheduled on our Bare Metal offer, affecting servers in rack BHS0817B02A.

Start time : 06/08/2026 05:00 UTC
End time : 06/08/2026 05:30 UTC
Service impact : If LACP is enabled, temporary bandwidth perturbations may be observed on both the public and private networks.
Service improvement : Following our continuous improvement policy of our network infrastructure, we will be doing a maintenance on multiple network equipment.

Thank you for your understanding.
Jul 15, 07:32 UTC
[GRA1][Dedicated Servers] - Rack G128B03 maintenance notification
Completed - The scheduled maintenance has been completed.
Aug 6, 03:33 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 6, 02:00 UTC
Scheduled - As part of our continuous improvement plan, maintenance is scheduled on our Bare Metal offer, affecting servers in rack G128B03.

Start time : 06/08/2026 02:00 UTC
End time : 06/08/2026 03:00 UTC
Service impact : vRack network will be temporarily unavailable during the maintenance for servers in rack G128B03.
Service improvement : Following our continuous improvement policy of our network infrastructure, we will be doing a maintenance on multiple network equipment.

Thank you for your understanding.
Jul 22, 12:15 UTC

Aug 5, 2026

[BHS][Storage and Backups] - Cloud Disk Array incident notification
Resolved - We are pleased to inform you that the incident affecting our Storage and Backups offering has been resolved.

Start time : 05/08/2026 17:00 UTC
End time : 05/08/2026 20:13 UTC
Root Cause : A service disruption occurred due to an unexpected infrastructure failure.

We apologize for any inconvenience caused and appreciate your understanding.
Aug 5, 22:35 UTC
Update - We are continuing to work on a fix for this issue.
Aug 5, 17:35 UTC
Update - We are currently experiencing an ongoing incident. We have determined the origin of the issue affecting our Storage and Backups offer on the specific BHS region.

Here are some supplementary details :

Start time : 05/08/2026 17:00 UTC
Impacted Service(s) : Some Cloud Disk Array services are temporarily unavailable in the BHS region.
Customers Impact : Some customers may be temporarily unable to access their Cloud Disk Array service in this region.
Root Cause : A service disruption occurred due to an unexpected infrastructure failure
Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.
Aug 5, 17:34 UTC
Identified - We are currently experiencing an ongoing incident. We have determined the origin of the issue affecting our Storage and Backups offer on the specific BHS region.

Here are some supplementary details :

Start time : 05/08/2026 17:00 UTC
Impacted Service(s) : Some Cloud Disk Array services are temporarily unavailable in the BHS region.
Customers Impact : Some customers may be temporarily unable to access their Cloud Disk Array service in this region.
Root Cause : A service disruption occurred due to an unexpected infrastructure failure
Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.
Aug 5, 17:25 UTC
[RBX4][Dedicated Servers] - Rack 55A24 Incident Notification
Resolved - We are pleased to inform you that the incident affecting our Dedicated Servers offering has been resolved.

Start time : 05/08/2026 21:22 UTC
End time : 05/08/2026 22:16 UTC
Root Cause : This incident was caused by an electrical equipment issue.

We apologize for any inconvenience caused and appreciate your understanding.
Aug 5, 22:25 UTC
Identified - We are currently experiencing an ongoing incident. We have determined the origin of the issue affecting our Dedicated Servers offer on the specific rack 55A24.

Here are some supplementary details :

Start time : 05/08/2026 21:22 UTC
Impacted Service(s) : Some servers in the rack 55A24 are temporarily unavailable.
Customers Impact : Some customers are temporarily unable to access their servers located on the specified rack.
Root Cause : This incident is caused by an electrical equipment issue.
Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.
Aug 5, 21:46 UTC
[BHS1][Dedicated Servers] - Rack T02A47 Incident Notification
Resolved - We had an incident on Dedicated Servers offer which has now been resolved.

Here are some supplementary details :

Start time : 05/08/2026 21:36 UTC
End time : 05/08/2026 21:56 UTC
Impacted Service(s) : Some servers in the specified rack were no longer able to access the public network.
Customers Impact : Some customers were temporarily unable to access their servers via public network located on the specified rack.
Root Cause : This incident was caused by a network equipment issue.

We thank you for your understanding and patience throughout this incident.
Aug 5, 22:07 UTC
[GRA4][Cooling System] - Rack GRA0404B01A maintenance notification
Completed - The scheduled maintenance has been completed.
Aug 5, 14:34 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 5, 06:00 UTC
Scheduled - As part of our continuous improvement plan, we will be carrying out a maintenance on our cooling infrastructure.

Start time : 05/08/2026 06:00 UTC
End time : 05/08/2026 14:00 UTC
Service impact : None.
Service improvement : As part of our continuous improvement policy, we will be doing a maintenance on our cooling infrastructure.

Thank you for your understanding.
Jul 24, 20:12 UTC
[BHS4][Cooling System] - Rack T04B28 Maintenance Notification
Completed - The scheduled maintenance has been completed.
Aug 5, 13:08 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 5, 11:00 UTC
Scheduled - As part of our continuous improvement plan, we will be carrying out a maintenance on our cooling infrastructure in Rack T04B28.

Start time : 05/08/2026 11:00 UTC
End time : 05/08/2026 19:30 UTC
Service impact : During this maintenance, the cooling system's efficiency may be temporarily reduced for some servers, potentially lowering performance. Despite ongoing mitigation efforts, customers could still experience a temporary reboot or shutdown in the worst case.
Service improvement : As part of our continuous improvement policy, we will be doing a maintenance on our cooling infrastructure.

Thank you for your understanding.
Aug 4, 12:09 UTC
[GRA4][Cooling System] - Rack GRA0404B01B maintenance notification
Completed - The current maintenance has been canceled and it will be rescheduled later.
Aug 5, 12:03 UTC
Scheduled - As part of our continuous improvement plan, we will be carrying out a maintenance on our cooling infrastructure.

Start time : 06/08/2026 06:00 UTC
End time : 06/08/2026 14:00 UTC
Service impact : None.
Service improvement : As part of our continuous improvement policy, we will be doing a maintenance on our cooling infrastructure.

Thank you for your understanding.
Jul 24, 20:13 UTC
[RBX3][Dedicated Servers] - Racks 41H05/41H06/41G06/41G07/41F02 maintenance notification
Completed - The scheduled maintenance has been completed.
Aug 5, 02:34 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 5, 02:00 UTC
Scheduled - As part of our continuous improvement plan, maintenance is scheduled on our Bare Metal offer, affecting servers in the specified racks.

