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OVHcloud Bare Metal Cloud Status

Current status
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  • Operational
  • Degraded performance
  • Partial Outage
  • Major Outage
  • Under maintenance

All Systems Operational

About This Site

Welcome to the Bare Metal Cloud status page for real-time information on system performance and availability.

Dedicated Servers || Additional services Operational
BHS Operational
ERI Operational
GRA Operational
LIM Operational
YNM Operational
RBX Operational
SBG Operational
SGP Operational
SYD Operational
WAW Operational
YYZ Operational
Dedicated Servers || Delivery Operational
Zone Europe Operational
Zone APAC Operational
Zone Canada Operational
Dedicated Servers || Global Infrastructure Operational
BHS Operational
ERI Operational
GRA Operational
LIM Operational
RBX Operational
SBG Operational
SGP Operational
SYD Operational
WAW Operational
YNM Operational
YYZ Operational
Dedicated Servers || Operating System Operational
Zone Europe Operational
Zone APAC Operational
Zone Canada Operational
Dedicated Servers || Network Operational
BHS Operational
CCH Operational
ERI Operational
GRA Operational
IEB Operational
LIM Operational
MR9 Operational
RBX Operational
SBG Operational
SGP Operational
SYD Operational
WAW Operational
YNM Operational
YYZ Operational
US-EAST-VA Operational
US-WEST-OR Operational
DNS || DNS Secondary Operational
ns-kimsufi Operational
sdns1 Operational
sdns2 Operational
sdns1-ca Operational
sdns2-ca Operational
Identity, Security & Operations || Key Management Service Operational
BHS Operational
RBX Operational
SBG Operational
YYZ Operational
Licensing || All Services Operational
Zone Europe Operational
Zone APAC Operational
Zone Canada Operational
Managed Services || Cloud Databases GRA Operational
sql007 Operational
Managed Services || Enterprise Cloud Databases Operational
RBX Operational
GRA Operational
BHS Operational
Managed Services || Load Balancer Operational
GRA Operational
BHS Operational
RBX Operational
SBG Operational
YYZ Operational
SYD Operational
Managed Services || Logs Data Platform Operational
GRA Operational
BHS Operational
SYD Operational
Managed Services || Managed Baremetal Operational
Compute Operational
Network Operational
Storage Operational
Management Operational
Delivery Operational
Storage and Backups || Backup Storage Operational
RBX Operational
BHS Operational
Storage and Backups || Block Storage Operational
BHS Operational
SBG6 Operational
UK1 Operational
DE1 Operational
GRA Operational
Storage and Backups || Cloud Disk Array Operational
GRA Operational
SBG Operational
BHS Operational
Storage and Backups || Enterprise File Storage Operational
BHS Operational
LIM Operational
RBX Operational
SBG Operational
Storage and Backups || NAS HA Operational
RBX Operational
SBG Operational
BHS Operational
LIM Operational
Virtual Private Servers || Additional services Operational
ERI Operational
GRA Operational
SBG Operational
LIM Operational
WAW Operational
BHS Operational
SGP Operational
SYD Operational
UK2 Operational
US-EAST-VA Operational
US-WEST-OR Operational
YNM Operational
Virtual Private Servers || Delivery Operational
ERI Operational
GRA Operational
SBG Operational
LIM Operational
WAW Operational
BHS Operational
SGP Operational
SYD Operational
UK2 Operational
US-EAST-VA Operational
US-WEST-OR Operational
YNM Operational
Virtual Private Servers || Global Infrastructure Operational
ERI Operational
GRA Operational
SBG Operational
LIM Operational
WAW Operational
BHS Operational
SGP Operational
SYD Operational
UK2 Operational
US-EAST-VA Operational
US-WEST-OR Operational
YNM Operational
Virtual Private Servers || Network Operational
ERI Operational
GRA Operational
SBG Operational
LIM Operational
WAW Operational
BHS Operational
SGP Operational
SYD Operational
UK2 Operational
US-EAST-VA Operational
US-WEST-OR Operational
YNM Operational
Virtual Private Servers || Operating System Operational
ERI Operational
GRA Operational
SBG Operational
LIM Operational
WAW Operational
BHS Operational
SGP Operational
SYD Operational
UK2 Operational
US-EAST-VA Operational
US-WEST-OR Operational
YNM Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

[BHS6][Dedicated Servers] - Rack T06C17 maintenance notification Apr 28, 2025 10:00-12:00 UTC

As part of our continuous improvement plan, maintenance is scheduled on our Dedicated Servers offer on the specified rack.

This may temporarily affect availability.

Start time : 28/04/2025 10:00 UTC
End time : 28/04/2025 12:00 UTC
Service impact : During the operation, public and vRack network will be temporarily unavailable for servers located in rack T06C17.
Service improvement : As part of our continuous improvement policy, we will be doing a maintenance on a network equipment.

