OVHcloud Bare Metal Cloud Status

Current status
Legend
  • Operational
  • Degraded performance
  • Partial Outage
  • Major Outage
  • Under maintenance

All Systems Operational

About This Site

Welcome to the Bare Metal Cloud status page for real-time information on system performance and availability.

Dedicated Servers || Additional services Operational
BHS Operational
ERI Operational
GRA Operational
LIM Operational
YNM Operational
RBX Operational
SBG Operational
SGP Operational
SYD Operational
WAW Operational
YYZ Operational
Dedicated Servers || Delivery Operational
Zone Europe Operational
Zone APAC Operational
Zone Canada Operational
Dedicated Servers || Global Infrastructure Operational
BHS Operational
ERI Operational
GRA Operational
LIM Operational
RBX Operational
SBG Operational
SGP Operational
SYD Operational
WAW Operational
YNM Operational
YYZ Operational
Dedicated Servers || Operating System Operational
Zone Europe Operational
Zone APAC Operational
Zone Canada Operational
Dedicated Servers || Network Operational
BHS Operational
CCH Operational
ERI Operational
GRA Operational
IEB Operational
LIM Operational
MR9 Operational
RBX Operational
SBG Operational
SGP Operational
SYD Operational
WAW Operational
YNM Operational
YYZ Operational
US-EAST-VA Operational
US-WEST-OR Operational
DNS || DNS Secondary Operational
ns-kimsufi Operational
sdns1 Operational
sdns2 Operational
sdns1-ca Operational
sdns2-ca Operational
Identity, Security & Operations || Key Management Service Operational
BHS Operational
RBX Operational
SBG Operational
SGP Operational
SYD Operational
YYZ Operational
AP-SOUTH-MUM Operational
Licensing || All Services Operational
Zone Europe Operational
Zone APAC Operational
Zone Canada Operational
Managed Services || Cloud Databases GRA Operational
sql007 Operational
Managed Services || Enterprise Cloud Databases Operational
RBX Operational
GRA Operational
BHS Operational
Managed Services || Load Balancer Operational
GRA Operational
BHS Operational
RBX Operational
SBG Operational
YYZ Operational
SYD Operational
Managed Services || Logs Data Platform Operational
GRA Operational
BHS Operational
Managed Services || Managed Baremetal Operational
Compute Operational
Network Operational
Storage Operational
Management Operational
Delivery Operational
Storage and Backups || Backup Storage Operational
RBX Operational
BHS Operational
Storage and Backups || Block Storage Operational
BHS Operational
SBG6 Operational
UK1 Operational
DE1 Operational
GRA Operational
Storage and Backups || Cloud Disk Array Operational
GRA Operational
SBG Operational
BHS Operational
Storage and Backups || Enterprise File Storage Operational
BHS Operational
GRA Operational
LIM Operational
RBX Operational
SBG Operational
Storage and Backups || NAS HA Operational
RBX Operational
SBG Operational
BHS Operational
LIM Operational
Virtual Private Servers || Additional services Operational
ERI Operational
GRA Operational
SBG Operational
LIM Operational
WAW Operational
BHS Operational
SGP Operational
SYD Operational
UK2 Operational
US-EAST-VA Operational
US-WEST-OR Operational
YNM Operational
Virtual Private Servers || Delivery Operational
ERI Operational
GRA Operational
SBG Operational
LIM Operational
WAW Operational
BHS Operational
SGP Operational
SYD Operational
UK2 Operational
US-EAST-VA Operational
US-WEST-OR Operational
YNM Operational
Virtual Private Servers || Global Infrastructure Operational
ERI Operational
GRA Operational
SBG Operational
LIM Operational
WAW Operational
BHS Operational
SGP Operational
SYD Operational
UK2 Operational
US-EAST-VA Operational
US-WEST-OR Operational
YNM Operational
Virtual Private Servers || Network Operational
ERI Operational
GRA Operational
SBG Operational
LIM Operational
WAW Operational
BHS Operational
SGP Operational
SYD Operational
UK2 Operational
US-EAST-VA Operational
US-WEST-OR Operational
YNM Operational
Virtual Private Servers || Operating System Operational
ERI Operational
GRA Operational
SBG Operational
LIM Operational
WAW Operational
BHS Operational
SGP Operational
SYD Operational
UK2 Operational
US-EAST-VA Operational
US-WEST-OR Operational
YNM Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

[GRA3][Network] - Rack GRA0321A03B Sep 22, 2025 02:00-03:00 UTC

As part of our continuous improvement plan, maintenance is scheduled on our network infrastructure.

Start time : 22/09/2025 02:00 UTC
End time : 22/09/2025 03:00 UTC
Service impact : Public and Private networks will be unreachable during this change if LACP is not activated by the customers.
Service improvement : As part of our continuous improvement policy, we will be doing a maintenance on a network equipment.

Thank you for your understanding.

Posted on Sep 04, 2025 - 20:28 UTC

[ERI1][Dedicated Servers] - Rack E102F09 maintenance notification Sep 22, 2025 21:00 - Sep 23, 2025 00:00 UTC

As part of our continuous improvement plan, maintenance is scheduled on our Dedicated Servers offer on rack E102F09.

This may temporarily affect availability.
Start time: 22/10/2025 21:00 UTC
End time: 23/10/2025 00:00 UTC
Service impact: During the operation, servers in rack E102F09 will be temporarily unavailable.
Service improvement: As part of our continuous improvement policy, we will migrate servers in rack E102F09 to rack ERI0102B02B.

Thank you for your understanding.

Posted on Sep 17, 2025 - 21:49 UTC

[GRA1][Network] - Room G106A network equipment maintenance notification Sep 24, 2025 00:00-03:00 UTC

As part of our continuous improvement plan, maintenance is scheduled on our network infrastructure.

Start time : 24/09/2025 00:00 UTC
End time : 24/09/2025 03:00 UTC
Service impact : Packet loss and flap may occur during the maintenance.
Service improvement : As part of our continuous improvement policy of our network infrastructure, we will have to carry out interventions on a network equipment.

Thank you for your understanding.

Posted on Sep 10, 2025 - 22:14 UTC

[GRA3][Network] - Network equipments maintenance on multiple racks Sep 24, 2025 04:00-09:00 UTC

As part of our continuous improvement plan, maintenance is scheduled on our network infrastructure.

Start time : 24/09/2025 04:00 UTC
End time : 24/09/2025 09:00 UTC
Service impact : You may experience service interruption on racks racks GRA0327A05A, GRA0327A06A, GRA0327A06B, GRA0327A06C and GRA0327A07A during this maintenance.
Service improvement : As part of our continuous improvement policy of our network infrastructure, we will have to carry out interventions on multiple network equipments on the specified racks.

Thank you for your understanding.

Posted on Sep 15, 2025 - 21:57 UTC

[SGP][Dedicated Servers] - Multiple Racks maintenance Notification Sep 24, 2025 12:00-18:00 UTC

As part of our continuous improvement plan, maintenance is scheduled on our Bare metal offer.

This may temporarily affect availability.

Start time : 24/09/2025 12:00 UTC
End time : 24/09/2025 18:00 UTC
Service impact : Servers in racks 040722B, 040820A, 040821B, 040821A will be unreachable during the maintenance.
Service improvement : As part of our continuous improvement policy of our infrastructure, our teams will move servers from the specified racks.
A specific communication will be sent to the impacted customer.

Thank you for your understanding.

Posted on Aug 26, 2025 - 15:27 UTC

[LIM3][Dedicated Servers] - Rack LIM0304A03B network equipment maintenance notification Sep 29, 2025 02:30-03:30 UTC

As part of our continuous improvement plan, maintenance is scheduled on our network infrastructure.

Start time : 29/09/2025 02:30 UTC
End time : 29/09/2025 03:30 UTC
Service impact : A bandwidth pertubation will be observed on public and private network if LACP is active
Service improvement : As part of our continuous improvement policy of our network infrastructure, we will have to carry out interventions on a network equipment in rack R713A15.

Thank you for your understanding.

Posted on Sep 10, 2025 - 01:50 UTC

[RBX3][Dedicated Servers] - Rack 42D21 maintenance notification Sep 30, 2025 02:30-03:30 UTC

As part of our continuous improvement plan, maintenance is scheduled on our Dedicated Servers offer on rack 42D21.

This may temporarily affect availability.
Start time: 30/09/2025 02:30 UTC
End time: 30/09/2025 03:30 UTC
Service impact: During the operation, public network will be temporarily unavailable for servers in rack 42D21.
Service improvement: As part of our continuous improvement policy, we will be doing a maintenance on a network equipment located in the specified rack.

Thank you for your understanding.

Posted on Sep 11, 2025 - 17:34 UTC

[GRA2][Dedicated Servers] - Rack G215B18 Oct 1, 2025 02:00-04:00 UTC

As part of our continuous improvement plan, maintenance is scheduled on our Dedicated Servers offer in the specific rack G215B18.

This may temporarily affect availability.
Start time: 01/10/2025 02:00 UTC
End time: 01/10/2025 04:00 UTC
Service impact: The public and private networks will be unavailable in the rack G215B18 .
Please note that the maintenance may take less time than expected.
Service improvement: As part of our continuous improvement policy, we will be doing a maintenance on our network equipment.

Thank you for your understanding.

Posted on Sep 16, 2025 - 13:04 UTC

[GRA1][Network] - Room G125 maintenance notification Oct 1, 2025 23:45 - Oct 2, 2025 01:45 UTC

As part of our continuous improvement plan, maintenance is scheduled on our network infrastructure.

Start time : 01/10/2025 23:45 UTC
End time : 02/10/2025 01:45 UTC
Service impact : The public network may experience a loss or disruption lasting around 30 minutes during the reload.
Service improvement : As part of our continuous improvement policy of our network infrastructure, we will have to carry out interventions on a network equipment in room G125.

Thank you for your understanding.

Posted on Sep 12, 2025 - 19:45 UTC

[RBX7][Dedicated Servers] - Rack R713A15 network equipment maintenance notification Oct 7, 2025 00:00-02:00 UTC

As part of our continuous improvement plan, maintenance is scheduled on our network infrastructure.

