Bare Metal Cloud Status

OVHcloud Bare Metal Cloud Status

Current status

Legend

Operational
Degraded performance
Partial Outage
Major Outage
Under maintenance

[SBG3/GRA2/ERI1/BHS7][Network] - Network equipment version upgrade

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 20, 2024 - 21:00 UTC

Scheduled - As part of our continuous improvement plan, maintenance is scheduled on our infrastructure.

Start time : 20/11/2024 21:00 UTC
End time : 21/11/2024 01:00 UTC
Service impact : None
Service improvement : As part of our continuous improvement policy of our network infrastructure, we will have to carry out interventions on multiple network equipment.

Thank you for your understanding.
Nov 20, 2024 21:00 - Nov 21, 2024 01:00 UTC

[GLOBAL][NasHa] - Clusters

Update - Please note the end time for this maintenance:
End time : 20/11/2024 15:30 UTC
Nov 20, 2024 - 10:59 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 20, 2024 - 08:30 UTC

Scheduled - As part of our continuous improvement plan, maintenance is scheduled on our NasHa offer.

Start time : 20/11/2024 08:30 UTC
End time : 20/11/2024 10:30 UTC
Service impact : None
Service improvement : As part of our continuous improvement policy, we will do a maintenance operation on our network equipment related to NasHa products to maintain consistency.
Nov 20, 2024 08:30-10:30 UTC

About This Site

Welcome to the Bare Metal Cloud status page for real-time information on system performance and availability.

Dedicated Servers || Additional services Operational

BHS Operational

ERI Operational

GRA Operational

LIM Operational

YNM Operational

RBX Operational

SBG Operational

SGP Operational

SYD Operational

WAW Operational

YYZ Operational

Dedicated Servers || Delivery Operational

Zone Europe Operational

Zone APAC Operational

Zone Canada Operational

Dedicated Servers || Global Infrastructure Operational

BHS Operational

ERI Operational

GRA Operational

LIM Operational

RBX Operational

SBG Operational

SGP Operational

SYD Operational

WAW Operational

YNM Operational

YYZ Operational

Dedicated Servers || Operating System Operational

Zone Europe Operational

Zone APAC Operational

Zone Canada Operational

Dedicated Servers || Network Operational

BHS Operational

CCH01 Operational

ERI Operational

GRA Operational

IEB01 Operational

LIM Operational

MR901 Operational

RBX Operational

SBG Operational

SGP Operational

SYD Operational

WAW Operational

YNM Operational

YYZ Operational

SYD3 Operational

US-EAST-VA Operational

US-WEST-OR Operational

DNS || DNS Secondary Operational

ns-kimsufi Operational

sdns1 Operational

sdns2 Operational

sdns1-ca Operational

sdns2-ca Operational

Identity, Security & Operations || Key Management Service Operational

RBX Operational

SBG Operational

Licensing || All Services Operational

Zone Europe Operational

Zone APAC Operational

Zone Canada Operational

Managed Services || Cloud Databases GRA Operational

sql007 Operational

Managed Services || Enterprise Cloud Databases Operational

RBX Operational

GRA Operational

BHS Operational

Managed Services || Load Balancer Operational

GRA Operational

BHS Operational

RBX Operational

SBG Operational

YYZ Operational

SYD Operational

Managed Services || Logs Data Platform Operational

GRA Operational

BHS Operational

SYD Operational

Managed Services || Managed Baremetal Operational

Compute Operational

Network Operational

Storage Operational

Management Operational

Delivery Operational

Storage and Backups || Backup Storage Operational

RBX Operational

BHS Operational

Storage and Backups || Block Storage Operational

BHS Operational

SBG6 Operational

UK1 Operational

DE1 Operational

GRA Operational

Storage and Backups || Cloud Disk Array Operational

GRA Operational

SBG Operational

BHS Operational

Storage and Backups || Enterprise File Storage Operational

BHS Operational

LIM Operational

RBX Operational

SBG Operational

Storage and Backups || NAS HA Operational

RBX Operational

SBG Operational

BHS Operational

LIM Operational

Virtual Private Servers || Additional services Operational

ERI Operational

GRA Operational

SBG Operational

LIM Operational

WAW Operational

BHS Operational

SGP Operational

SYD Operational

US-EAST-VA Operational

US-WEST-OR Operational

Virtual Private Servers || Delivery Operational

ERI Operational

GRA Operational

SBG Operational

LIM Operational

WAW Operational

BHS Operational

SGP Operational

SYD Operational

US-EAST-VA Operational

US-WEST-OR Operational

Virtual Private Servers || Global Infrastructure Operational

ERI Operational

GRA Operational

SBG Operational

LIM Operational

WAW Operational

BHS Operational

SGP Operational

SYD Operational

US-EAST-VA Operational

US-WEST-OR Operational

Virtual Private Servers || Network Operational

ERI Operational

GRA Operational

SBG Operational

LIM Operational

WAW Operational

BHS Operational

SGP Operational

SYD Operational

US-EAST-VA Operational

US-WEST-OR Operational

Virtual Private Servers || Operating System Operational

ERI Operational

GRA Operational

SBG Operational

LIM Operational

WAW Operational

BHS Operational

SGP Operational

SYD Operational

US-EAST-VA Operational

US-WEST-OR Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Scheduled Maintenance

[RBX7/GRA1/ERI1/BHS6][Network] - Network equipment version upgrade Nov 21, 2024 15:00-19:00 UTC

As part of our continuous improvement plan, maintenance is scheduled on our infrastructure.

Start time : 21/11/2024 15:00 UTC
End time : 21/11/2024 19:00 UTC
Service impact : None
Service improvement : As part of our continuous improvement policy of our network infrastructure, we will have to carry out interventions on multiple network equipment.

Thank you for your understanding.
Posted on Nov 19, 2024 - 02:20 UTC

[RBX4][Dedicated Servers] - Rack 54D07 Nov 25, 2024 03:00-04:00 UTC

As part of our continuous improvement plan, maintenance is scheduled on our Dedicated Servers offer.

This may temporarily affect Availability.

Start time : 25/11/2024 03:00 UTC
End time : 25/11/2024 04:00 UTC
Service impact : Public network will be unavailable for 1 hour during the maintenance time.
Service improvement : As part of our continuous improvement policy, we will be doing a maintenance on a network equipment.

Thank you for your understanding.
Posted on Nov 19, 2024 - 14:48 UTC

[RBX7][Dedicated Servers] - Rack R715B04 Nov 26, 2024 03:00-04:00 UTC

As part of our continuous improvement plan, maintenance is scheduled on our Dedicated Servers offer.

This may temporarily affect availability.

Start time : 26/11/2024 03:00 UTC
End time : 26/11/2024 04:00 UTC
Service impact : During the operation, public network will be temporarily unavailable for servers in rack R715B04.
Service improvement : As part of our continuous improvement policy, we will be doing a maintenance on a network equipment

Thank you for your understanding.
Posted on Nov 14, 2024 - 17:05 UTC

[BHS7][Dedicated Servers] - Rack B710A15 Nov 26, 2024 10:30-11:30 UTC

As part of our continuous improvement plan, maintenance is scheduled on our Dedicated Servers offer.

This may temporarily affect availability.

Start time : 26/11/2024 10:30 UTC
End time : 26/11/2024 11:30 UTC
Service impact : Public network will be temporarily unavailable for 60 minutes for servers in rack B710A15.
Service improvement : As part of our continuous improvement policy, we will be doing a maintenance on a network equipment

Thank you for your understanding.
Posted on Nov 15, 2024 - 11:37 UTC

[RBX3][Dedicated Servers] - Rack 41D10 Nov 27, 2024 03:00-04:00 UTC

As part of our continuous improvement plan, maintenance is scheduled on our Dedicated Servers offer.

This may temporarily affect Availability.

Start time : 27/11/2024 03:00 UTC
End time : 27/11/2024 04:00 UTC
Service impact : Public network will be unavailable for 1 hour during the maintenance time.
Service improvement : As part of our continuous improvement policy, we will be doing a maintenance on a network equipment.