Thank you for your understanding.
Posted on Mar 06, 2025 - 23:13 UTC

[GLOBAL][Virtual Private Servers] - maintenance notification Apr 29, 2025 09:30-10:00 UTC

As part of our continuous improvement plan, maintenance is scheduled on our Virtual Private Servers offer.

Start time : 29/04/2025 09:30 UTC
End time : 29/04/2025 10:00 UTC
Service impact : None
Service improvement : As part of our continuous improvement policy, we will be doing a maintenance on our Virtual Private Servers offer related to this maintenance: https://public-cloud.status-ovhcloud.com/incidents/r5bm25kd48bt.

Thank you for your understanding.
Posted on Apr 16, 2025 - 20:35 UTC

[GLOBAL][Baremetal] - Debian-10-based rescue system (rescue-customer boot mode) removal Jun 23, 2025 09:00-13:00 UTC

As part of our continuous improvement plan, maintenance is scheduled on our Baremetal offer.

Start time : 23/06/2025 09:00 UTC
End time : 23/06/2025 13:00 UTC
Service impact : The Debian-10-based rescue system (rescue-customer boot mode) will no longer be available after 23/06/2025.
Service improvement : The objective of this maintenance is to remove the Debian-10-based rescue system (rescue-customer boot mode) for all Baremetal products.
Customers should start using the new Debian-12-based rescue system (rescue12-customer).

Thank you for your understanding.
Posted on Apr 17, 2025 - 14:50 UTC
Apr 26, 2025
[BHS2][Virtual Private Servers] - Incident notification
Resolved - We would like to inform you that we had an incident on our Virtual Private Servers offer in the region BHS2.
This incident has now been resolved.

Here is detail for this incident :
Start time : 26/04/2025 02:00 UTC
End time : 26/04/2025 02:25 UTC
Impacted Service(s) : Some Virtual Private Servers were temporarily unavailable.
Customers Impact : Customers were temporarily unable to access and use their Virtual Private Servers located in the region BHS2.
Root Cause : A service disruption occurred due to an unexpected infrastructure failure.

We thank you for your understanding and patience throughout this incident.
Apr 26, 02:44 UTC
Apr 25, 2025
[GRA1][Network] - Network equipment maintenance
Completed - The scheduled maintenance has been completed.
Apr 25, 21:22 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 25, 20:00 UTC
Scheduled - As part of our continuous improvement plan, maintenance is scheduled on our Baremetal offer.

Start time : 25/04/2025 20:00 UTC
End time : 26/04/2025 00:00 UTC
Service impact : You may experience a loss of public connectivity to the servers located in rooms G126, G127 and G128 during the maintenance period.
Service improvement : As part of our continuous improvement policy of our network infrastructure, we will be doing a maintenance on a network equipment.

Thank you for your understanding.
Apr 25, 15:57 UTC
[GRA1][Dedicated Servers] - Multiple racks incident notification
Resolved - We experienced an incident that affected our Dedicated Servers offer on multiple servers in the specific rooms G126, G127 and G128

Here are some supplementary details :
Start time : 25/04/2025 14:18 UTC
End time : 25/04/2025 14:32 UTC
Impacted Service(s) : Some servers in the specific rooms were unavailable.
Customers Impact : Some customers were temporarily unable to access their servers located in the specified rooms.
Root Cause : This incident was caused by a network equipment issue.
Our teams will plan a maintenance to reload the affected equipment.

We thank you for your understanding and patience throughout this incident.
Apr 25, 15:06 UTC
[RBX3][Dedicated Servers] - Rack 46A17
Resolved - We would like to inform you that the incident on rack 46A17 has now been resolved.

Here is detail for this incident :
Start time : 24/04/2025 23:49 UTC
End time : 25/04/2025 00:32 UTC
Root Cause : This incident was caused by an electrical equipment issue.

We thank you for your understanding and patience throughout this incident.
Apr 25, 00:34 UTC
Identified - We are currently experiencing an incident affecting our Dedicated Servers offering, which is causing temporary Availability issues in the rack 46A17.

Here is detail for this incident :
Start time : 24/04/2025 23:49 UTC
Impacted Service(s) : Some servers in rack 46A17 are currently unavailable.
Customers Impact : Customers are temporarily unable to access their servers located in the specified rack.
Root Cause : This incident is caused by an electrical equipment issue.
Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.

We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
Apr 25, 00:16 UTC
Apr 24, 2025
[GRA3][Dedicated Servers] - Rack GRA0321A03B
Resolved - We would like to inform you that the incident on our Dedicated Servers offering on rack GRA0321A03B in GRA3
has now been resolved.

Here is detail for this incident :
Start time : 24/04/2025 11:00 UTC
End time : 24/04/2025 11:37 UTC
Root Cause : This incident was caused by a network equipment issue.

We thank you for your understanding and patience throughout this incident.
Apr 24, 12:35 UTC
Identified - We are currently experiencing an incident affecting our Dedicated Servers offering, which is causing temporary availability issues on rack GRA0321A03B in GRA3.