Start time : 07/10/2025 00:00 UTC
End time : 07/10/2025 02:00 UTC
Service impact : Public and vRack network will be temporarily unavailable during the maintenance.
Service improvement : As part of our continuous improvement policy of our network infrastructure, we will have to carry out interventions on a network equipment in rack R713A15.

Thank you for your understanding.

Posted on Sep 16, 2025 - 13:21 UTC

[GLOBAL][Dedicated Servers] - Maintenance notification Oct 7, 2025 08:30-08:45 UTC

As part of our continuous improvement plan, change is scheduled on our API.
⚠ API change
The 7th of October 2025, the following API calls will be definitely removed:
- All API calls under /me/installationTemplate
- POST /dedicated/server/{serviceName}/install/start.
Customers can migrate to its successor POST /dedicated/server/{serviceName}/reinstall.

Start time: 07/10/2025 08:30 UTC
End time: 07/10/2025 08:45 UTC
Service impact: None
More details about the change: End of life for personal installation templates.

Thank you for your understanding.

Posted on Aug 21, 2025 - 20:59 UTC

[GRA1][Dedicated Servers] - Racks G114B24 - G114B21 network equipment maintenance notification Oct 8, 2025 00:00-02:00 UTC

As part of our continuous improvement plan, maintenance is scheduled on our network infrastructure in the specific racks G114B24 - G114B21.

Start time : 08/10/2025 00:00 UTC
End time : 08/10/2025 02:00 UTC
Service impact : Public and vRack network will be temporarily unavailable during the maintenance.
Service improvement : As part of our continuous improvement policy of our network infrastructure, we will have to carry out interventions on multiple network equipment in racks G114B24 and G114B21.

Thank you for your understanding.

Posted on Sep 16, 2025 - 13:33 UTC

[RBX7][Dedicated Servers] - Rack R715B08 Oct 9, 2025 00:00-02:00 UTC

As part of our continuous improvement plan, maintenance is scheduled on our Dedicated Servers offer.

This may temporarily affect availability.

Start time : 09/10/2025 00:00 UTC
End time : 09/10/2025 02:00 UTC
Service impact : During the maintenance window, the public network will be unavailable.
Please note that the maintenance may take less time than expected.
Service improvement : As part of our continuous improvement policy, we will be doing a maintenance on our network equipment.

Thank you for your understanding.

Posted on Sep 18, 2025 - 13:53 UTC

[ERI1][Dedicated Servers] - Rack E102E15 maintenance notification Oct 13, 2025 08:00-11:00 UTC

As part of our continuous improvement plan, maintenance is scheduled on our Dedicated Servers offer on rack E102E15.

This may temporarily affect availability.
Start time: 13/10/2025 08:00 UTC
End time: 13/10/2025 11:00 UTC
Service impact: During the operation, servers in rack E102E15 will be temporarily unavailable.
Service improvement: As part of our continuous improvement policy, we will migrate servers in rack E102E15 to rack ERI0102A01A.

Thank you for your understanding.

Posted on Sep 11, 2025 - 17:47 UTC

[ERI1][Dedicated Servers] - Rack E102E14 maintenance notification Oct 16, 2025 07:00-08:30 UTC

As part of our continuous improvement plan, maintenance is scheduled on our Dedicated Servers offer on rack E102E15.

This may temporarily affect availability.
Start time: 16/10/2025 07:00 UTC
End time: 16/10/2025 08:30 UTC
Service impact: During the operation, servers in rack E102E14 will be temporarily unavailable.
Service improvement: As part of our continuous improvement policy, we will migrate servers in rack E102E14 to rack ERI0102A01B.

Thank you for your understanding.

Posted on Sep 16, 2025 - 20:52 UTC

[ERI1][Dedicated Servers] - Rack E102E13 maintenance notification Oct 16, 2025 08:00-09:20 UTC

As part of our continuous improvement plan, maintenance is scheduled on our Dedicated Servers offer on rack E102E15.

This may temporarily affect availability.
Start time: 16/10/2025 08:00 UTC
End time: 16/10/2025 09:30 UTC
Service impact: During the operation, servers in rack E102E13 will be temporarily unavailable.
Service improvement: As part of our continuous improvement policy, we will migrate servers in rack E102E13 to rack ERI0102A01C.

Thank you for your understanding.

Posted on Sep 16, 2025 - 20:58 UTC

[ERI1][Dedicated Servers] - Rack E102F15 maintenance notification Oct 16, 2025 09:00-10:30 UTC

As part of our continuous improvement plan, maintenance is scheduled on our Dedicated Servers offer on rack E102F15 .

This may temporarily affect availability.
Start time: 16/10/2025 09:00 UTC
End time: 16/10/2025 10:30 UTC
Service impact: During the operation, servers in rack E102F15 will be temporarily unavailable.
Service improvement: As part of our continuous improvement policy, we will migrate servers in rack E102F15 to rack ERI0102B01A.

Thank you for your understanding.

Posted on Sep 16, 2025 - 21:12 UTC

[ERI1][Dedicated Servers] - Rack E102E09 maintenance notification Oct 16, 2025 21:00 - Oct 17, 2025 00:30 UTC

As part of our continuous improvement plan, maintenance is scheduled on our Dedicated Servers offer on rack E102E09.

This may temporarily affect availability.
Start time: 16/10/2025 21:00 UTC
End time: 17/10/2025 00:00 UTC
Service impact: During the operation, servers in rack E102E09 will be temporarily unavailable.
Service improvement: As part of our continuous improvement policy, we will migrate servers in rack E102E09 to rack ERI0102A01C.

Thank you for your understanding.

Posted on Sep 16, 2025 - 21:19 UTC

[ERI1][Dedicated Servers] - Rack E102F14 maintenance notification Oct 20, 2025 07:00-08:30 UTC

As part of our continuous improvement plan, maintenance is scheduled on our Dedicated Servers offer on rack E102F14.

This may temporarily affect availability.
Start time: 20/10/2025 07:00 UTC
End time: 20/10/2025 08:30 UTC
Service impact: During the operation, servers in rack E102F14 will be temporarily unavailable.
Service improvement: As part of our continuous improvement policy, we will migrate servers in rack E102F14 to rack ERI0102B01B.

Thank you for your understanding.

Posted on Sep 16, 2025 - 21:29 UTC

[ERI1][Dedicated Servers] - Rack E102F13 maintenance notification Oct 20, 2025 08:00-09:30 UTC

As part of our continuous improvement plan, maintenance is scheduled on our Dedicated Servers offer on rack E102F13.

This may temporarily affect availability.
Start time: 20/10/2025 08:00 UTC
End time: 20/10/2025 09:30 UTC
Service impact: During the operation, servers in rack E102F13 will be temporarily unavailable.
Service improvement: As part of our continuous improvement policy, we will migrate servers in rack E102F13 to rack ERI0102C01A.

Thank you for your understanding.

Posted on Sep 16, 2025 - 21:33 UTC

[ERI1][Dedicated Servers] - Rack E102G14 maintenance notification Oct 20, 2025 09:00-10:30 UTC

As part of our continuous improvement plan, maintenance is scheduled on our Dedicated Servers offer on rack E102G14.

This may temporarily affect availability.
Start time: 20/10/2025 09:00 UTC
End time: 20/10/2025 10:30 UTC
Service impact: During the operation, servers in rack E102G14 will be temporarily unavailable.
Service improvement: As part of our continuous improvement policy, we will migrate servers in rack E102G14 to rack ERI0102C01A.

Thank you for your understanding.

Posted on Sep 16, 2025 - 21:40 UTC

[ERI1][Dedicated Servers] - Rack E102F12 maintenance notification Oct 20, 2025 21:00 - Oct 21, 2025 00:00 UTC

As part of our continuous improvement plan, maintenance is scheduled on our Dedicated Servers offer on rack E102F12.

This may temporarily affect availability.
Start time: 20/10/2025 21:00 UTC
End time: 21/10/2025 00:00 UTC
Service impact: During the operation, servers in rack E102F12 will be temporarily unavailable.
Service improvement: As part of our continuous improvement policy, we will migrate servers in rack E102F12 to rack ERI0102B01C.

Thank you for your understanding.

Posted on Sep 16, 2025 - 21:49 UTC

[ERI1][Dedicated Servers] - Rack E102G13 maintenance notification Oct 21, 2025 07:00-08:30 UTC

As part of our continuous improvement plan, maintenance is scheduled on our Dedicated Servers offer on rack E102G13.

This may temporarily affect availability.
Start time: 21/10/2025 07:00 UTC
End time: 21/10/2025 08:30 UTC
Service impact: During the operation, servers in rack E102G13 will be temporarily unavailable.
Service improvement: As part of our continuous improvement policy, we will migrate servers in rack E102G13 to rack ERI0102C01B.

Thank you for your understanding.

Posted on Sep 17, 2025 - 21:28 UTC

[ERI1][Dedicated Servers] - Rack E102E12 maintenance notification Oct 21, 2025 08:00-09:30 UTC

As part of our continuous improvement plan, maintenance is scheduled on our Dedicated Servers offer on rack E102E12 .

This may temporarily affect availability.
Start time: 21/10/2025 08:00 UTC
End time: 21/10/2025 09:30 UTC
Service impact: During the operation, servers in rack E102E12 will be temporarily unavailable.
Service improvement: As part of our continuous improvement policy, we will migrate servers in rack E102E12 to rack ERI0102A02A.

Thank you for your understanding.

Posted on Sep 16, 2025 - 22:10 UTC

[ERI1][Dedicated Servers] - Rack E102E11 maintenance notification Oct 21, 2025 09:00-10:30 UTC

As part of our continuous improvement plan, maintenance is scheduled on our Dedicated Servers offer on rack E102E11.

This may temporarily affect availability.
Start time: 21/10/2025 09:00 UTC
End time: 21/10/2025 10:30 UTC
Service impact: During the operation, servers in rack E102G13 will be temporarily unavailable.
Service improvement: As part of our continuous improvement policy, we will migrate servers in rack E102E11 to rack ERI0102A02B.

Thank you for your understanding.

Posted on Sep 17, 2025 - 21:35 UTC

[ERI1][Dedicated Servers] - Rack E102G02 maintenance notification Oct 21, 2025 21:00 - Oct 22, 2025 00:00 UTC

As part of our continuous improvement plan, maintenance is scheduled on our Dedicated Servers offer on rack E102G02.