Start time : 05/08/2026 02:00 UTC
End time : 05/08/2026 03:00 UTC
Service impact : The public network will be temporarily unavailable during the maintenance for servers located in the racks listed below :
41H05
41H06
41G06
41G07
41F02

Service improvement : Following our continuous improvement policy of our network infrastructure, we will be doing a maintenance on multiple network equipment.

Thank you for your understanding.
Jul 28, 13:21 UTC

Aug 4, 2026

[GRA2][Dedicated Servers] - G253A07/G253A09/G253A10/G253A11/G253A12 Incident Notification
Resolved - We are pleased to inform you that the incident affecting our Dedicated Servers offering has been resolved.

Start time : 04/08/2026 21:08 UTC
End time : 04/08/2026 22:25 UTC
Root Cause : This incident was caused by a cooling system issue.

We apologize for any inconvenience caused and appreciate your understanding.
Aug 4, 22:51 UTC
Identified - We are currently experiencing an ongoing incident. We have determined the origin of the issue affecting our Dedicated Servers offer on the specific racks G253A07/G253A09/G253A10/G253A11/G253A12.

Here are some supplementary details :

Start time : 04/08/2026 21:08 UTC
Impacted Service(s) : Servers in the rack G253A10 are no longer able to access the public network. Servers in the rack G253A11 are no longer able to access the vRack network. Servers in the racks G253A07/G253A09/G253A12 are no longer able to access the IPMI interface.
Customers Impact : Customers are temporarily unable to access their servers through the affected networks: public network for rack G253A10, vRack network for rack G253A11, and IPMI interface for racks G253A07/G253A09/G253A12.
Root Cause : This incident is caused by a cooling system issue.
Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.
Aug 4, 21:38 UTC
[RBX8][Dedicated Servers] - Rack R806R10 - R806R11 - R806R12 incident notification
Resolved - We are pleased to inform you that the incident affecting our Dedicated Servers offering has been resolved.

Start time : 04/08/2026 13:48 UTC
End time : 04/08/2026 19:12 UTC
Root Cause : This incident was caused by a cooling system issue.

We apologize for any inconvenience caused and appreciate your understanding.
Aug 4, 19:16 UTC
Update - We have new information regarding the incident that affected your service(s).

Please find below an update on the situation:
Update : All the servers in rack R806R12 are now operational.
Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.
Aug 4, 18:21 UTC
Update - We have new information regarding the incident that affected your service(s).

Please find below an update on the situation:
Update : A significant number of servers are now operational.
Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.
Aug 4, 15:45 UTC
Identified - We are currently experiencing an ongoing incident. We have determined the origin of the issue affecting our Dedicated Servers offer on the specific rack R806R10 - R806R11 - R806R12.

Here are some supplementary details :

Start time : 04/08/2026 13:48 UTC
Impacted Service(s) : All servers in the rack R806R10 - R806R11 - R806R12 are temporarily unavailable.
Customers Impact : Customers are temporarily unable to access their servers located on the specified racks.
Root Cause : This incident is caused by a cooling system issue.
Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.
Aug 4, 13:59 UTC
[GRA4][Cooling System] - Rack GRA0404A04B maintenance notification
Completed - The scheduled maintenance has been completed.
Aug 4, 14:36 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 4, 06:00 UTC
Scheduled - As part of our continuous improvement plan, we will be carrying out a maintenance on our cooling infrastructure.

Start time : 04/08/2026 06:00 UTC
End time : 04/08/2026 14:00 UTC
Service impact : None.
Service improvement : As part of our continuous improvement policy, we will be doing a maintenance on our cooling infrastructure.

Thank you for your understanding.
Jul 24, 20:11 UTC
[BHS8][Cooling System] - Racks BHS0803A05A/BHS0803B01B Maintenance Notification
Completed - The scheduled maintenance has been completed.
Aug 4, 14:35 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 4, 11:55 UTC
Scheduled - As part of our continuous improvement plan, we will be carrying out a maintenance on our cooling infrastructure in Racks BHS0803A05A/BHS0803B01B.

Start time : 30/07/2026 11:55 UTC
End time : 30/07/2026 16:00 UTC
Service impact : None.
Service improvement : As part of our continuous improvement policy, we will be doing a maintenance on our cooling infrastructure.

Thank you for your understanding.
Aug 4, 11:51 UTC
[RBX3][Dedicated Servers] - Rack 41C15 maintenance notification
Completed - All services are operational.
Aug 4, 06:41 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 4, 05:00 UTC
Scheduled - As part of our continuous improvement plan, we will be carrying out a maintenance on our electrical infrastructure.

Start time : 04/08/2026 05:00 UTC
End time : 04/08/2026 06:00 UTC
Service impact : All servers will be unavailable in the rack 41C15 during maintenance.
Service improvement : As part of our continuous improvement policy, we will be doing a maintenance on our electrical infrastructure.

Thank you for your understanding.
Jul 28, 13:05 UTC
[BHS1][Dedicated Servers] - Multiple Racks Migration Notification
Completed - All services are operational.
Aug 4, 06:26 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 4, 02:00 UTC
Scheduled - As part of our continuous improvement plan, we will be carrying out a migration in multiple racks.

List of concerned racks :
- T06E27
- T06D36
- T06D14
- T05E01
- T05C09
- T05B10
- T05B12
- T05B09
- T05B06
- T05B03
- T05A18

Start time : 04/08/2026 02:00 UTC
End time : 04/08/2026 10:00 UTC
Service impact : Some servers in specified racks will be unavailable during maintenance for 8 hours.
Service improvement : As part of our continuous improvement policy, we will be doing a migration on our infrastructure.

Thank you for your understanding.
Jul 23, 10:22 UTC
[RBX3][Dedicated Servers] - Rack 45B09 Incident notification
Resolved - We are pleased to inform you that the incident affecting our Dedicated Servers offering has been resolved.

Start time : 04/08/2026 01:32 UTC
End time : 04/08/2026 02:16 UTC
Root Cause : This incident was caused by a network equipment issue.

We apologize for any inconvenience caused and appreciate your understanding.
Aug 4, 02:21 UTC
Identified - We are currently experiencing an ongoing incident. We have determined the origin of the issue affecting our Dedicated Servers offer on the specific rack 45B09 in RBX3 region.