Here is detail for this incident :
Start time : 24/04/2025 11:00 UTC
Impacted Service(s) : Some servers in rack GRA0321A03B are currently unavailable.
Customers Impact : Customers are currently unable to access their public network and Vrack. No impact if aggregation is configured on the servers in the specified rack.
Root Cause : This incident is caused by a network equipment issue.
Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.

We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
Apr 24, 11:35 UTC
Apr 23, 2025
[RBX8][Dedicated Servers] - Rack R807R01
Resolved - We would like to inform you that the incident on rack R807R01 has now been resolved.

Here is detail for this incident :
Start time : 24/04/2025 21:21 UTC
End time : 24/04/2025 23:52 UTC
Root Cause : This incident was caused by a cooling system issue.

We thank you for your understanding and patience throughout this incident.
Apr 23, 23:54 UTC
Identified - We are currently experiencing an incident affecting our Dedicated Servers offering, which is causing temporary Availability issues in the rack R807R01.

Here is detail for this incident :
Start time : 24/04/2025 21:21 UTC
Impacted Service(s) : Some servers in rack R807R01 are temporarily unavailable.
Customers Impact : Customers are temporarily unable to access their servers located in the specified rack.
Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.

We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
Apr 23, 22:40 UTC
[LIM3][Dedicated Servers] - Rack LIM0309B05C incident notification
Resolved - We would like to inform you that the incident on rack LIM0309B05C has now been resolved.

Here is detail for this incident :
Start time : 23/04/2025 16:16 UTC
End time : 23/04/2025 18:40 UTC
Root Cause : This incident was caused by an electrical equipment issue.

We thank you for your understanding and patience throughout this incident.
Apr 23, 18:45 UTC
Identified - We have determined the origin of the incident affecting our Dedicated Servers offer on the specific rack.

Here are some supplementary details :
Start time : 23/04/2025 16:16 UTC
Impacted Service(s) : Servers in rack LIM0309B05C are temporarily unavailable.
Customers Impact : Customers are temporarily unable to access and use their servers in rack LIM0309B05C.
Root Cause : This incident is caused by an electrical equipment issue.
Ongoing Actions : The incident has been identified and our teams are mobilized to restore service as quickly as possible.

We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
Apr 23, 16:42 UTC
Investigating - We are currently experiencing an incident affecting our Dedicated Servers offering, which is causing temporary Availability issues in the specified rack.

Here is detail for this incident :
Start time : 23/04/2025 16:16 UTC
Impacted Service(s) : Servers in rack LIM0309B05C are temporarily unavailable.
Customers Impact : Customers are temporarily unable to access and use their servers in rack LIM0309B05C.
Ongoing Actions : Our teams are investigating to determine the origin of the incident to fix it. 

We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
Apr 23, 16:27 UTC
[GLOBAL][Network] - Network equipment version upgrade
Completed - The scheduled maintenance has been completed.
Apr 23, 16:07 UTC
Scheduled - As part of our continuous improvement plan, maintenance is scheduled on our network infrastructure

Start time : 23/04/2025 12:00 UTC
End time : 23/04/2025 16:00 UTC
Service impact : Latencies for customer configuration requests will be observed.
Service improvement : As part of our continuous improvement policy, we will be doing a maintenance on multiple network equipment.

Thank you for your understanding.
Apr 23, 09:57 UTC
Apr 22, 2025
[ERI1][Dedicated Servers] - Rack E102B
Completed - The scheduled maintenance has been completed.
Apr 22, 18:16 UTC
Update - Operations on this maintenance will take longer than expected.
Update will be posted when operations are done
Apr 22, 14:54 UTC
Update - The current maintenance will take more time than expected.
Below you can find the new information regarding the operation.
End time : 22/04/2025 14:00 UTC
Apr 22, 11:48 UTC
Update - The current maintenance will take more time than expected.
Below you can find the new information regarding the operation.
End time : 22/04/2025 10:30 UTC
Apr 22, 09:19 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 22, 07:00 UTC
Scheduled - As part of our continuous improvement plan, maintenance is scheduled on our Dedicated Servers offer.

This may temporarily affect availability.

Start time : 22/04/2025 07:00 UTC
End time : 22/04/2025 09:00 UTC
Service impact : Each server in rack E102B will be temporarily unavailable during the operation.
Service improvement : As part of our continuous improvement policy, we will be migrating servers from rack E102B to rack E101D03.

Thank you for your understanding.
Mar 25, 22:26 UTC
[UK2][Virtual Private Servers] - Workflow Management service maintenance notification
Completed - The scheduled maintenance has been completed.
Apr 22, 15:01 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 22, 14:00 UTC
Scheduled - We want to inform you about an upcoming maintenance window for our Workflow Management service, Mistral.

Here are the details of the maintenance:
Start time : 22/04/2025 14:00 UTC
End time : 22/04/2025 15:00 UTC
Service impact : During this maintenance window for the Workflow Management service (Mistral), you may encounter the following impacts:

Workflows in progress at the start of the maintenance will be stopped and will be restarted automatically after the maintenance is completed. We understand that this may cause a temporary disruption in your workflow processing, and we apologize for any inconvenience this may cause.