This may temporarily affect availability.
Start time: 21/10/2025 21:00 UTC
End time: 22/10/2025 00:00 UTC
Service impact: During the operation, servers in rack E102G02 will be temporarily unavailable.
Service improvement: As part of our continuous improvement policy, we will migrate servers in rack E102G02 to rack ERI0102C01B.

Thank you for your understanding.

Posted on Sep 17, 2025 - 21:42 UTC

[ERI1][Dedicated Servers] - Rack E102E10 maintenance notification Oct 22, 2025 07:00-08:30 UTC

As part of our continuous improvement plan, maintenance is scheduled on our Dedicated Servers offer on rack E102E10.

This may temporarily affect availability.
Start time: 22/10/2025 07:00 UTC
End time: 22/10/2025 08:30 UTC
Service impact: During the operation, servers in rack E102E10 will be temporarily unavailable.
Service improvement: As part of our continuous improvement policy, we will migrate servers in rack E102E10 to rack ERI0102A02C.

Thank you for your understanding.

Posted on Sep 17, 2025 - 21:46 UTC

[ERI1][Dedicated Servers] - Rack E102F11 maintenance notification Oct 22, 2025 08:00-09:30 UTC

As part of our continuous improvement plan, maintenance is scheduled on our Dedicated Servers offer on rack E102F11.

This may temporarily affect availability.
Start time: 22/10/2025 08:00 UTC
End time: 22/10/2025 09:30 UTC
Service impact: During the operation, servers in rack E102F11 will be temporarily unavailable.
Service improvement: As part of our continuous improvement policy, we will migrate servers in rack E102F11 to rack ERI0102B02A.

Thank you for your understanding.

Posted on Sep 16, 2025 - 22:13 UTC

[ERI1][Dedicated Servers] - Rack E102F10 maintenance notification Oct 22, 2025 09:00-10:30 UTC

As part of our continuous improvement plan, maintenance is scheduled on our Dedicated Servers offer on rack E102F10.

This may temporarily affect availability.
Start time: 22/10/2025 09:00 UTC
End time: 22/10/2025 10:30 UTC
Service impact: During the operation, servers in rack E102F10 will be temporarily unavailable.
Service improvement: As part of our continuous improvement policy, we will migrate servers in rack E102F10 to rack ERI0102B02B.

Thank you for your understanding.

Posted on Sep 17, 2025 - 21:47 UTC

[ERI1][Dedicated Servers] - Rack E102G12 maintenance notification Oct 23, 2025 07:00-08:30 UTC

As part of our continuous improvement plan, maintenance is scheduled on our Dedicated Servers offer on rack E102G12.

This may temporarily affect availability.
Start time: 23/10/2025 07:00 UTC
End time: 23/10/2025 08:30 UTC
Service impact: During the operation, servers in rack E102G12 will be temporarily unavailable.
Service improvement: As part of our continuous improvement policy, we will migrate servers in rack E102G12 to rack ERI0102C01C.

Thank you for your understanding.

Posted on Sep 17, 2025 - 21:51 UTC

[ERI1][Dedicated Servers] - Rack E102G11 maintenance notification Oct 23, 2025 08:00-09:30 UTC

As part of our continuous improvement plan, maintenance is scheduled on our Dedicated Servers offer on rack E102G11.

This may temporarily affect availability.
Start time: 23/10/2025 08:00 UTC
End time: 23/10/2025 09:30 UTC
Service impact: During the operation, servers in rack E102G11 will be temporarily unavailable.
Service improvement: As part of our continuous improvement policy, we will migrate servers in rack E102G11 to rack ERI0102C02A.

Thank you for your understanding.

Posted on Sep 17, 2025 - 21:53 UTC

[ERI1][Dedicated Servers] - Rack E102G10 maintenance notification Oct 23, 2025 09:00-10:30 UTC

As part of our continuous improvement plan, maintenance is scheduled on our Dedicated Servers offer on rack E102G10.

This may temporarily affect availability.
Start time: 23/10/2025 09:00 UTC
End time: 23/10/2025 10:30 UTC
Service impact: During the operation, servers in rack E102G10 will be temporarily unavailable.
Service improvement: As part of our continuous improvement policy, we will migrate servers in rack E102G10 to rack ERI0102C02B.

Thank you for your understanding.

Posted on Sep 17, 2025 - 21:57 UTC

[ERI1][Dedicated Servers] - Rack E102G02 maintenance notification Oct 23, 2025 21:00 - Oct 24, 2025 00:00 UTC

As part of our continuous improvement plan, maintenance is scheduled on our Dedicated Servers offer on rack E102G02.

This may temporarily affect availability.
Start time: 23/10/2025 21:00 UTC
End time: 24/10/2025 00:00 UTC
Service impact: During the operation, servers in rack E102G02 will be temporarily unavailable.
Service improvement: As part of our continuous improvement policy, we will migrate servers in rack E102G02 to rack ERI0102C01C.

Thank you for your understanding.

Posted on Sep 17, 2025 - 22:01 UTC

[ERI1][Dedicated Servers] - Rack E102E08 maintenance notification Oct 27, 2025 07:00-08:30 UTC

As part of our continuous improvement plan, maintenance is scheduled on our Dedicated Servers offer on rack E102E08 .

This may temporarily affect availability.
Start time: 27/10/2025 07:00 UTC
End time: 27/10/2025 08:30 UTC
Service impact: During the operation, servers in rack E102E08 will be temporarily unavailable.
Service improvement: As part of our continuous improvement policy, we will migrate servers in rack E102E08 to rack ERI0102A03A.

Thank you for your understanding.

Posted on Sep 17, 2025 - 22:03 UTC

[ERI1][Dedicated Servers] - Rack E102E07 maintenance notification Oct 27, 2025 08:00-09:30 UTC

As part of our continuous improvement plan, maintenance is scheduled on our Dedicated Servers offer on rack E102E07

This may temporarily affect availability.
Start time: 27/10/2025 08:00 UTC
End time: 27/10/2025 09:30 UTC
Service impact: During the operation, servers in rack E102E07 will be temporarily unavailable.
Service improvement: As part of our continuous improvement policy, we will migrate servers in rack E102E07 to rack ERI0102A03B.

Thank you for your understanding.

Posted on Sep 17, 2025 - 22:04 UTC

[ERI1][Dedicated Servers] - Rack E102F08 maintenance notification Oct 27, 2025 09:00-10:30 UTC

As part of our continuous improvement plan, maintenance is scheduled on our Dedicated Servers offer on rack E102F08.

This may temporarily affect availability.
Start time: 27/10/2025 09:00 UTC
End time: 27/10/2025 10:30 UTC
Service impact: During the operation, servers in rack E102F08 will be temporarily unavailable.
Service improvement: As part of our continuous improvement policy, we will migrate servers in rack E102F08 to rack ERI0102A03C.

Thank you for your understanding.

Posted on Sep 17, 2025 - 22:06 UTC

[ERI1][Dedicated Servers] - Rack E102E01 maintenance notification Oct 27, 2025 21:00 - Oct 28, 2025 00:00 UTC

As part of our continuous improvement plan, maintenance is scheduled on our Dedicated Servers offer on rack E102E01.

This may temporarily affect availability.
Start time: 27/10/2025 21:00 UTC
End time: 28/10/2025 00:00 UTC
Service impact: During the operation, servers in rack E102E01 will be temporarily unavailable.
Service improvement: As part of our continuous improvement policy, we will migrate servers in rack E102E01 to rack ERI0102A03A.

Thank you for your understanding.

Posted on Sep 16, 2025 - 22:36 UTC

[ERI1][Dedicated Servers] - Rack E102F07 maintenance notification Oct 28, 2025 07:00-08:30 UTC

As part of our continuous improvement plan, maintenance is scheduled on our Dedicated Servers offer on rack E102F07.

This may temporarily affect availability.
Start time: 28/10/2025 07:00 UTC
End time: 28/10/2025 08:30 UTC
Service impact: During the operation, servers in rack E102F07 will be temporarily unavailable.
Service improvement: As part of our continuous improvement policy, we will migrate servers in rack E102F07 to rack ERI0102B02C.

Thank you for your understanding.

Posted on Sep 17, 2025 - 22:10 UTC

[ERI1][Dedicated Servers] - Rack E102G09 maintenance notification Oct 28, 2025 08:00-09:30 UTC

As part of our continuous improvement plan, maintenance is scheduled on our Dedicated Servers offer on rack E102G09.

This may temporarily affect availability.
Start time: 28/10/2025 08:00 UTC
End time: 28/10/2025 09:30 UTC
Service impact: During the operation, servers in rack E102G09 will be temporarily unavailable.
Service improvement: As part of our continuous improvement policy, we will migrate servers in rack E102G09 to rack ERI0102B03A.

Thank you for your understanding.

Posted on Sep 17, 2025 - 22:12 UTC

[ERI1][Dedicated Servers] - Rack E102G08 maintenance notification Oct 28, 2025 09:00-10:30 UTC

As part of our continuous improvement plan, maintenance is scheduled on our Dedicated Servers offer on rack E102G08.

This may temporarily affect availability.
Start time: 28/10/2025 09:00 UTC
End time: 28/10/2025 10:30 UTC
Service impact: During the operation, servers in rack E102G08 will be temporarily unavailable.
Service improvement: As part of our continuous improvement policy, we will migrate servers in rack E102G08 to rack ERI0102B03B.

Thank you for your understanding.

Posted on Sep 17, 2025 - 22:14 UTC

[ERI1][Dedicated Servers] - Rack E102F05 maintenance notification Oct 28, 2025 21:00 - Oct 29, 2025 00:00 UTC

As part of our continuous improvement plan, maintenance is scheduled on our Dedicated Servers offer on rack E102F05.

This may temporarily affect availability.
Start time: 28/10/2025 21:00 UTC
End time: 29/10/2025 00:00 UTC
Service impact: During the operation, servers in rack E102F05 will be temporarily unavailable.
Service improvement: As part of our continuous improvement policy, we will migrate servers in rack E102F05 to rack ERI0102B02C.

Thank you for your understanding.

