OVH.com logo
OVHcloud Bare Metal Cloud Status

Current status
Legend
  • Operational
  • Degraded performance
  • Partial Outage
  • Major Outage
  • Under maintenance
[GRA3][Dedicated Servers] - Rack GRA0326B04A
Update - [GRA3][Dedicated Servers] - Rack GRA0326B04A

We have new information regarding the incident that affected your service(s).

Please find below an update on the situation:
Update : Most of servers are operational again.
Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.

We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
Mar 29, 2025 - 13:16 UTC
Update - We would like to update you on the current incident.

Our teams are working tirelessly to resolve this incident once and for all.

We'll be sure to update these pages as soon as we have new information to share
Mar 28, 2025 - 11:02 UTC
Update - The incident is still ongoing. We would like to assure you that we are doing our utmost to resolve this situation as quickly as possible.

As soon as the situation evolves or the incident is resolved, we will keep you informed.

Thank you for your understanding
Mar 28, 2025 - 06:11 UTC
Update - We have new information regarding the incident that affected your service(s).

Please find below an update on the situation:
Update : A significant number of servers are now operational.
Ongoing Actions : Our teams are mobilised to restore service as quickly as possible.

We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
Mar 28, 2025 - 04:25 UTC
Identified - We have determined the origin of the incident affecting our Dedicated Servers offer on the rack GRA0326B04A.

Here are some supplementary details :
Start time : 27/03/2025 21:38 UTC
Impacted Service(s) : Some servers in the rack GRA0326B04A are temporarily unavailable.
Customers Impact : Customers are temporarily unable to access and use their servers located in the specified rack.
Root Cause : This incident is caused by an electrical equipment issue.
Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.

We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
Mar 27, 2025 - 22:27 UTC

About This Site

Welcome to the Bare Metal Cloud status page for real-time information on system performance and availability.

Dedicated Servers || Additional services Operational
BHS Operational
ERI Operational
GRA Operational
LIM Operational
YNM Operational
RBX Operational
SBG Operational
SGP Operational
SYD Operational
WAW Operational
YYZ Operational
Dedicated Servers || Delivery Operational
Zone Europe Operational
Zone APAC Operational
Zone Canada Operational
Dedicated Servers || Global Infrastructure Partial Outage
BHS Operational
ERI Operational
GRA Partial Outage
LIM Operational
RBX Operational
SBG Operational
SGP Operational
SYD Operational
WAW Operational
YNM Operational
YYZ Operational
Dedicated Servers || Operating System Operational
Zone Europe Operational
Zone APAC Operational
Zone Canada Operational
Dedicated Servers || Network Operational
BHS Operational
CCH Operational
ERI Operational
GRA Operational
IEB Operational
LIM Operational
MR9 Operational
RBX Operational
SBG Operational
SGP Operational
SYD Operational
WAW Operational
YNM Operational
YYZ Operational
US-EAST-VA Operational
US-WEST-OR Operational
DNS || DNS Secondary Operational
ns-kimsufi Operational
sdns1 Operational
sdns2 Operational
sdns1-ca Operational
sdns2-ca Operational
Identity, Security & Operations || Key Management Service Operational
BHS Operational
RBX Operational
SBG Operational
YYZ Operational
Licensing || All Services Operational
Zone Europe Operational
Zone APAC Operational
Zone Canada Operational
Managed Services || Cloud Databases GRA Operational
sql007 Operational
Managed Services || Enterprise Cloud Databases Operational
RBX Operational
GRA Operational
BHS Operational
Managed Services || Load Balancer Operational
GRA Operational
BHS Operational
RBX Operational
SBG Operational
YYZ Operational
SYD Operational
Managed Services || Logs Data Platform Operational
GRA Operational
BHS Operational
SYD Operational
Managed Services || Managed Baremetal Operational
Compute Operational
Network Operational
Storage Operational
Management Operational
Delivery Operational
Storage and Backups || Backup Storage Operational
RBX Operational
BHS Operational
Storage and Backups || Block Storage Operational
BHS Operational
SBG6 Operational
UK1 Operational
DE1 Operational
GRA Operational
Storage and Backups || Cloud Disk Array Operational
GRA Operational
SBG Operational
BHS Operational
Storage and Backups || Enterprise File Storage Operational
BHS Operational
LIM Operational
RBX Operational
SBG Operational
Storage and Backups || NAS HA Operational
RBX Operational
SBG Operational
BHS Operational
LIM Operational
Virtual Private Servers || Additional services Operational
ERI Operational
GRA Operational
SBG Operational
LIM Operational
WAW Operational
BHS Operational
SGP Operational
SYD Operational
US-EAST-VA Operational
US-WEST-OR Operational
YNM Operational
Virtual Private Servers || Delivery Operational
ERI Operational
GRA Operational
SBG Operational
LIM Operational
WAW Operational
BHS Operational
SGP Operational
SYD Operational
US-EAST-VA Operational
US-WEST-OR Operational
YNM Operational
Virtual Private Servers || Global Infrastructure Operational
ERI Operational
GRA Operational
SBG Operational
LIM Operational
WAW Operational
BHS Operational
SGP Operational
SYD Operational
US-EAST-VA Operational
US-WEST-OR Operational
YNM Operational
Virtual Private Servers || Network Operational
ERI Operational
GRA Operational
SBG Operational
LIM Operational
WAW Operational
BHS Operational
SGP Operational
SYD Operational
US-EAST-VA Operational
US-WEST-OR Operational
YNM Operational
Virtual Private Servers || Operating System Operational
ERI Operational
GRA Operational
SBG Operational
LIM Operational
WAW Operational
BHS Operational
SGP Operational
SYD Operational
US-EAST-VA Operational
US-WEST-OR Operational
YNM Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

[LIM/RBX][Storage and Backups] - NAS HA maintenance notification Apr 3, 2025 04:30-08:30 UTC

As part of our continuous improvement plan, maintenance is scheduled on our Bare Metal Cloud offer.

Start time : 03/04/2025 04:30 UTC
End time : 03/04/2025 08:30 UTC
Service impact : Impacted services might experience some input/output freezes for storage equipment during the maintenance.
Service improvement : As part of our continuous improvement policy, we will perform an update on the storage servers hosting your data.
This version will improve certain security mechanisms, as well as some performance enhancements.
During the maintenance period, your data will remain available.

Thank you for your understanding.
Posted on Mar 19, 2025 - 22:42 UTC

[GRA3][Dedicated Servers] - Racks GRA0329B04C/GRA0329B05C Apr 7, 2025 04:00-05:00 UTC

As part of our continuous improvement plan, maintenance is scheduled on our Dedicated Servers offer.

This may temporarily affect availability.

Start time : 07/04/2025 04:00 UTC
End time : 07/04/2025 05:00 UTC
Service impact : Public network will be temporarily unavailable during the operation for servers located in racks GRA0329B04C and GRA0329B05C.
Service improvement : As part of our continuous improvement policy, we will be doing a maintenance on a network equipment.

Thank you for your understanding.
Posted on Mar 20, 2025 - 21:37 UTC

[ERI1][Dedicated Servers] - Rack E102B Apr 22, 2025 07:00-09:00 UTC

As part of our continuous improvement plan, maintenance is scheduled on our Dedicated Servers offer.

This may temporarily affect availability.

