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OVHcloud Bare Metal Cloud Status

Current status
Legend
  • Operational
  • Degraded performance
  • Partial Outage
  • Major Outage
  • Under maintenance

All Systems Operational

About This Site

Welcome to the Bare Metal Cloud status page for real-time information on system performance and availability.

Dedicated Servers || Additional services Operational
BHS Operational
ERI Operational
GRA Operational
LIM Operational
YNM Operational
RBX Operational
SBG Operational
SGP Operational
SYD Operational
WAW Operational
YYZ Operational
Dedicated Servers || Delivery Operational
Zone Europe Operational
Zone APAC Operational
Zone Canada Operational
Dedicated Servers || Global Infrastructure Operational
BHS Operational
ERI Operational
GRA Operational
LIM Operational
RBX Operational
SBG Operational
SGP Operational
SYD Operational
WAW Operational
YNM Operational
YYZ Operational
Dedicated Servers || Operating System Operational
Zone Europe Operational
Zone APAC Operational
Zone Canada Operational
Dedicated Servers || Network Operational
BHS Operational
CCH Operational
ERI Operational
GRA Operational
IEB Operational
LIM Operational
MR9 Operational
RBX Operational
SBG Operational
SGP Operational
SYD Operational
WAW Operational
YNM Operational
YYZ Operational
US-EAST-VA Operational
US-WEST-OR Operational
DNS || DNS Secondary Operational
ns-kimsufi Operational
sdns1 Operational
sdns2 Operational
sdns1-ca Operational
sdns2-ca Operational
Identity, Security & Operations || Key Management Service Operational
BHS Operational
RBX Operational
SBG Operational
SGP Operational
SYD Operational
YYZ Operational
AP-SOUTH-MUM Operational
Licensing || All Services Operational
Zone Europe Operational
Zone APAC Operational
Zone Canada Operational
Managed Services || Cloud Databases GRA Operational
sql007 Operational
Managed Services || Enterprise Cloud Databases Operational
RBX Operational
GRA Operational
BHS Operational
Managed Services || Load Balancer Operational
GRA Operational
BHS Operational
RBX Operational
SBG Operational
YYZ Operational
SYD Operational
Managed Services || Logs Data Platform Operational
GRA Operational
BHS Operational
Managed Services || Managed Baremetal Operational
Compute Operational
Network Operational
Storage Operational
Management Operational
Delivery Operational
Storage and Backups || Backup Storage Operational
RBX Operational
BHS Operational
Storage and Backups || Block Storage Operational
BHS Operational
SBG6 Operational
UK1 Operational
DE1 Operational
GRA Operational
Storage and Backups || Cloud Disk Array Operational
GRA Operational
SBG Operational
BHS Operational
Storage and Backups || Enterprise File Storage Operational
BHS Operational
GRA Operational
LIM Operational
RBX Operational
SBG Operational
Storage and Backups || NAS HA Operational
RBX Operational
SBG Operational
BHS Operational
LIM Operational
Virtual Private Servers || Additional services Operational
ERI Operational
GRA Operational
SBG Operational
LIM Operational
WAW Operational
BHS Operational
SGP Operational
SYD Operational
UK2 Operational
US-EAST-VA Operational
US-WEST-OR Operational
YNM Operational
Virtual Private Servers || Delivery Operational
ERI Operational
GRA Operational
SBG Operational
LIM Operational
WAW Operational
BHS Operational
SGP Operational
SYD Operational
UK2 Operational
US-EAST-VA Operational
US-WEST-OR Operational
YNM Operational
Virtual Private Servers || Global Infrastructure Operational
ERI Operational
GRA Operational
SBG Operational
LIM Operational
WAW Operational
BHS Operational
SGP Operational
SYD Operational
UK2 Operational
US-EAST-VA Operational
US-WEST-OR Operational
YNM Operational
Virtual Private Servers || Network Operational
ERI Operational
GRA Operational
SBG Operational
LIM Operational
WAW Operational
BHS Operational
SGP Operational
SYD Operational
UK2 Operational
US-EAST-VA Operational
US-WEST-OR Operational
YNM Operational
Virtual Private Servers || Operating System Operational
ERI Operational
GRA Operational
SBG Operational
LIM Operational
WAW Operational
BHS Operational
SGP Operational
SYD Operational
UK2 Operational
US-EAST-VA Operational
US-WEST-OR Operational
YNM Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

[RBX/LIM][Storage and Backups] - NAS HA maintenance notification Sep 4, 2025 04:30-21:00 UTC

As part of our continuous improvement plan, maintenance is scheduled on our Bare Metal Cloud offer.

Start time : 04/09/2025 04:30 UTC
End time : 04/09/2025 21:00 UTC
Service impact : Impacted services might experience some input/output freezes for storage equipment during the maintenance.
Service improvement : As part of our continuous improvement policy, we will perform an update on the storage servers hosting your data.
This version will improve certain security mechanisms, as well as some performance enhancements.
During the maintenance period, your data will remain available.