Posted on Sep 17, 2025 - 22:16 UTC

[ERI1][Dedicated Servers] - Rack E102G07 maintenance notification Oct 29, 2025 07:00-08:30 UTC

As part of our continuous improvement plan, maintenance is scheduled on our Dedicated Servers offer on rack E102G07.

This may temporarily affect availability.
Start time: 29/10/2025 07:00 UTC
End time: 29/10/2025 08:30 UTC
Service impact: During the operation, servers in rack E102G07 will be temporarily unavailable.
Service improvement: As part of our continuous improvement policy, we will migrate servers in rack E102G07 to rack ERI0102B03C.

Thank you for your understanding.

Posted on Sep 17, 2025 - 22:18 UTC

[ERI1][Dedicated Servers] - Rack E102H09 maintenance notification Oct 29, 2025 08:00-09:30 UTC

As part of our continuous improvement plan, maintenance is scheduled on our Dedicated Servers offer on rack E102H09.

This may temporarily affect availability.
Start time: 29/10/2025 08:00 UTC
End time: 29/10/2025 09:30 UTC
Service impact: During the operation, servers in rack E102H09 will be temporarily unavailable.
Service improvement: As part of our continuous improvement policy, we will migrate servers in rack E102H09 to rack ERI0102C03A.

Thank you for your understanding.

Posted on Sep 17, 2025 - 22:30 UTC

[ERI1][Dedicated Servers] - Rack E102H08 maintenance notification Oct 29, 2025 09:00-10:30 UTC

As part of our continuous improvement plan, maintenance is scheduled on our Dedicated Servers offer on rack E102H08.

This may temporarily affect availability.
Start time: 29/10/2025 09:00 UTC
End time: 29/10/2025 10:30 UTC
Service impact: During the operation, servers in rack E102H08 will be temporarily unavailable.
Service improvement: As part of our continuous improvement policy, we will migrate servers in rack E102H08 to rack ERI0102C03B.

Thank you for your understanding.

Posted on Sep 17, 2025 - 22:36 UTC

[ERI1][Dedicated Servers] - Rack E102E04 maintenance notification Oct 29, 2025 21:00 - Oct 30, 2025 00:00 UTC

As part of our continuous improvement plan, maintenance is scheduled on our Dedicated Servers offer on rack E102E04.

This may temporarily affect availability.
Start time: 29/10/2025 21:00 UTC
End time: 30/10/2025 00:00 UTC
Service impact: During the operation, servers in rack E102E04 will be temporarily unavailable.
Service improvement: As part of our continuous improvement policy, we will migrate servers in rack E102E04 to rack ERI0102A02A.

Thank you for your understanding.

Posted on Sep 17, 2025 - 22:38 UTC

[ERI1][Dedicated Servers] - Rack E102H07 maintenance notification Oct 30, 2025 07:00-08:30 UTC

As part of our continuous improvement plan, maintenance is scheduled on our Dedicated Servers offer on rack E102H07.

This may temporarily affect availability.
Start time: 30/10/2025 07:00 UTC
End time: 30/10/2025 08:30 UTC
Service impact: During the operation, servers in rack E102H07 will be temporarily unavailable.
Service improvement: As part of our continuous improvement policy, we will migrate servers in rack E102H07 to rack ERI0102C03C.

Thank you for your understanding.

Posted on Sep 17, 2025 - 22:40 UTC

[ERI1][Dedicated Servers] - Rack E102E06 maintenance notification Oct 30, 2025 08:00-09:30 UTC

As part of our continuous improvement plan, maintenance is scheduled on our Dedicated Servers offer on rack E102E06.

This may temporarily affect availability.
Start time: 30/10/2025 08:00 UTC
End time: 30/10/2025 09:30 UTC
Service impact: During the operation, servers in rack E102E06 will be temporarily unavailable.
Service improvement: As part of our continuous improvement policy, we will migrate servers in rack E102E06 to rack ERI0102A04A.

Thank you for your understanding.

Posted on Sep 17, 2025 - 22:44 UTC

[ERI1][Dedicated Servers] - Rack E102E05 maintenance notification Oct 30, 2025 09:00-10:30 UTC

As part of our continuous improvement plan, maintenance is scheduled on our Dedicated Servers offer on rack E102E05.

This may temporarily affect availability.
Start time: 30/10/2025 09:00 UTC
End time: 30/10/2025 10:30 UTC
Service impact: During the operation, servers in rack E102E05 will be temporarily unavailable.
Service improvement: As part of our continuous improvement policy, we will migrate servers in rack E102E05 to rack ERI0102A04B.

Thank you for your understanding.

Posted on Sep 17, 2025 - 22:46 UTC

[ERI1][Dedicated Servers] - Rack E102F05 maintenance notification Oct 30, 2025 21:00 - Oct 31, 2025 00:00 UTC

As part of our continuous improvement plan, maintenance is scheduled on our Dedicated Servers offer on rack E102F05.

This may temporarily affect availability.
Start time: 30/10/2025 21:00 UTC
End time: 31/10/2025 00:00 UTC
Service impact: During the operation, servers in rack E102F05 will be temporarily unavailable.
Service improvement: As part of our continuous improvement policy, we will migrate servers in rack E102F05 to rack ERI0102B02A.

Thank you for your understanding.

Posted on Sep 17, 2025 - 23:06 UTC

[ERI1][Dedicated Servers] - Rack E102F06 maintenance notification Nov 3, 2025 07:00-08:30 UTC

As part of our continuous improvement plan, maintenance is scheduled on our Dedicated Servers offer on rack E102F06.

This may temporarily affect availability.
Start time: 03/11/2025 07:00 UTC
End time: 03/11/2025 08:30 UTC
Service impact: During the operation, servers in rack E102F06 will be temporarily unavailable.
Service improvement: As part of our continuous improvement policy, we will migrate servers in rack E102F06 to rack ERI0102A04C.

Thank you for your understanding.

Posted on Sep 17, 2025 - 23:08 UTC
Sep 18, 2025
Completed - The scheduled maintenance has been completed.
Sep 18, 12:45 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 18, 07:00 UTC
Scheduled - As part of our continuous improvement plan, we will be carrying out a cooling maintenance for rack SBG0506A06A.

Start time : 18/09/2025 06:40 UTC
End time : 18/09/2025 15:00 UTC
Service impact : The cooling system's efficiency could be temporarily impacted for some servers, which could cause a decreased performance or unavailability during this maintenance.
Service improvement : As part of our continuous improvement policy, we will be doing a cooling maintenance on the specified rack.

Thank you for your understanding.

Sep 18, 06:53 UTC
Completed - All services are operational. No more impact since 11:21 UTC.
Sep 18, 11:29 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 18, 06:00 UTC
Scheduled - As part of our continuous improvement plan, maintenance is scheduled on our cooling infrastructure.

This may temporarily affect availability.
Start time: 18/09/2025 06:00 UTC
End time: 18/09/2025 15:00 UTC
Service impact: None
Service improvement: As part of our continuous improvement policy, we will be doing a maintenance on our cooling infrastructure.

Thank you for your understanding.

Sep 17, 09:42 UTC
Completed - The maintenance is completed, all services are operational.
Sep 18, 02:58 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 18, 02:00 UTC
Scheduled - As part of our continuous improvement plan, maintenance is scheduled on our Dedicated Servers offer.

This may temporarily affect availability.
Start time: 18/09/2025 02:00 UTC
End time: 18/09/2025 04:00 UTC
Service impact: The public network will be unavailable in the racks G115B14.
Please note that the maintenance may take less time than expected.
Service improvement: As part of our continuous improvement policy, we will be doing a maintenance on our network equipment.

Thank you for your understanding.

Sep 2, 21:31 UTC
Sep 17, 2025
Resolved - We were experiencing an incident. We have determined the origin of the issue affecting our Dedicated Servers offer on the specific Rack 42D21.
This incident is now resolved.

Here are some supplementary details :

Start time : 17/09/2025 22:43 UTC
End time : 17/09/2025 22:47 UTC
Impacted Service(s) : All servers in the rack 42D21 were temporarily unavailable.
Root Cause : This incident is caused by a network equipment issue.
Ongoing Actions : The incident has been fixed by our team and is now resolved.


We apologize for any inconvenience caused and appreciate your understanding.

Sep 17, 22:56 UTC
Resolved - We are pleased to inform you that the incident affecting our Dedicated Servers has been resolved.

Start time : 17/09/2025 15:58 UTC
End time : 17/09/2025 20:50 UTC
Root Cause : This incident was caused by a network equipment issue.

We apologize for any inconvenience caused and appreciate your understanding.

Sep 17, 21:21 UTC
Update - The incident is still ongoing. We would like to assure you that we are doing our utmost to resolve this situation as quickly as possible.

As soon as the situation evolves or the incident is resolved, we will keep you informed.

Thank you for your understanding

Sep 17, 18:40 UTC
Identified - We are currently experiencing an ongoing incident. We have determined the origin of the issue affecting our offer Dedicated Servers offer in the specific rack SBG0504A06A.

Here are some supplementary details :

Start time : 17/09/2025 15:58 UTC
Impacted Service(s) : Private Network (vRack) and Public Network are unreachable in this rack.
Customers Impact : Customers cannot access their Public and Private Network if their LACP (Link Aggregation Control Protocol) is not configured.
Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.

Sep 17, 16:24 UTC
Investigating - We are currently experiencing an event affecting our Dedicated Servers offer in the specific rack SBG0504A06A.

Start time : 17/09/2025 15:58 UTC

Our teams are fully committed to investigating this issue and working towards a resolution as soon as possible. As investigations are ongoing, we will share any new findings or updates with you as soon as possible.

We apologize for any inconvenience caused and appreciate your understanding.

Sep 17, 16:12 UTC
Resolved - We are pleased to inform you that the incident affecting our Dedicated Servers offer on the specific rack BHS0808A04A has been resolved.

Start time : 17/09/2025 15:01 UTC
End time : 17/09/2025 17:10 UTC
Root Cause : This incident was caused by a network equipment issue.

We apologize for any inconvenience caused and appreciate your understanding.

Sep 17, 17:21 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Sep 17, 17:19 UTC
Identified - We are currently experiencing an ongoing incident. We have determined the origin of the issue affecting our Dedicated Servers offer on the specific rack BHS0808A04A.