Cron triggers (scheduled workflow executions) during the maintenance period will not be triggered. If you have any workflows scheduled to run during the maintenance window, we recommend rescheduling them to run outside of this timeframe to avoid any disruption.

Service improvement : As part of our continuous improvement policy, we will be performing a maintenance on the Mistral service infrastructure. This maintenance is necessary to ensure the continued reliability and performance of our platform.

If you have any questions or concerns, please don't hesitate to reach out to our support team.

Thank you for your understanding.
Apr 16, 20:26 UTC
[GRA1][Dedicated Servers] - Rack G113A02
Resolved - We would like to inform you that the incident on the rack G113A02 has now been resolved.

Here is detail for this incident :
Start time : 22/04/2025 10:42 UTC
End time : 22/04/2025 11:36 UTC
Root Cause : This incident was caused by an electrical equipment issue.

We thank you for your understanding and patience throughout this incident.
Apr 22, 11:41 UTC
Update - Please find below an update on the situation:
Update : We would like to inform you that a significant number of servers are now available.
Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.

We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
Apr 22, 11:36 UTC
Identified - We have determined the origin of the incident affecting our Dedicated Servers offer in the rack G113A02.

Here are some supplementary details :
Start time : 22/04/2025 10:42 UTC
Impacted Service(s) : All servers in the rack G113A02 are temporarily unavailable.
Customers Impact : Customers are temporarily unable to access their servers located in the specified rack.
Root Cause : This incident is caused by an electrical equipment issue.
Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.

We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
Apr 22, 11:10 UTC
[GRA1/GRA2/GRA3/GRA4][Dedicated Servers] - IPMI incident notification
Resolved - We would like to inform you that the incident on Dedicated Servers offer has now been resolved.

Here is detail for this incident :
Start time : 18/04/2025 22:24 UTC
End time : 18/04/2025 23:27 UTC
Root Cause : This incident was caused by a software issue.

We thank you for your understanding and patience throughout this incident.
Apr 22, 08:08 UTC
Monitoring - We have new information regarding the incident that affected your service(s).

Please find below an update on the situation:
Update : IPMI interface is back to nominal state in all regions since 18/04/2025 23:27 UTC.
Ongoing Actions : Our technical teams continue to actively monitor the situation to ensure the service remains stable and to quickly address any potential issues that may arise.

We apologize for any inconvenience caused and appreciate your understanding.
Apr 18, 23:49 UTC
Update - We are currently experiencing an incident affecting our Dedicated Servers offering, which is causing temporary availability issues on IPMI interface in GRA1/GRA2/GRA3/GRA4 region.

Here is detail for this incident :
Start time : 18/04/2025 22:24 UTC
Impacted Service(s) : IPMI interface unavailable in specified region.
Customers Impact : Customers in specified regions may be currently unable to access the IPMI interface to manage their services. Other regions are not impacted by this ongoing issue.
Ongoing Actions : Our teams are investigating to determine the origin of the incident to fix it. 

We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
Apr 18, 23:02 UTC
Investigating - We are currently experiencing an incident affecting our Dedicated Servers offer.
Start time : 18/04/2025 22:24 UTC

Our teams are fully committed to investigating this issue and working towards a resolution as soon as possible. As investigations are ongoing, we will share any new findings or updates with you as soon as possible.

We apologize for any inconvenience caused and appreciate your understanding.
Apr 18, 22:46 UTC
[BHS8][Dedicated Servers] - Rack BHS0806A04C incident notification
Resolved - We would like to inform you that the incident on the rack BHS0806A04C has now been resolved.

Here is detail for this incident :
Start time : 22/04/2025 01:55 UTC
End time : 22/04/2025 02:54 UTC
Root Cause : This incident was caused by a malfunction in a hardware.

We thank you for your understanding and patience throughout this incident.
Apr 22, 03:03 UTC
Identified - We have determined the origin of the incident affecting our Dedicated Servers offer on the rack BHS0806A04C.

Here are some supplementary details :
Start time : 22/04/2025 01:55 UTC
Impacted Service(s) : Public Network has a malfunction.
Customers Impact : Customers are temporarily having difficulties to access and use their Public Network.
Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.

We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
Apr 22, 02:50 UTC
Investigating - We are currently experiencing an incident affecting our Dedicated Servers offer in specific rack BHS0806A04C
.
Start time : 22/04/2025 01:55 UTC

Our teams are fully committed to investigating this issue and working towards a resolution as soon as possible. As investigations are ongoing, we will share any new findings or updates with you as soon as possible.

We apologize for any inconvenience caused and appreciate your understanding.
Apr 22, 02:43 UTC
Apr 21, 2025
[RBX8][Dedicated Servers] - Racks R802L13 / R802L14
Resolved - We would like to inform you that the incident on racks R802L13 and R802L14 has now been resolved.