Thank you for your understanding.
Posted on Nov 19, 2024 - 14:57 UTC

[SBG3][Network] - Network equipment version reload S356B01 Dec 3, 2024 00:00-01:00 UTC

As part of our continuous improvement plan, maintenance is scheduled on our Baremetal offer.

Start time : 03/11/2024 00:00 UTC
End time : 03/11/2024 01:00 UTC
Service impact : Network bandwidth reduction for customers with LACP (Link Aggregation Control Protocol) activated.
Service improvement : As part of our continuous improvement policy of our network infrastructure, we will have to carry out interventions on a network equipment.

Thank you for your understanding.
Posted on Nov 20, 2024 - 02:57 UTC

Past Incidents

Nov 20, 2024

[BHS7][DedicatedServers] - B704B14

Resolved - Start time : 20/11/2024 17:38 UTC
End time : 20/11/2024 17:42 UTC
Service impact : Public Network was unreachable in this rack.
Root cause : It was due to a malfunction on a hardware.
We would like to inform you that the incident have been resolved and the situation is back to normal.

We thank you for your understanding and patience throughout this incident
Nov 20, 18:07 UTC

[RBX8][Dedicated Servers] - Rack R809R02

Resolved - Start time : 20/11/2024 12:49 UTC
End time : 20/11/2024 17:30 UTC
Root cause : It was due to a malfuction on a hardware.
All servers are now operational.
We would like to inform you that the incident have been resolved and the situation is back to normal.

We thank you for your understanding and patience throughout this incident
Nov 20, 17:42 UTC

Update - Few more servers are operational again.
Nov 20, 16:35 UTC

Update - The incident is still ongoing. We would like to assure you that we are doing our utmost to resolve this situation as quickly as possible.

As soon as the situation evolves or the incident is resolved, we will keep you informed.

Thank you for your understanding
Nov 20, 15:39 UTC

Update - Most of servers are operational again.
Nov 20, 14:32 UTC

Identified - The issue has been identified and a fix is being implemented.
Nov 20, 13:04 UTC

Investigating - An incident is in progress on our Bare Metal offer. It has temporarily affected the availability.

We are actively working to resolve this problem.

Our teams are fully mobilized and we will keep you informed of developments and the resolution of the incident.

We apologize for the inconvenience and thank you for your understanding.

Here is detail for this incident :

Start time : 20/11/2024 12:49 UTC
Service impact : All of servers in the rack R809R02 are no longer responding.
Ongoing actions : Our teams are investigating to determine the origin of the incident and fix it.
Update will be posted as significant progress is made.
Nov 20, 13:03 UTC

[Global][Dedicated Servers] - Degradation in the performance of order servers

Resolved - Start time : 19/11/2024 22:09 UTC
End time : 20/11/2024 01:25 UTC
Root cause : It was due to an update on a software. We have reverted to an earlier version.

We would like to inform you that the incident have been resolved and the situation is back to normal.

We thank you for your understanding and patience throughout this incident
Nov 20, 15:17 UTC

Monitoring - We are pleased to inform you that the issue impacting your service has been resolved since 20/11/2024 01:25 UTC.
Thank you for your patience as our technical teams worked to find a solution.
We will continue to monitor the situation to ensure that everything stays running smoothly.
Nov 20, 01:45 UTC

Update - We are currently investigating the issue and our technical team is working assiduously to implement a solution.
We will provide an update as soon as we have made sufficient progress.
Nov 20, 01:00 UTC

Update - The issue is still under investigation, and our technical teams are working to implement a solution.
We will provide an update as soon as we have made progress.
Nov 20, 00:28 UTC

Investigating - An incident is in progress on our baremetal offer.

Please be aware that this is currently affecting the availability.

Here is detail for this incident :

Start time : 19/11/2024 22:09 UTC
Service impact : We regret to inform you that customers may currently experience a degradation in the performance of order servers.
Ongoing actions : Investigating

Our teams are fully mobilized and we will keep you informed of developments and the resolution of the incident.

We apologize for the inconvenience and thank you for your understanding.
Nov 19, 22:50 UTC

[LIM3][Dedicated Servers] - Rack LIM0310B06A

Resolved - Start time : 20/11/2024 12:54 UTC
End time : 20/11/2024 13:05 UTC
Root cause : It was due to a malfunction on a power supply.
All the servers are operational again.
We would like to inform you that the incident have been resolved and the situation is back to normal.
We thank you for your understanding and patience throughout this incident
Nov 20, 15:00 UTC

Update - We are continuing to work on a fix for this issue.
Nov 20, 14:38 UTC

Identified - The issue has been identified and a fix is being implemented.
Nov 20, 13:12 UTC

Investigating - An incident is in progress on our Bare Metal offer. It has temporarily affected the availability.

We are actively working to resolve this problem.

Our teams are fully mobilized and we will keep you informed of developments and the resolution of the incident.

We apologize for the inconvenience and thank you for your understanding.

Here is detail for this incident :

Start time : 20/11/2024 12:54 UTC
Service impact : All of servers in the rack LIM0310B06A are no longer responding.
Ongoing actions : Our teams are investigating to determine the origin of the incident and fix it.
Update will be posted as significant progress is made.
Nov 20, 13:12 UTC

[RBX3][Dedicated Servers] - Rack 45D15

Resolved - Start time : 20/11/2024 06:53 UTC
End time : 20/11/2024 08:44 UTC
Root cause : Incident due to a cooling system issue.
We would like to inform you that the incident have been resolved and the situation is back to normal.

We thank you for your understanding and patience throughout this incident
Nov 20, 10:19 UTC

Update - A significant number of servers in the rack 45D15 are available.
Our teams are fully mobilized and we will keep you informed of developments and the resolution of the incident.
Update will be posted as significant progress is made.
Nov 20, 07:32 UTC

Identified - The issue has been identified and a fix is being implemented.
Nov 20, 07:17 UTC

Investigating - An incident is in progress on our Bare Metal offer. It has temporarily affected the Availability.

We are actively working to resolve this problem.

Our teams are fully mobilized and we will keep you informed of developments and the resolution of the incident.

We apologize for the inconvenience and thank you for your understanding.

Here is detail for this incident :

Start time : 20/11/2024 06:53 UTC
Service impact : Some of servers in the rack 45D15 are no longer responding.
Ongoing actions : Our teams are investigating to determine the origin of the incident and fix it.
Update will be posted as significant progress is made.
Nov 20, 07:08 UTC

[LIM3][Network] - Network equipment version upgrade

Completed - The scheduled maintenance has been completed.
All services are operational. There has been no impact since 20/11/2024 03:20 UTC.
Nov 20, 06:40 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 19, 21:00 UTC

Scheduled - As part of our continuous improvement plan, maintenance is scheduled on our network infrastructure.

Start time : 19/11/2024 21:00 UTC
End time : 20/11/2024 07:00 UTC
Service impact : None
Service improvement : As part of our continuous improvement policy of our network infrastructure, we will have to carry out interventions on a network equipment.

Thank you for your understanding.
Nov 13, 18:25 UTC

Nov 19, 2024

[RBX7][Dedicated Servers] - Rack R716B01

Resolved - Start time : 19/11/2024 13:42 UTC
End time : 19/11/2024 21:32 UTC
Root cause : The incident was caused by an issue with the cooling system affecting some servers in racks R716B01
We would like to inform you that the incident have been resolved and the situation is back to normal.

We thank you for your understanding and patience throughout this incident
Nov 19, 21:34 UTC

Identified - The incident is still ongoing. We would like to assure you that we are doing our utmost to resolve this situation as quickly as possible.

As soon as the situation evolves or the incident is resolved, we will keep you informed.

Start time : 19/11/2024 13:42 UTC
Service impact : A significant number of servers in the rack R716B01 are no longer responding.
Root Cause : The incident was caused by an issue with the cooling system affecting some servers in racks R716B01
Ongoing actions : Our teams is still working to fix the issue.
Nov 19, 15:41 UTC

Investigating - An incident is in progress on our Bare Metal offer. It has temporarily affected the availability.

We are actively working to resolve this problem.

Our teams are fully mobilized and we will keep you informed of developments and the resolution of the incident.

We apologize for the inconvenience and thank you for your understanding.