Start time : 22/04/2025 07:00 UTC
End time : 22/04/2025 09:00 UTC
Service impact : Each server in rack E102B will be temporarily unavailable during the operation.
Service improvement : As part of our continuous improvement policy, we will be migrating servers from rack E102B to rack E101D03.

Thank you for your understanding.
Posted on Mar 25, 2025 - 22:26 UTC

[BHS6][Dedicated Servers] - Rack T06C17 maintenance notification Apr 28, 2025 10:00-12:00 UTC

As part of our continuous improvement plan, maintenance is scheduled on our Dedicated Servers offer on the specified rack.

This may temporarily affect availability.

Start time : 28/04/2025 10:00 UTC
End time : 28/04/2025 12:00 UTC
Service impact : During the operation, public and vRack network will be temporarily unavailable for servers located in rack T06C17.
Service improvement : As part of our continuous improvement policy, we will be doing a maintenance on a network equipment.

Thank you for your understanding.
Posted on Mar 06, 2025 - 23:13 UTC
Mar 29, 2025

Unresolved incident: [GRA3][Dedicated Servers] - Rack GRA0326B04A.

Mar 28, 2025
[BHS4/5/6/7][Dedicated Servers] - Multiple racks incident notification
Resolved - We would like to inform you that the incident on our Dedicated Serversin BHS4/5/6/7, have been resolved
Start Time : 28/03/2025 17:50 UTC
End Time : 28/03/2025 19:09 UTC
Root cause : The incident was caused by an electrical issue.

We thank you for your understanding and patience throughout this incident
Mar 28, 19:10 UTC
Investigating - We are currently experiencing an incident affecting our Dedicated Servers offering, which is causing temporary availability issues in multiple racks in BHS4/5/6/7.
Please find the details:
Start time : 28/03/2025 17:50 UTC
Service impact : A significant number of servers in the following racks are no longer responding :
T04A02 - T05F24 - B710B15 - B716B03 - T04A05 - T04A06 - T04A10 - T04A11 - T04A29 - T04B08 - T04B17 - T04B27 - T04B35 - T04C22 -T04C29 - T04C30 - T04C32 - T04C34 - T04C37 - T05A03 - T05A27 - T05B04 - T05B26 - T05B27 - T05B29 - T05B34 - T05B38 - T05C03 - T05H15 - T06B14 - B702A02 - B702B05 - B703B02 - B710B14 - T05F33 - T04B09 - T05E11 - B710B09 - T05E25
Ongoing actions : Our teams are investigating to determine the origin of the incident and fix it.
We will keep you informed of developments and the resolution of the incident.
We apologize for the inconvenience and thank you for your understanding.
Mar 28, 18:02 UTC
[LIM3][Dedicated Servers] - Rack LIM0311A01B
Resolved - We would like to inform you that there has been an incident on the LIM0311A01B rack which has been resolved.

Here is detail for this incident :
Start time : 28/03/2025 13:05 UTC
End time : 28/03/2025 13:25 UTC
Customers Impact : All servers were unavailable for 20 minutes.
Root Cause : This incident was caused by an electrical equipment issue.

We thank you for your understanding and patience throughout this incident.
Mar 28, 13:40 UTC
[LIM][Storage and Backups] - NasHa Cluster11120
Resolved - We would like to inform you that the incident on the cluster11120 from Nasha3 has now been resolved.

Here is detail for this incident :
Start time : 28/03/2025 05:07 UTC
End time : 28/03/2025 06:36 UTC
Impacted Service : The services in cluster11120 were currently unavailable.
Customers Impact :The customers could not access their servers.
Root Cause : This incident was caused by a malfunction on a software.

We thank you for your understanding and patience throughout this incident.
Mar 28, 08:19 UTC
Mar 27, 2025
[GRA2][Dedicated Servers] - Rack G266A11 / G266A10
Resolved - We would like to inform you that the incident on racks G266A11 and G266A10 has now been resolved.

Here is detail for this incident :
Start time : 27/03/2025 13:47 UTC
End time : 27/03/2025 21:45 UTC
Root Cause : This incident was caused by an electrical equipment issue.

We thank you for your understanding and patience throughout this incident.
Mar 27, 21:51 UTC
Update - We have new information regarding the incident that affected your service(s).
Please find below an update on the situation:
Update : Most of the affected servers are up and running again.
Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.

We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
Mar 27, 18:09 UTC
Update - We have new information regarding the incident that affected your service(s).

Please find below an update on the situation:
Update : Few servers are temporarily unavailable.
Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.

We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
Mar 27, 14:38 UTC
Identified - We have determined the origin of the incident affecting our Dedicated Servers offer on the specific Rack G266A11 / G266A10.

Here are some supplementary details :
Start time : 27/03/2025 13:47 UTC
Impacted Service(s) : All servers are temporarily unavailable
Root Cause : This incident is caused by an electrical equipment issue.
Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.

We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
Mar 27, 14:14 UTC
Investigating - We are currently experiencing an incident affecting our Dedicated Servers offering, which is causing temporary Availability issues in the Rack G266A11 / G266A10.

Here is detail for this incident :
Start time : 27/03/2025 13:47 UTC
Impacted Service(s) : All servers are temporarily unavailable
Ongoing Actions : Our teams are investigating to determine the origin of the incident to fix it. 

We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
Mar 27, 14:10 UTC
[RBX4][Dedicated Servers] - Rack 56C03
Resolved - We would like to inform you that the incident on the rack 56C03 has now been resolved.

Here is detail for this incident :
Start time : 27/03/2025 03:59 UTC
End time : 27/03/2025 04:09 UTC
Root Cause : This incident was caused by a network equipment issue.

We thank you for your understanding and patience throughout this incident.
Mar 27, 04:14 UTC
Identified - We have determined the origin of the incident affecting our Dedicated Servers offer on the rack 56C03.

Here are some supplementary details :
Start time : 27/03/2025 03:59 UTC
Impacted Service(s) : All servers in the rack 56C03 are temporarily unavailable.
Customers Impact : Customers are temporarily unable to access and use their servers located in the specified rack.
Root Cause : This incident is caused by a network equipment issue.
Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.

We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
Mar 27, 04:07 UTC
Mar 26, 2025
[WAW][Virtual Private Servers] - Workflow Management service maintenance notification
Completed - The scheduled maintenance has been completed.
Mar 26, 16:20 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 26, 14:30 UTC
Scheduled - We want to inform you about an upcoming maintenance window for our Workflow Management service, Mistral.

Here are the details of the maintenance:
Start time : 26/03/2025 14:30 UTC
End time : 26/03/2025 15:30 UTC
Service impact : During this maintenance window for the Workflow Management service (Mistral), you may encounter the following impacts:
- Workflows in progress at the start of the maintenance will be stopped and will be restarted automatically after the maintenance is completed. We understand that this may cause a temporary disruption in your workflow processing, and we apologize for any inconvenience this may cause.
- Cron triggers (scheduled workflow executions) during the maintenance period will not be triggered. If you have any workflows scheduled to run during the maintenance window, we recommend rescheduling them to run outside of this timeframe to avoid any disruption.
Service improvement : As part of our continuous improvement policy, we will be performing a maintenance on the Mistral service infrastructure. This maintenance is necessary to ensure the continued reliability and performance of our platform.

If you have any questions or concerns, please don't hesitate to reach out to our support team.