Thank you for your understanding.
Posted on Aug 26, 2025 - 16:32 UTC

[RBX8][Dedicated Servers] - Rack R821R26 maintenance notification Sep 9, 2025 00:00-01:00 UTC

As part of our continuous improvement plan, we will be carrying out a maintenance on our Dedicated Servers offer.

Start time : 09/09/2025 00:00 UTC
End time : 09/09/2025 01:00 UTC
Service impact : Bandwidth pertubation on public and private network if LACP is active.
Service improvement : As part of our continuous improvement policy, our teams will be doing a maintenance on our network equipment.

Thank you for your understanding.
Posted on Aug 21, 2025 - 13:47 UTC

[SGP][Dedicated Servers] - Multiple Racks maintenance Notification Sep 16, 2025 12:00-18:00 UTC

As part of our continuous improvement plan, maintenance is scheduled on our Bare metal offer.

This may temporarily affect availability.

Start time : 16/09/2025 12:00 UTC
End time : 16/09/2025 18:00 UTC
Service impact : Servers in racks 040821A and 040821B will be unreachable during the maintenance.
Service improvement : As part of our continuous improvement policy of our infrastructure, our teams will move servers from the specified racks.
A specific communication will be sent to the impacted customer.

Thank you for your understanding.
Posted on Aug 26, 2025 - 16:26 UTC

[BHS/GRA][Managed Services] - Logs Data Platform maintenance notification Sep 17, 2025 12:00-16:00 UTC

As part of our continuous improvement plan, we will be carrying out a maintenance on our Logs Data Platform offering.

Start time : 17/09/2025 12:00 UTC
End time : 17/09/2025 16:00 UTC
Service impact : The public API of Logs Data Platform product will be on read only mode during the whole maintenance.
Service improvement : As part of our continuous improvement policy, we will be doing a maintenance on Logs Data Platform offering.
For more information about IAM for Logs Data Platform, you can visit this documentation: KB0071667

Thank you for your understanding.
Posted on Jul 18, 2025 - 19:03 UTC

[SGP][Dedicated Servers] - Multiple Racks maintenance Notification Sep 24, 2025 12:00-18:00 UTC

As part of our continuous improvement plan, maintenance is scheduled on our Bare metal offer.

This may temporarily affect availability.

Start time : 24/09/2025 12:00 UTC
End time : 24/09/2025 18:00 UTC
Service impact : Servers in racks 040722B, 040820A, 040821B, 040821A will be unreachable during the maintenance.
Service improvement : As part of our continuous improvement policy of our infrastructure, our teams will move servers from the specified racks.
A specific communication will be sent to the impacted customer.

Thank you for your understanding.
Posted on Aug 26, 2025 - 15:27 UTC

[GLOBAL][Dedicated Servers] - Maintenance notification Oct 7, 2025 08:30-08:45 UTC

As part of our continuous improvement plan, change is scheduled on our API.
⚠ API change
The 7th of October 2025, the following API calls will be definitely removed:
- All API calls under /me/installationTemplate
- POST /dedicated/server/{serviceName}/install/start.
Customers can migrate to its successor POST /dedicated/server/{serviceName}/reinstall.

Start time: 07/10/2025 08:30 UTC
End time: 07/10/2025 08:45 UTC
Service impact: None
More details about the change: End of life for personal installation templates.

Thank you for your understanding.
Posted on Aug 21, 2025 - 20:59 UTC
Sep 2, 2025
[RBX4][Dedicated Servers] - Rack 55A22 incident notification
Resolved - We had an incident on Dedicated Servers which has now been resolved.

Here are some supplementary details :

Start time : 02/09/2025 18:52 UTC
End time : 02/09/2025 19:16 UTC
Impacted Service(s) : Servers in the specified rack were unreachable.
Customers Impact : Customers were unable to access or use their servers, which were located in the specified rack.
Root Cause : This incident was caused by a network equipment issue.

We thank you for your understanding and patience throughout this incident.
Sep 2, 20:04 UTC
[GLOBAL][Bare Metal Cloud] - End of Installation date change for Proxmox Virtual Environment (VE) 8 and Proxmox Backup Server (BS) 3
Completed - The scheduled maintenance has been completed.
Sep 2, 15:43 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 26, 16:00 UTC
Scheduled - As part of our continuous improvement plan, we are changing the scheduled End of Installation date for Proxmox VE 8 and Proxmox BS 3 at OVHcloud.

These OSes were previously scheduled to be available for installation until July 2028. This date has now been changed to August 2026 in accordance with the publisher's official support policy for Proxmox Virtual Environment and Proxmox Backup Server.

Please note that this change will only affect future OS installations. Customers who have already installed one of these OSes are not affected by this change.


Start time: 26/08/2025 16:00 UTC
End time: 02/09/2025 16:00 UTC
Service impact: None

Thank you for your understanding.
Aug 26, 15:59 UTC
[GRA4][Dedicated Servers] - Rack GRA0404E01A incident notification
Resolved - We are pleased to inform you that the incident affecting our Dedicated Servers has been resolved.

Start time : 02/09/2025 13:15 UTC
End time : 02/09/2025 15:35 UTC
Root Cause : This incident was caused by a network equipment issue.