Here is detail for this incident :

Start time : 19/11/2024 13:42 UTC
Service impact : A significant number of servers in the rack R716B01 are no longer responding.
Ongoing actions : Our teams are investigating to determine the origin of the incident and fix it.
Update will be posted as significant progress is made.
Nov 19, 14:20 UTC

[RBX8][Dedicated Servers] - Racks R808L22 - R808L23 - R808L24

Resolved - Start time : 19/11/2024 15:39 UTC
End time : 19/11/2024 18:05 UTC
Root cause : The incident was caused by an issue with the cooling system affecting some servers in racks R808L22 - R808L23 - R808L24
We would like to inform you that the incident have been resolved and the situation is back to normal.

We thank you for your understanding and patience throughout this incident
Nov 19, 18:07 UTC

Update - Racks R808L22 - R808L23 are now fully operational, with a few servers remaining on rack R808L24. Our team is still fixing the last remaining servers.
Nov 19, 17:46 UTC

Update - Some racks have been restored, but service restoration operations on the remaining racks are still in progress.
Nov 19, 17:35 UTC

Identified - An incident is in progress on our Bare Metal offer. It has temporarily affected the availability.

We are actively working to resolve this problem.

Our teams are fully mobilized and we will keep you informed of developments and the resolution of the incident.

We apologize for the inconvenience and thank you for your understanding.

Here is detail for this incident :

Start time : 19/11/2024 15:39 UTC
Service impact : A significant number of servers in the rack R808L22 - R808L23 - R808L24 are no longer responding.
Root cause : The incident was caused by an issue with the cooling system affecting some servers in racks R808L22 - R808L23 - R808L24
Ongoing actions : Our teams is working to fix the issue.
Update will be posted as significant progress is made.
Nov 19, 16:03 UTC

[RBX8][Enterprise File Storage] Service down

Resolved - An incident is in progress on our Enterprise File Storage Offer

Please be aware that this is currently affecting the availability.

Here is detail for this incident :

Start time : 19/11/2024 15:39 UTC
End time : 19/11/2024 16:00 UTC
Service impact : The NFS service experienced an unvailability, impacting Enterprise File Storage customers who may have faced disruption in accessing their data during this time.
Root cause : https://bare-metal-servers.status-ovhcloud.com/incidents/0lcsqwrwgggz
Ongoing actions : We would like to inform you that the incident have been resolved and the situation is back to normal.

Our teams are fully mobilized and we will keep you informed of developments and the resolution of the incident.

We apologize for the inconvenience and thank you for your understanding.
Nov 19, 16:33 UTC

[Global][Baremetal] - Network maintenance

Completed - The scheduled maintenance has been completed, everything went well and the servers are now fully operational again since 15:40 UTC.
Nov 19, 15:43 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 19, 08:30 UTC

Scheduled - As part of our continuous improvement plan, maintenance is scheduled on our Baremetal Network offer.

Start time : 19/11/2024 08:00 UTC
End time : 19/11/2024 16:00 UTC
Service impact : Customers may face latencies when processing network tasks
Service improvement : As part of our continuous improvement policy, we will perform some updates on our network automation.
Nov 19, 08:30 UTC

[GRA1][Dedicated Servers] - G104B05

Resolved - Start time : 19/11/2024 05:11 UTC
End time : 19/11/2024 05:21 UTC
Root cause : Due to a switch reload, some servers in this rack G104B05, were unavailable for approximately ten minutes.
All servers are now operational.
We would like to inform you that the incident have been resolved and the situation is back to normal.

We thank you for your understanding and patience throughout this incident
Nov 19, 05:43 UTC

[SGP1][Dedicated Servers] - Rack 050721A

Completed - The scheduled maintenance has been completed, everything went well and the servers on rack 050721A are now fully operational again since 04:46 UTC.
Nov 19, 04:52 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 19, 04:30 UTC

Scheduled - As part of our continuous improvement plan, maintenance is scheduled on our Dedicated Servers offer.

This may temporarily affect availability.

Start time : 19/11/2024 04:30 UTC
End time : 19/11/2024 05:30 UTC
Service impact : During the operation, public and vRack networks will be temporarily unavailable for servers in rack 050721A.
Service improvement : As part of our continuous improvement policy, we will be doing a maintenance on multiple network equipment

Thank you for your understanding.
Nov 14, 17:00 UTC

Nov 18, 2024

[LIM1][Dedicated Servers] - Rack LIM0311B01A

Resolved - Start time : 18/11/2024 13:14 UTC
End time : 18/11/2024 14:42 UTC
Root cause : The incident was caused by an issue with the cooling system related to some servers in racks LIM0311B01A.
We would like to inform you that the incident have been resolved and the situation is back to normal.

We thank you for your understanding and patience throughout this incident
Nov 18, 15:14 UTC

Investigating - An incident is in progress on our Bare Metal offer. It has temporarily affected the availability.

We are actively working to resolve this problem.

Our teams are fully mobilized and we will keep you informed of developments and the resolution of the incident.

We apologize for the inconvenience and thank you for your understanding.

Here is detail for this incident :

Start time : 18/11/2024 13:14 UTC
Service impact : A significant number of servers in the rack LIM0311B01A are no longer responding.
Root cause : The incident was caused by an issue with the cooling system affecting some servers in racks LIM0311B01A
Ongoing actions : Our teams is working to fix the issue.

Update will be posted as significant progress is made.
Nov 18, 13:39 UTC

[BHS7][Dedicated Servers] - Rack B710A02

Completed - The scheduled maintenance has been completed.
Nov 18, 11:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 18, 10:30 UTC

Scheduled - As part of our continuous improvement plan, maintenance is scheduled on our Dedicated Servers offer.

This may temporarily affect availability.

Start time : 18/11/2024 10:30 UTC
End time : 18/11/2024 11:30 UTC
Service impact : vRack network will be temporarily unavailable for 60 minutes for servers in rack B710A02.
Service improvement : As part of our continuous improvement policy, we will be doing a maintenance on a network equipment.

Thank you for your understanding.
Nov 15, 11:46 UTC

[RBX3][Dedicated Servers] - Rack 42A02

Completed - The scheduled maintenance has been completed.
Nov 18, 06:08 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 18, 05:30 UTC

Scheduled - As part of our continuous improvement plan, maintenance is scheduled on our Dedicated Servers offer.

This may temporarily affect availability.

Start time : 18/11/2024 05:30 UTC
End time : 18/11/2024 06:30 UTC
Service impact : During the operation, public network will be temporarily unavailable for servers in rack 42A02.
Service improvement : As part of our continuous improvement policy, we will be doing a maintenance on a network equipment.

Thank you for your understanding.
Nov 14, 16:49 UTC

Nov 17, 2024

[GRA1][Bare Metal] - vRack incident notification on multiple racks unreachable

Resolved - Start time : 17/11/2024 17:57 UTC
End time : 17/11/2024 18:40 UTC
Root cause : A network equipment caused this incident.
We would like to inform you that the incident have been resolved and the situation is back to normal.

We thank you for your understanding and patience throughout this incident
Nov 17, 20:32 UTC

Update - The incident is still ongoing.
We would like to assure you that we are doing our utmost to resolve this situation as quickly as possible.

Some servers are starting to come back online.

We'll be sure to update these pages as soon as we have new information to share.
Nov 17, 19:24 UTC

Identified - An incident is in progress on our Public Network infrastructure.

Please be aware that this is currently affecting the Functionality.

Here is details for this incident :

Start time : 17/11/2024 17:57 UTC
Service impact : The vRack network is temporarily unavailable to the servers in the racks: G117A05 - G117A06 - G117A08 - G117A09 - G117A10 - G117A20 - G117A21 - G117A22 and G117A23
Root cause : A network equipment caused the incident.
Ongoing actions : A fix is in progress.
Our teams are fully mobilized and we will keep you informed of developments and the resolution of the incident.

We sincerely apologize for the inconvenience and remain fully committed in providing a quality service.
Nov 17, 18:20 UTC

[RBX2][Dedicated Servers] - Rack 24B03

Resolved - Start time : 16/11/2024 23:42 UTC
End time : 17/11/2024 03:00 UTC
Service impact : Public network was temporarily unavailable for servers in rack 24B03
Root cause : Hardware materiel issue
We would like to inform you that the incident have been resolved and the situation is back to normal.