We appreciate your understanding and cooperation as we work to improve our platform and provide you with the best possible service.
Mar 24, 17:33 UTC
[SBG3][Dedicated Servers] - Rack S351B09 incident notification
Resolved - We are currently experiencing an incident affecting our Dedicated Servers offering, which is causing temporary functionality issues in the rack S351B09.

Here is detail for this incident :
Start time : 26/03/2025 13:28 UTC
Start time : 26/03/2025 13:58 UTC
Impacted Service(s) : A network equipement was unavailable.
Customers Impact : Customers no longer had access to service control.
Root Cause : This incident was caused by a cooling system issue.
Ongoing Actions : Our teams are investigating to determine the origin of the incident to fix it. 

We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
Mar 26, 14:13 UTC
[RBX5][Dedicated Servers] - Rack 45F17 incident notification
Resolved - We would like to inform you that we had an incident on rack 45F17 in RBX5 and it has been resolved.

Here is detail for this incident :
Start time : 26/03/2025 12:57 UTC
End time : 26/03/2025 12:59 UTC
Impacted Services : Some servers in rack 45F17 were temporarily unavailable.
Customers Impact : Customers were temporarily unable to access and use their servers in rack 45F17.
Root Cause : This incident was caused by a network equipment issue.

We thank you for your understanding and patience throughout this incident.
Mar 26, 13:35 UTC
[GRA1][Dedicated Servers] - Rack G121A12 - G121A13
Resolved - This incident has been resolved.
Mar 26, 12:53 UTC
Update - We would like to inform you that the incident on our [Impacted Service] in [Impacted DC], have been resolved
Start Time : 26/03/2025 08:10 UTC
End Time : 26/03/2025 11:26 UTC
Root cause : This incident was caused by a cooling system issue.

We thank you for your understanding and patience throughout this incident
Mar 26, 12:53 UTC
Identified - We are currently experiencing an incident affecting our Dedicated Servers offering, which is causing temporary Availability issues in the G121A12 and G121A13.

Here is detail for this incident :
Start time : 26/03/2025 08:10 UTC
Impacted Service(s) : Some servers are temporarily unavailable
Root Cause : This incident was caused by a cooling system issue.
Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible. 

We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
Mar 26, 09:23 UTC
[GRA1][Cooling System] - Rack G121A13
Completed - The maintenance was completed.
Mar 26, 10:41 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 26, 07:37 UTC
Scheduled - As part of our continuous improvement plan, we will be carrying out maintenance on our cooling infrastructure.

Start time : 26/03/2025 07:23 UTC
End time : 26/03/2025 15:30 UTC
Service impact : None
Service improvement : Following our continuous improvement policy, we are doing some cooling system replacement.

Thank you for your understanding.
Mar 26, 07:36 UTC
[ERI1][Dedicated Servers] - Rack E102E06
Resolved - We would like to inform you that the incident on rack E102E06 has now been resolved.

Here is detail for this incident :
Start time : 26/03/2025 08:18 UTC
End time : 26/03/2025 09:49 UTC
Root Cause : This incident was caused by a maintenance.

We thank you for your understanding and patience throughout this incident.
Mar 26, 10:23 UTC
Identified - We have determined the origin of the incident affecting our Dedicated Servers offer on the specific rack E102E06.

Here are some supplementary details :
Start time : 26/03/2025 08:18 UTC
Impacted Service(s) : Some servers are temporarily unavailable
Root Cause : This incident is caused by a maintenance.
Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.

We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
Mar 26, 09:02 UTC
Investigating - We are currently experiencing an incident affecting our Dedicated Servers offering, which is causing temporary Availability issues in the rack E102E06.

Here is detail for this incident :
Start time : 26/03/2025 08:18 UTC
Impacted Service(s) : All servers are temporarily unavailable
Ongoing Actions : Our teams are investigating to determine the origin of the incident to fix it. 

We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
Mar 26, 08:22 UTC
Mar 25, 2025
[RBX3][Dedicated Servers] - Racks 42B03/42B02/42C12/42C13/42C14
Resolved - We would like to inform you that the incident on racks 42B03, 42B02, 42C12, 42C13 and 42C14 has now been resolved.

Here is detail for this incident :
Start time : 25/03/2025 12:43 UTC
End time : 25/03/2025 14:40 UTC
Root Cause : This incident was caused by an electrical equipment issue.

We thank you for your understanding and patience throughout this incident.
Mar 25, 15:32 UTC
Identified - We have determined the origin of the incident affecting our Dedicated Servers offer on the specific racks.

Here are some supplementary details :
Start time : 25/03/2025 12:43 UTC
Impacted Service(s) : Some servers in rack 42B03 are still temporarily unavailable.
No more impact for servers in racks 42B02, 42C12, 42C13 and 42C14.
Customers Impact : Customers are temporarily unable to access and use some of their servers in rack 42B03.
Servers in racks 42B02, 42C12, 42C13 and 42C14 are accessible by customers.
Root Cause : This incident is caused by an electrical equipment issue.
Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.

We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
Mar 25, 13:53 UTC
Investigating - We are currently experiencing an event affecting our Dedicated Servers offer on racks 42B03, 42B02, 42C12, 42C13 and 42C14.
Start time : 25/03/2025 12:43 UTC

Our teams are fully committed to investigating this issue and working towards a resolution as soon as possible. As investigations are ongoing, we will share any new findings or updates with you as soon as possible.

We apologize for any inconvenience caused and appreciate your understanding.
Mar 25, 13:23 UTC
[LIM1][Dedicated Servers] - Rack L112B04
Resolved - We would like to inform you that we had an incident on rack L112B04 in LIM1 and it has been resolved.

Here is detail for this incident :
Start time : 24/03/2025 08:33 UTC
End time : 24/03/2025 08:39 UTC
Impacted Services : Private network was temporarily unavailable for some servers in rack L112B04.
Customers Impact : Customers were temporarily unable to access and use their servers in rack L112B04 though private network.
Root Cause : This incident was caused by a network equipment issue.

We thank you for your understanding and patience throughout this incident.
Mar 25, 09:53 UTC
[LIM][Storage and Backups] - NAS HA maintenance notification
Completed - The scheduled maintenance has been completed.
All services are operational. There has been no impact since 25/03/2025 07:45 UTC.
Mar 25, 07:57 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 25, 05:30 UTC
Scheduled - Start time : 25/03/2025 05:30 UTC
End time : 25/03/2025 07:30 UTC
Service impact : Impacted services might experience some input/output freezes for storage equipment during the maintenance.
Service improvement : As part of our continuous improvement policy, we will perform an update on the storage servers hosting your data.
This version will improve certain security mechanisms, as well as some performance enhancements.
During the maintenance period, your data will remain available.
Mar 13, 16:58 UTC
[GRA1][Dedicated Servers] - Rack G105A07 incident notification
Resolved - We would like to inform you that the incident on rack G105A07 has now been resolved.

Here is detail for this incident :
Start time : 25/03/2025 03:20 UTC
End time : 25/03/2025 04:03 UTC
Root Cause : This incident was caused by an electrical equipment issue.

We thank you for your understanding and patience throughout this incident.
Mar 25, 04:05 UTC
Identified - We have new information regarding the incident that affected your service(s).