Here is detail for this incident :
Start time : 21/04/2025 10:35 UTC
End time : 21/04/2025 11:10 UTC
Root Cause : This incident was caused by an IPMI network equipment issue.

We thank you for your understanding and patience throughout this incident.
Apr 21, 11:13 UTC
Investigating - We have determined the origin of the incident affecting our Dedicated Servers offer on racks R802L13 and R802L14.

Here are some supplementary details :
Start time : 21/04/2025 10:35 UTC
Impacted Service(s) : IPMI (Intelligent Platform Management Interface) is unreachable.
Customers Impact : Customers are temporarily unable to access and use their IPMI. They cannot remote system monitoring and control. Otherwise, the Private and Public networks are operational.
Root Cause : This incident is caused by an IPMI network equipment issue.
Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.

We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
Apr 21, 10:54 UTC
[RBX8][Dedicated Servers] - Rack R807R05
Resolved - This incident has been resolved.
Apr 21, 07:13 UTC
Update - We would like to inform you that the incident on the rack R807R05 has now been resolved.

Here is detail for this incident :
Start time : 21/04/2025 04:48 UTC
End time : 21/04/2025 07:10 UTC
Root Cause : This incident was caused by an electrical equipment issue.

We thank you for your understanding and patience throughout this incident.
Apr 21, 07:13 UTC
Update - We have new information regarding the incident that affected your service(s).

Please find below an update on the situation:
Update : A significant number of servers are now operational.
Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.

We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
Apr 21, 05:32 UTC
Identified - We have determined the origin of the incident affecting our Dedicated Servers offer on the rack R807R05.

Here are some supplementary details :
Start time : 21/04/2025 04:48 UTC
Impacted Service(s) : All servers in the rack R807R05 are temporarily unavailable.
Customers Impact : Customers are temporarily unable to access and use their servers located in the specified rack.
Root Cause : This incident is caused by an electrical equipment issue.
Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.

We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
Apr 21, 05:08 UTC
Apr 20, 2025
[GRA3][Dedicated Servers] - Rack GRA0326B06B
Resolved - We would like to inform you that the incident on our Dedicated Servers, have been resolved
Start Time : 20/04/2025 20:34 UTC
End Time : 20/04/2025 21:26 UTC
Root cause : Electrical disjunction.

We thank you for your understanding and patience throughout this incident
Apr 20, 21:40 UTC
Identified - The issue has been identified, and our teams are currently implementing a fix.
We remind you that the impact is:
Service impact : A significant number of servers in the rack GRA0326B06B are no longer responding.
Ongoing actions : Our teams are actively working to resolve the incident and restore services as quickly as possible

We will continue to keep you up to date with developments and the resolution of the incident.
Apr 20, 20:48 UTC
Investigating - We are currently experiencing an incident affecting our Dedicated Servers offering, which is causing temporary availability issues in the Rack GRA0326B06B.
Please find the details:
Start time : 20/04/2025 20:34 UTC
Service impact : A significant number of servers in the rack GRA0326B06B8 are no longer responding.
Ongoing actions : Our teams are investigating to determine the origin of the incident and fix it.
We will keep you informed of developments and the resolution of the incident.
We apologize for the inconvenience and thank you for your understanding.
Apr 20, 20:40 UTC
[SBG6/SBG8][Virtual Private Servers] - Virtual Private Servers incident notification
Resolved - We would like to inform you that the incident on the Virtual Private Servers offering in the SBG6 - SBG8 region. has now been resolved.

Here is detail for this incident :
Start time : 20/04/2025 04:25 UTC
End time : 20/04/2025 16:39 UTC
Root cause : A service disruption occured due to an unexpected infrastructure failure.

We thank you for your understanding and patience throughout this incident.
Apr 20, 16:44 UTC
Update - We have new information regarding the incident that affected your service(s).

Please find below an update on the situation:
Update : More servers are operational again.

We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
Apr 20, 15:01 UTC
Update - We have new information regarding the incident that affected your service(s).

Please find below an update on the situation:
Update : Most of servers are operational again.

We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
Apr 20, 12:13 UTC
Update - Our technical team is continuing to work on resolving the incident

We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
Apr 20, 11:56 UTC
Identified - We have new information regarding the incident that affected your service(s).

Please find below an update on the situation:
Update : The incident has been identified and our teams are mobilised to restore service as quickly as possible.

We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
Apr 20, 06:57 UTC
Investigating - We are currently experiencing an incident affecting our Virtual Private Servers offering, which is causing temporary Availability issues in the SBG6 - SBG8 region.

Here is detail for this incident :
Start time : 20/04/2025 04:25 UTC
Impacted Service(s) : Some virtual private servers in SBG6 - SBG8 might be unavailable.
Ongoing Actions : Our teams are investigating to determine the origin of the incident to fix it.

We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
Apr 20, 05:25 UTC
Apr 19, 2025

No incidents reported.

Apr 18, 2025
[RBX6][Dedicated Servers] - Racks 46E26 - 46E27 - 46E28
Resolved - We would like to inform you that the incident on the rack W01B14 has now been resolved.