We thank you for your understanding and patience throughout this incident
Nov 17, 03:02 UTC

Identified - Root cause : Hardware materiel issue
Ongoing actions :The majority of the servers are no longer impacted.
Our teams are currently working on the remaining ones.
Nov 17, 00:41 UTC

Investigating - An incident is in progress on our Dedicated Servers offer.

Please be aware that this is currently affecting the availability.

Here is detail for this incident :

Start time : 16/11/2024 23:42 UTC
Service impact : Public network is temporarily unavailable for servers in rack 24B03
Ongoing actions : Investigating

Our teams are fully mobilized and we will keep you informed of developments and the resolution of the incident.

We apologize for the inconvenience and thank you for your understanding.
Nov 17, 00:01 UTC

[RBX8][Dedicated Servers] - Rack R831A07

Resolved - Start time : 17/11/2024 02:07 UTC
End time : 17/11/2024 02:54 UTC
Service impact : Servers in rack R831A07 were temporarily unavailable
Root cause : A network equipment rebooted and caused the incident.
We would like to inform you that the incident have been resolved and the situation is back to normal.

We thank you for your understanding and patience throughout this incident
Nov 17, 02:55 UTC

Identified - Root cause : A network equipment caused the incident.
Ongoing actions : Our teams are currently working to solve the issue
Nov 17, 02:39 UTC

Investigating - An incident is in progress on our Dedicated Servers offer.

Please be aware that this is currently affecting the availability.

Here is detail for this incident :

Start time : 17/11/2024 02:07 UTC
Service impact : Servers in rack R831A07 are temporarily unavailable
Ongoing actions : Investigating

Our teams are fully mobilized and we will keep you informed of developments and the resolution of the incident.

We apologize for the inconvenience and thank you for your understanding.
Nov 17, 02:16 UTC

Nov 16, 2024

[RBX8][Dedicated Servers] - Rack R806L03

Resolved - Start time : 16/11/2024 10:13 UTC
End time : 16/11/2024 12:20 UTC
Root cause : The incident was caused by an issue with the cooling system affecting some servers in racks R806L03
We would like to inform you that the incident have been resolved and the situation is back to normal.

We thank you for your understanding and patience throughout this incident
Nov 16, 12:21 UTC

Identified - An incident is in progress on our Bare Metal offer. It has temporarily affected the Availability.

We are actively working to resolve this problem.

The incident has been identified, our teams are fully mobilized and we will keep you informed of developments and the resolution of the incident.

We apologize for the inconvenience and thank you for your understanding.

Here is detail for this incident :

Start time : 16/11/2024 10:13 UTC
Service impact : A significant number of servers in the rack R806L03 are no longer responding.
Root Cause: The incident was caused by an issue with the cooling system affecting some servers in racks R806L03
Ongoing actions : Our teams is working to fix the issue.

Update will be posted as significant progress is made.
Nov 16, 10:28 UTC

[RBX2][Dedicated Servers] - Rack 22C23

Resolved - Start time : 16/11/2024 10:42 UTC
End time : 16/11/2024 11:40 UTC
Root cause : The incident was caused by an issue with the cooling system affecting some servers in racks 22C23
We would like to inform you that the incident have been resolved and the situation is back to normal.

We thank you for your understanding and patience throughout this incident
Nov 16, 11:44 UTC

Identified - An incident is in progress on our Bare Metal offer. It has temporarily affected the Availability.

We are actively working to resolve this problem.

The incident has been identified, our teams are fully mobilized and we will keep you informed of developments and the resolution of the incident.

We apologize for the inconvenience and thank you for your understanding.

Here is detail for this incident :

Start time : 16/11/2024 10:42 UTC
Service impact : A significant number of servers in the rack 22C23 are no longer responding.
Root Cause: The incident was caused by an issue with the cooling system affecting some servers in racks 22C23
Ongoing actions : Our teams is working to fix the issue.

Update will be posted as significant progress is made.
Nov 16, 11:28 UTC

[RBX3][Dedicated Servers] - 46E30 - 46E29 unreachable

Resolved - Start time : 15/11/2024 09:41 UTC
End time : 16/11/2024 01:47 UTC
Root cause : The incident was caused by an issue with the cooling system affecting some servers in racks 46E29 and 46E30.
We would like to inform you that the incident have been resolved and the situation is back to normal.
All of servers are available.

We thank you for your understanding and patience throughout this incident
Nov 16, 01:51 UTC

Update - All of the servers in rack 46E30 are available.
The majority of the servers in rack 46E29 are available.
Our teams are fully mobilized and we will keep you informed of developments and the resolution of the incident.
Nov 15, 22:24 UTC

Update - The majority of the servers are no longer impacted.
Our technical teams are working on the remaining servers impacted by the incident.
Nov 15, 19:16 UTC

Update - The last impacted servers on racks 46E30 and 46E29 need hardware replacement.
Our technical teams are still working diligently to restore the remaining servers as soon as possible.
Nov 15, 15:48 UTC

Update - We are pleased to report that some of the affected servers in both racks (46E29 and 46E30) are coming back online.
Our technical teams are working diligently to restore the remaining servers as soon as possible.
Nov 15, 12:39 UTC

Update - Following an investigation, it has been determined that some servers in rack 46E29 are also affected by this ongoing incident.
Nov 15, 10:24 UTC

Investigating - An incident is in progress on our baremetal offer.

Please be aware that this is currently affecting the availability.

Here is detail for this incident :

Start time : 15/11/2024 09:41 UTC
Service impact : This is to inform you that some servers in rack 46E30 are no longer responding.
Ongoing actions : Investigating

Our teams are fully mobilized and we will keep you informed of developments and the resolution of the incident.

We apologize for the inconvenience and thank you for your understanding.
Nov 15, 10:07 UTC

Nov 15, 2024

[RBX4][Bare Metal] - vRack incident notification - Room 55

Resolved - Start time : 15/11/2024 13:11 UTC
End time : 15/11/2024 14:56 UTC
Service impact : vRack network was temporarily unavailable for servers in racks 55C18, 55C19, 55B02, 55B03, 55B09, 55B10, 55B11, 55B12, 55C20, 55C21, 55C22, 55C23, 55C24 and 55B06.
Root cause : A network equipment caused the incident that has been replaced by our teams.
We would like to inform you that the incident have been resolved and the situation is back to normal.

We thank you for your understanding and patience throughout this incident
Nov 15, 15:19 UTC

Monitoring - Service impact : Since 14:56 UTC, vRack network is available again for all impacted servers located in racks 55C18, 55C19, 55B02, 55B03, 55B09, 55B10, 55B11, 55B12, 55C20, 55C21, 55C22, 55C23, 55C24 and 55B06.
Root cause : A network equipment caused the incident that has been replaced by our teams.
Ongoing actions : Our teams are monitoring the situation.
Nov 15, 15:02 UTC

Identified - Root cause : A network equipment caused the incident.
Ongoing actions : Our technical teams are working on replacing the defected network equipment.
Update will be posted as significant progress is made.
Nov 15, 13:43 UTC

Investigating - Start time : 15/11/2024 13:11 UTC
Service impact : vRack network is temporarily unavailable for servers in racks 55C18, 55C19, 55B02, 55B03, 55B09, 55B10, 55B11, 55B12, 55C20, 55C21, 55C22, 55C23, 55C24 and 55B06.
Ongoing actions : Investigating

Our teams are fully mobilized and we will keep you informed of developments and the resolution of the incident.

We apologize for the inconvenience and thank you for your understanding.
Nov 15, 13:23 UTC

[SBG5][Network] - Network equipment version upgrade

Completed - We are pleased to inform you that the maintenance service has been successfully completed. All requisite checks have been completed, and the systems are now fully operational. Should you experience any issues or require further assistance, please do not hesitate to contact our team.

We appreciate your understanding and cooperation.
Nov 15, 06:31 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 14, 18:30 UTC

Scheduled - As part of our continuous improvement plan, maintenance is scheduled on our network infrastructure.

Start time : 14/11/2024 18:30 UTC
End time : 15/11/2024 07:00 UTC
Service impact : None
Service improvement : As part of our continuous improvement policy of our network infrastructure, we will have to carry out interventions on a network equipment.