We apologize for any inconvenience caused and appreciate your understanding.
Sep 2, 15:42 UTC
Identified - We are currently experiencing an ongoing incident. We have determined the origin of the issue affecting our Dedicated Servers offer on the rack GRA0404E01A.

Here are some supplementary details :

Start time : 02/09/2025 13:15 UTC
Impacted Service(s) : Servers in the specified rack are no longer able to access the public network.
Customers Impact : Some customers are unable to access their server via private network in the specified rack.
Root Cause : This incident is caused by a network equipment issue.
Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.
Sep 2, 14:38 UTC
Investigating - We are currently investigating an incident affecting our Dedicated Servers offering, which is causing temporary availability issue in the rack GRA0404E01A

Here are some supplementary details :

Start time : 02/09/2025 13:15 UTC
Impacted Service(s) : Servers in the specified rack are no longer able to access the private network.
Customers Impact : Some customers are unable to access their server via private network in the specified rack.
Ongoing Actions : Our teams are investigating to determine the origin of the incident to fix it.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.
Sep 2, 13:49 UTC
[IEB01][Network] - Rack IEB0101A01A maintenance notification
Completed - The scheduled maintenance has been completed.
Sep 2, 11:24 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 2, 08:00 UTC
Scheduled - As part of our continuous improvement plan, maintenance is scheduled on our network infrastructure.

Start time : 02/09/2025 08:00 UTC
End time : 02/09/2025 09:00 UTC
Service impact : None
Service improvement : As part of our continuous improvement policy of our network infrastructure, we will have to carry out interventions on a network equipment in rack IEB0101A01A.

Thank you for your understanding.
Aug 12, 20:23 UTC
[LIM1][Dedicated Servers] - Rack L115B16 maintenance notification
Completed - The scheduled maintenance has been completed.
Sep 2, 11:15 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 2, 09:00 UTC
Scheduled - As part of our continuous improvement plan, maintenance is scheduled on our network infrastructure.

Start time : 02/09/2025 09:00 UTC
End time : 02/09/2025 09:30 UTC
Service impact : The public network will be down during maintenance.
Service improvement : As part of our continuous improvement policy of our network infrastructure, we will have to carry out interventions on a network equipment in rack L115B16.

Thank you for your understanding.
Sep 2, 08:52 UTC
[LIM1][Dedicated Servers] - Rack L115B16 incident notification
Resolved - We are pleased to inform you that the incident affecting our Dedicated Servers has been resolved.

Start time : 02/09/2025 09:30 UTC
End time : 02/09/2025 10:44 UTC
Root Cause : This incident is caused by this maintenance : https://bare-metal-servers.status-ovhcloud.com/incidents/gcskg5w2njs7

We apologize for any inconvenience caused and appreciate your understanding.
Sep 2, 11:09 UTC
Identified - We are currently experiencing an ongoing incident. We have determined the origin of the issue affecting our Dedicated Servers offer on the specific rack L115B16.

Here are some supplementary details :
Start time : 02/09/2025 09:30 UTC
Impacted Service(s) : Servers in the specified rack are no longer able to access the public network.
Root Cause : This incident is caused by this maintenance : https://bare-metal-servers.status-ovhcloud.com/incidents/gcskg5w2njs7
Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.
Sep 2, 09:39 UTC
[RBX7][Dedicated Servers] - Rack R719A16
Resolved - We are pleased to inform you that the incident affecting our Dedicated Servers has been resolved.

Start time : 02/09/2025 07:15 UTC
End time : 02/09/2025 07:36 UTC
Root Cause : This incident was caused by an electrical equipment issue.

We apologize for any inconvenience caused and appreciate your understanding.
Sep 2, 08:09 UTC
Investigating - We are currently investigating an incident affecting our Dedicated Servers offering, which is causing temporary availability issue in the rack R719A16 .

Here are some supplementary details :

Start time : 02/09/2025 07:15 UTC
Impacted Service(s) : All servers in the rack R719A16 are temporarily unavailable.
Customers Impact : Customers cannot access their services in this specific rack.
Ongoing Actions : Our teams are investigating to determine the origin of the incident to fix it.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.
Sep 2, 07:33 UTC
Sep 1, 2025
[RBX/LIM][Storage and Backups] - NAS HA maintenance notification
Completed - The scheduled maintenance has been completed.
Sep 1, 21:32 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 1, 04:30 UTC
Scheduled - As part of our continuous improvement plan, maintenance is scheduled on our Bare Metal Cloud offer.

Start time : 01/09/2025 04:30 UTC
End time : 01/09/2025 21:00 UTC
Service impact : Impacted services might experience some input/output freezes for storage equipment during the maintenance.
Service improvement : As part of our continuous improvement policy, we will perform an update on the storage servers hosting your data.
This version will improve certain security mechanisms, as well as some performance enhancements.
During the maintenance period, your data will remain available.

Thank you for your understanding.
Aug 25, 20:25 UTC
[GRA3][Dedicated Servers] - Rack GRA0326A06A incident notification
Resolved - We would like to inform you that the incident on our Dedicated Servers offer has now been resolved.

Here is detail for this incident :
Start time : 31/08/2025 08:49 UTC
End time : 01/09/2025 13:45 UTC
Root Cause : This incident is caused by a cooling system issue.