Here is detail for this incident :
Start time : 17/04/2025 20:22 UTC
End time : 18/04/2025 08:01 UTC

We thank you for your understanding and patience throughout this incident.
Apr 18, 08:05 UTC
Update - We have new information regarding the incident affecting your service(s).

Please find below an update on the situation:
Update : Most of servers are operational again.
Ongoing Actions : Our teams are mobilised to restore service to the remaining servers as quickly as possible.

We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
Apr 18, 06:52 UTC
Update - The incident is still ongoing. We would like to assure you that we are doing our utmost to resolve this situation as quickly as possible.

As soon as the situation evolves or the incident is resolved, we will keep you informed.

Thank you for your understanding
Apr 18, 05:42 UTC
Update - We have new information regarding the incident affecting your service(s).

Please find below an update on the situation:
Update : There is no further impact on the affected servers in the 46E27 and 46E28 racks.
Ongoing Actions : Our teams are mobilised to restore service to the remaining servers as quickly as possible.

We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
Apr 18, 03:00 UTC
Update - We have new information regarding the incident affecting your service(s).

Please find below an update on the situation:
Update : Most affected servers in specified racks are up and running.
Ongoing Actions : Our teams are mobilised to restore service to the remaining servers as quickly as possible.

We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
Apr 17, 23:03 UTC
Identified - We have determined the origin of the incident affecting our Dedicated Servers offer on the specific racks.

Here are some supplementary details :
Start time : 17/04/2025 20:22 UTC
Impacted Service(s) : All servers in racks 46E26, 46E27 and 46E28 are currently unreachable.
Customers Impact : Customers are currently unable to access their servers located in the specified racks.
Root Cause : This incident is caused by an electrical equipment issue.
Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.

We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
Apr 17, 21:01 UTC
Investigating - We are currently experiencing an incident affecting our Dedicated Servers offer on racks 46E26 - 46E27 - 46E28 in RBX6.

Start time : 17/04/2025 20:22 UTC

Our teams are fully committed to investigating this issue and working towards a resolution as soon as possible. As investigations are ongoing, we will share any new findings or updates with you as soon as possible.

We apologize for any inconvenience caused and appreciate your understanding.
Apr 17, 20:52 UTC
Apr 17, 2025
[WAW1][Dedicated Servers] - Rack W01B14
Resolved - We would like to inform you that the incident on the rack W01B14 has now been resolved.

Here is detail for this incident :
Start time : 17/04/2025 09:33 UTC
End time : 17/04/2025 09:38 UTC
Root Cause : This incident was caused by a hardware issue.

We thank you for your understanding and patience throughout this incident.
Apr 17, 09:52 UTC
Investigating - We are currently experiencing an incident affecting our Dedicated Servers offering, which is causing temporary availability issues in the rack W01B14.

Here is detail for this incident :
Start time : 17/04/2025 09:33 UTC
Impacted Service(s) : All servers temporarily unavailable.
Ongoing Actions : Our teams are investigating to determine the origin of the incident to fix it. 

We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
Apr 17, 09:45 UTC
[GRA][Storage and Backups] - Cloud Disk Array Incident notification
Resolved - We would like to inform you that the incident on Cloud Disk Array on GRA has now been resolved.

Here is detail for this incident :
Start time : 17/04/2025 01:45 UTC
End time : 17/04/2025 02:15 UTC
Impacted Service(s) : During this period, customers no longer had access to their service.
Root Cause : This incident is caused by https://network.status-ovhcloud.com/incidents/wqq5qxpcsszn.
We thank you for your understanding and patience throughout this incident.
Apr 17, 07:50 UTC
[RBX3][Dedicated Servers] - Rack 45F17 incident notification
Resolved - We would like to inform you that the incident on RBX3 has now been resolved.

Here is detail for this incident :

Start time : 17/04/2025 04:55 UTC
End time : 17/04/2025 05:12 UTC

We thank you for your understanding and patience throughout this incident.
Apr 17, 05:15 UTC
Update - We have new information regarding the incident that affected your service(s).

Please find below an update on the situation:
Update : Most of servers are operational again.
Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.

We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
Apr 17, 05:01 UTC
Update - We have new information regarding the incident that affected your service(s).

Please find below an update on the situation:
Update : A significant number of servers are operational again.
Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.

We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
Apr 17, 04:54 UTC
Identified - We have determined the origin of the incident affecting our Dedicated Servers offer on the specific rack.

Here are some supplementary details :
Start time : 17/04/2025 04:55 UTC
Impacted Service(s) : Servers in rack 45F17 are temporarily unreachable.
Customers Impact : Customers are temporarily unable to access their servers through public network.
Root Cause : This incident is caused by a network equipment issue.
Ongoing Actions : The incident has been identified and our teams are mobilized to restore service as quickly as possible.

We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
Apr 17, 04:20 UTC
[GRA][Bare Metal Cloud] - incident notification
Resolved - We would like to inform you that the incident on GRA has now been resolved.