Thank you for your understanding.
Nov 13, 18:29 UTC

[RBX8][Dedicated Servers] - Rack R804R04

Resolved - Start time : 15/11/2024 03:51 UTC
End time : 15/11/2024 05:19 UTC
Root cause : This incident was due to an electrical issue in rack R804R04.
We would like to inform you that our technical team has resolved the incident, and the situation is back to normal
We thank you for your understanding and patience throughout this incident
Nov 15, 05:25 UTC

Update - A significant number of servers in the rack R804R04 are available.
Our teams are fully mobilized and we will keep you informed of developments and the resolution of the incident.
Update will be posted as significant progress is made.
Nov 15, 04:30 UTC

Identified - Our technical team has identified the issue and is currently working on its resolution.
It involves an electrical issue in rack R804R04.
Update will be posted as significant progress is made.
Nov 15, 04:15 UTC

Investigating - An incident is in progress on our Bare Metal offer. It has temporarily affected the availability.

We are actively working to resolve this problem.

Our teams are fully mobilized and we will keep you informed of developments and the resolution of the incident.

We apologize for the inconvenience and thank you for your understanding.

Here is detail for this incident :

Start time : 15/11/2024 03:51 UTC
Service impact : All of servers in the rack R804R04 are no longer responding.
Ongoing actions : Our teams are investigating to determine the origin of the incident and fix it.
Update will be posted as significant progress is made.
Nov 15, 04:01 UTC

[RBX8][Dedicated Servers] - Rack R804R04

Resolved - Start time : 15/11/2024 02:32 UTC
End time : 15/11/2024 02:54 UTC
Root cause : This incident was due to electrical issue.
We would like to inform you that the incident have been resolved and the situation is back to normal.

We thank you for your understanding and patience throughout this incident
Nov 15, 02:55 UTC

Identified - The issue has been identified and a fix is being implemented.
Nov 15, 02:46 UTC

Investigating - An incident is in progress on our Bare Metal offer. It has temporarily affected the availability.

We are actively working to resolve this problem.

Our teams are fully mobilized and we will keep you informed of developments and the resolution of the incident.

We apologize for the inconvenience and thank you for your understanding.

Here is detail for this incident :

Start time : 15/11/2024 02:32 UTC
Service impact : All of servers in the rack R804R04 are no longer responding.
Ongoing actions : Our teams are investigating to determine the origin of the incident and fix it.
Update will be posted as significant progress is made.
Nov 15, 02:42 UTC

Nov 14, 2024

[RBX4][Bare Metal] - vRack incident notification - Room 55

Resolved - Start time : 14/11/2024 19:49 UTC
End time : 14/11/2024 20:34 UTC
Service impact : vRack network was temporarily unavailable for servers in racks 55C18, 55C19, 55B02, 55B03, 55B09, 55B10, 55B11, 55B12, 55C20, 55C21, 55C22, 55C23, 55C24 and 55B06.
Root cause : A hardware issue caused a network equipment in our Datacenter to be temporarily unavailable which caused the incident.
We would like to inform you that the incident have been resolved and the situation is back to normal.

We thank you for your understanding and patience throughout this incident
Nov 14, 21:16 UTC

Monitoring - Start time : 14/11/2024 19:49 UTC
Service impact : vRack network was temporarily unavailable for servers in racks 55C18, 55C19, 55B02, 55B03, 55B09, 55B10, 55B11, 55B12, 55C20, 55C21, 55C22, 55C23, 55C24 and 55B06.
Since 20:34 UTC, vRack network is available again for all impacted servers.
Root cause : A hardware issue caused a network equipment in our Datacenter to be temporarily unavailable which caused the incident.
Ongoing actions : Our teams are currently monitoring the situation.
Nov 14, 20:50 UTC

Investigating - We have detected an issue on our network infrastructure. We will update informations when we will have more details.

Start time : 14/11/2024 19:49 UTC
Nov 14, 20:28 UTC

[BHS8/ERI1/GRA2/SBG5][Dedicated Servers] - Network equipment version upgrade

Completed - The scheduled maintenance has been completed.
Nov 14, 18:41 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 14, 15:00 UTC

Scheduled - As part of our continuous improvement plan, maintenance is scheduled on our Baremetal offer.

Start time : 14/11/2024 15:00 UTC
End time : 14/11/2024 19:00 UTC
Service impact : None
Service improvement : As part of our continuous improvement policy of our network infrastructure, we will be doing a version upgrade to multiple network equipment

Thank you for your understanding.
Nov 7, 20:00 UTC

[EU][Network] - Network equipment maintenance notification

Completed - The scheduled maintenance has been completed.
Nov 14, 16:37 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 14, 10:30 UTC

Scheduled - As part of our continuous improvement plan, a maintenance is scheduled on our network infrastructure.

Start time : 14/11/2024 08:00 UTC
End time : 14/11/2024 16:30 UTC
Service impact : None
Service improvement : As part of our continuous improvement policy of our network infrastructure, we will have to carry out interventions on multiple network equipment.

Thank you for your understanding.
Nov 14, 10:29 UTC

[GRA3][Virtual Private Servers] - Rack GRA0311A04C

Resolved - Start time : 14/11/2024 15:23 UTC
End time : 14/11/2024 15:44 UTC
Service impact : Some virtual private servers located in rack GRA0311A04C were temporarily unavailable.
Root cause : A software issue caused the incident.
A reboot was needed to resolve the issue.
We would like to inform you that the incident have been resolved and the situation is back to normal.

We thank you for your understanding and patience throughout this incident
Nov 14, 15:47 UTC

Identified - An incident is in progress on our Virtual Private Servers offer.

Please be aware that this is currently affecting the availability.

Here is detail for this incident :

Start time : 14/11/2024 15:23 UTC
Service impact : Some virtual private servers located in rack GRA0311A04C are temporarily unavailable.
Ongoing actions : Our teams are fully mobilized and we will keep you informed of developments and the resolution of the incident.

We apologize for the inconvenience and thank you for your understanding.
Nov 14, 15:33 UTC

[EU][Network] - Network equipment maintenance notification

Completed - The scheduled maintenance has been completed.
All services are operational. There has been no impact since 14/11/2024 10:00 UTC.
Nov 14, 10:15 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 14, 08:00 UTC

[RBX7][Dedicated Servers] - Racks R717B10

Completed - The scheduled maintenance has been completed.
All services are operational. There has been no impact since 14/11/2024 7:30 UTC.
Nov 14, 07:52 UTC

Update - Maintenance will take more time with extended end at 7:30 UTC
Nov 14, 07:17 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 14, 06:00 UTC

Scheduled - As part of our continuous improvement plan, maintenance is scheduled on our dedicated servers offer.

Start time : 14/11/2024 06:00 UTC
End time : 14/11/2024 06:30 UTC
Service impact : None
Service improvement : As part of our continuous improvement policy of our electrical infrastructure, we will be doing a maintenance on a electrical equipment.

Thank you for your understanding.
Nov 7, 14:04 UTC

[RBX4][Dedicated Servers] - Rack 54B20

Completed - The scheduled maintenance has been completed.
All services are operational. There has been no impact since 14/11/2024 7:30 UTC.
Nov 14, 07:34 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 14, 05:30 UTC

Scheduled - As part of our continuous improvement plan, maintenance is scheduled on our Baremetal offer.

Start time : 14/11/2024 05:30 UTC
End time : 14/11/2024 07:00 UTC
Service impact : Each server in rack 54B20 will be unreachable during the maintenance
Service improvement :As part of our continuous improvement policy of our infrastructure, our teams will move servers from rack 54B20 to rack 54B22

Thank you for your understanding.
Oct 24, 23:31 UTC

[BHS8/ERI1/GRA3][Dedicated Servers] - Network equipment version upgrade

Completed - The scheduled maintenance has been completed.
Nov 14, 00:53 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 13, 21:00 UTC

Scheduled - As part of our continuous improvement plan, maintenance is scheduled on our Baremetal offer.