Here are some supplementary details :

Start time : 17/09/2025 15:01 UTC
Impacted Service(s) : Servers in the specified rack are no longer able to access the vRack network.
Customers Impact : Customers cannot acces their Private Network (vRack)
Root Cause : This incident is caused by a network equipment issue.
Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.

Sep 17, 15:11 UTC
Completed - The scheduled maintenance has been completed.
All the services are now operational.

Sep 17, 16:27 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 17, 12:00 UTC
Scheduled - As part of our continuous improvement plan, we will be carrying out a maintenance on our Logs Data Platform offering.

Start time : 17/09/2025 12:00 UTC
End time : 17/09/2025 16:00 UTC
Service impact : The public API of Logs Data Platform product will be on read only mode during the whole maintenance.
Service improvement : As part of our continuous improvement policy, we will be doing a maintenance on Logs Data Platform offering.
For more information about IAM for Logs Data Platform, you can visit this documentation: KB0071667

Thank you for your understanding.

Jul 18, 19:03 UTC
Resolved - We are pleased to inform you that the incident affecting our Dedicated Servers offer in the specific rack BHS0808A04A has been resolved.

Start time : 17/09/2025 12:08 UTC
End time : 17/09/2025 13:56 UTC
Root Cause : This incident was caused by a network equipment issue.

We apologize for any inconvenience caused and appreciate your understanding.

Sep 17, 14:11 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Sep 17, 13:58 UTC
Update - The incident is still ongoing. We would like to assure you that we are doing our utmost to resolve this situation as quickly as possible.

As soon as the situation evolves or the incident is resolved, we will keep you informed.

Thank you for your understanding

Sep 17, 13:32 UTC
Identified - We are currently experiencing an ongoing incident. We have determined the origin of the issue affecting our Dedicated Servers offer on the specific rack BHS0808A04A.

Here are some supplementary details :

Start time : 17/09/2025 12:08 UTC
Impacted Service(s) : Servers in the specified rack are no longer able to access the vRack network.
Customers Impact : Customers cannot acces their Private Network (vRack)
Root Cause : This incident is caused by a network equipment issue.
Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.

Sep 17, 12:46 UTC
Investigating - We are currently experiencing an event affecting our Dedicated Servers offer in the specific rack BHS0808A04A.

Start time : 17/09/2025 12:08 UTC

Our teams are fully committed to investigating this issue and working towards a resolution as soon as possible. As investigations are ongoing, we will share any new findings or updates with you as soon as possible.

We apologize for any inconvenience caused and appreciate your understanding.

Sep 17, 12:40 UTC
Sep 16, 2025
Completed - The scheduled maintenance has been completed.
All the services are operational.

Sep 16, 18:16 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 16, 12:00 UTC
Scheduled - As part of our continuous improvement plan, maintenance is scheduled on our Bare metal offer.

This may temporarily affect availability.

Start time : 16/09/2025 12:00 UTC
End time : 16/09/2025 18:00 UTC
Service impact : Servers in racks 040821A and 040821B will be unreachable during the maintenance.
Service improvement : As part of our continuous improvement policy of our infrastructure, our teams will move servers from the specified racks.
A specific communication will be sent to the impacted customer.

Thank you for your understanding.

Aug 26, 16:26 UTC
Resolved - We are pleased to inform you that the incident affecting our Dedicated Servers offer on the specific racks :

46J21,46G09,46G04,46G05,46G06,46G03,46G02,46F17,46F19,46F22,46F18,46F21,46F20,46F23,46F28,46F27,46F24,46F25,46F31,46E01,46F26,46E20,46E26,46J22,46F29,46F30,46E19,46E18,46E17,46E22,46E21,46E25,
46E24,46E23,46E28,46E27,46E29,46F12,46E30,46E31,46F10,46H11,46G12,46G11,46H13,46G10,46G08,46M09,46M01,46M02,46M03,46M07,46M08,46M04,46M05,46H12,46M06,46G07,46H30,46H29,46G17,46G18,46H31,46G19,46G22,46G20,46H26,46G25
46G24,46G23,46G27,46G26,INT135,46G29,46G28,46G31,46G01.46G21,46I08,46I20,46I25,46I23,46I24,46I26,46I06,46I28,46I27,46I31,46I29,46I30,46I05,46J14,46I04,46H17,46I01,46I03,46J12,46J13,46J06 has been resolved.

Start time : 16/09/2025 14:00 UTC
End time : 16/09/2025 17:45 UTC
Root Cause : This incident was caused by a hardware issue.

We apologize for any inconvenience caused and appreciate your understanding.

Sep 16, 17:59 UTC
Update - We are pleased to inform you that the incident affecting our Dedicated Servers offer on the specific racks :

46J21,46G09,46G04,46G05,46G06,46G03,46G02,46F17,46F19,46F22,46F18,46F21,46F20,46F23,46F28,46F27,46F24,46F25,46F31,46E01,46F26,46E20,46E26,46J22,46F29,46F30,46E19,46E18,46E17,46E22,46E21,46E25,
46E24,46E23,46E28,46E27,46E29,46F12,46E30,46E31,46F10,46H11,46G12,46G11,46H13,46G10,46G08,46M09,46M01,46M02,46M03,46M07,46M08,46M04,46M05,46H12,46M06,46G07,46H30,46H29,46G17,46G18,46H31,46G19,46G22,46G20,46H26,46G25
46G24,46G23,46G27,46G26,INT135,46G29,46G28,46G31,46G01.46G21,46I08,46I20,46I25,46I23,46I24,46I26,46I06,46I28,46I27,46I31,46I29,46I30,46I05,46J14,46I04,46H17,46I01,46I03,46J12,46J13,46J06 has been resolved.

Start time : 16/09/2025 14:00 UTC
End time : 16/09/2025 17:45 UTC
Root Cause : This incident was caused by a hardware issue.

We apologize for any inconvenience caused and appreciate your understanding.

Sep 16, 17:59 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Sep 16, 17:53 UTC
Update - The incident is still ongoing. We would like to assure you that we are doing our utmost to resolve this situation as quickly as possible.

Update: Most of servers are operational again.

As soon as the situation evolves or the incident is resolved, we will keep you informed.

Thank you for your understanding

Sep 16, 17:12 UTC
Update - The incident is still ongoing. We would like to assure you that we are doing our utmost to resolve this situation as quickly as possible.

Impacted Service(s) : Some servers located in the Public Network in these specific racks are temporarily unavailable.
Customers Impact : Some customers may not be able to use their servers located in the Public Network in these specific racks.

As soon as the situation evolves or the incident is resolved, we will keep you informed.

Thank you for your understanding

Sep 16, 15:46 UTC
Update - The incident is still ongoing. We would like to assure you that we are doing our utmost to resolve this situation as quickly as possible.

As soon as the situation evolves or the incident is resolved, we will keep you informed.

Thank you for your understanding

Sep 16, 15:42 UTC
Identified - We are currently experiencing an ongoing incident. We have determined the origin of the issue affecting our Dedicated Servers offer on the specific racks :
46J21,46G09,46G04,46G05,46G06,46G03,46G02,46F17,46F19,46F22,46F18,46F21,46F20,46F23,46F28,46F27,46F24,46F25,46F31,46E01,46F26,46E20,46E26,46J22,46F29,46F30,46E19,46E18,46E17,46E22,46E21,46E25,
46E24,46E23,46E28,46E27,46E29,46F12,46E30,46E31,46F10,46H11,46G12,46G11,46H13,46G10,46G08,46M09,46M01,46M02,46M03,46M07,46M08,46M04,46M05,46H12,46M06,46G07,46H30,46H29,46G17,46G18,46H31,46G19,46G22,46G20,46H26,46G25
46G24,46G23,46G27,46G26,INT135,46G29,46G28,46G31,46G01.46G21,46I08,46I20,46I25,46I23,46I24,46I26,46I06,46I28,46I27,46I31,46I29,46I30,46I05,46J14,46I04,46H17,46I01,46I03,46J12,46J13,46J06

Here are some supplementary details :

Start time : 16/09/2025 14:00 UTC
Impacted Service(s) : Some servers in these specific racks are temporarily unavailable.
Customers Impact : Some customers may not be able to use their servers in these specific racks.
Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.

Sep 16, 14:27 UTC
Investigating - We are currently experiencing an event affecting our Dedicated Servers offer in the RBX3 Datacenter..

Start time : 16/09/2025 14:00 UTC

Our teams are fully committed to investigating this issue and working towards a resolution as soon as possible. As investigations are ongoing, we will share any new findings or updates with you as soon as possible.

We apologize for any inconvenience caused and appreciate your understanding.

Sep 16, 14:12 UTC
Completed - The scheduled maintenance has been completed.
Sep 16, 11:41 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 16, 11:31 UTC
Scheduled - As part of our continuous improvement plan, maintenance is scheduled on our vRack Private Network equipment in the rack G223B03.

Start time : 16/09/2025 11:30 UTC
End time : 16/09/2025 12:00 UTC
Service impact : Private networks will be unreachable during this maintenance.
Service improvement : As part of our continuous improvement policy, we will be doing a maintenance on our vRack Private Network equipment.

Thank you for your understanding.

Sep 16, 11:30 UTC
Resolved - We would like to inform you that the incident on the rack LIM0306B03B has now been resolved.

Here is detail for this incident :
Start time : 16/09/2025 02:50 UTC
End time : 16/09/2025 06:40 UTC
Impacted Service(s) : Servers in rack LIM0306B03B were impacted, being temporarily unavailable or experiencing network latency if LACP was enabled.
Customers Impact : Customers were temporarily unable to access their servers or experiencing network latency if LACP was enabled.
Root Cause : This incident was caused by a network equipment issue.

We thank you for your understanding and patience throughout this incident.

Sep 16, 06:41 UTC
Identified - We are currently experiencing an ongoing incident. We have determined the origin of the issue affecting our Dedicated Servers offer on the specific LIM0306B03B in LIM3.

Here are some supplementary details :

Start time : 16/09/2025 02:50 UTC
Impacted Service(s) : Servers with the LACP service enabled may experience a reduction in network bandwidth in the specified rack.
Customers Impact : Customers with LACP service enabled may experience network latency in the specified rack.
Root Cause : This incident is caused by a network equipment issue.
Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.