Please find below an update on the situation:
Update : The incident has been identified and our teams are mobilised to restore service as quickly as possible.

We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
Mar 25, 03:53 UTC
Investigating - We are currently experiencing an incident affecting our Dedicated Servers offering, which is causing temporary Availability issues in the rack G105A07.

Here are some supplementary details :
Start time : 25/03/2025 03:20 UTC
Impacted Service(s) : Some servers in the rack G105A07 are temporarily unavailable.
Customers Impact : Customers are temporarily unable to access and use their servers located in the specified rack.
Ongoing Actions : Our teams are investigating to determine the origin of the incident to fix it. 

We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
Mar 25, 03:40 UTC
[LIM3][Dedicated Servers] - Rack LIM0308B06A incident notification
Resolved - We would like to inform you that the incident on LIM0308B06A has now been resolved.

Here is detail for this incident :
Start time : 24/03/2025 23:18 UTC
End time : 25/03/2025 02:30 UTC
Root Cause : This incident was caused by a network equipment issue.

We thank you for your understanding and patience throughout this incident.
Mar 25, 02:34 UTC
Identified - We have new information regarding the incident that affected your service(s).

Please find below an update on the situation:
Update : The incident has been identified and our teams are mobilised to restore service as quickly as possible.

We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
Mar 24, 23:37 UTC
Investigating - We are currently experiencing an incident affecting our Dedicated Servers offering, which is causing temporary Availability issues in the rack LIM0308B06A .

Here is detail for this incident :
Start time : 24/03/2025 23:18 UTC
Impacted Service(s) : vRack network are temporarily unavailable.
Customers Impact : Customers are temporarily unable to access their vRack Network in rack LIM0308B06A.
Ongoing Actions : Our teams are investigating to determine the origin of the incident to fix it. 

We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
Mar 24, 23:31 UTC
Mar 24, 2025
[RBX4][Dedicated Servers] - Racks 52C16/52C17/52C18/52C19/52C20
Resolved - We would like to inform you that the incident on racks 52C16,52C17, 52C18, 52C19 and 52C20 in RBX4 has now been resolved.

Here is detail for this incident :
Start time : 24/03/2025 19:18 UTC
End time : 24/03/2025 19:20 UTC
Impacted Service(s) : Public network was temporarily unavailable for some servers in racks 52C16,52C17, 52C18, 52C19 and 52C20.
Customers Impact : Customers were temporarily unable to access and use their servers in racks 52C16,52C17, 52C18, 52C19 and 52C20 though public network.
Root Cause : This incident was caused by a network equipment issue.

We thank you for your understanding and patience throughout this incident.
Mar 24, 21:17 UTC
[WAW][Virtual Private Servers] - Workflow Management service maintenance notification
Completed - The maintenance wont be completed in scheduled time.
It has been postponed and will be rescheduled.
A new post will be created when the new schedule has been validated.
Mar 24, 15:28 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 24, 14:30 UTC
Scheduled - We want to inform you about an upcoming maintenance window for our Workflow Management service, Mistral.

Here are the details of the maintenance:
Start time : 24/03/2025 14:30 UTC
End time : 24/03/2025 15:30 UTC
Service impact : During this maintenance window for the Workflow Management service (Mistral), you may encounter the following impacts:
- Workflows in progress at the start of the maintenance will be stopped and will be restarted automatically after the maintenance is completed. We understand that this may cause a temporary disruption in your workflow processing, and we apologize for any inconvenience this may cause.
- Cron triggers (scheduled workflow executions) during the maintenance period will not be triggered. If you have any workflows scheduled to run during the maintenance window, we recommend rescheduling them to run outside of this timeframe to avoid any disruption.
Service improvement : As part of our continuous improvement policy, we will be performing a maintenance on the Mistral service infrastructure. This maintenance is necessary to ensure the continued reliability and performance of our platform.

If you have any questions or concerns, please don't hesitate to reach out to our support team.

We appreciate your understanding and cooperation as we work to improve our platform and provide you with the best possible service.
Mar 18, 14:45 UTC
[SGP1][Dedicated Servers] - Rack 040621B incident notification
Resolved - We would like to inform you that the incident on rack 040621B located in SGP1 datacenter has now been resolved.

Here is detail for this incident :
Start time : 24/03/2025 14:01 UTC
End time : 24/03/2025 14:25 UTC
Impacted Service(s) : Servers in rack 040621B were temporarily unavailable.
Customers Impact : Customers were temporarily unable to access and use their servers in rack 040621B.
Root Cause : This incident was caused by a network equipment issue.

We thank you for your understanding and patience throughout this incident.
Mar 24, 14:40 UTC
Investigating - We are currently experiencing an event affecting our Dedicated Servers offer located in rack 040621B of SGP1 datacenter.
Start time : 24/03/2025 14:01 UTC

Our teams are fully committed to investigating this issue and working towards a resolution as soon as possible. As investigations are ongoing, we will share any new findings or updates with you as soon as possible.

We apologize for any inconvenience caused and appreciate your understanding.
Mar 24, 14:20 UTC
[WAW1][Dedicated Servers] - Rack W01A21 incident notification
Resolved - We would like to inform you that the incident on the rack W01A21 has now been resolved.

Here is detail for this incident :
Start time : 24/03/2025 09:05 UTC
End time : 24/03/2025 11:42 UTC
Root Cause : This incident has been caused by the operations carried out during this maintenance https://network.status-ovhcloud.com/incidents/b867b94grgl0..

We thank you for your understanding and patience throughout this incident.
Mar 24, 12:22 UTC
Identified - We have determined the origin of the incident affecting our Dedicated Servers offer on the rack W01A21 in WAW1.

Here are some supplementary details :
Start time : 24/03/2025 09:05 UTC
Impacted Services : All servers in the rack W01A21 are currently unavailable.
Customers Impact : Customers are currently unable to access and use their servers located in the specified rack.
Root Cause : This incident is caused by ongoing operations on this maintenance https://network.status-ovhcloud.com/incidents/b867b94grgl0.
Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.

We will keep you updated on the progress and resolution.
We apologise for any inconvenience caused and appreciate your understanding.
Mar 24, 09:53 UTC
Investigating - Event notification

We are currently experiencing an event affecting our Dedicated Servers offer on rack W01A21 in WAW1.
Start time : 24/03/2025 09:05 UTC

Our teams are fully committed to investigating this issue and working towards a resolution as soon as possible. As investigations are ongoing, we will share any new findings or updates with you as soon as possible.

We apologise for any inconvenience caused and appreciate your understanding.
Mar 24, 09:29 UTC
Mar 23, 2025
[RBX6][Dedicated Servers] - Rack 46C06
Completed - The current maintenance has been postponed and will be rescheduled.
A new post will be created when the new schedule has been validated.
Mar 23, 06:17 UTC
Scheduled - As part of our continuous improvement plan, maintenance is scheduled on our Dedicated Servers offer.

This may temporarily affect availability.

Start time : 23/03/2025 23:00 UTC
End time : 24/03/2025 01:00 UTC
Service impact : Each server in rack 46C06 will be temporarily unavailable for 15 minutes during the operation.
Service improvement : As part of our continuous improvement policy, we will be migrating servers from rack 46C06 to rack 46C04.