Start time : 13/11/2024 21:00 UTC
End time : 14/11/2024 01:00 UTC
Service impact : None
Service improvement : As part of our continuous improvement policy of our network infrastructure, we will be doing a version upgrade to multiple network equipment

Thank you for your understanding.
Nov 7, 19:48 UTC

Nov 13, 2024

[RBX8][Dedicated Servers] - Rack R820L22

Resolved - Start time : 12/11/2024 22:47 UTC
End time : 13/11/2024 20:58 UTC
Root cause : This incident was due to a cooling issue.
We would like to inform you that the incident have been resolved and the situation is back to normal.

We thank you for your understanding and patience throughout this incident
Nov 13, 21:02 UTC

Update - We are continuing to work on a fix for this issue.
Nov 13, 16:14 UTC

Update - No more impact observed on the majority of the servers.
Our technical teams are working on the remaining impacted servers.
Nov 13, 12:58 UTC

Update - Our teams are still working on the remaining impacted servers.
Update will be posted as significant progress is made.
Nov 13, 08:41 UTC

Update - Some server were impacted by the issue.
Our technical teams are working on the incident in order to resolved it as quickly as possible.
Nov 13, 02:28 UTC

Identified - An incident is in progress on our Bare Metal offer. It has temporarily affected the Availability.

We are actively working to resolve this problem.

Our teams are fully mobilized and we will keep you informed of developments and the resolution of the incident.

We apologize for the inconvenience and thank you for your understanding.

Here is detail for this incident :

Start time : 12/11/2024 22:47 UTC
Service impact : One of the redundant network equipment is down.
Root Cause : Cooling malfunction
Ongoing actions : Our teams are investigating to determine the origin of the incident and fix it.
Update will be posted as significant progress is made.
Nov 12, 23:26 UTC

[RBX6/WAW1/SGB3/GRA1][Dedicated Servers] - Network equipment version upgrade

Completed - The scheduled maintenance has been completed.
Nov 13, 18:51 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 13, 15:00 UTC

Scheduled - As part of our continuous improvement plan, maintenance is scheduled on our Baremetal offer.

Start time : 13/11/2024 15:00 UTC
End time : 13/11/2024 19:00 UTC
Service impact : None
Service improvement : As part of our continuous improvement policy of our network infrastructure, we will be doing a version upgrade to multiple network equipment

Thank you for your understanding.
Nov 7, 19:38 UTC

[RBX4][Dedicated Servers] - Rack 54B19

Completed - The scheduled maintenance has been completed.
Nov 13, 08:21 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 13, 05:30 UTC

Scheduled - As part of our continuous improvement plan, maintenance is scheduled on our Baremetal offer.

Start time : 13/11/2024 05:30 UTC
End time : 13/11/2024 06:30 UTC
Service impact : Each server in rack 54B19 will be unreachable during the maintenance
Service improvement :As part of our continuous improvement policy of our infrastructure, our teams will move servers from rack 54B19 to rack 54B22

Thank you for your understanding.
Oct 24, 22:52 UTC

[RBX7][Dedicated Servers] - Racks R717B11

Completed - The scheduled maintenance has been completed.
Nov 13, 07:13 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 13, 06:00 UTC

Scheduled - As part of our continuous improvement plan, maintenance is scheduled on our dedicated servers offer.

Start time : 13/11/2024 06:00 UTC
End time : 13/11/2024 06:30 UTC
Service impact : None
Service improvement : As part of our continuous improvement policy of our electrical infrastructure, we will be doing a maintenance on a electrical equipment.

Thank you for your understanding.
Oct 31, 22:52 UTC

[RBX8][Dedicated Servers] - Rack R804R04

Resolved - Start time : 12/11/2024 22:02 UTC
End time : 12/11/2024 23:57 UTC
Root cause : Electrical malfunction
We would like to inform you that the incident have been resolved and the situation is back to normal.

We thank you for your understanding and patience throughout this incident
Nov 13, 01:53 UTC

Update - Most of the impacted services are operational anew.
We are working on the very few remaining ones.
Nov 13, 01:29 UTC

Investigating - An incident is in progress on our Bare Metal offer. It has temporarily affected the availability.

We are actively working to resolve this problem.

Our teams are fully mobilized and we will keep you informed of developments and the resolution of the incident.

We apologize for the inconvenience and thank you for your understanding.

Here is detail for this incident :

Start time : 12/11/2024 22:02 UTC
Service impact : All servers in the rack R804R04 are no longer responding.
Ongoing actions : Our teams are investigating to determine the origin of the incident and fix it.
Update will be posted as significant progress is made.
Nov 12, 22:15 UTC

[RBX4][Dedicated Servers] - Rack 54B11

Completed - The scheduled maintenance has been completed.
Nov 13, 01:40 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 12, 23:00 UTC

Scheduled - As part of our continuous improvement plan, maintenance is scheduled on our Bare metal offer.

This may temporarily affect availability.

Start time : 12/11/2024 23:00 UTC
End time : 13/11/2024 05:00 UTC
Service impact : Each server in rack 54B11 will be unreachable for 30 minutes during the maintenance.
Service improvement : As part of our continuous improvement policy of our infrastructure, our teams will move servers from rack 54B11 to rack 54B10.

Thank you for your understanding.
Nov 7, 14:01 UTC

Nov 12, 2024

[WAW1/LIM3/SBG3/GRA1][Dedicated Servers] - Network equipment version upgrade

Completed - The scheduled maintenance has been completed.
Nov 12, 17:32 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 12, 16:00 UTC

Scheduled - As part of our continuous improvement plan, maintenance is scheduled on our Baremetal offer.

Start time : 12/11/2024 16:00 UTC
End time : 12/11/2024 20:00 UTC
Service impact : None
Service improvement : As part of our continuous improvement policy of our network infrastructure, we will be doing a version upgrade to multiple network equipment

Thank you for your understanding.
Nov 7, 19:28 UTC

[RBX8][Dedicated Servers] - Rack R820R25

Resolved - Start time : 12/11/2024 14:45 UTC
End time : 12/11/2024 15:30 UTC
Root cause : This incident was due to : https://network.status-ovhcloud.com/incidents/2sgrrwt822qj
We would like to inform you that the incident have been resolved and the situation is back to normal.

We thank you for your understanding and patience throughout this incident
Nov 12, 15:46 UTC

Investigating - An incident is in progress on our Bare Metal offer. It has temporarily affected the availability.

We are actively working to resolve this problem.

Our teams are fully mobilized and we will keep you informed of developments and the resolution of the incident.

We apologize for the inconvenience and thank you for your understanding.

Here is detail for this incident :

Start time : 12/11/2024 14:45 UTC
Service impact : Some of servers in the rack R820R25 are no longer responding.
Ongoing actions : Our teams are investigating to determine the origin of the incident and fix it.
Update will be posted as significant progress is made.
Nov 12, 15:03 UTC

[BHS7][Dedicated Servers] - Rack B703A10

Resolved - Start time : 12/11/2024 13:10 UTC
End time : 12/11/2024 14:26 UTC
Root cause : This incident was due to electrical issue.
We would like to inform you that the incident have been resolved and the situation is back to normal.

We thank you for your understanding and patience throughout this incident
Nov 12, 14:28 UTC

Identified - An incident is in progress on our Dedicated Servers offer.

Please be aware that this is currently affecting the availability.

Here is detail for this incident :

Start time : 12/11/2024 13:10 UTC
Service impact : Servers in rack B703A10 are temporarily unavailable
Root cause: Electrical issue
Ongoing actions : Our teams are fully mobilized and we will keep you informed of developments and the resolution of the incident.

We apologize for the inconvenience and thank you for your understanding.
Nov 12, 13:21 UTC

[GRA1][Dedicated Serevrs] - Rack GRA113A07

Resolved - Start time : 12/11/2024 06:10 UTC
End time : 12/11/2024 12:55 UTC
Service impact : Public network was temporarily unavailable for servers in rack GRA113A07.
Root cause : A network equipment caused the incident
We would like to inform you that the incident have been resolved and the situation is back to normal.

We thank you for your understanding and patience throughout this incident
Nov 12, 12:58 UTC

Identified - An incident is in progress on our Dedicated Servers offer.

Please be aware that this is currently affecting the availability.