Here are some supplementary details :

Start time : 04/08/2026 01:32 UTC
Impacted Service(s) : Some servers in the rack 45B09 are temporarily unavailable.
Customers Impact : Some customers are temporarily unable to access their servers located on the specified rack.
Root Cause : This incident is caused by a network equipment issue.
Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.
Aug 4, 01:38 UTC

Aug 3, 2026

[GRA4][Cooling System] - Rack GRA0404A04A maintenance notification
Completed - The scheduled maintenance has been completed.
Aug 3, 15:47 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 3, 06:00 UTC
Scheduled - As part of our continuous improvement plan, we will be carrying out a maintenance on our cooling infrastructure.

Start time : 03/08/2026 06:00 UTC
End time : 03/08/2026 14:00 UTC
Service impact : None.
Service improvement : As part of our continuous improvement policy, we will be doing a maintenance on our cooling infrastructure.

Thank you for your understanding.
Jul 24, 20:09 UTC
[RBX8][Cooling System] - Rack R821R27 maintenance notification
Completed - The maintenance has now been completed and the current maintenance window is closed. Some remaining activities will be rescheduled for a future maintenance session.
Thank you for your understanding.
Aug 3, 15:42 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 3, 13:13 UTC
Scheduled - As part of our continuous improvement plan, we will be carrying out a maintenance on our cooling infrastructure.

Start time : 03/08/2026 12:45 UTC
End time : 03/08/2026 15:00 UTC
Service impact : During this maintenance, the cooling system's efficiency may be temporarily reduced for some servers, potentially lowering performance. Despite ongoing mitigation efforts, customers could still experience a temporary reboot or shutdown in the worst case.
Service improvement : As part of our continuous improvement policy, we will be doing a maintenance on our cooling infrastructure.

Thank you for your understanding.
Aug 3, 13:11 UTC
[RBX8][Cooling System] - Rack R806L11 maintenance notification
Completed - The scheduled maintenance has been completed.
Aug 3, 15:39 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 3, 08:41 UTC
Scheduled - As part of our continuous improvement plan, a maintenance is scheduled on our cooling infrastructure.

Start time : 03/08/2026 08:21 UTC
End time : 03/08/2026 15:00 UTC
Service impact : The cooling system's efficiency could be temporarily impacted for some servers, which could cause a decreased performance during this maintenance.
Service improvement : As part of our continuous improvement policy, we will be doing a maintenance on our cooling infrastructure.

Thank you for your understanding.
Aug 3, 08:40 UTC

Aug 2, 2026

[RBX8][Dedicated Servers] - Rack R805R01 Incident Notification
Resolved - We are pleased to inform you that the incident affecting our Dedicated Servers offering has been resolved.

Start time : 02/08/2026 16:32 UTC
End time : 02/08/2026 20:51 UTC
Root Cause : This incident was caused by a cooling system issue.

We apologize for any inconvenience caused and appreciate your understanding.
Aug 2, 20:53 UTC
Update - We have new information regarding the incident that affected your service(s).

Please find below an update on the situation:
Update : The majority of servers are now back online.
Ongoing Actions : Our teams continue to work on restoring the remaining servers.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.
Aug 2, 17:17 UTC
Identified - We are currently experiencing an ongoing incident. We have determined the origin of the issue affecting our Dedicated Servers offer on the specific rack R805R01.

Here are some supplementary details :

Start time : 02/08/2026 16:32 UTC
Impacted Service(s) : All servers in the rack R805R01 are temporarily unavailable.
Customers Impact : Customers are temporarily unable to access their servers located on the specified rack.
Root Cause : This incident is caused by a cooling system issue.
Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.
Aug 2, 17:14 UTC
Investigating - We are currently investigating an incident affecting our Dedicated Servers offering, which is causing temporary availability issue in the rack R805R01.

Here are some supplementary details :

Start time : 02/08/2026 16:32 UTC
Impacted Service(s) : All servers in the rack R805R01 are temporarily unavailable.
Customers Impact : Customers are temporarily unable to access their servers located on the specified rack.
Ongoing Actions : Our teams are investigating to determine the origin of the incident and fix it.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.
Aug 2, 16:44 UTC
[GRA3][Dedicated Servers] - Rack GRA0319A04B incident notification
Resolved - We are pleased to inform you that the incident affecting our Dedicated Servers offering has been resolved.

Start time : 02/08/2026 10:38 UTC
End time : 02/08/2026 12:42 UTC
Root Cause : This incident was caused by a network equipment issue.

We apologize for any inconvenience caused and appreciate your understanding.
Aug 2, 12:48 UTC
Identified - We are currently experiencing an ongoing incident. We have determined the origin of the issue affecting our Dedicated Servers offer on the specific rack GRA0319A04B.

Here are some supplementary details :

Start time : 02/08/2026 10:38 UTC
Impacted Service(s) : Servers in the rack were no longer able to access the vRack network.
Customers Impact : Some customers are temporarily unable to access and use their servers through vRack private network.
Root Cause : This incident is caused by a network equipment issue.
Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.
Aug 2, 12:05 UTC
Investigating - We are currently investigating an incident affecting our Dedicated Servers offering, which is causing temporary availability issue in the rack GRA0319A04B.

Here are some supplementary details :

Start time : 02/08/2026 10:38 UTC
Impacted Service(s) : Servers in the rack were no longer able to access the vRack network.
Customers Impact : Some customers are temporarily unable to access and use their servers through vRack private network.
Ongoing Actions : Our teams are investigating to determine the origin of the incident and fix it.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.
Aug 2, 10:49 UTC
[GRA1][Dedicated Servers] - Rack G108A05 - G108A06 - G108A07 incident notification
Resolved - We are pleased to inform you that the incident affecting our Dedicated Servers offering has been resolved.

Start time : 02/08/2026 10:34 UTC
End time : 02/08/2026 12:21 UTC
Root Cause : This incident was caused by a hardware issue.

We apologize for any inconvenience caused and appreciate your understanding.
Aug 2, 12:22 UTC
Identified - We are currently experiencing an ongoing incident. We have determined the origin of the issue affecting our Dedicated Servers offer on the specific racks G108A05 G108A06 G108A07.