We thank you for your understanding and patience throughout this incident.
Sep 1, 13:54 UTC
Update - We have new information regarding the incident that affected your service(s).

Please find below an update on the situation:
Update : Most of the affected servers have been operational again.
Ongoing Actions : Our teams are mobilised to restore service as quickly as possible.

We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
Sep 1, 04:01 UTC
Update - We have new information regarding the incident that affected your service(s).

Please find below an update on the situation:
Update : All servers in rack GRA0326A06A were temporarily unavailable between 13:34 and 13:52 UTC.
Now, most of the affected servers are operational again.
Ongoing Actions : Our teams are mobilised to restore service as quickly as possible.

We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
Aug 31, 13:59 UTC
Update - We have new information regarding the incident that affected your service(s).

Please find below an update on the situation:
Update : Since 09:12 UTC, most of the affected servers have been operational again.
Ongoing Actions : The incident has been identified, and our teams are working to restore the remaining servers as quickly as possible.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.
Aug 31, 09:42 UTC
Identified - We are currently experiencing an ongoing incident. We have determined the origin of the issue affecting our Dedicated Servers offer on rack GRA0326A06A in GRA3.
Here are some supplementary details :

Start time : 31/08/2025 08:49 UTC
Impacted Service(s) : All servers in the rack GRA0326A06A are temporarily unavailable.
Customers Impact : Customers are currently unable to access or use the servers located in the specified rack.
Root Cause : This incident is caused by a cooling system issue.
Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.
Aug 31, 09:38 UTC
[RBX8][Dedicated Servers] - Rack R807L08 incident notification
Resolved - We are pleased to inform you that the incident affecting our Dedicated Servers has been resolved.

Start time : 01/09/2025 00:14 UTC
End time : 01/09/2025 00:40 UTC
Root Cause : This incident was caused by a cooling system issue.

We apologize for any inconvenience caused and appreciate your understanding.
Sep 1, 00:48 UTC
Identified - We are currently experiencing an ongoing incident. We have determined the origin of the issue affecting our Dedicated Servers offer on the specific rack R807L08.

Here are some supplementary details :

Start time : 01/09/2025 00:14 UTC
Impacted Service(s) : Some servers in the rack R807L08 are temporarily unavailable.
Customers Impact : Some customers are currently unable to access or use the servers located in the specified rack.
Root Cause : This incident is caused by a cooling system issue.
Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.
Sep 1, 00:23 UTC
Investigating - We are currently experiencing an ongoing incident. We have determined the origin of the issue affecting our Dedicated Servers offer on the specific rack R807L08.

Here are some supplementary details :

Start time : 01/09/2025 00:14 UTC
Impacted Service(s) : Some servers in the rack R807L08 are temporarily unavailable.
Customers Impact : Some customers are currently unable to access or use the servers located in the specified rack.
Root Cause : This incident is caused by a cooling system issue.
Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.
Sep 1, 00:21 UTC
Aug 31, 2025
Aug 30, 2025

No incidents reported.

Aug 29, 2025

No incidents reported.

Aug 28, 2025
[RBX8][Dedicated Servers] - Rack R809R11 incident notification
Resolved - We are pleased to inform you that the incident affecting our Dedicated Servers offering, which was causing temporary availability issue in the rack R809R11 has been resolved.

Start time : 28/08/2025 05:24 UTC
End time : 28/08/2025 17:36 UTC
Root Cause : This incident was caused by an electrical equipment issue.

We apologize for any inconvenience caused and appreciate your understanding.
Aug 28, 17:46 UTC
Update - The incident is still ongoing. We would like to assure you that we are doing our utmost to resolve this situation as quickly as possible.

As soon as the situation evolves or the incident is resolved, we will keep you informed.

Thank you for your understanding
Aug 28, 15:41 UTC
Update - We have new information regarding the incident that affected your service(s).

Please find below an update on the situation:
Update : The incident has been identified and our teams are mobilised to restore service as quickly as possible.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.
Aug 28, 08:55 UTC
Identified - We have new information regarding the incident that affected your service(s).

Please find below an update on the situation:
Update : A significant number of servers are operational.
Root Cause : This incident is caused by an electrical equipment issue.
Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.
Aug 28, 05:48 UTC
Investigating - We are currently investigating an incident affecting our Dedicated Servers offering, which is causing temporary availability issue in the rack R809R11.

Here are some supplementary details :

Start time : 28/08/2025 05:24 UTC
Impacted Service(s) : All servers in the rack R809R11 are temporarily unavailable.
Ongoing Actions : Our teams are investigating to determine the origin of the incident to fix it.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.
Aug 28, 05:44 UTC
[RBX8][Dedicated Servers] - Rack R809R17 incident notification
Resolved - We are pleased to inform you that the incident affecting our Dedicated Servers has been resolved.

Start time : 28/08/2025 09:10 UTC
End time : 28/08/2025 09:40 UTC
Root Cause : This incident was caused by a cooling system issue.