Thank you for your understanding.
Mar 4, 19:13 UTC
Mar 22, 2025
[LIM3][Dedicated Servers] - Rack LIM0303B03B
Resolved - We would like to inform you that the incident on the rack LIM0303B03B has now been resolved.

Here is detail for this incident :
Start time : 22/03/2025 03:22 UTC
End time : 22/03/2025 03:54 UTC
Root Cause : This incident was caused by an electrical equipment issue.

We thank you for your understanding and patience throughout this incident.
Mar 22, 04:03 UTC
Investigating - We are currently experiencing an incident affecting our Dedicated Servers offering, which is causing temporary Availability issues in the rack LIM0303B03B.

Here is detail for this incident :
Start time : 22/03/2025 03:22 UTC
Impacted Service(s) : All servers in the rack LIM0303B03B are temporarily unavailable.
Customers Impact : Customers are temporarily unable to access and use their servers located in the specified rack.
Ongoing Actions : Our teams are investigating to determine the origin of the incident to fix it. 

We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
Mar 22, 03:38 UTC
Mar 21, 2025
[GRA1][Dedicated Servers] - Rack G125B09
Resolved - We would like to inform you that the incident on the rack G125B09 has now been resolved.

Here is detail for this incident :
Start time : 21/03/2025 21:11 UTC
End time : 21/03/2025 21:38 UTC
Root Cause : This incident was caused by a network equipment issue.

We thank you for your understanding and patience throughout this incident.
Mar 21, 21:49 UTC
Identified - We have determined the origin of the incident affecting our Dedicated Servers offer on the specific rack.

Here are some supplementary details :
Start time : 21/03/2025 21:11 UTC
Impacted Service(s) : All servers in the rack G125B09 are temporarily unavailable.
Customers Impact : Customers are temporarily unable to access and use their servers located in the specified rack.
Root Cause : This incident is caused by a network equipment issue.
Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.

We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
Mar 21, 21:23 UTC
[LIM1][Dedicated Servers] - Rack L102A02 incident notification
Resolved - We would like to inform you that the incident on rack L102A02 has now been resolved.
All the services are now operational.

Here is detail for this incident :

Start time : 21/03/2025 13:00 UTC
End time : 21/03/2025 17:22 UTC

We thank you for your understanding and patience throughout this incident
Mar 21, 17:37 UTC
Update - The incident is still ongoing. We would like to assure you that we are doing our utmost to resolve this situation as quickly as possible.

As soon as the situation evolves or the incident is resolved, we will keep you informed.

Thank you for your understanding
Mar 21, 17:20 UTC
Identified - We have determined the origin of the incident affecting our Dedicated Server offer on the specific rack L102A02.

Here are some supplementary details :
Start time : 21/03/2025 13:00 UTC
Impacted Service(s) : Some servers in the rack L102A02 are temporarily unreachable.
Customers Impact : Customers are temporarily unable to access their servers in rack L102A02.
Root Cause : This incident is caused by an electrical equipment issue.
Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.
Mar 21, 15:23 UTC
Update - We have determined the origin of the incident affecting our Dedicated Server offer on the specific rack L102A02.

Here are some supplementary details :
Start time : 21/03/2025 13:00 UTC
Impacted Service(s) : Some servers in the rack L102A02 are temporarily unreachable.
Customers Impact : Customers are temporarily unable to access their servers in rack L102A02.
Root Cause : This incident is caused by an electrical equipment issue.
Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.
Mar 21, 15:22 UTC
Investigating - We are currently experiencing an event affecting our Dedicated Server offer in the rack L102A02.

Start time : 21/03/2025 13:00 UTC

Our teams are fully committed to investigating this issue and working towards a resolution as soon as possible. As investigations are ongoing, we will share any new findings or updates with you as soon as possible.

We apologize for any inconvenience caused and appreciate your understanding.
Mar 21, 15:16 UTC
[RBX3][Bare Metal Cloud] - Rack 45F17 incident notification
Resolved - We would like to inform you that the incident on rack 45F17 has now been resolved.

Here is detail for this incident :

Start time : 21/03/2025 14:40 UTC
End time : 21/03/2025 14:58 UTC
Root Cause : This incident was caused by an hardware issue.

We thank you for your understanding and patience throughout this incident
Mar 21, 17:08 UTC
Identified - We have new information regarding the incident that affected your service(s).

Please find below an update on the situation:
Update : A fix is being implemented.
Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.

We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
Mar 21, 17:03 UTC
Investigating - We have determined the origin of the incident affecting our Bare Metal Cloud offer in the rack 45F17.

Here are some supplementary details :
Start time : 21/03/2025 14:34 UTC
Impacted Service(s) : All servers in rack 45F17 are temporarily unavailable.
Customers Impact : Customers are temporarily unable to access and use some servers located in the specified rack.
Root Cause : This incident is caused by a network equipment issue.
Ongoing Actions : The incident has been identified and our teams are mobilized to restore service as quickly as possible.

We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
Mar 21, 15:00 UTC
[RBX4][Dedicated Servers] - Rack 52C19 incident notification.
Resolved - We would like to inform you that the incident on rack 52C19 has now been resolved.

Here is detail for this incident :

Start time : 21/03/2025 14:40 UTC
End time : 21/03/2025 14:42 UTC
Impacted Service(s) : Public Network in the rack 52C19 was temporarily unreachable.
Customers Impact : Customers are temporarily unable to access their Public Network in rack 52C19.
Root Cause : This incident was caused by an hardware issue.

We thank you for your understanding and patience throughout this incident
Mar 21, 15:48 UTC
Mar 20, 2025
[RBX3][Dedicated Servers] - Rack 42E12 incident notification
Resolved - We would like to inform you that the incident on rack 42E12 has now been resolved.

Here is detail for this incident :
Start time : 20/03/2025 09:48 UTC
End time : 20/03/2025 10:29 UTC
Root Cause : This incident was caused by an electrical equipment issue.

We thank you for your understanding and patience throughout this incident.
Mar 20, 10:32 UTC
Identified - We have determined the origin of the incident affecting our Dedicated Servers offer on the specific rack 42E12.

Here are some supplementary details :
Start time : 20/03/2025 09:48 UTC
Impacted Service(s) : Some of servers in the rack 42E12 are temporarily unreachable.
Customers Impact : Customers are temporarily unable to access their servers in rack 42E12.
Root Cause : This incident is caused by an electrical equipment issue.
Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.

We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
Mar 20, 10:14 UTC
[SGP02][Bare Metal Cloud] - Multiple racks incident notification
Resolved - We would like to inform you that the incident on our Bare Metal Cloud offering has now been resolved.

Here is detail for this incident :
Start time : 20/03/2025 00:06 UTC
End time : 20/03/2025 04:15 UTC
Root Cause : This incident is caused by a cooling system issue.

We thank you for your understanding and patience throughout this incident.
Mar 20, 06:35 UTC
Identified - We are currently experiencing an incident affecting our Bare Metal Cloud offering, which is causing temporary availability issues in the racks SGP0201A, SGP0201B, SGP0201C and SGP0201D.

Here is detail for this incident :
Start time : 20/03/2025 00:06 UTC
Impacted Service(s) : All the servers in the rack racks SGP0201A, SGP0201B, SGP0201C and SGP0201D are unreachable.
Customers Impact : Customers could not access their servers in the racks SGP0201A, SGP0201B, SGP0201C and SGP0201D.
Root Cause : This incident is caused by a cooling system issue.
Ongoing Actions : Our teams are investigating to determine the origin of the incident to fix it.