Sep 16, 03:52 UTC
Investigating - We are currently investigating an incident affecting our Dedicated Servers offering, which is causing temporary latency issue in the LIM0306B03B in LIM3.

Here are some supplementary details :

Start time : 16/09/2025 02:50 UTC
Impacted Service(s) : Servers with the LACP service enabled may experience a reduction in network bandwidth in the specified rack.
Customers Impact : Customers with LACP service enabled may experience latency in the specified rack.
Ongoing Actions : Our teams are investigating to determine the origin of the incident to fix it.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.

Sep 16, 03:42 UTC
Sep 15, 2025
Resolved - We are pleased to inform you that the incident affecting our Dedicated Servers has been resolved.

Start time : 15/09/2025 09:17 UTC
End time : 15/09/2025 14:42 UTC
Root Cause : This incident was caused by a network equipment issue.

We apologize for any inconvenience caused and appreciate your understanding.

Sep 15, 14:45 UTC
Update - Impacted Service(s) : All servers in the rack 46B21 are temporarily unavailable.
Customers Impact : Customers cannot access their servers in this specific rack.

Sep 15, 11:30 UTC
Update - The incident is still ongoing. We would like to assure you that we are doing our utmost to resolve this situation as quickly as possible.

Update : Some servers are getting operational again.

As soon as the situation evolves or the incident is resolved, we will keep you informed.


Thank you for your understanding

Sep 15, 11:20 UTC
Identified - We are currently experiencing an ongoing incident. We have determined the origin of the issue affecting our Dedicated Servers offer in the specific rack 46B18.

Here are some supplementary details :

Start time : 15/09/2025 09:17 UTC
Impacted Service(s) : All servers in the rack 46B18 are temporarily unavailable.
Customers Impact : Customers cannot access their servers in this specific rack.
Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.

Sep 15, 10:22 UTC
Investigating - We are currently experiencing an event affecting our Dedicated Servers offer in the specific rack 46B18.

Start time : 15/09/2025 09:17 UTC

Our teams are fully committed to investigating this issue and working towards a resolution as soon as possible. As investigations are ongoing, we will share any new findings or updates with you as soon as possible.

We apologize for any inconvenience caused and appreciate your understanding.

Sep 15, 10:19 UTC
Resolved - We are pleased to inform you that the incident affecting our Dedicated Servers has been resolved.

Start time : 15/09/2025 12:10 UTC
End time : 15/09/2025 13:20 UTC
Root Cause : This incident was caused by a network equipment issue.

We apologize for any inconvenience caused and appreciate your understanding.

Sep 15, 13:55 UTC
Identified - We are currently experiencing an ongoing incident. We have determined the origin of the issue affecting our Dedicated Servers offer in the specific rack 41B02.

Here are some supplementary details :

Start time : 15/09/2025 12:10 UTC
Impacted Service(s) : Some servers in the rack 41B02 are temporarily unavailable.
Customers Impact : Customers cannot access their servers in this specific rack.
Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.

Sep 15, 12:32 UTC
Completed - We are sorry to inform you that this maintenance is postponed to another date. We will keep you updated as soon as the date is fixed.
Sep 15, 07:45 UTC
Scheduled - As part of our continuous improvement plan, maintenance is scheduled on our network infrastructure.

Start time : 29/09/2025 07:00 UTC
End time : 29/09/2025 11:00 UTC
Service impact : Packet loss and micro-flap may occur during the maintenance.
Service improvement : As part of our continuous improvement policy of our network infrastructure, we will have to carry out interventions on a network equipment.

Thank you for your understanding.

Sep 12, 19:10 UTC
Sep 14, 2025
Completed - The maintenance is completed, all services are operational.
Sep 14, 16:08 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 14, 13:45 UTC
Scheduled - As part of our continuous improvement plan, maintenance is scheduled on our network infrastructure.

Start time : 14/09/2025 13:45 UTC
End time : 14/09/2025 16:45 UTC
Service impact : Public network will be temporarily unavailable for servers during the maintenance.
Service improvement : As part of our continuous improvement policy of our network infrastructure, we will have to carry out interventions on a network equipment in rack SGP0202E03B.

Thank you for your understanding.

Sep 14, 13:44 UTC
Sep 13, 2025
Completed - This maintenance has been postponed.
Sep 13, 20:07 UTC
Scheduled - As part of our continuous improvement plan, maintenance is scheduled on our network infrastructure.

Start time : 15/09/2025 01:30 UTC
End time : 15/09/2025 04:30 UTC
Service impact : Public and vRack network will be temporarily unavailable during the maintenance.
Service improvement : As part of our continuous improvement policy of our network infrastructure, we will have to carry out interventions on a network equipment in rack R713A15.

Thank you for your understanding.

Sep 9, 17:43 UTC
Completed - This maintenance has been postponed.
Sep 13, 19:58 UTC
Scheduled - As part of our continuous improvement plan, maintenance is scheduled on our network infrastructure.

Start time : 18/09/2025 01:00 UTC
End time : 18/09/2025 03:00 UTC
Service impact : Public and vRack network will be temporarily unavailable during the maintenance.
Service improvement : As part of our continuous improvement policy of our network infrastructure, we will have to carry out interventions on multiple network equipment in racks G114B24 and G114B21.

Thank you for your understanding.

Sep 9, 17:50 UTC
Resolved - We are pleased to inform you that the incident affecting our Dedicated Servers has been resolved.

Start time : 13/09/2025 07:55 UTC
End time : 13/09/2025 11:27 UTC
Root Cause : This incident was caused by a network equipment issue.

We apologize for any inconvenience caused and appreciate your understanding.

Sep 13, 11:35 UTC
Identified - We are currently experiencing an ongoing incident. We have determined the origin of the issue affecting our Dedicated Servers offer on the specific rack 46K11.

Here are some supplementary details :

Start time : 13/09/2025 07:55 UTC
Impacted Service(s) : Servers in the specified rack are no longer able to access the vRack network.
Customers Impact : Customers are temporarily unable to access their servers via vRack network located on the specified racks.
Root Cause : This incident is caused by a network equipment issue.
Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.

Sep 13, 09:38 UTC
Sep 12, 2025
Completed - The scheduled maintenance has been completed.
Sep 12, 21:36 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 12, 20:00 UTC
Scheduled - As part of our continuous improvement plan, maintenance is scheduled on our network infrastructure.

Start time : 12/09/2025 20:00 UTC
End time : 12/09/2025 22:00 UTC
Service impact : During operations, you may experience a microflap for around one minute.
Service improvement : As part of our continuous improvement policy of our network infrastructure, we will have to carry out interventions on multiple network equipment.

Thank you for your understanding.

Sep 12, 18:54 UTC
Resolved - We are pleased to inform you that the incident affecting our Dedicated Servers has been resolved.

Start time : 12/09/2025 06:15 UTC
End time : 12/09/2025 07:09 UTC
Root Cause : This incident was caused by a cooling system issue.

We apologize for any inconvenience caused and appreciate your understanding.

Sep 12, 07:10 UTC
Identified - We are currently experiencing an ongoing incident. We have determined the origin of the issue affecting our Dedicated Servers offer on the specific rack GRA0329B03B.

Here are some supplementary details :

Start time : 12/09/2025 06:15 UTC
Impacted Service(s) : Some servers in the rack GRA0329B03B are temporarily unavailable.
Root Cause : This incident is caused by a cooling system issue.
Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.

We will keep you updated on the progress and resolution.

Sep 12, 06:26 UTC
Sep 11, 2025
Resolved - We are pleased to inform you that the incident affecting our Dedicated Servers offer on rack R822R06 has been resolved.

Start time : 11/09/2025 06:56 UTC
End time : 11/09/2025 16:50 UTC
Root Cause : This incident was caused by a cooling system issue.

We apologize for any inconvenience caused and appreciate your understanding.

Sep 11, 16:52 UTC
Identified - We are currently experiencing an ongoing incident. We have determined the origin of the issue affecting our Dedicated Servers offer on the specific rack R822R06.

Here are some supplementary details :

Start time : 11/09/2025 06:56 UTC
Impacted Service(s) : Some servers in the rack R822R06 are temporarily unavailable.
Root Cause : This incident is caused by a cooling system issue.
Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.

We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.

Sep 11, 12:02 UTC
Investigating - We are currently experiencing an incident affecting our Dedicated Servers offer on rack R822R06.

Start time : 11/09/2025 06:56 UTC

Our teams are fully committed to investigating this issue and working towards a resolution as soon as possible. As investigations are ongoing, we will share any new findings or updates with you as soon as possible.

We apologize for any inconvenience caused and appreciate your understanding.

Sep 11, 10:47 UTC
Resolved - We are pleased to inform you that the incident affecting our Virtual Private Servers offer in the GRA4 region has been resolved.

Start time : 11/09/2025 06:40 UTC
End time : 11/09/2025 13:20 UTC
Root Cause : This incident was due to another incident : https://public-cloud.status-ovhcloud.com/incidents/kzxm8z55bbk6

We apologize for any inconvenience caused and appreciate your understanding.

Sep 11, 14:08 UTC
Identified - We are currently experiencing an ongoing incident. We have determined the origin of the issue affecting our Virtual Private Servers offer in the GRA4 region.
Here are some supplementary details :

Start time : 11/09/2025 06:40 UTC
Impacted Service(s) : Some instances in the GRA4 regions are unreachable.
Customers Impact : Some customers cannot access their instances in this specific region.
Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.
Root Cause : This incident is due to another incident : https://public-cloud.status-ovhcloud.com/incidents/kzxm8z55bbk6

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.

Sep 11, 08:35 UTC
Resolved - We are pleased to inform you that the incident affecting our has been resolved.

Start time : 11/09/2025 06:44 UTC
End time : 11/09/2025 10:00 UTC
Root Cause : This incident was caused by a cooling system issue.

We apologize for any inconvenience caused and appreciate your understanding.

Sep 11, 10:04 UTC
Identified - We are currently experiencing an ongoing incident. We have determined the origin of the issue affecting our Dedicated Servers offer on the specific rack W16B16.

Here are some supplementary details :

Start time : 11/09/2025 06:44 UTC
Impacted Service(s) : Some servers in the rack W16B16 are temporarily unavailable.
Root Cause : This incident is caused by a cooling system issue.
Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.