Here are some supplementary details :

Start time : 02/08/2026 10:34 UTC
Impacted Service(s) : A significant number of servers in racks G108A05 and G108A06 are operational. All servers in rack G108A07 are also operational.
Customers Impact : Customers are temporarily unable to access their servers located on the specified racks.
Root Cause : This incident is caused by a hardware issue.
Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.
Aug 2, 11:01 UTC
Investigating - We are currently investigating an incident affecting our Dedicated Servers offering, which is causing temporary availability issue in the racks G108A05 G108A06 G108A07.

Here are some supplementary details :

Start time : 02/08/2026 10:34 UTC
Impacted Service(s) : All servers in the racks G108A05 G108A06 G108A07 are temporarily unavailable.
Customers Impact : Customers are temporarily unable to access their servers located on the specified racks.
Ongoing Actions : Our teams are investigating to determine the origin of the incident and fix it.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.
Aug 2, 10:44 UTC

Aug 1, 2026

[RBX8][Dedicated Servers] - Rack R827B02B incident notification
Resolved - We are pleased to inform you that the incident affecting our Dedicated Servers offering on rack R827B02B has been resolved.

Start time : 31/07/2026 16:41 UTC
End time : 01/08/2026 00:47 UTC
Root Cause : This incident was caused by a cooling system issue.

We apologize for any inconvenience caused and appreciate your understanding.
Aug 1, 00:55 UTC
Identified - We are currently experiencing an ongoing incident. We have determined the origin of the issue affecting our Dedicated Servers offer on the specific Rack R827B02B.

Here are some supplementary details :

Start time : 31/07/2026 16:41 UTC
Impacted Service(s) : Some servers in the rack R827B02B are temporarily unavailable.
Customers Impact : Some customers are temporarily unable to access their servers located on the specified rack
Root Cause : This incident is caused by a cooling system issue.
Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.

We will keep you updated on the progress and resolution.
Jul 31, 17:06 UTC

Jul 31, 2026

[LIM3][Dedicated Servers]] - Rack LIM0310B02A Incident notification
Resolved - We are pleased to inform you that the incident affecting our Dedicated Servers offering has been resolved.

Start time : 31/07/2026 11:50 UTC
End time : 31/07/2026 14:46 UTC
Root Cause : This incident was caused by a cooling system issue.

We apologize for any inconvenience caused and appreciate your understanding.
Jul 31, 14:47 UTC
Identified - We are currently experiencing an ongoing incident. We have determined the origin of the issue affecting our Dedicated Servers offer on the specific rack LIM0310B02A.

Here are some supplementary details :

Start time : 31/07/2026 11:50 UTC
Impacted Service(s) : All servers in the rack LIM0310B02A are temporarily unavailable.
Customers Impact : Customers are temporarily unable to access their servers located on the specified rack.
Root Cause : This incident is caused by a cooling system issue.
Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.
Jul 31, 12:06 UTC

Jul 30, 2026

[RBX3][Dedicated Servers] - Multiple racks incident notification
Resolved - We had an incident on Dedicated Servers offer on racks 41F02, 41G06, 41G07 and 41H06 which has now been resolved.

Here are some supplementary details :

Start time : 30/07/2026 15:58 UTC
End time : 30/07/2026 16:02 UTC
Impacted Service(s) : Servers in the specified racks were temporarily unable to access the public network.
Customers Impact : Customers were temporarily unable to access their servers via public network located in racks 41F02, 41G06, 41G07 and 41H06.
Root Cause : This incident was caused by a network equipment issue.

We thank you for your understanding and patience throughout this incident.
Jul 30, 16:23 UTC
[BHS8][Cooling System] - Rack BHS0814A04B maintenance notification
Completed - The scheduled maintenance has been completed.
Jul 30, 15:17 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 30, 11:15 UTC
Scheduled - As part of our continuous improvement plan, we will be carrying out a maintenance on our cooling infrastructure.

Start time : 30/07/2026 11:00 UTC
End time : 30/07/2026 16:00 UTC
Service impact : None.
Service improvement : As part of our continuous improvement policy, we will be doing a maintenance on our cooling infrastructure.

Thank you for your understanding.
Jul 30, 11:13 UTC
[BHS8][Cooling System] - Rack BHS0814A05B maintenance notification
Completed - The scheduled maintenance has been completed.
Jul 30, 15:17 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 30, 11:15 UTC
Scheduled - As part of our continuous improvement plan, we will be carrying out a maintenance on our cooling infrastructure.

Start time : 30/07/2026 11:00 UTC
End time : 30/07/2026 16:00 UTC
Service impact : None.
Service improvement : As part of our continuous improvement policy, we will be doing a maintenance on our cooling infrastructure.

Thank you for your understanding.
Jul 30, 11:11 UTC
[BHS8][Cooling System] - Rack BHS0814A01A maintenance notification
Completed - The scheduled maintenance has been completed.
Jul 30, 15:16 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 30, 11:10 UTC
Scheduled - As part of our continuous improvement plan, we will be carrying out a maintenance on our cooling infrastructure.

Start time : 30/07/2026 11:00 UTC
End time : 30/07/2026 16:00 UTC
Service impact : None.
Service improvement : As part of our continuous improvement policy, we will be doing a maintenance on our cooling infrastructure.

Thank you for your understanding.
Jul 30, 11:09 UTC
[RBX8][Cooling System] - Rack R809R24 maintenance notification
Completed - The scheduled maintenance has been completed.
Jul 30, 15:11 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 30, 08:00 UTC
Scheduled - As part of our continuous improvement plan, we will be carrying out a maintenance on our cooling infrastructure.

Start time : 30/07/2026 07:30 UTC
End time : 30/07/2026 15:00 UTC
Service impact : None.
Service improvement : As part of our continuous improvement policy, we will be doing a maintenance on our cooling infrastructure.

Thank you for your understanding.
Jul 30, 07:53 UTC
[RBX8][Dedicated Servers] - Rack R809R24 incident notification
Resolved - We are pleased to inform you that the incident affecting our Dedicated Servers offering on rack R809R24 has been resolved.

Start time : 30/07/2026 08:43 UTC
End time : 30/07/2026 14:42 UTC
Root Cause : This incident was caused by a hardware issue.

We apologize for any inconvenience caused and appreciate your understanding.
Jul 30, 15:08 UTC
Identified - We have new information regarding this incident that affected your service(s).