We apologize for any inconvenience caused and appreciate your understanding.
Aug 28, 09:52 UTC
Investigating - We are currently investigating an incident affecting our Dedicated Servers offering, which is causing temporary availability issue in the rack R809R17.

Here are some supplementary details :

Start time : 28/08/2025 09:05 UTC
Impacted Service(s) : Some servers in the rack R809R17 are temporarily unavailable.
Ongoing Actions : Our teams are investigating to determine the origin of the incident to fix it.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.
Aug 28, 09:29 UTC
[RBX/SBG][Storage and Backups] - NAS HA maintenance notification
Completed - The scheduled maintenance has been completed.
Aug 28, 09:07 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 28, 04:30 UTC
Scheduled - As part of our continuous improvement plan, maintenance is scheduled on our Bare Metal Cloud offer.

Start time : 28/08/2025 04:30 UTC
End time : 28/08/2025 21:00 UTC
Service impact : Impacted services might experience some input/output freezes for storage equipment during the maintenance.
Service improvement : As part of our continuous improvement policy, we will perform an update on the storage servers hosting your data.
This version will improve certain security mechanisms, as well as some performance enhancements.
During the maintenance period, your data will remain available.

Thank you for your understanding.
Aug 14, 21:55 UTC
Aug 27, 2025

No incidents reported.

Aug 26, 2025
[RBX8][Dedicated Servers] - Rack R809R18 incident notification
Resolved - We are pleased to inform you that the incident affecting our Dedicated Servers offering has been resolved.

Start time : 26/08/2025 17:09 UTC
End time : 26/08/2025 18:43 UTC
Root Cause : This incident was caused by an electrical equipment issue.

We apologize for any inconvenience caused and appreciate your understanding.
Aug 26, 18:44 UTC
Identified - We are currently investigating an incident affecting our Dedicated Servers offering, which is causing temporary availability issue in the rack R809R18 in RBX8.

Here are some supplementary details :

Start time : 26/08/2025 17:09 UTC
Impacted Service(s) : Some servers in the rack G117A21 are temporarily unavailable.
Ongoing Actions : Our teams are investigating to determine the origin of the incident to fix it.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.
Aug 26, 17:17 UTC
[RBX/SBG][Storage and Backups] - NAS HA maintenance notification
Completed - All services are operational. There has been no impact since 7:02 UTC.
Aug 26, 07:27 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 26, 04:30 UTC
Scheduled - As part of our continuous improvement plan, maintenance is scheduled on our Bare Metal Cloud offer.

Start time : 26/08/2025 04:30 UTC
End time : 26/08/2025 21:00 UTC
Service impact : Impacted services might experience some input/output freezes for storage equipment during the maintenance.
Service improvement : As part of our continuous improvement policy, we will perform an update on the storage servers hosting your data.
This version will improve certain security mechanisms, as well as some performance enhancements.
During the maintenance period, your data will remain available.

Thank you for your understanding.
Aug 5, 11:41 UTC
[GRA1][Network] - Rack G102B05 maintenance notification
Completed - All services are operational. There has been no impact since 02:40 UTC.
Aug 26, 04:08 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 26, 02:00 UTC
Scheduled - As part of our continuous improvement plan, maintenance is scheduled on our network infrastructure.

Start time : 26/08/2025 02:00 UTC
End time : 26/08/2025 03:00 UTC
Service impact : Public network will be temporarily unavailable for servers during the maintenance.
Service improvement : As part of our continuous improvement policy of our network infrastructure, we will have to carry out interventions on a network equipment in rack G102B05.

Thank you for your understanding.
Aug 26, 22:36 UTC
[WAW1][Dedicated Servers] - Rack WAW0107A02B incident notification
Resolved - We are pleased to inform you that the incident affecting our Dedicated Servers offering has been resolved.

Start time : 25/08/2025 22:14 UTC
End time : 26/08/2025 02:50 UTC
Root Cause : This incident was caused by a cooling system issue.

We apologize for any inconvenience caused and appreciate your understanding.
Aug 26, 03:53 UTC
Identified - We are currently experiencing an ongoing incident. We have determined the origin of the issue affecting our Dedicated Servers offering, which is causing temporary availability issue in the rack WAW0107A02B in WAW1.

Here are some supplementary details :

Start time : 25/08/2025 22:14 UTC
Impacted Service(s) : Servers in the specified rack are no longer able to access the public network.
Customers Impact : Customers are currently unable to access their servers via the public network in the specified rack.
Root Cause : This incident is caused by a cooling system issue.
Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.
Aug 25, 23:05 UTC
Investigating - We are currently investigating an incident affecting our Dedicated Servers offering, which is causing temporary availability issue in the rack WAW0107A02B in WAW1.

Here are some supplementary details :

Start time : 25/08/2025 22:14 UTC
Impacted Service(s) : Servers in the specified rack are no longer able to access the public network.
Customers Impact : Customers are currently unable to access their servers via the public network in the specified rack.
Ongoing Actions : Our teams are investigating to determine the origin of the incident to fix it.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.
Aug 25, 22:26 UTC
Aug 25, 2025
[RBX/LIM][Storage and Backups] - NAS HA maintenance notification
Completed - All services are operational. There has been no impact since 21:00 UTC.
Aug 25, 22:06 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 25, 04:30 UTC
Scheduled - As part of our continuous improvement plan, maintenance is scheduled on our Bare Metal Cloud offer.