We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.

Sep 11, 06:58 UTC
Sep 10, 2025
Resolved - We are pleased to inform you that the incident affecting our has been resolved.

Start time : 10/09/2025 11:46 UTC
End time : 10/09/2025 18:30 UTC
Root Cause : This incident was caused by a cooling system issue.

We apologize for any inconvenience caused and appreciate your understanding.

Sep 10, 19:15 UTC
Update - We have new information regarding the incident that affected your service(s).

Please find below an update on the situation:
Update : The majority of the servers in rack R832A08 are no longer impacted by the incident.
Ongoing Actions : Our teams are currently working on the last impacted servers.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.

Sep 10, 16:58 UTC
Update - We have new information regarding the incident that affected your service(s).

Please find below an update on the situation:
Update : Servers in rack R832A08 are temporarily unavailable again.
Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.

Sep 10, 15:34 UTC
Update - We have new information regarding the incident that affected your service(s).

Please find below an update on the situation:
Update : The majority of the servers in rack R832A08 are no longer impacted by the incident.
Ongoing Actions : Our teams are currently working on the last impacted servers.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.

Sep 10, 13:40 UTC
Identified - We are currently experiencing an ongoing incident. We have determined the origin of the issue affecting our Dedicated Servers offer on the rack R832A08

Here are some supplementary details :

Start time : 10/09/2025 11:46 UTC
Impacted Service(s) : All servers in the rack R832A08 are temporarily unavailable.
Customers Impact : Customers are temporarily unable to access their servers in the specified rack.
Root Cause : This incident is caused by a cooling system issue.
Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.

Sep 10, 12:25 UTC
Investigating - We are currently experiencing an event affecting our Dedicated Servers offer in rack R832A08.

Start time : 10/09/2025 11:46 UTC

Our teams are fully committed to investigating this issue and working towards a resolution as soon as possible. As investigations are ongoing, we will share any new findings or updates with you as soon as possible.

We apologize for any inconvenience caused and appreciate your understanding.

Sep 10, 12:14 UTC
Resolved - We are pleased to inform you that the incident affecting our has been resolved.

Start time : 10/09/2025 16:16 UTC
End time : 10/09/2025 18:00 UTC
Root Cause : This incident was caused by a hardware issue.

We apologize for any inconvenience caused and appreciate your understanding.

Sep 10, 18:19 UTC
Investigating - We are currently investigating an incident affecting our Dedicated Servers offering, which is causing temporary availability issue in the in Canada and APAC regions.

Here are some supplementary details :

Start time : 10/09/2025 16:16 UTC
Impacted Service(s) : Servers reboot, delivery and install are temporarily unavailable in APAC and Canada.
Customers Impact : Customers are temporarily unable to reboot their servers, install an OS on their servers and get their new servers they ordered in the specified regions.
Ongoing Actions : Our teams are investigating to determine the origin of the incident to fix it.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.

Sep 10, 17:28 UTC
Sep 9, 2025
Resolved - We are pleased to inform you that the incident affecting our has been resolved.

Start time : 09/09/2025 09:04 UTC
End time : 09/09/2025 10:51 UTC
Root Cause : This incident was caused by a maintenance: https://network.status-ovhcloud.com/incidents/q8jgc9nty4w4

We apologize for any inconvenience caused and appreciate your understanding.

Sep 9, 10:54 UTC
Identified - We are currently experiencing an ongoing incident. We have determined the origin of the issue affecting our Dedicated Servers offer on the specific rack.

Here are some supplementary details :

Start time : 09/09/2025 09:04 UTC
Impacted Service(s) : All servers in the rack S330B07 are temporarily unavailable.
Customers Impact : Customers are temporarily unable to access and use their servers located in the specified rack.
Root Cause : This incident is caused by an ongoing maintenance: https://network.status-ovhcloud.com/incidents/q8jgc9nty4w4
Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.

We will keep you updated on the progress and resolution.

Sep 9, 09:38 UTC
Investigating - We are currently experiencing an event affecting our Dedicated Servers offer in rack S330B07.

Start time : 09/09/2025 09:04 UTC

Our teams are fully committed to investigating this issue and working towards a resolution as soon as possible. As investigations are ongoing, we will share any new findings or updates with you as soon as possible.

We apologize for any inconvenience caused and appreciate your understanding.

Sep 9, 09:23 UTC
Resolved - We are pleased to inform you that the incident affecting our Dedicated Servers in racks G132B23, G132B24 and G132B25 has been resolved.

Start time : 09/09/2025 01:19 UTC
End time : 09/09/2025 09:47 UTC
Root Cause : This incident was caused by a cooling system issue.

We apologize for any inconvenience caused and appreciate your understanding.

Sep 9, 09:54 UTC
Update - We have new information regarding the incident that affected your service(s).

Please find below an update on the situation:
Update : All servers in racks G132B23 and G132B25 are operational again.
Ongoing Actions : Our teams are currently working on the last impacted servers in rack G132B24.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.

Sep 9, 08:52 UTC
Update - We have new information regarding the incident that affected your service(s).

Please find below an update on the situation:
Update : All servers in rack G132B25 are operational again.
Ongoing Actions : Our teams are currently working on the last impacted servers in racks G132B23 and G132B24.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.

Sep 9, 05:28 UTC
Update - The incident is still ongoing. We would like to assure you that we are doing our utmost to resolve this situation as quickly as possible.

As soon as the situation evolves or the incident is resolved, we will keep you informed.

Thank you for your understanding

Sep 9, 02:50 UTC
Identified - We are currently experiencing an ongoing incident. We have determined the origin of the issue affecting our Dedicated Servers offer on the specific racks G132B23/24/25.

Here are some supplementary details :

Start time : 09/09/2025 01:19 UTC
Impacted Service(s) : Some servers in the racks G132B23/24/25 are temporarily unavailable.
Customers Impact : Some customers cannot access their servers in these racks.
Root Cause : This incident is caused by a cooling system issue.
Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.

Sep 9, 01:54 UTC
Investigating - We are currently experiencing an event affecting our Dedicated Servers offer in the specific racks G132B23/24/25.

Start time : 09/09/2025 01:19 UTC

Our teams are fully committed to investigating this issue and working towards a resolution as soon as possible. As investigations are ongoing, we will share any new findings or updates with you as soon as possible.

We apologize for any inconvenience caused and appreciate your understanding.

Sep 9, 01:50 UTC
Completed - The scheduled maintenance has been completed.
All the services have been operational since 00:28 UTC.

Sep 9, 00:31 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 9, 00:00 UTC
Scheduled - As part of our continuous improvement plan, we will be carrying out a maintenance on our Dedicated Servers offer.

Start time : 09/09/2025 00:00 UTC
End time : 09/09/2025 01:00 UTC
Service impact : Bandwidth pertubation on public and private network if LACP is active.
Service improvement : As part of our continuous improvement policy, our teams will be doing a maintenance on our network equipment.

Thank you for your understanding.

Aug 21, 13:47 UTC
Sep 8, 2025
Completed - The maintenance it has been postponed and will be rescheduled.
A new post will be created when the new schedule has been validated.

Sep 8, 18:35 UTC
Scheduled - As part of our continuous improvement plan, maintenance is scheduled on our Workflow Management service, Mistral.

Here are the details of the maintenance:
Start time : 09/09/2025 18:00 UTC
End time : 09/09/2025 19:00 UTC
Service impact : During this maintenance window for the Workflow Management service (Mistral), you may encounter the following impacts :

- Workflows in progress at the start of the maintenance will be stopped and will be restarted automatically after the maintenance is completed. We understand that this may cause a temporary disruption in your workflow processing, and we apologize for any inconvenience this may cause.
- Cron triggers (scheduled workflow executions) during the maintenance period will not be triggered. If you have any workflows scheduled to run during the maintenance window, we recommend rescheduling them to run outside of this timeframe to avoid any disruption.

Service improvement : As part of our continuous improvement policy, we will be performing a maintenance on the Mistral service infrastructure. This maintenance is necessary to ensure the continued reliability and performance of our platform.

If you have any questions or concerns, please don't hesitate to reach out to our support team.

Sep 3, 20:20 UTC
Resolved - We had an incident on Virtual Private Servers which has now been resolved.

Here are some supplementary details :

Start time : 08/09/2025 14:08 UTC
End time : 08/09/2025 14:18 UTC
Impacted Service(s) : The API services were temporarily unavailable.
Customers Impact : Customers could have face some errors when navigating the customer area.
Root Cause : A service disruption occurred due to an unexpected infrastructure malfunction.

We thank you for your understanding and patience throughout this incident.

Sep 8, 15:42 UTC
Resolved - We had an incident on our Dedicated Servers offer in rack E103A15 which has now been resolved.

Here are some supplementary details :

Start time : 08/09/2025 08:09 UTC
End time : 08/09/2025 09:18 UTC
Impacted Service(s) : IPMI was temporarily unavailable for servers in rack E103A15.
Customers Impact : Customers were temporarily unable to manage their servers in the specified rack.
Root Cause : This incident was caused by a network equipment issue.

We thank you for your understanding and patience throughout this incident.

Sep 8, 09:47 UTC
Sep 7, 2025

No incidents reported.

Sep 6, 2025
Resolved - We are pleased to inform you that the incident affecting our Dedicated Servers has been resolved.

Start time : 06/09/2025 10:56 UTC
End time : 06/09/2025 11:50 UTC
Root Cause : This incident was caused by an electrical equipment issue.

We apologize for any inconvenience caused and appreciate your understanding.

Sep 6, 12:08 UTC
Identified - We have new information regarding the incident that affected your service(s).

Please find below an update on the situation:
Root Cause : This incident is caused by an electrical equipment issue.
Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.

Sep 6, 12:05 UTC
Investigating - We are currently investigating an incident affecting our Dedicated Servers offering, which is causing temporary availability issue in the rack LIM0310A01C.

Here are some supplementary details :

Start time : 06/09/2025 10:56 UTC
Impacted Service(s) : Some servers in the rack LIM0310A01C are temporarily unavailable.
Customers Impact : Some customers were unable to access their servers in this specific rack.
Ongoing Actions : Our teams are investigating to determine the origin of the incident to fix it.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.

Sep 6, 11:17 UTC
Resolved - We are pleased to inform you that the incident affecting our Dedicated Servers has been resolved.