Here is detail for this incident :
Start time : 17/04/2025 01:40 UTC
End time : 17/04/2025 03:41 UTC
Root Cause : This incident was caused by https://network.status-ovhcloud.com/incidents/wqq5qxpcsszn

We thank you for your understanding and patience throughout this incident.
Apr 17, 03:44 UTC
Identified - We have determined the origin of the incident affecting our Dedicated Servers offer on GRA.

Here are some supplementary details :
Start time : 17/04/2025 01:40 UTC
Impacted Service(s) : Some servers in GRA are temporarily unavailable.
Customers Impact : Customers are temporarily unable to access and use their servers located in GRA.
Root Cause : This incident is caused by https://network.status-ovhcloud.com/incidents/wqq5qxpcsszn
Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.

We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
Apr 17, 02:19 UTC
Investigating - We are currently experiencing an event affecting our Bare Metal offer.

Start time : 17/04/2025 01:40 UTC

Our teams are fully committed to investigating this issue and working towards a resolution as soon as possible. As investigations are ongoing, we will share any new findings or updates with you as soon as possible.

We apologize for any inconvenience caused and appreciate your understanding.
Apr 17, 02:03 UTC
Apr 16, 2025
[ERI1][Dedicated Servers] - Rack ERI0112E03A
Resolved - We would like to inform you that the incident on the rack ERI0112E03A has now been resolved.

Here is detail for this incident :
Start time : 15/04/2025 23:00 UTC
End time : 16/04/2025 01:13 UTC
Root Cause : This incident was caused by an electrical equipment issue.

We thank you for your understanding and patience throughout this incident.
Apr 16, 01:14 UTC
Identified - We have determined the origin of the incident affecting our Dedicated Servers offer on the rack ERI0112E03A.

Here are some supplementary details :
Start time : 15/04/2025 23:00 UTC
Impacted Service : Some servers in the rack ERI0112E03A are temporarily unavailable.
Customers Impact : Customers are temporarily unable to access and use their servers located in the specified rack.
Root Cause : This incident is caused by an electrical equipment issue.
Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.

We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
Apr 16, 00:08 UTC
Apr 15, 2025
[ERI1][Bare Metal Cloud] - Rack ERI0114A01B
Resolved - We would like to inform you that the incident on the rack ERI0114A01B in ERI1 has now been resolved.

Here is detail for this incident :
Start time : 15/04/2025 14:10 UTC
End time : 15/04/2025 17:19 UTC
Root Cause : This incident was caused by a cooling system issue.

We thank you for your understanding and patience throughout this incident.
Apr 15, 17:43 UTC
Identified - We have determined the origin of the incident affecting our Dedicated Servers offer on the rack ERI0114A01B in ERI1.

Here are some supplementary details :
Start time : 15/04/2025 14:10 UTC
Impacted Service(s) : Vrack on servers is temporarily unavailable.
Customers Impact : Customers are unable to access and use their Vrack network on servers located in the specified rack.
Root Cause : This incident is caused by a cooling equipment issue.
Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.

We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
Apr 15, 16:06 UTC
Investigating - We are currently experiencing an incident affecting our Bare Metal Cloud offering, which is causing temporary Availability issues in the rack ERI0114A01B.

Here is detail for this incident :
Start time : 15/04/2025 14:10 UTC
Impacted Service(s) : Vrack on servers is temporarily unavailable.
Ongoing Actions : Our teams are investigating to determine the origin of the incident to fix it. 

We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
Apr 15, 15:11 UTC
[UK2][Virtual Private Servers] - Workflow Management service maintenance notification
Completed - Our teams had to perform a rollback during this maintenance. There was no unplanned impact and all services have been back to normal since 14:54 UTC. A new schedule will be announced in the coming days.
Apr 15, 16:57 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 15, 14:00 UTC
Scheduled - We want to inform you about an upcoming maintenance window for our Workflow Management service, Mistral.

Here are the details of the maintenance:
Start time : 15/04/2025 14:00 UTC
End time : 15/04/2025 15:00 UTC
Service impact : During this maintenance window for the Workflow Management service (Mistral), you may encounter the following impacts:

Workflows in progress at the start of the maintenance will be stopped and will be restarted automatically after the maintenance is completed. We understand that this may cause a temporary disruption in your workflow processing, and we apologize for any inconvenience this may cause.

Cron triggers (scheduled workflow executions) during the maintenance period will not be triggered. If you have any workflows scheduled to run during the maintenance window, we recommend rescheduling them to run outside of this timeframe to avoid any disruption.

Service improvement : As part of our continuous improvement policy, we will be performing a maintenance on the Mistral service infrastructure. This maintenance is necessary to ensure the continued reliability and performance of our platform.

If you have any questions or concerns, please don't hesitate to reach out to our support team.
Apr 9, 06:44 UTC
[RBX7][Dedicated Servers] - Rack R713B15
Resolved - We would like to inform you that the incident on the Rack R713B15 in RBX7 has now been resolved.