Our teams are fully engaged and working to resolve the issue as quickly as possible. We will keep you updated on the progress and resolution.
We apologise for any inconvenience caused and appreciate your understanding.
Mar 20, 01:56 UTC
Investigating - We are currently experiencing an incident affecting our Bare Metal Cloud offering, which is causing temporary availability issues in the racks SGP0201A, SGP0201B, SGP0201C and SGP0201D.

Here is detail for this incident :
Start time : 20/03/2025 00:06 UTC
Impacted Services : Some servers in SGP02 are temporarily unavailable.
Customers Impact : Customers are temporarily unable to access and use their servers located in the racks SGP0201A, SGP0201B, SGP0201C and SGP0201D.
Ongoing Actions : Our teams are investigating to determine the origin of the incident to fix it.

We will keep you updated on the progress and resolution.
We apologise for any inconvenience caused and appreciate your understanding.
Mar 20, 00:37 UTC
[RBX6][Dedicated Servers] - Rack 46C07
Completed - The scheduled maintenance has been completed.
All the services are now operational since 20/03/2025 03:06 UTC
Mar 20, 03:21 UTC
Update - This maintenance is taking longer than expected.
An update will be made when the work is completed.

We apologise for any inconvenience
Mar 20, 02:02 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 19, 23:00 UTC
Scheduled - As part of our continuous improvement plan, maintenance is scheduled on our Dedicated Servers offer.

This may temporarily affect availability.

Start time : 19/03/2025 23:00 UTC
End time : 20/03/2025 01:00 UTC
Service impact : Each server in rack 46C07 will be temporarily unavailable for 15 minutes during the operation.
Service improvement : As part of our continuous improvement policy, we will be migrating servers from rack 46C07 to rack 46C08.

Thank you for your understanding.
Mar 4, 19:09 UTC
Mar 19, 2025
[RBX8][Bare Metal Cloud] - Rack R808R11 incident notification
Resolved - We would like to inform you that the incident in the rack R808R11 has now been resolved.

Here is detail for this incident :
Start time : 19/03/2025 09:58 UTC
End time : 19/03/2025 12:30 UTC
Root Cause : This incident was caused by an electrical equipment issue.

We thank you for your understanding and patience throughout this incident.
Mar 19, 13:19 UTC
Update - We have new information regarding the incident that affected your service(s).

Please find below an update on the situation:
Update : Most servers are accessible again.
Ongoing Actions : Our teams are working hard to fix the remaining servers as quickly as possible.

Our teams are fully engaged and working to resolve the issue as quickly as possible. We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
Mar 19, 11:11 UTC
Identified - We are currently experiencing an incident affecting our Bare Metal Cloud offering, which is causing temporary availability issues in the R808R11.

Here is detail for this incident :
Start time : 19/03/2025 09:58 UTC
Impacted Service(s) : All the servers in the rack R808R11 are unreachable.
Customers Impact : Customers could not acces their servers in the rack R808R11.
Root Cause : This incident is caused by an electrical equipment issue.
Ongoing Actions : Our teams are investigating to determine the origin of the incident to fix it. 

Our teams are fully engaged and working to resolve the issue as quickly as possible. We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
Mar 19, 10:29 UTC
[EU/CA][Storage and Backups] - NAS HA maintenance notification
Completed - The scheduled maintenance has been completed.
All the services are now operational.
Mar 19, 13:02 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 19, 07:30 UTC
Scheduled - As part of our continuous improvement plan, maintenance is scheduled on our storage and backups offer.

Start time : 19/03/2025 07:30 UTC
End time : 19/03/2025 13:30 UTC
Service impact : None
Service improvement : As part of our continuous improvement policy, we will be doing a maintenance on our NAS HA offer.

Thank you for your understanding.
Mar 11, 23:18 UTC
[RBX8][Dedicated Servers/PrivateNetwork] - R808R10
Resolved - We would like to inform you that the incident in the rack R808R10 has now been resolved.

Here is detail for this incident :
Start time : 19/03/2025 06:55 UTC
End time : 19/03/2025 09:25 UTC
Root Cause : This incident was caused by a network equipment issue.

We thank you for your understanding and patience throughout this incident.
Mar 19, 09:36 UTC
Update - The incident is still ongoing. We would like to assure you that we are doing our utmost to resolve this situation as quickly as possible.

Start time : 19/03/2025 06:55 UTC
Impacted Service(s) : Vrack (Private) Network is unreachable
Customers Impact : Customers cannot access their Private Network.

As soon as the situation evolves or the incident is resolved, we will keep you informed.

Thank you for your understanding
Mar 19, 08:18 UTC
Identified - We have new information regarding the incident that affected your ervice(s).

Please find below an update on the situation:
Update : The issue has been identified and a fix is being implemented.
Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.

We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
Mar 19, 07:34 UTC
Update - We are currently experiencing an incident affecting our Dedicated Servers offer in rack R808R10.

Here is detail for this incident :

Start time : 19/03/2025 06:55 UTC
Impacted Service(s) : Vrack (Private) Network is unreachable
Customers Impact : Customers cannot access their Private Network.
Root Cause : This incident is caused by a network equipment issue.
Ongoing Actions : Our teams are investigating to determine the origin of the incident to fix it. 

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.
Mar 19, 07:22 UTC
Investigating - We are currently experiencing an event affecting our Dedicated Servers offer in rack R808R10

Start time : 19/03/2025 06:55 UTC

Our teams are fully committed to investigating this issue and working towards a resolution as soon as possible. As investigations are ongoing,

We will share any new findings or updates with you as soon as possible.

We apologize for any inconvenience caused and appreciate your understanding.
Mar 19, 07:15 UTC
[LIM3][Bare Metal Cloud] - Rack LIM0310B03B incident notification
Resolved - We would like to inform you that the incident in the rack LIM0310B03B has now been resolved.

Here is detail for this incident :
Start time : 19/03/2025 08:40 UTC
End time : 19/03/2025 08:55 UTC
Impacted service(s) : All the servers in the rack LIM0310B03B were unreachable
Customer impact : Customers could not acces their servers in the rack LIM0310B03B
Root Cause : This incident was caused by a network equipment issue.

We thank you for your understanding and patience throughout this incident.
Mar 19, 09:22 UTC
[RBX6][Dedicated Servers] - Rack 46M01
Completed - The scheduled maintenance has been completed.
All services are operational. There has been no impact since 19/03/2025 01:42 UTC.
Mar 19, 01:52 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 18, 23:00 UTC
Scheduled - As part of our continuous improvement plan, maintenance is scheduled on our Dedicated Servers offer.

This may temporarily affect availability.

Start time : 18/03/2025 23:00 UTC
End time : 19/03/2025 01:00 UTC
Service impact : Each server in rack 46M01 will be temporarily unavailable for 15 minutes during the operation.
Service improvement : As part of our continuous improvement policy, we will be migrating servers from rack 46M01 to rack 46M08.

Thank you for your understanding.
Mar 4, 19:02 UTC
Mar 18, 2025
[SBG6][Virtual Private Servers] - Internal databases update
Completed - The scheduled maintenance has been completed.
Mar 18, 15:03 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 18, 09:00 UTC
Scheduled - As part of our continuous improvement plan, maintenance is scheduled for update the Internal databases on SBG6.