Start time : 25/08/2025 04:30 UTC
End time : 25/08/2025 21:00 UTC
Service impact : Impacted services might experience some input/output freezes for storage equipment during the maintenance.
Service improvement : As part of our continuous improvement policy, we will perform an update on the storage servers hosting your data.
This version will improve certain security mechanisms, as well as some performance enhancements.
During the maintenance period, your data will remain available.

Thank you for your understanding.
Aug 5, 11:52 UTC
[GRA4][Virtual Private Servers] - Instances incident notification
Resolved - We are pleased to inform you that the incident affecting our Virtual Private Servers offering on the region GRA4 has been resolved.

Start time : 25/08/2025 02:16 UTC
End time : 25/08/2025 11:33 UTC
Root Cause : A service disruption occured due to an unexpected infrastructure malfunction.

We apologize for any inconvenience caused and appreciate your understanding.
Aug 25, 11:40 UTC
Update - The incident is still ongoing. We would like to assure you that we are doing our utmost to resolve this situation as quickly as possible.

Update : Some instances are getting operational again.

As soon as the situation evolves or the incident is resolved, we will keep you informed.

Thank you for your understanding
Aug 25, 08:33 UTC
Update - The incident is still ongoing. We would like to assure you that we are doing our utmost to resolve this situation as quickly as possible.

As soon as the situation evolves or the incident is resolved, we will keep you informed.

Thank you for your understanding
Aug 25, 05:16 UTC
Identified - We have determined the origin of the incident affecting our Virtual Private Servers offering on the region GRA4.

Here is detail for this incident :
Start time : 25/08/2025 02:16 UTC
Impacted Service(s) : Some instances are temporarily unavailable.
Customers Impact : Customers are temporarily unable to access and use their instances located in the specified region.
Root Cause : This incident is caused by a cooling system issue.
Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.

We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
Aug 25, 03:01 UTC
Aug 24, 2025
[RBX7][Network] - Rack R713A15 maintenance notification
Completed - We are sorry to inform you that this maintenance is postponed to another date. We will keep you updated as soon as the date is fixed.
Aug 24, 19:57 UTC
Scheduled - As part of our continuous improvement plan, maintenance is scheduled on our network infrastructure.

Start time : 25/08/2025 01:30 UTC
End time : 25/08/2025 04:00 UTC
Service impact : Public and vRack network will be temporarily unavailable for servers during the maintenance.
Service improvement : As part of our continuous improvement policy of our network infrastructure, we will have to carry out interventions on a network equipment in rack R713A15.

Thank you for your understanding.
Aug 12, 20:31 UTC
[RBX4][Dedicated Servers] - Rack 55D16 incident notification
Resolved - We are pleased to inform you that the incident affecting our Dedicated Servers offer has been resolved.

Start time : 24/08/2025 11:48 UTC
End time : 24/08/2025 12:03 UTC
Root Cause : This incident was caused by a network equipment issue.

We apologize for any inconvenience caused and appreciate your understanding.
Aug 24, 13:12 UTC
Identified - We are currently experiencing an ongoing incident. We have determined the origin of the issue affecting our Dedicated Servers offer in the rack 55D16 in RBX4.

Here are some supplementary details :

Start time : 24/08/2025 11:48 UTC
Impacted Service(s) : Some servers in the specified rack are no longer able to access the public network.
Customers Impact : Some customers are currently unable to access their servers via the public network in the specified rack.
Root Cause : This incident is caused by a network equipment issue.
Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.
Aug 24, 12:30 UTC
Investigating - We are currently investigating an incident affecting our Dedicated Servers offering, which is causing temporary availability issue in the rack 55D16 in RBX4.

Here are some supplementary details :

Start time : 24/08/2025 11:48 UTC
Impacted Service(s) : Some servers in the specified rack are no longer able to access the public network.
Customers Impact : Some customers are currently unable to access their servers via the public network in the specified rack.
Ongoing Actions : Our teams are investigating to determine the origin of the incident to fix it.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.
Aug 24, 12:22 UTC
[BHS8][Dedicated Servers] - Racks BHS0812B05A/B/C
Resolved - We are pleased to inform you that the incident affecting our Dedicated Servers offering has been resolved.

Start time : 24/08/2025 03:00 UTC
End time : 24/08/2025 04:56 UTC
Root Cause : This incident is caused by an electrical equipment issue.

We apologize for any inconvenience caused and appreciate your understanding.
Aug 24, 05:00 UTC
Identified - We have determined the origin of the incident affecting our Dedicated Servers offering on the racks BHS0812B05A/B/C.

Here is detail for this incident :
Start time : 24/08/2025 03:00 UTC
Impacted Service(s) : IPMI (Intelligent Platform Management Interface) is temporarily unavailable in the racks BHS0812B05A/B/C.
Customers Impact : Customers are temporarily unable to access and use their IPMI access in the specified racks.
The Public and Private networks are operational.
Root Cause : This incident is caused by an electrical equipment issue.
Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.

