Resolved -
We are pleased to inform you that the incident affecting our Dedicated Servers offer has been resolved.
Start time : 01/04/2026 20:55 UTC
End time : 01/04/2026 23:52 UTC
Root Cause : This incident was caused by a cooling system issue.
We apologize for any inconvenience caused and appreciate your understanding.
Apr 1, 23:54 UTC
Update -
Please find below an update on the situation:
Update : The public network is now operational.
The vRack network is still temporarily unavailable in rack R822R10.
Ongoing Actions : Our teams are mobilised to restore service as quickly as possible.
We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
Apr 1, 22:54 UTC
Update -
Please find below an update on the situation:
Update : Public and vRack networks are temporarily unavailable in the specified rack (R822R10).
Ongoing Actions : Our teams are mobilised to restore service as quickly as possible.
We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
Apr 1, 22:30 UTC
Identified -
We are currently experiencing an ongoing incident. We have determined the origin of the issue affecting our Dedicated Servers offer on the specific rack.
Here are some supplementary details :
Start time : 01/04/2026 20:55 UTC
Impacted Service(s) : Some servers in the rack R822R10 are temporarily unavailable.
Customers Impact : Customers are temporarily unable to access their servers located on the specified rack.
Root Cause : This incident is caused by a cooling system issue.
Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.
We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
Apr 1, 21:27 UTC
Investigating -
We are currently investigating an incident affecting our Dedicated Servers offering, which is causing temporary availability issue in the rack R822R10.
Here are some supplementary details :
Start time : 01/04/2026 20:55 UTC
Impacted Service(s) : Some servers in the rack R822R10 are temporarily unavailable.
Customers Impact : Customers are temporarily unable to access their servers located on the specified rack.
Ongoing Actions : Our teams are investigating to determine the origin of the incident and fix it.
We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
Apr 1, 21:05 UTC