Start time : 18/03/2025 09:00 UTC
End time : 18/03/2025 15:00 UTC
Service impact : None
Service improvement : As part of our continuous improvement policy, we will be doing a Virtual Private Servers service maintenance.

Thank you for your understanding.
Feb 19, 00:19 UTC
[RBX3][Bare Metal Cloud] - Rack 43A05 incident notification
Resolved - We would like to inform you that the incident in the rack 43A05 has now been resolved.

Here is detail for this incident :
Start time : 18/03/2025 13:06 UTC
End time : 18/03/2025 14:16 UTC
Root Cause : This incident was caused by a network equipment issue.

We thank you for your understanding and patience throughout this incident.
Mar 18, 14:23 UTC
Identified - We have determined the origin of the incident affecting our Bare Metal Cloud offer in the rack 43A05.

Here are some supplementary details :
Start time : 18/03/2025 13:06 UTC
Impacted Service(s) : All servers in rack 43A05 are temporarily unavailable.
Customers Impact : Customers are temporarily unable to access and use some servers located in the specified rack.
Root Cause : This incident is caused by a network equipment issue.
Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.

We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
Mar 18, 13:20 UTC
[RBX6][Dedicated Servers] - Rack 46M09
Completed - The scheduled maintenance has been completed.
Mar 18, 04:08 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 17, 23:00 UTC
Scheduled - As part of our continuous improvement plan, maintenance is scheduled on our Dedicated Servers offer.

This may temporarily affect availability.

Start time : 17/03/2025 23:00 UTC
End time : 18/03/2025 01:00 UTC
Service impact : Each server in rack 46M09 will be temporarily unavailable for 15 minutes during the operation.
Service improvement : As part of our continuous improvement policy, we will be migrating servers from rack 46M09 to rack 46M08.

Thank you for your understanding.
Mar 4, 19:07 UTC
Mar 17, 2025
[WAW1][Bare Metal Cloud] - Rack WAW0106A04C incident notification
Resolved - We would like to inform you that the incident on the rack WAW0106A04C has now been resolved.

Here is detail for this incident :
Start time : 17/03/2025 14:54 UTC
Start time : 17/03/2025 21:58 UTC
Root Cause : This incident was caused by a cooling system issue.

We thank you for your understanding and patience throughout this incident.
Mar 17, 22:23 UTC
Update - We have new information regarding the incident that affected your services.

Please find below an update on the situation:
Update : The majority of the affected servers are now up and running again.
Ongoing Actions : Our teams are working on the remaining servers to restore service as quickly as possible.
We will keep you updated on the progress and resolution.
We apologise for any inconvenience caused and appreciate your understanding.
Mar 17, 17:51 UTC
Identified - We have identified the origin of the incident affecting our Bare Metal Cloud offer in the rack WAW0106A04C.

Here is detail for this incident :
Start time : 17/03/2025 14:54 UTC
Impacted Service : All servers in rack WAW0106A04C are temporary unavailable.
Customers Impact : Customers are temporary unable to access and use some servers located in the specified rack.
Root Cause : This incident is caused by cooling system issue.
Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.

We will keep you updated on the progress and resolution.
We apologise for any inconvenience caused and appreciate your understanding.
Mar 17, 15:28 UTC
Investigating - We are currently experiencing an incident affecting our Bare Metal Cloud offering, which is causing temporary availability issues in the rack WAW0106A04C.

Here is detail for this incident :
Start time : 17/03/2025 14:54 UTC
Impacted Services : All servers in the rack WAW0106A04C are temporarily unavailable.
Customers Impact : Customers are temporarily unable to access and use their servers located in the specified rack.
Ongoing Actions : Our teams are investigating to determine the origin of the incident to fix it.

We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
Mar 17, 15:02 UTC
[RBX8][Bare Metal Cloud] - Rack RBX0840B04B incident notification
Resolved - We would like to inform you that the incident in RBX0840B04B RBX8 has now been resolved.

Here is detail for this incident :
Start time : 17/03/2025 12:47 UTC
End time : 17/03/2025 16:03 UTC
Root Cause : This incident is caused by an electrical equipment issue.

We thank you for your understanding and patience throughout this incident.
Mar 17, 16:06 UTC
Identified - We have identified the origin of the incident affecting our Bare Metal Cloud offer which is causing temporary availability issues in the rack RBX0840B04B.

Here is detail for this incident :
Start time : 17/03/2025 12:47 UTC
Impacted Services : All servers in the rack RBX0840B04B are temporarily unavailable.
Customers Impact : Customers are temporarily unable to access and use their servers located in the specified rack.
Root Cause : This incident is caused by an electrical equipment issue.
Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.

We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
Mar 17, 13:56 UTC
Investigating - We are currently experiencing an incident affecting our Bare Metal Cloud offering, which is causing temporary availability issues in the rack RBX0840B04B.

Here is detail for this incident :
Start time : 17/03/2025 12:47 UTC
Impacted Services : All servers in the rack RBX0840B04B are temporarily unavailable.
Customers Impact : Customers are temporarily unable to access and use their servers located in the specified rack.
Ongoing Actions : Our teams are investigating to determine the origin of the incident to fix it. 

We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
Mar 17, 12:59 UTC
[RBX3][Bare Metal Cloud] - Racks 42A 42B 42C incident notification
Resolved - We would like to inform you that the incident on RBX3 has now been resolved.

Here is detail for this incident :
Start time : 17/03/2025 12:25 UTC
End time : 17/03/2025 15:19 UTC
Root Cause : This incident is caused by ongoing operations on this maintenance: https://network.status-ovhcloud.com/incidents/2pdqc9d664pp.

We thank you for your understanding and patience throughout this incident.
Mar 17, 15:57 UTC
Identified - We have identified the origin of the incident affecting our Bare Metal Cloud offer in the racks 42A, 42B and 42C.

Here is detail for this incident :
Start time : 17/03/2025 12:25 UTC
Impacted Service : Some servers in racks 42A, 42B and 42C are temporary unavailable.
Customers Impact : Customers are temporary unable to access and use some servers located in the specified racks.
Root Cause : This incident is caused by ongoing operations on this maintenance: https://network.status-ovhcloud.com/incidents/2pdqc9d664pp.
Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.

We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
Mar 17, 13:34 UTC
[ERI1][Dedicated Servers] - Room E101
Completed - The scheduled maintenance has been completed.
All services are operational. There has been no impact since 17/03/2025 15:27 UTC
Mar 17, 15:33 UTC
Update - The maintenance has been completed, but our team is working on the last remaining server in rack E101B20, which is taking a little longer than expected.

We apologise for any inconvenience this may cause.
The update will take place as soon as the operations are completed.
Mar 17, 14:18 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 17, 07:00 UTC
Scheduled - As part of our continuous improvement plan, maintenance is scheduled on our Bare metal offer.

This may temporarily affect availability.

Start time : 17/03/2025 07:00 UTC
End time : 17/03/2025 14:00 UTC
Service impact : Some servers in racks E101B20, E101E14, E101E15, E101E16, E101F08, E101F13 will be unreachable for 30 minutes during the maintenance.
Service improvement : As part of our continuous improvement policy of our infrastructure, our teams will move servers from rack E101 to racks E103 and E105.