Please find below an update on the situation:

Update : The power has been restored to the rack. Most servers are now operational.
Our team is working to fix the remaining servers

We will keep you updated on the progress of this incident.
We apologize for any inconvenience caused and appreciate your understanding.
Jul 30, 11:43 UTC
Investigating - We are currently investigating an incident affecting our Dedicated Servers offering, which is causing temporary issue in the RBX8 region.

Here are some supplementary details :

Start time : 30/07/2026 08:43 UTC
Impacted Service(s) : All servers in the rack R809R24 are temporarily unavailable.
Customers Impact : Customers are temporarily unable to access their servers located on the specified rack.
Ongoing Actions : Our teams are investigating to determine the origin of the incident and fix it.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.
Jul 30, 09:03 UTC
[GRA3][Dedicated Servers] - Rack GRA0326A05C maintenance notification
Completed - The scheduled maintenance has been completed.
Jul 30, 13:34 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 30, 12:50 UTC
Scheduled - As part of our continuous improvement plan, we will be carrying out a maintenance on our cooling infrastructure.

Start time : 30/07/2026 12:30 UTC
End time : 30/07/2026 14:00 UTC
Service impact : During this maintenance, the cooling system's efficiency may be temporarily reduced for some servers, potentially lowering performance. Despite ongoing mitigation efforts, customers could still experience a temporary reboot or shutdown in the worst case.
Service improvement : As part of our continuous improvement policy, we will be doing a maintenance on our cooling infrastructure.

Thank you for your understanding.
Jul 30, 12:47 UTC
[GRA4][Cooling System] - Rack GRA0404A03B maintenance notification
Completed - The current maintenance has been canceled and it will be rescheduled later.
Jul 30, 07:19 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 30, 06:00 UTC
Scheduled - As part of our continuous improvement plan, we will be carrying out a maintenance on our cooling infrastructure.

Start time : 30/07/2026 06:00 UTC
End time : 30/07/2026 14:00 UTC
Service impact : None.
Service improvement : As part of our continuous improvement policy, we will be doing a maintenance on our cooling infrastructure.

Thank you for your understanding.
Jul 24, 20:07 UTC

Jul 29, 2026

[RBX8][Dedicated Servers] - Rack R806L10 incident notification
Resolved - We had an incident on Dedicated Servers offer on rack R806L10 which has now been resolved.

Here are some supplementary details :

Start time : 29/07/2026 19:24 UTC
End time : 29/07/2026 19:28 UTC
Impacted Service(s) : Servers in the rack R806L10 were temporarily unable to access the vRack network.
Customers Impact : Some customers were temporarily unable to access and use their servers through vRack private network.
Root Cause : This incident was caused by a network equipment issue.

We thank you for your understanding and patience throughout this incident.
Jul 29, 19:37 UTC
[GRA4][Cooling System] - Rack GRA0404A03A maintenance notification
Completed - The scheduled maintenance has been completed.
Jul 29, 14:10 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 29, 06:00 UTC
Scheduled - As part of our continuous improvement plan, we will be carrying out a maintenance on our cooling infrastructure.

Start time : 29/07/2026 06:00 UTC
End time : 29/07/2026 14:00 UTC
Service impact : None.
Service improvement : As part of our continuous improvement policy, we will be doing a maintenance on our cooling infrastructure.

Thank you for your understanding.
Jul 24, 20:00 UTC
[GRA3][Dedicated Servers] - Rack GRA0326A05B incident notification
Resolved - We are pleased to inform you that the incident affecting our Dedicated Servers offering on rack GRA0326A05B has been resolved.

Start time : 29/07/2026 10:08 UTC
End time : 29/07/2026 12:57 UTC
Root Cause : This incident was caused by a cooling system issue.

We apologize for any inconvenience caused and appreciate your understanding.
Jul 29, 13:22 UTC
Investigating - We are currently investigating an incident affecting our Dedicated Servers offering, which is causing temporary issue in the GRA3 region.

Here are some supplementary details :

Start time : 29/07/2026 10:08 UTC
Impacted Service(s) : Servers in the rack were no longer able to access the vRack network.
Customers Impact : Some customers are temporarily unable to access and use their servers through vRack network.
Ongoing Actions : Our teams are investigating to determine the origin of the incident and fix it.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.
Jul 29, 10:29 UTC
[RBX][Storage and Backups] - NasHA incident notification
Resolved - We had an incident on Public VMware Cloud offer which has now been resolved.

Here are some supplementary details :

Start time : 29/07/2026 09:32 UTC
End time : 29/07/2026 09:56 UTC
Impacted Service(s) : Only clusters7023 and cluster10100, cluster10330 and cluster10095 was affected by this incident
Customers Impact : Customers were having issue in cluster10100, cluster10330 and cluster10095.
Root Cause : This incident was caused by a hardware issue.

We thank you for your understanding and patience throughout this incident.
Jul 29, 11:51 UTC

Jul 28, 2026

[WAW][Virtual Private Servers] - Some instances incident notification
Resolved - We are pleased to inform you that the incident affecting our Virtual Private Servers offering has been resolved.

Start time : 28/07/2026 17:06 UTC
End time : 28/07/2026 17:12 UTC
Root Cause : A service disruption occurred due to an unexpected underlying infrastructure malfunction.

We apologize for any inconvenience caused and appreciate your understanding.
Jul 28, 17:20 UTC
Identified - We are currently experiencing an ongoing incident. We have determined the origin of the issue affecting our Virtual Private Servers offer on the specific WAW region.

Here are some supplementary details :
Start time : 28/07/2026 17:06 UTC
Impacted Service(s) : Some instances in the WAW1 region are unreachable.
Customers Impact : Some customers are temporarily unable to access instances located in the specified region.
Root Cause : A service disruption occurred due to an unexpected underlying infrastructure malfunction.
Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.

We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
Jul 28, 17:17 UTC
[RBX4][Dedicated Servers] - Rack 55B05 maintenance notification
Completed - The scheduled maintenance has been completed.
Jul 28, 14:04 UTC
Update - Scheduled maintenance is still in progress. We will provide updates as necessary.
Jul 28, 12:31 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 28, 09:20 UTC
Scheduled - As part of our continuous improvement plan, maintenance is scheduled on our Bare Metal offer, affecting servers in rack 55B05.