Here is detail for this incident :

Start time : 12/11/2024 06:10 UTC
Service impact : Public network is temporarily unavailable for servers in rack GRA113A07.
Root cause : A network equipment caused the incident
Ongoing actions : Our teams are fully mobilized and we will keep you informed of developments and the resolution of the incident.

We apologize for the inconvenience and thank you for your understanding.
Nov 12, 10:13 UTC

[RBX7][Dedicated Servers] - Racks R717B12

Completed - The scheduled maintenance has been completed.
Nov 12, 07:38 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 12, 06:00 UTC

Scheduled - As part of our continuous improvement plan, maintenance is scheduled on our dedicated servers offer.

Start time : 12/11/2024 06:00 UTC
End time : 12/11/2024 06:30 UTC
Service impact : None
Service improvement : As part of our continuous improvement policy of our electrical infrastructure, we will be doing a maintenance on a electrical equipment.

Thank you for your understanding.
Oct 31, 22:49 UTC

Nov 11, 2024

No incidents reported.

Nov 10, 2024

No incidents reported.

Nov 9, 2024

[RBX2][Dedicated Servers] - 21C18

Resolved - Start time : 08/11/2024 22:55 UTC
End time : 08/11/2024 23:47 UTC
Root cause : Incident due to an electrical issue.
We would like to inform you that the incident have been resolved and the situation is back to normal.

We thank you for your understanding and patience throughout this incident
Nov 9, 00:01 UTC

Identified - We are pleased to inform you that, despite the ongoing incident, the majority of the affected servers are now operational.
We would like to reassure you that we are doing our utmost to resolve this situation as quickly as possible.

We will keep you informed as soon as we have further updates on the situation or the resolution of the incident.

Thank you for your understanding.
Nov 8, 23:41 UTC

Investigating - An incident is in progress on our baremetal offer.

Please be aware that this is currently affecting the availability.

Here is detail for this incident :

Start time : 08/11/2024 22:55 UTC
Service impact : Some servers in this rack 21C18 are no longer responding.
Ongoing actions : Investigating

Our teams are fully mobilized and we will keep you informed of developments and the resolution of the incident.

We apologize for the inconvenience and thank you for your understanding.
Nov 8, 23:10 UTC

Nov 8, 2024

[BHS7][Dedicated Servers] - B709B06

Resolved - Start time : 08/11/2024 21:12 UTC
End time : 08/11/2024 21:35 UTC
Root cause : Incident caused by a failure of a network equipment.
We would like to inform you that the incident have been resolved and the situation is back to normal.

We thank you for your understanding and patience throughout this incident
Nov 8, 21:47 UTC

Investigating - An incident is in progress on our bare-metal offer.

Please be aware that this is currently affecting the availability.

Here is detail for this incident :

Start time : 08/11/2024 21:12 UTC
Service impact : Some servers in this rack B709B06 are no longer responding.
Ongoing actions : Investigating

Our teams are fully mobilized and we will keep you informed of developments and the resolution of the incident.

We apologize for the inconvenience and thank you for your understanding.
Nov 8, 21:23 UTC

[GRA1][Dedicated Servers] - Rack G118A11

Resolved - Start time : 08/11/2024 20:25 UTC
End time : 08/11/2024 20:50 UTC
Root cause : Electrical disjunction
We would like to inform you that the incident have been resolved and the situation is back to normal.

We thank you for your understanding and patience throughout this incident
Nov 8, 20:56 UTC

Investigating - An incident is in progress on our Bare Metal offer. It has temporarily affected the "Availability/Functionality/Latency".

We are actively working to resolve this problem.

Our teams are fully mobilized and we will keep you informed of developments and the resolution of the incident.

We apologize for the inconvenience and thank you for your understanding.

Here is detail for this incident :

Start time : 08/11/2024 20:25 UTC
Service impact : A significant number of servers in the rack G118A11 are no longer responding.
Ongoing actions : Our teams are investigating to determine the origin of the incident and fix it.
Update will be posted as significant progress is made.
Nov 8, 20:40 UTC

[GRA3][Dedicated Servers] - Racks GRA0329A03A/GRA0329A03B

Resolved - Start time : 08/11/2024 01:36 UTC
End time : 08/11/2024 02:08 UTC
Service impact : Some servers in racks GRA0329A03A and GRA0329A03B were temporarily unavailable
Root cause : Network issue
We would like to inform you that the incident have been resolved and the situation is back to normal.

We thank you for your understanding and patience throughout this incident
Nov 8, 02:24 UTC

Investigating - An incident is in progress on our Dedicated Servers offer.

Please be aware that this is currently affecting the availability.

Here is detail for this incident :

Start time : 08/11/2024 01:36 UTC
Service impact : Some servers in racks GRA0329A03A and GRA0329A03B are temporarily unavailable
Ongoing actions : Investigating

Our teams are fully mobilized and we will keep you informed of developments and the resolution of the incident.

We apologize for the inconvenience and thank you for your understanding.
Nov 8, 01:50 UTC

Nov 7, 2024

[GRA2][Dedicated Servers] - Room G211 Incident Notification

Resolved - Start time : 07/11/2024 21:04 UTC
End time : 07/11/2024 22:46 UTC
Service impact : A significant number of servers in these racks G211B02, G211B03, G211B04, G211B05, G211B06, G211B07, G211B08, G211B09, G211B10, G211B11, G211B12, G211B13, G211B14, G211B15, G211B16, G211B17v, G211B18, G211B19 were temporarily unavailable.
Root cause :A network equipment caused the issue
We would like to inform you that the incident have been resolved and the situation is back to normal.

We thank you for your understanding and patience throughout this incident
Nov 7, 22:48 UTC

Update - We are continuing to work on a fix for this issue.
Nov 7, 21:49 UTC

Update - We are pleased to inform you that the majority of the affected servers are now operational. Our technical teams are working diligently to resolve the remaining issues.
Nov 7, 21:49 UTC

Identified - An incident is in progress on our Bare Metal offer. It has temporarily affected the availability.

Our teams are fully mobilized and we will keep you informed of developments and the resolution of the incident.

Here is detail for this incident :

Start time : 07/11/2024 21:04 UTC
Service impact : A significant number of servers in these racks G211B02, G211B03, G211B04, G211B05, G211B06, G211B07, G211B08, G211B09, G211B10, G211B11, G211B12, G211B13, G211B14, G211B15, G211B16, G211B17v, G211B18, G211B19 are temporarily unavailable.
Root cause : The incident caused by a failure of the network equipment.
Ongoing actions : Our teams are actively working to resolve this problem.

Update will be posted as significant progress is made.

We apologize for the inconvenience and thank you for your understanding.
Nov 7, 21:38 UTC

Investigating - We have detected an issue on our services. We will update informations when we will have more details.

Start time : 07/11/2024 21:04 UTC
Nov 7, 21:24 UTC

[RBX7/FR/SGB3/BHS8][Dedicated Servers] - Network equipment version upgrade

Completed - The scheduled maintenance has been completed.
Nov 7, 20:35 UTC

Update - Please be aware that the maintenance work is taking longer than anticipated. However, this is not expected to have any impact on the service.
Nov 7, 19:22 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 7, 15:00 UTC

Scheduled - As part of our continuous improvement plan, maintenance is scheduled on our Baremetal offer.

Start time : 07/11/2024 15:00 UTC
End time : 07/11/2024 19:00 UTC
Service impact : None
Service improvement : As part of our continuous improvement policy of our network infrastructure, we will be doing a version upgrade to multiple network equipment

Thank you for your understanding.
Nov 1, 00:30 UTC

[RBX8][Dedicated Servers] - Network maintenance notification

Completed - The scheduled maintenance has been completed.
Nov 7, 06:55 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 6, 19:00 UTC

Scheduled - As part of our continuous improvement plan, maintenance is scheduled on our Baremetal offer.

Start time : 06/11/2024 19:00 UTC
End time : 07/11/2024 07:00 UTC
Service impact : None
Service improvement : As part of our continuous improvement policy, our teams will be doing a maintenance on multiple network equipment.

Thank you for your understanding.
Oct 31, 23:26 UTC

[SBG3][Network] - Network equipment version reload S356B01

Completed - The scheduled maintenance has been completed.
Nov 7, 04:15 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 7, 04:00 UTC

Scheduled - As part of our continuous improvement plan, maintenance is scheduled on our Baremetal offer.