Thank you for your understanding.
Feb 7, 04:38 UTC
[RBX3][Bare Metal Cloud] - Racks 42A incident notification
Resolved - We would like to inform you that the incident on RBX3 has now been resolved.

Here is detail for this incident :
Start time : 17/03/2025 12:25 UTC
End time : 17/03/2025 12:50 UTC
Root Cause : This incident was caused by an electrical equipment issue.

We thank you for your understanding and patience throughout this incident.
Mar 17, 12:53 UTC
Investigating - We are currently experiencing an incident affecting our Bare Metal Cloud offering, which is causing temporary Availability issues in racks 42A

Here is detail for this incident :
Start time : 17/03/2025 12:25 UTC
Impacted Service(s) : Some servers in racks 42A are temporarily unavailable.
Customers Impact : Customers are temporarily unable to access and use their servers located in the specified rack.
Ongoing Actions : Our teams are investigating to determine the origin of the incident to fix it. 

We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
Mar 17, 12:38 UTC
[RBX][Dedicated Servers] - Rooms CT1 - CT2 incident notification
Resolved - We would like to inform you that the incident has now been resolved.

Here is detail for this incident :
Start time : 11/03/2025 12:55 UTC
End time : 11/03/2025 18:40 UTC
Root Cause : This incident was caused by an electrical equipment issue.

We thank you for your understanding and patience throughout this incident.
Mar 17, 09:09 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Start time : 11/03/2025 12:55 UTC
Impacted Services : Some servers in rooms CT1 - CT2 were unavailable.
Mar 11, 18:42 UTC
Update - The incident is still ongoing. We would like to assure you that we are doing our utmost to resolve this situation as quickly as possible.

As soon as the situation evolves or the incident is resolved, we will keep you informed.

Start time : 11/03/2025 12:55 UTC
Impacted Service(s) :Some servers in rooms CT1 - CT2 are currently unavailable.
Customers Impact : Customers are unable to use their servers located in rooms CT1 - CT2.

Thank you for your understanding
Mar 11, 15:59 UTC
Update - We have new information regarding the incident that affected your service(s).

Please find below an update on the situation:
Update : Most of servers are operational again.

Start time : 11/03/2025 12:55 UTC
Impacted Service(s) :Some servers in rooms CT1 - CT2 are currently unavailable.

Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.

We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
Mar 11, 14:29 UTC
Identified - We have determined the origin of the incident affecting our Dedicated Servers offer on the specific rooms CT1 - CT2.
Update : A significant number of servers are operational again.


Here are some supplementary details :
Start time : 11/03/2025 12:55 UTC
Impacted Service(s) : Some servers in rooms CT1 - CT2 are currently unavailable.
Customers Impact : Customers are unable to use their servers located in rooms CT1 - CT2.
Root Cause : This incident is caused by an electrical equipment issue.
Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.

We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
Mar 11, 13:40 UTC
Update - We are currently experiencing an incident affecting our Dedicated Servers offering, which is causing temporary Availability issues in the rooms CT1 - CT2.

Here is detail for this incident :
Start time : 11/03/2025 12:55 UTC
Impacted Service(s) :Some servers in rooms CT1 - CT2 are currently unavailable.
Customers Impact : Customers are unable to use their servers located in rooms CT1 - CT2.
Ongoing Actions : Our teams are investigating to determine the origin of the incident to fix it.

We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
Mar 11, 13:21 UTC
Investigating - Event notification

We are currently experiencing an event affecting our Bare Metal Cloud offer.
Start time : 11/03/2025 12:55 UTC

Our teams are fully committed to investigating this issue and working towards a resolution as soon as possible. As investigations are ongoing, we will share any new findings or updates with you as soon as possible.

We apologize for any inconvenience caused and appreciate your understanding.
Mar 11, 13:00 UTC
[RBX4][Dedicated Servers] - Rack 50D31
Completed - The scheduled maintenance has been completed.
Mar 17, 02:45 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 16, 23:00 UTC
Scheduled - As part of our continuous improvement plan, maintenance is scheduled on our Dedicated Servers offer.

This may temporarily affect availability.

Start time : 16/03/2025 23:00 UTC
End time : 17/03/2025 05:00 UTC
Service impact : Each server in rack 50D31 will be temporarily unavailable for 15 minutes during the operation.
Service improvement : As part of our continuous improvement policy, we will be migrating servers form rack 50D31 to rack 50D32.

Thank you for your understanding.
Mar 4, 18:59 UTC
Mar 16, 2025
[BHS5][Bare Metal Cloud] - Rack T05A16
Resolved - We would like to inform you that the incident in the rack T05A16 has now been resolved.

Here is detail for this incident :
Start time : 16/03/2025 20:53 UTC
End time : 16/03/2025 21:14 UTC
Root Cause : This incident is caused by a network equipment issue.

We thank you for your understanding and patience throughout this incident.
Mar 16, 21:33 UTC
Identified - We have identified the origin of the incident affecting our Bare Metal Cloud offer in the rack T05A16.

Here is detail for this incident :
Start time : 16/03/2025 20:53 UTC
Impacted Service : The vRack network in the rack T05A16 is unstable.
Customers Impact : Customers are temporarily unable to access and use their servers located in the specified rack.
Root Cause : This incident is caused by a network equipment issue.
Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.

We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
Mar 16, 21:23 UTC
Investigating - We are currently experiencing an incident affecting our Dedicated Servers offering, which is causing temporary availability issues in the T05A16.

Here is detail for this incident :
Start time : 16/03/2025 20:53 UTC
Impacted Service : The vRack network in the rack T05A16 is unstable.
Customers Impact : Customers are temporarily unable to access and use their servers located in the specified rack.
Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.

We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
Mar 16, 21:12 UTC
[RBX6][Bare Metal Cloud] - Rack 46G06
Resolved - We would like to inform you that the incident in the rack 46G06 has now been resolved.

Here is detail for this incident :
Start time : 16/03/2025 07:32 UTC
End time : 16/03/2025 07:56 UTC
Root Cause : This incident was caused by an electrical equipment issue.

We thank you for your understanding and patience throughout this incident.
Mar 16, 08:02 UTC
Identified - We have identified the origin of the incident affecting our Bare Metal Cloud offer in the rack 46G06.

Here is detail for this incident :
Start time : 16/03/2025 07:32 UTC
Impacted Service(s) : All servers in the rack 46G06 are temporarily unavailable.
Customers Impact : Customers are temporarily unable to access and use their servers located in the specified rack.
Root Cause : This incident is caused by an electrical equipment issue.
Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.

We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
Mar 16, 07:44 UTC
Mar 15, 2025
[WAW1][Dedicated Servers] - Racks WAW0108A06A
Resolved - We would like to inform you that there has been an incident on the WAW0108A06A rack which has now been resolved.

Here is detail for this incident :
Start time : 15/03/2025 16:22 UTC
End time : 15/03/2025 16:44 UTC
Impacted Service(s) : Public network was temporarily unavailable for servers in racks WAW0108A06A.
Customers Impact : Customers were temporarily unable to access and use their servers in the WAW0108A06A rack via the public network.
Root Cause : This incident was caused by a network equipment issue.

We thank you for your understanding and patience throughout this incident.
Mar 15, 17:09 UTC
← Incident History Powered by Atlassian Statuspage