Start time : 28/07/2026 06:00 UTC
End time : 28/07/2026 15:00 UTC
Service impact : During this maintenance, the cooling system's efficiency may be temporarily reduced for some servers, potentially lowering performance. Despite ongoing mitigation efforts, customers could still experience a temporary reboot or shutdown in the worst case.
Service improvement : As part of our continuous improvement policy, we will be doing a maintenance on our cooling infrastructure.

Thank you for your understanding.
Jul 28, 09:16 UTC
[GRA4][Cooling System] - Rack GRA0404A02B maintenance notification
Completed - The scheduled maintenance has been completed.
Jul 28, 13:48 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 28, 06:00 UTC
Scheduled - As part of our continuous improvement plan, we will be carrying out a maintenance on our cooling infrastructure.

Start time : 28/07/2026 06:00 UTC
End time : 28/07/2026 14:00 UTC
Service impact : None.
Service improvement : As part of our continuous improvement policy, we will be doing a maintenance on our cooling infrastructure.

Thank you for your understanding.
Jul 23, 12:45 UTC
[GRA4][Dedicated Servers] - Rack GRA0401B04B maintenance notification
Completed - The scheduled maintenance has been completed.
Jul 28, 08:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 28, 05:31 UTC
Scheduled - As part of our continuous improvement plan, we will be carrying out a maintenance on our electrical infrastructure.

Start time : 28/07/2026 05:30 UTC
End time : 28/07/2026 14:30 UTC
Service impact : None.
Service improvement : As part of our continuous improvement policy, we will be doing a maintenance on our electrical infrastructure.

Thank you for your understanding.
Jul 24, 19:45 UTC
[GRA4][Dedicated Servers] - Rack GRA0401B02B maintenance notification
Completed - The scheduled maintenance has been completed.
Jul 28, 08:12 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 28, 05:31 UTC
Scheduled - As part of our continuous improvement plan, we will be carrying out a maintenance on our electrical infrastructure.

Start time : 28/07/2026 05:30 UTC
End time : 28/07/2026 14:30 UTC
Service impact : None.
Service improvement : As part of our continuous improvement policy, we will be doing a maintenance on our electrical infrastructure.

Thank you for your understanding.
Jul 24, 19:43 UTC
[GRA4][Dedicated Servers] - Rack GRA0401A01B maintenance notification
Completed - The scheduled maintenance has been completed.
Jul 28, 07:57 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 28, 05:30 UTC
Scheduled - As part of our continuous improvement plan, we will be carrying out a maintenance on our electrical infrastructure.

Start time : 28/07/2026 05:30 UTC
End time : 28/07/2026 14:30 UTC
Service impact : None.
Service improvement : As part of our continuous improvement policy, we will be doing a maintenance on our electrical infrastructure.

Thank you for your understanding.
Jul 24, 19:41 UTC
[GRA4][Dedicated Servers] - Rack GRA0401E03C maintenance notification
Completed - The scheduled maintenance has been completed.
Jul 28, 07:46 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 28, 05:30 UTC
Scheduled - As part of our continuous improvement plan, we will be carrying out a maintenance on our electrical infrastructure.

Start time : 28/07/2026 05:30 UTC
End time : 28/07/2026 14:30 UTC
Service impact : None.
Service improvement : As part of our continuous improvement policy, we will be doing a maintenance on our electrical infrastructure.

Thank you for your understanding.
Jul 24, 19:29 UTC
[RBX8][Dedicated Servers] - Multiple racks incident notification
Resolved - We had an incident on Dedicated Servers offer on racks R806L10, R806L11 and R806L12 which has now been resolved.

Here are some supplementary details :

Start time : 28/07/2026 04:43 UTC
End time : 28/07/2026 05:23 UTC
Impacted Service(s) : Servers in the racks R806L10, R806L11 and R806L12 were temporarily unable to access the IPMI interface.
Customers Impact : Customers were temporarily unable to manage their servers located in the specified racks through IPMI.
Root Cause : This incident was caused by a cooling system issue.

We thank you for your understanding and patience throughout this incident.
Jul 28, 05:29 UTC
[BHS5][Dedicated Servers] - Rack T05E08 Incident Notification
Resolved - We are pleased to inform you that the incident affecting our Dedicated Servers offering has been resolved.

Start time : 27/02/2026 23:02 UTC
End time : 28/07/2026 00:06 UTC
Root Cause : This incident was caused by a network equipment issue.

We apologize for any inconvenience caused and appreciate your understanding.
Jul 28, 00:09 UTC
Update - We are pleased to inform you that the incident affecting our Dedicated Servers offering has been resolved.
Jul 28, 00:09 UTC
Identified - We are currently experiencing an ongoing incident. We have determined the origin of the issue affecting our Dedicated Servers offer in Rack T05E08.

Here are some supplementary details :

Start time : 27/02/2026 23:02 UTC
Impacted Service(s) : The IPMI switches are inaccessible in Rack T05E08.
Customers Impact : Customers cannot currently access their servers via the IPMI interface.
Root Cause : This incident is caused by a network equipment issue.
Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.
Jul 27, 23:35 UTC

Jul 27, 2026

[GRA2][Dedicated Servers] - Rack G224B14 Incident Notification
Resolved - We had an incident on Dedicated Servers offer which has now been resolved.

Here are some supplementary details :

Start time : 27/07/2026 22:45 UTC
End time : 27/07/2026 22:52 UTC
Impacted Service(s) : Servers in the specified rack were no longer able to access the public network.
Customers Impact : Customers were temporarily unable to access and use their servers through public network.
Root Cause : This incident was caused by a network equipment issue.

We thank you for your understanding and patience throughout this incident.
Jul 27, 22:56 UTC
[LIM1][Dedicated Servers] - Rack L114B08 Incident Notification
Resolved - We are pleased to inform you that the incident affecting our Dedicated Servers offering has been resolved.


Start time : 27/07/2026 20:02 UTC
End time : 27/07/2026 21:00 UTC
Root Cause : This incident was caused by an electrical equipment issue.