We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
Aug 24, 03:35 UTC
Aug 23, 2025
[RBX4][Dedicated Servers] - Rack 55D16 incident notification
Resolved - We are pleased to inform you that the incident affecting our Dedicated Servers offer has been resolved.

Start time : 23/08/2025 13:12 UTC
End time : 23/08/2025 13:15 UTC
Root Cause : This incident was caused by a network equipment issue.

We apologize for any inconvenience caused and appreciate your understanding.
Aug 23, 13:27 UTC
Investigating - We are currently investigating an incident affecting our Dedicated Servers offering, which is causing temporary availability issue in the rack 55D16 in RBX4.

Here are some supplementary details :

Start time : 23/08/2025 13:12 UTC
Impacted Service(s) : Some servers in the specified rack are no longer able to access the public network.
Customers Impact : Some customers are currently unable to access their servers via the public network in the specified rack.
Ongoing Actions : Our teams are investigating to determine the origin of the incident to fix it.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.
Aug 23, 13:21 UTC
Aug 22, 2025
[GRA1][Dedicated Servers] - Rack G117A21
Resolved - We are pleased to inform you that the incident affecting our Dedicated Servers has been resolved.

Start time : 21/08/2025 19:15 UTC
End time : 21/08/2025 23:50 UTC
Root Cause : This incident was caused by a cooling system issue.

We apologize for any inconvenience caused and appreciate your understanding.
Aug 22, 04:32 UTC
Identified - We are currently experiencing an ongoing incident. We have determined the origin of the issue affecting our Dedicated Servers offer on the rack G117A21.

Here are some supplementary details :
Start time : 21/08/2025 19:15 UTC
Impacted Service(s) : Some servers in the rack G117A21 are temporarily unavailable.
Customers Impact : Customers are temporarily unable to access their servers located on the specified rack.
Root Cause : This incident is caused by a cooling system issue.
Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.

We will keep you updated on the progress and resolution.
Aug 21, 19:55 UTC
Aug 21, 2025
[BHS][Virtual Private Servers] - Instances incident notification
Resolved - We would like to inform you that the incident on our Virtual Private Servers offering has now been resolved.

Here is detail for this incident :
Start time : 21/08/2025 17:31 UTC
End time : 21/08/2025 18:34 UTC
Root Cause : This incident was caused by a cooling system issue.

We thank you for your understanding and patience throughout this incident.
Aug 21, 18:38 UTC
Identified - We have determined the origin of the incident affecting our Virtual Private Servers offering on the region BHS.

Here is detail for this incident :
Start time : 21/08/2025 17:31 UTC
Impacted Service(s) : Some instances in the specified regions are temporarily unavailable.
Customers Impact : Some clients are temporarily unable to access and use their instances located in BHS.
Root Cause : This incident is caused by a cooling system issue.
Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.

We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
Aug 21, 18:22 UTC
[RBX/SBG][Storage and Backups] - NAS HA maintenance notification
Completed - The scheduled maintenance has been completed.
Aug 21, 12:09 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 21, 09:10 UTC
Update - This maintenance operation started earlier than expected.

Please see the new schedule below:
New start time : 21/08/2025 06:30 UTC
New end time : 21/08/2025 21:00 UTC
Service impact : Impacted services might experience some input/output freezes for storage equipment during the maintenance.
Aug 21, 09:08 UTC
Scheduled - New start time : 21/08/2025 16:30 UTC
New end time : 21/08/2025 21:00 UTC
Service impact : Impacted services might experience some input/output freezes for storage equipment during the maintenance.
Service improvement : As part of our continuous improvement policy, we will perform an update on the storage servers hosting your data.
This version will improve certain security mechanisms, as well as some performance enhancements.
During the maintenance period, your data will remain available.

Thank you for your understanding.
Aug 6, 03:00 UTC
[GRA2][Virtual Private Servers] - Workflow Management service maintenance notification
Completed - All services are operational. There has been no impact since 08:28 UTC.
Aug 21, 08:29 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 21, 08:00 UTC
Scheduled - As part of our continuous improvement plan, maintenance is scheduled on our Workflow Management service, Mistral.

Here are the details of the maintenance:
Start time : 21/08/2025 08:00 UTC
End time : 21/08/2025 10:00 UTC
Service impact : During this maintenance window for the Workflow Management service (Mistral), you may encounter the following impacts :

- Workflows in progress at the start of the maintenance will be stopped and will be restarted automatically after the maintenance is completed. We understand that this may cause a temporary disruption in your workflow processing, and we apologize for any inconvenience this may cause.
- Cron triggers (scheduled workflow executions) during the maintenance period will not be triggered. If you have any workflows scheduled to run during the maintenance window, we recommend rescheduling them to run outside of this timeframe to avoid any disruption.

Service improvement : As part of our continuous improvement policy, we will be performing a maintenance on the Mistral service infrastructure. This maintenance is necessary to ensure the continued reliability and performance of our platform.