Start time : 06/09/2025 11:45 UTC
End time : 06/09/2025 11:49 UTC
Root Cause : This incident was caused by a network equipment issue.

We apologize for any inconvenience caused and appreciate your understanding.

Sep 6, 12:02 UTC
Monitoring - We have new information regarding the incident that affected your service(s).

Please find below an update on the situation:
Update : The vRack service has been operational again since 09/06/2025 11:49 UTC.
Root Cause : This incident is caused by a network equipment issue.
Ongoing Actions : The incident has been identified and corrected. It is being closely monitored to ensure long-term stability.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.

Sep 6, 11:55 UTC
Identified - We are currently experiencing an ongoing incident. We have determined the origin of the issue affecting our Dedicated Servers offer on the specific rack 46J18.

Here are some supplementary details :

Start time : 06/09/2025 11:45 UTC
Impacted Service(s) : Servers in the specified rack are no longer able to access the vRack network.
Customers Impact : Customers were temporarily unable to access their servers via vRack network located on the specified racks.
Root Cause : This incident is caused by a network equipment issue.
Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.

Sep 6, 11:49 UTC
Resolved - We had an incident on Dedicated Servers which has now been resolved.

Here are some supplementary details :

Start time : 06/09/2025 11:33 UTC
End time : 06/09/2025 11:38 UTC
Impacted Service(s) : Servers in the specified rack were no longer able to access the vRack network.
Customers Impact : Customers were temporarily unable to access their servers via vRack network located on the specified racks.
Root Cause : This incident was caused by a network equipment issue.

We thank you for your understanding and patience throughout this incident.

Sep 6, 11:42 UTC
Sep 5, 2025
Resolved - We are pleased to inform you that the incident affecting our Storage and Backups has been resolved.

Start time : 05/09/2025 02:25 UTC
End time : 05/09/2025 12:54 UTC
Root Cause : This incident was caused by a software issue.

We apologize for any inconvenience caused and appreciate your understanding.

Sep 5, 13:24 UTC
Identified - We are currently experiencing an ongoing incident. We have determined the origin of the issue affecting our Backup Storage offer on the specific Geographical zone RBX.

Here are some supplementary details :

Start time : 05/09/2025 02:25 UTC
Impacted Service(s) : We have a malfunction on SSL Certification for several FTPBACK / Backup Storage offers.
Customers Impact : Some customers may face some diffulties to connect their services with the SSL connexion.
Root Cause : This incident is caused by a software issue.
Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.

Sep 5, 10:25 UTC
Investigating - We are currently experiencing an event affecting our Storage and Backups offer in the Rbx geographical zone..

Start time : 05/09/2025 02:25 UTC

Our teams are fully committed to investigating this issue and working towards a resolution as soon as possible. As investigations are ongoing, we will share any new findings or updates with you as soon as possible.

We apologize for any inconvenience caused and appreciate your understanding.

Sep 5, 10:17 UTC
Completed - The scheduled maintenance has been completed.
Sep 5, 05:31 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 4, 21:00 UTC
Scheduled - As part of our continuous improvement plan, maintenance is scheduled on our Backup Storage offer.

Start time: 04/09/2025 21:00 UTC
End time: 05/09/2025 04:00 UTC
Service impact: None
Service improvement: As part of our continuous improvement policy, we will be updating the certificate for Backup Storage EU.

Thank you for your understanding.

Sep 4, 16:24 UTC
Sep 4, 2025
Completed - All services are operational. No more impact since 21 UTC.
Sep 4, 23:01 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 4, 04:30 UTC
Scheduled - As part of our continuous improvement plan, maintenance is scheduled on our Bare Metal Cloud offer.

Start time : 04/09/2025 04:30 UTC
End time : 04/09/2025 21:00 UTC
Service impact : Impacted services might experience some input/output freezes for storage equipment during the maintenance.
Service improvement : As part of our continuous improvement policy, we will perform an update on the storage servers hosting your data.
This version will improve certain security mechanisms, as well as some performance enhancements.
During the maintenance period, your data will remain available.

Thank you for your understanding.

Aug 26, 16:32 UTC
Resolved - We had an incident on Dedicated Servers which has now been resolved.

Here are some supplementary details :

Start time : 04/09/2025 21:39 UTC
End time : 04/09/2025 21:52 UTC
Impacted Service(s) : Servers in the specified rack are no longer able to access the vRack network.
Customers Impact : Customers are temporarily unable to access their servers via vRack network located on the specified racks.
Root Cause : This incident was caused by a network equipment issue.

We thank you for your understanding and patience throughout this incident.

Sep 4, 21:56 UTC
Resolved - We had an incident on Dedicated Servers which has now been resolved.

Here are some supplementary details :

Start time : 04/09/2025 13:42 UTC
End time : 04/09/2025 13:46 UTC
Impacted Service(s) : All servers in the rack 42D21 were temporarily unavailable.
Customers Impact : Customers were unable to access their servers in this specific rack.
Root Cause : This incident was caused by a network equipment issue.

We thank you for your understanding and patience throughout this incident.

Sep 4, 14:39 UTC
Resolved - We are pleased to inform you that the incident affecting our Dedicated Servers offer in the specific rack 46E30 has been resolved.

Start time : 04/09/2025 08:54 UTC
End time : 04/09/2025 11:27UTC
Root Cause : This incident was caused by an electrical equipment issue.

We apologize for any inconvenience caused and appreciate your understanding.

Sep 4, 11:33 UTC
Update - The incident is still ongoing. We would like to assure you that we are doing our utmost to resolve this situation as quickly as possible.

We are currently checking the following points:

Update: Few more servers are operational again.

As soon as the situation evolves or the incident is resolved, we will keep you informed.

Thank you for your understanding

Sep 4, 11:16 UTC
Update - The incident is still ongoing. We would like to assure you that we are doing our utmost to resolve this situation as quickly as possible.

We are currently checking the following points:

Update: Most of servers are operational again.

As soon as the situation evolves or the incident is resolved, we will keep you informed.


Thank you for your understanding

Sep 4, 10:15 UTC
Identified - We are currently experiencing an ongoing incident. We have determined the origin of the issue affecting our Dedicated Servers offer on the specific rack 46E30.

Here are some supplementary details :

Start time : 04/09/2025 08:54 UTC
Impacted Service(s) : All servers in the rack 46E30 are temporarily unavailable.
Customers Impact : Customers cannot acces their servers in this specific rack.
Root Cause : This incident is caused by an electrical equipment issue.
Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.

Sep 4, 10:00 UTC
Investigating - We are currently experiencing an event affecting our Dedicated Servers offer in the specific rack 46E30.

Start time : 04/09/2025 08:54 UTC

Our teams are fully committed to investigating this issue and working towards a resolution as soon as possible. As investigations are ongoing, we will share any new findings or updates with you as soon as possible.

We apologize for any inconvenience caused and appreciate your understanding.

Sep 4, 09:54 UTC
Resolved - We are pleased to inform you that the incident affecting our Virtual Private Servers offer in the GRA8/6 regions has been resolved.

Start time : 04/09/2025 06:30 UTC
End time : 04/09/2025 07:03 UTC
Root Cause : A service disruption occured due to an unexpected underlying infrastructure malfunction.

We apologize for any inconvenience caused and appreciate your understanding.

Sep 4, 07:44 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Sep 4, 07:06 UTC
Identified - We are currently experiencing an ongoing incident. We have determined the origin of the issue affecting our Virtual Private Servers offer in the GRA8/6 regions.
Here are some supplementary details :

Start time : 04/09/2025 06:30 UTC
Impacted Service(s) : Some instances in the Gra8/6 regions are unreachable.
Customers Impact : Some customers cannot acces their instances in these specific regions
Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.

Sep 4, 07:06 UTC
Investigating - We are currently experiencing an event affecting our Virtual Private Servers offer in the GRA8/6 regions.

Start time : 04/09/2025 06:30 UTC

Our teams are fully committed to investigating this issue and working towards a resolution as soon as possible. As investigations are ongoing, we will share any new findings or updates with you as soon as possible.

We apologize for any inconvenience caused and appreciate your understanding.

Sep 4, 06:52 UTC
Resolved - We are pleased to inform you that the incident affecting our Dedicated Servers offer in the specific rack LIM0303B04C has been resolved.

Start time : 04/09/2025 05:12 UTC
End time : 04/09/2025 05:39 UTC
Root Cause : This incident was caused by a hardware issue.

We apologize for any inconvenience caused and appreciate your understanding.

Sep 4, 05:46 UTC
Update - We are currently investigating an incident affecting our offering, which is causing temporary issue in the specific rack LIM0303B04C.

Here are some supplementary details :

Start time : 04/09/2025 05:12 UTC
Impacted Service(s) : All servers in the rack LIM0303B04C are temporarily unavailable.
Customers Impact : Customers cannot acces their servers in this specific rack.
Ongoing Actions : Our teams are investigating to determine the origin of the incident to fix it.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.

Sep 4, 05:30 UTC
Investigating - We are currently experiencing an event affecting our Dedicated Servers offer in the specific rack LIM0303B04C.

Start time : 04/09/2025 05:12 UTC

Our teams are fully committed to investigating this issue and working towards a resolution as soon as possible. As investigations are ongoing, we will share any new findings or updates with you as soon as possible.

We apologize for any inconvenience caused and appreciate your understanding.

Sep 4, 05:25 UTC
Resolved - We would like to inform you that the incident on the rack ERI0113A03B has now been resolved.

Here is detail for this incident :
Start time : 04/09/2025 00:43 UTC
End time : 04/09/2025 03:02 UTC
Root Cause : This incident was caused by a network equipment issue.

We thank you for your understanding and patience throughout this incident.

Sep 4, 03:10 UTC
Identified - We have determined the origin of the incident affecting our Dedicated Servers offering on the rack ERI0113A03B.

Here is detail for this incident :
Start time : 04/09/2025 00:43 UTC
Impacted Service(s) : vRack network is temporarily unavailable for servers in the rack ERI0113A03B.
Customers Impact : Customers are temporarily unable to access through vRack network their servers located in the specified rack.
Root Cause : This incident is caused by a network equipment issue.
Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.

We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.

Sep 4, 00:54 UTC