We apologize for any inconvenience caused and appreciate your understanding.
Jul 27, 21:02 UTC
Identified - We have determined the origin of the issue affecting our Dedicated Servers offer in Rack L114B08

Here are some supplementary details :

Start time : 27/07/2026 20:02 UTC
Impacted Service(s) : All servers in Rack L114B08 are temporarily unavailable.
Customers Impact : Customers are temporarily unable to access their servers located in the specified rack.
Root Cause : This incident is caused by an electrical equipment issue.
Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.
Jul 27, 20:14 UTC
Investigating - We are currently investigating an incident affecting our Dedicated Servers offering, which is causing temporary availability issue in Rack L114B08

Here are some supplementary details :

Start time : 27/07/2026 20:02 UTC
Impacted Service(s) : All servers in Rack L114B08 are temporarily unavailable.
Customers Impact : Customers are temporarily unable to access their servers located in the specified rack.
Ongoing Actions : Our teams are investigating to determine the origin of the incident and fix it.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.
Jul 27, 20:11 UTC
[GRA3][Cooling System] - Rack GRA0326B03C maintenance notification
Completed - The scheduled maintenance has been completed.
Jul 27, 17:37 UTC
Update - The current maintenance will take more time than expected.
Jul 27, 14:07 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 27, 12:35 UTC
Scheduled - As part of our continuous improvement plan, a maintenance is scheduled on our cooling infrastructure.

Start time : 27/07/2026 06:00 UTC
End time : 27/07/2026 14:00 UTC
Service impact : During this maintenance, the servers in the affected rack will be gracefully shut down beforehand. Customers hosted on these servers should expect a planned service interruption for the duration of the maintenance window.
Service improvement : As part of our continuous improvement policy, we will be doing a maintenance on our cooling infrastructure.

Thank you for your understanding.
Jul 27, 12:34 UTC
[BHS8][Cooling System] - Multiple racks maintenance notification
Completed - The scheduled maintenance has been completed.
Jul 27, 15:57 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 27, 11:20 UTC
Scheduled - As part of our continuous improvement plan, we will be carrying out a maintenance on our cooling infrastructure.

Start time : 27/07/2026 11:00 UTC
End time : 27/07/2026 16:10 UTC

List of concerned racks:
- Rack BHS0803A03B
- Rack BHS0802B03C
- Rack BHS0802B03B
- Rack BHS0802B02A
- Rack BHS0802A05C

Service impact : During this maintenance, the cooling system's efficiency may be temporarily reduced for some servers, potentially lowering performance. Despite ongoing mitigation efforts, customers could still experience a temporary reboot or shutdown in the worst case.
Service improvement : As part of our continuous improvement policy, we will be doing a maintenance on our cooling infrastructure.

Thank you for your understanding.
Jul 27, 11:18 UTC
[GRA4][Cooling System] - Rack GRA0404A02A maintenance notification
Completed - The scheduled maintenance has been completed.
Jul 27, 13:51 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 27, 06:01 UTC
Scheduled - As part of our continuous improvement plan, we will be carrying out a maintenance on our cooling infrastructure.

Start time : 27/07/2026 06:00 UTC
End time : 27/07/2026 14:00 UTC
Service impact : None.
Service improvement : As part of our continuous improvement policy, we will be doing a maintenance on our cooling infrastructure.

Thank you for your understanding.
Jul 23, 12:42 UTC
[GRA3][Cooling System] - Rack GRA0326B03C maintenance notification
Completed - The scheduled maintenance has been completed.
Jul 27, 12:01 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 27, 06:00 UTC
Scheduled - As part of our continuous improvement plan, a maintenance is scheduled on our cooling infrastructure.

Start time : 27/07/2026 06:00 UTC
End time : 27/07/2026 13:00 UTC
Service impact : During this maintenance, the servers in the affected rack will be gracefully shut down beforehand. Customers hosted on these servers should expect a planned service interruption for the duration of the maintenance window.
Service improvement : As part of our continuous improvement policy, we will be doing a maintenance on our cooling infrastructure.

Thank you for your understanding.
Jun 25, 18:15 UTC
[UK2][Virtual Private Servers] - Some instances incident notification
Resolved - We are pleased to inform you that the incident affecting our Virtual Private Servers offering in UK2 region has been resolved.

Start time : 27/07/2026 06:19 UTC
End time : 27/07/2026 07:40 UTC
Root Cause : A service disruption occurred due to an unexpected underlying infrastructure malfunction.

We apologize for any inconvenience caused and appreciate your understanding.
Jul 27, 08:39 UTC
Identified - We are currently experiencing an ongoing incident. We have determined the origin of the issue affecting our Virtual Private Servers offer on the specific UK2 region.

Here are some supplementary details :

Start time : 27/07/2026 06:19 UTC
Impacted Service(s) : Some Virtual Private Servers instances in the UK2 region are unreachable.
Customers Impact : Some customers are temporarily unable to access and use their Virtual Private Servers instances.
Root Cause : A service disruption occurred due to an unexpected underlying infrastructure malfunction.
Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.
Jul 27, 06:43 UTC
[GRA1][Dedicated Servers] - Rack G106A02 Incident Notification
Resolved - We are pleased to inform you that the incident affecting our Dedicated Servers offering on rack G106A02 has been resolved.

Start time : 27/07/2026 03:42 UTC
End time : 27/07/2026 04:36 UTC
Root Cause : This incident was caused by an electrical equipment issue.

We apologize for any inconvenience caused and appreciate your understanding.
Jul 27, 04:44 UTC
Identified - We are currently experiencing an ongoing incident. We have determined the origin of the issue affecting our Dedicated Servers offer on the specific rack G106A02.

Here are some supplementary details :

Start time : 27/07/2026 03:42 UTC
Impacted Service(s) : Some servers in the rack G106A02 are temporarily unavailable.
Customers Impact : Some customers are temporarily unable to access their servers located on the specified rack.
Root Cause : This incident is caused by an electrical equipment issue.
Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.
Jul 27, 04:00 UTC
Investigating - We are currently investigating an incident affecting our Dedicated Servers offering, which is causing temporary availability issue in the rack G106A02.

Here are some supplementary details :

Start time : 27/07/2026 03:42 UTC
Impacted Service(s) : Some servers in the rack G106A02 are temporarily unavailable.
Customers Impact : Some customers are temporarily unable to access their servers located on the specified rack.
Ongoing Actions : Our teams are investigating to determine the origin of the incident and fix it.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.
Jul 27, 03:47 UTC
[BHS8][Dedicated Servers] - Rack BHS0815A04A Incident Notification
Resolved - We are pleased to inform you that the incident affecting our Dedicated Servers offering has been resolved.