Start time : 07/11/2024 04:00 UTC
End time : 07/11/2024 05:00 UTC
Service impact : Network bandwidth reduction for customers with LACP (Link Aggregation Control Protocol) activated.
Service improvement : As part of our continuous improvement policy of our network infrastructure, we will have to carry out interventions on a network equipment.

Thank you for your understanding.
Oct 24, 22:27 UTC

[SGP][Dedicated Servers] - SGP0201E02C

Completed - The scheduled maintenance has been completed.
Nov 7, 03:49 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 7, 02:00 UTC

Scheduled - As part of our continuous improvement plan, maintenance is scheduled on our Bare metal offer.

This may temporarily affect availability.

Start time : 07/11/2024 02:00 UTC
End time : 07/11/2024 03:30 UTC
Service impact : Public network will be temporarily unavailable for servers in rack SGP0201E02C.
Service improvement : As part of our continuous improvement policy of our network infrastructure, we will have to carry out an intervention on a network equipment.

Thank you for your understanding.
Oct 30, 02:58 UTC

[RBX6/WAW1/GRA1][Dedicated Servers] - Network equipment version upgrade

Completed - The scheduled maintenance has been completed.
Nov 7, 02:47 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 7, 00:30 UTC

Scheduled - As part of our continuous improvement plan, maintenance is scheduled on our Baremetal offer.

Start time : 07/11/2024 00:30 UTC
End time : 07/11/2024 04:30 UTC
Service impact : None
Service improvement : As part of our continuous improvement policy of our network infrastructure, we will be doing a version upgrade to multiple network equipment

Thank you for your understanding.
Nov 1, 00:24 UTC

[SBG5][Network] - Network equipment version reload SBG504B08A/B/C

Completed - The scheduled maintenance has been completed.
Nov 7, 02:38 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 7, 02:00 UTC

Scheduled - As part of our continuous improvement plan, maintenance is scheduled on our Baremetal offer.

Start time : 07/11/2024 02:00 UTC
End time : 07/11/2024 03:00 UTC
Service impact : Network bandwidth will be reduced for customers with LACP (Link Aggregation Control Protocol) activated . Public/vrack will be cut for those who have not enabled it.
Service improvement : As part of our continuous improvement policy of our network infrastructure, we will have to carry out interventions on a network equipment.

Thank you for your understanding.
Oct 24, 22:00 UTC

Nov 6, 2024

[SGP1/BHS8/GRA3][Dedicated Servers] - Network equipment version upgrade

Completed - The scheduled maintenance has been completed.
Nov 6, 17:23 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 6, 15:00 UTC

Scheduled - As part of our continuous improvement plan, maintenance is scheduled on our Baremetal offer.

Start time : 06/11/2024 15:00 UTC
End time : 06/11/2024 19:00 UTC
Service impact : None
Service improvement : As part of our continuous improvement policy of our network infrastructure, we will be doing a version upgrade to multiple network equipment

Thank you for your understanding.
Oct 31, 23:43 UTC

[GRA1][Virtual Private Servers] - Rack G122A11

Resolved - Start time : 06/11/2024 10:07 UTC
End time : 06/11/2024 10:58 UTC
Root cause : Electrical disjunction
We would like to inform you that the incident have been resolved and the situation is back to normal.

We thank you for your understanding and patience throughout this incident
Nov 6, 11:46 UTC

Update - We are continuing to investigate this issue.
Nov 6, 10:49 UTC

Update - We are continuing to investigate this issue.
Nov 6, 10:42 UTC

Update - We are continuing to investigate this issue.
Nov 6, 10:39 UTC

Investigating - An incident is in progress on our Bare Metal offer. It has temporarily affected the "Availability/Functionality/Latency".

We are actively working to resolve this problem.

Our teams are fully mobilized and we will keep you informed of developments and the resolution of the incident.

We apologize for the inconvenience and thank you for your understanding.

Here is detail for this incident :

Start time : 06/11/2024 10:07 UTC
Service impact : A significant number of VPS Instances in the rack G122A11 are unreachable.
Ongoing actions : Our teams are investigating to determine the origin of the incident and fix it.
Update will be posted as significant progress is made.
Nov 6, 10:24 UTC

[RBX7][Dedicated Servers] - Racks R717B10

Completed - The scheduled maintenance has been completed.
Nov 6, 07:24 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 6, 06:00 UTC

Scheduled - As part of our continuous improvement plan, maintenance is scheduled on our dedicated servers offer.

Start time : 06/11/2024 06:00 UTC
End time : 06/11/2024 06:30 UTC
Service impact : None
Service improvement : As part of our continuous improvement policy of our electrical infrastructure, we will be doing a maintenance on a electrical equipment.

Thank you for your understanding.
Oct 31, 22:43 UTC

[RBX8][Dedicated Servers] - Network maintenance notification

Completed - The scheduled maintenance has been completed.
Nov 6, 06:37 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 5, 19:00 UTC

Scheduled - As part of our continuous improvement plan, maintenance is scheduled on our Baremetal offer.

Start time : 05/11/2024 19:00 UTC
End time : 06/11/2024 07:00 UTC
Service impact : None
Service improvement : As part of our continuous improvement policy, our teams will be doing a maintenance on multiple network equipment.

Thank you for your understanding.
Oct 31, 23:22 UTC

[RBX7][Dedicated Servers] - Rack R715B04

Resolved - Start time : 06/11/2024 03:22 UTC
End time : 06/11/2024 04:22 UTC
Root cause : This incident was due to network equipment malfunction.
We would like to inform you that the incident have been resolved and the situation is back to normal.

We thank you for your understanding and patience throughout this incident
Nov 6, 04:23 UTC

Update - Update : The vRack network are temporarily unavailable since 03:50 UTC.
The issue has been identified and a fix is being implemented.
Update will be posted as significant progress is made.
Nov 6, 04:02 UTC

Identified - The issue has been identified and a fix is being implemented.
Nov 6, 03:54 UTC

Investigating - An incident is in progress on our Bare Metal offer. It has temporarily affected the functionality.

We are actively working to resolve this problem.

Our teams are fully mobilized and we will keep you informed of developments and the resolution of the incident.

We apologize for the inconvenience and thank you for your understanding.

Here is detail for this incident :

Start time : 06/11/2024 03:22 UTC
Service impact : vRack network is currently unstable for servers in rack R715B04.
Ongoing actions : Our teams are investigating to determine the origin of the incident and fix it.
Update will be posted as significant progress is made.
Nov 6, 03:28 UTC

[BHS7][Dedicated Servers] - Rack B710B09

Resolved - Start time : 06/11/2024 00:59 UTC
End time : 06/11/2024 01:15 UTC
Root cause : This incident was due to network equipment malfunction.
We would like to inform you that the incident have been resolved and the situation is back to normal.

We thank you for your understanding and patience throughout this incident
Nov 6, 01:21 UTC

Identified - The issue has been identified and a fix is being implemented.
Nov 6, 01:10 UTC

Investigating - An incident is in progress on our Bare Metal offer. It has temporarily affected the availability.

We are actively working to resolve this problem.

Our teams are fully mobilized and we will keep you informed of developments and the resolution of the incident.

We apologize for the inconvenience and thank you for your understanding.

Here is detail for this incident :

Start time : 06/11/2024 00:59 UTC
Service impact : Public network are temporarily unavailable on servers in rack B710B09.
Ongoing actions : Our teams are investigating to determine the origin of the incident and fix it.
Update will be posted as significant progress is made.
Nov 6, 01:07 UTC

[BHS6/ERI1/GRA1][Dedicated Servers] - Network equipment version upgrade

Completed - The scheduled maintenance has been completed.
Nov 6, 00:39 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 5, 21:00 UTC

Scheduled - As part of our continuous improvement plan, maintenance is scheduled on our Bare metal offer.

Start time : 05/11/2024 22:00 UTC
End time : 06/11/2024 00:00 UTC
Service impact : None
Service improvement : As part of our continuous improvement policy of our network infrastructure, we will be doing a version upgrade to multiple network equipment

Thank you for your understanding.
Oct 30, 22:07 UTC