If you have any questions or concerns, please don't hesitate to reach out to our support team.
Aug 7, 22:05 UTC
[RBX/SBG][Storage and Backups] - NAS HA maintenance notification
Completed - The scheduled maintenance has been completed.
All the services are now operational.
Aug 21, 04:05 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 20, 04:30 UTC
Scheduled - New start time : 20/08/2025 04:30 UTC
New end time : 20/08/2025 21:00 UTC
Service impact : Impacted services might experience some input/output freezes for storage equipment during the maintenance.
Service improvement : As part of our continuous improvement policy, we will perform an update on the storage servers hosting your data.
This version will improve certain security mechanisms, as well as some performance enhancements.
During the maintenance period, your data will remain available.

Thank you for your understanding.
Aug 6, 03:15 UTC
[RBX6][Network] - Rack R622A01 maintenance notification
Completed - The scheduled maintenance has been completed.
All the services are now operational.
Aug 21, 00:57 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 21, 00:00 UTC
Scheduled - As part of our continuous improvement plan, maintenance is scheduled on our network infrastructure.

Start time : 21/08/2025 00:00 UTC
End time : 21/08/2025 02:00 UTC
Service impact : Public and vRack network will be temporarily unavailable for servers during the maintenance.
Service improvement : As part of our continuous improvement policy of our network infrastructure, we will have to carry out interventions on a network equipment in rack R622A01.

Thank you for your understanding.
Aug 12, 20:27 UTC
Aug 20, 2025
[GRA1][Dedicated Servers] - Rack G108B02
Resolved - We are pleased to inform you that the incident affecting our Dedicated Servers has been resolved.

Start time : 20/08/2025 10:54 UTC
End time : 20/08/2025 14:10 UTC
Root Cause : This incident was caused by a cooling system issue.

We apologize for any inconvenience caused and appreciate your understanding.
Aug 20, 14:13 UTC
Identified - We have determined the origin of the incident affecting our Dedicated Servers offering on the rack G108B02.

Here is detail for this incident :
Start time : 20/08/2025 10:54 UTC
Impacted Service(s) : Some servers in the rack G108B02 are temporarily unavailable.
Customers Impact : Customers are temporarily unable to access their servers located on the specified rack.
Root Cause : This incident is caused by a cooling system issue.
Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.

We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
Aug 20, 11:14 UTC
Aug 19, 2025
[RBX/SBG][Storage and Backups] - NAS HA maintenance notification
Completed - The scheduled maintenance has been completed.
All the services are now operational.
Aug 19, 21:23 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 19, 04:30 UTC
Scheduled - As part of our continuous improvement plan, maintenance is scheduled on our Bare Metal Cloud offer.

Start time : 19/08/2025 04:30 UTC
End time : 19/08/2025 21:00 UTC
Service impact : Impacted services might experience some input/output freezes for storage equipment during the maintenance.
Service improvement : As part of our continuous improvement policy, we will perform an update on the storage servers hosting your data.
This version will improve certain security mechanisms, as well as some performance enhancements.
During the maintenance period, your data will remain available.

Thank you for your understanding.
Aug 5, 18:12 UTC
[RBX/SBG][Storage and Backups] - NAS HA maintenance notification
Completed - The scheduled maintenance has been completed.
Aug 19, 12:06 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 19, 08:00 UTC
Scheduled - As part of our continuous improvement plan, maintenance is scheduled on our Storage and Backups NAS HA offer.

Start time : 19/08/2025 08:00 UTC
End time : 19/08/2025 12:00 UTC
Service impact : Impacted services might experience some input/output freezes for storage equipment during the maintenance.
Service improvement : As part of our responsibilities as a NAS-HA host, we will be performing infrastructure maintenance.
The maintenance will update the storage servers hosting your data.
This version brings improvements to certain security mechanisms, as well as some performance enhancements.
Your data will remain available during the maintenance period.

Thank you for your understanding.
Aug 18, 13:37 UTC
[BHS7][Dedicated Servers] - Rack B717B01
Completed - The scheduled maintenance has been completed.
Aug 19, 10:45 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 19, 10:00 UTC
Scheduled - As part of our continuous improvement plan, maintenance is scheduled on our Dedicated Servers offer.

This may temporarily affect availability.
Start time: 19/08/2025 10:00 UTC
End time: 19/08/2025 12:00 UTC
Service impact: Public and private networks will be unavailable during maintenance.
Service improvement: As part of our continuous improvement policy, we will be doing a maintenance on Dedicated Servers offer.

Thank you for your understanding.
Jul 29, 19:02 UTC
[RBX/SBG/LIM][Storage and Backups] - NAS HA maintenance notification
Completed - The maintenance is completed, all services are operational.
Aug 19, 03:47 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 18, 04:30 UTC
Scheduled - As part of our continuous improvement plan, maintenance is scheduled on our Bare Metal Cloud offer.

Start time : 18/08/2025 04:30 UTC
End time : 18/08/2025 21:00 UTC
Service impact : Impacted services might experience some input/output freezes for storage equipment during the maintenance.
Service improvement : As part of our continuous improvement policy, we will perform an update on the storage servers hosting your data.
This version will improve certain security mechanisms, as well as some performance enhancements.
During the maintenance period, your data will remain available.

Thank you for your understanding.
Aug 5, 18:08 UTC
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