Start time : 26/07/2026 16:10 UTC
End time : 27/07/2026 02:29 UTC
Root Cause : This incident was caused by a cooling system issue.

We apologize for any inconvenience caused and appreciate your understanding.
Jul 27, 02:50 UTC
Identified - We have determined the origin of the issue affecting our Dedicated Servers offer in Rack BHS0815A04A.

Here are some supplementary details :

Start time : 26/07/2026 16:10 UTC
Impacted Service(s) : Some servers in Rack BHS0815A04A are temporarily unavailable.
Customers Impact : Some customers are temporarily unable to access their servers located in the specified rack.
Root Cause : This incident is caused by a cooling system issue.
Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.
Jul 26, 17:46 UTC
Investigating - We are currently investigating an incident affecting our Dedicated Servers offering, which is causing temporary availability issue in Rack BHS0815A04A.

Here are some supplementary details :

Start time : 26/07/2026 16:10 UTC
Impacted Service(s) : Some servers in Rack BHS0815A04A are temporarily unavailable.
Customers Impact : Some customers are temporarily unable to access their servers located in the specified rack.
Ongoing Actions : Our teams are investigating to determine the origin of the incident and fix it.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.
Jul 26, 16:17 UTC
[SGP1][Dedicated Servers] - Rack 040620B maintenance notification
Completed - The scheduled maintenance has been completed.
Jul 27, 01:32 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 27, 01:00 UTC
Scheduled - As part of our continuous improvement plan, maintenance is scheduled on our Bare Metal offer, affecting servers in rack 040620B.

Start time : 27/07/2026 01:00 UTC
End time : 27/07/2026 02:00 UTC
Service impact : vRack network will be temporarily unavailable during the maintenance for servers in the rack 040620B.
Service improvement : Following our continuous improvement policy of our network infrastructure, we will be doing a maintenance on multiple network equipment.

Thank you for your understanding.
Jul 15, 23:59 UTC

Jul 26, 2026

[RBX5][Dedicated Servers] - Rack 45D08 Incident Notification
Resolved - We are pleased to inform you that the incident affecting our Dedicated Servers offering has been resolved.

Start time : 26/07/2026 00:44 UTC
End time : 26/07/2026 01:05 UTC
Root Cause : This incident was caused by a network equipment issue.

We apologize for any inconvenience caused and appreciate your understanding.
Jul 26, 01:20 UTC
Investigating - We are currently investigating an incident affecting our Dedicated Servers offering, which is causing temporary availability issue in the rack 45D08.

Here are some supplementary details :

Start time : 26/07/2026 00:44 UTC
Impacted Service(s) : Servers in the rack 45D08 are no longer able to access the vRack network.
Customers Impact : Customers are temporarily unable to access their servers via vRack network located on the specified rack.
Ongoing Actions : Our teams are investigating to determine the origin of the incident and fix it.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.
Jul 26, 00:58 UTC

Jul 25, 2026

[GRA3][Dedicated Servers] - Racks GRA0327A03A/B/C Incident Notification
Resolved - We are pleased to inform you that the incident affecting our Dedicated Servers offering has been resolved.

Start time : 25/07/2026 13:56 UTC
End time : 25/07/2026 22:00 UTC
Root Cause : This incident was caused by a cooling system issue.

We apologize for any inconvenience caused and appreciate your understanding.
Jul 25, 22:54 UTC
Update - Please find below an update on the situation :

Update :
All servers in Rack GRA0327A03B, and most servers in Racks GRA0327A03A and GRA0327A03C are back online.

Impacted Service(s) : Some servers in Racks GRA0327A03A/C are still temporarily unavailable.
Customers Impact : Some customers are still temporarily unable to access their servers located on the specified racks.
Root Cause : This incident is caused by a cooling system issue.
Ongoing Actions : Our teams are actively working to restore the remaining servers as quickly as possible.
Jul 25, 18:11 UTC
Identified - Please find below an update on the situation :

Update :
A significant number of servers across the three racks are back online.

Impacted Service(s) : Some servers in the racks GRA0327A03A/B/C are still temporarily unavailable.
Customers Impact : Some customers are temporarily unable to access their servers located on the specified racks.
Root Cause : This incident is caused by a cooling system issue.
Ongoing Actions : Our teams are actively working to restore the remaining servers as quickly as possible.
Jul 25, 15:48 UTC
Investigating - We are currently investigating an incident affecting our Dedicated Servers offering, which is causing temporary availability issue in Racks GRA0327A03A/B/C.

Here are some supplementary details :

Start time : 25/07/2026 13:56 UTC
Impacted Service(s) : All servers in the Racks GRA0327A03A/B/C are temporarily unavailable.
Customers Impact : Customers are temporarily unable to access their servers located on the specified racks.
Ongoing Actions : Our teams are investigating to determine the origin of the incident and fix it.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.
Jul 25, 14:04 UTC
[GRA3][Dedicated Servers] - Rack GRA0320A07C Incident Notification
Resolved - We are pleased to inform you that the incident affecting our Dedicated Servers offering has been resolved.

Start time : 25/07/2026 14:11 UTC
End time : 25/07/2026 14:30 UTC
Root Cause : This incident was caused by a network equipment issue.

We apologize for any inconvenience caused and appreciate your understanding.
Jul 25, 15:05 UTC
Investigating - We are currently investigating an incident affecting our Dedicated Servers offering, which is causing temporary availability issue in Rack GRA0320A07C.

Here are some supplementary details :

Start time : 25/07/2026 14:11 UTC
Impacted Service(s) : Servers in the rack are no longer able to access the Public network.
Customers Impact : Customers are temporarily unable to access their servers via Public network located on the specified rack.
Ongoing Actions : Our teams are investigating to determine the origin of the incident and fix it.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.
Jul 25, 14:23 UTC
[LIM3][Dedicated Servers] - Rack LIM0303A02A Incident Notification
Resolved - We had an incident on our Dedicated Servers offer which has now been resolved.

Here are some supplementary details :

Start time : 25/07/2026 13:29 UTC
End time : 25/07/2026 14:08 UTC
Impacted Service(s) : Servers in Rack LIM0303A02A were no longer able to access the vRack network.
Customers Impact : Customers were temporarily unable to access their servers via vRack networks located on the specified rack.
Root Cause : This incident was caused by a cooling system issue.

We thank you for your understanding and patience throughout this incident.
Jul 25, 13:56 UTC
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