Here is detail for this incident :
Start time : 15/04/2025 12:46 UTC
End time : 15/04/2025 12:52 UTC
Root Cause : This incident was caused by an electrical equipment issue.

We thank you for your understanding and patience throughout this incident.
Apr 15, 14:13 UTC
Monitoring - We experienced an incident affecting our Dedicated Servers offering, which caused temporary availability issues on the Rack R713B15 in RBX7.

Here is detail for this incident :
Start time : 15/04/2025 12:46 UTC
Impacted Service(s) : All servers in rack R713B15 were temporarily unavailable.
Customers Impact : Customers were unable to access and use their servers located in the specified rack.
Root Cause : This incident was caused by an electrical equipment issue.
Ongoing Actions : Our teams are monitoring the situation. 

We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
Apr 15, 13:08 UTC
[GRA4][Bare Metal Cloud] - Rack GRA401A04C
Resolved - We would like to inform you that the incident on the rack GRA401A04C has now been resolved.

Here is detail for this incident :
Start time : 15/04/2025 09:25 UTC
End time : 15/04/2025 10:00 UTC
Root Cause : This incident was caused by a maintenance.

We thank you for your understanding and patience throughout this incident.
Apr 15, 10:03 UTC
Identified - We have determined the origin of the incident affecting our Bare Metal Cloud offer on the specific rack GRA401A04C.


Here are some supplementary details :
Start time : 15/04/2025 09:25 UTC
Impacted Service(s) : All servers are temporarily unavailable.
Root Cause : This incident is caused by a maintenance.
Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.

We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
Apr 15, 10:00 UTC
Investigating - We are currently experiencing an incident affecting our Bare Metal Cloud offering, which is causing temporary Availability issues in the rack GRA401A04C.

Here is detail for this incident :
Start time : 15/04/2025 09:25 UTC
Impacted Service(s) : All servers are temporarily unavailable.
Ongoing Actions : Our teams are investigating to determine the origin of the incident to fix it. 

We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
Apr 15, 09:42 UTC
[GRA3][Dedicated Servers] - Rack GRA0321A03B
Resolved - We would like to inform you that the incident on rack GRA0321A03B. has now been resolved.

Here is detail for this incident :
Start time : 15/04/2025 00:48 UTC
End time : 15/04/2025 01:12 UTC
Root Cause : This incident was caused by a network equipment issue.

We thank you for your understanding and patience throughout this incident.
Apr 15, 01:24 UTC
Investigating - We are currently experiencing an incident affecting our Dedicated Servers offering, which is causing temporary Availability issues in the rack GRA0321A03B.

Here is detail for this incident :
Start time : 15/04/2025 00:48 UTC
Impacted Service(s) : Servers with the LACP service enabled experience a reduction in network bandwidth. Servers without the LACP service enabled experience a temporary loss of both the public network and the vRack network.
Ongoing Actions : Our teams are investigating to determine the origin of the incident to fix it. 

We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
Apr 15, 00:58 UTC
Apr 14, 2025
[RBX6][Dedicated Servers] - Racks 46N08/46N07
Resolved - We would like to inform you that the incident on racks 46N08 - 46N07 has now been resolved.

Here is detail for this incident :
Start time : 14/04/2025 17:11 UTC
End time : 14/04/2025 22:55 UTC
Root Cause : This incident was caused by a cooling system issue.

We thank you for your understanding and patience throughout this incident.
Apr 14, 22:57 UTC
Update - We have new information regarding the incident that affected your service(s).

Please find below an update on the situation:
Update : A significant number of servers in racks 46N08 - 46N07 are available.
Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.

We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
Apr 14, 20:39 UTC
Identified - We have determined the origin of the incident affecting our Dedicated Servers offer on the specific racks.

Here are some supplementary details :
Start time : 14/04/2025 17:11 UTC
Impacted Service(s) : Some servers in racks 46N08 and 46N07 are temporarily unavailable.
Customers Impact : Some customers are temporarily unable to access and use their servers located in racks 46N08 and 46N07.
Root Cause : This incident is caused by a cooling system issue.
Ongoing Actions : The incident has been identified and our teams are mobilized to restore service as quickly as possible.

We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
Apr 14, 17:28 UTC
[SBG5][Dedicated Servers] - Rack SBG0506B07B
Resolved - We would like to inform you that the incident on rack SBG0506B07B has now been resolved.

Here is detail for this incident :
Start time : 14/04/2025 20:36 UTC
End time : 14/04/2025 22:44 UTC
Root Cause : This incident was caused by a network equipment issue.

We thank you for your understanding and patience throughout this incident.
Apr 14, 22:52 UTC
Identified - We have new information regarding the incident that affected your service(s).

Please find below an update on the situation:
Root cause : This incident is caused by a network equipment issue.
Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.

We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
Apr 14, 21:51 UTC
Investigating - We are currently experiencing an incident affecting our Dedicated Servers offering, which is causing temporary Availability issues in the rack SBG0506B07B.

Here is detail for this incident :
Start time : 14/04/2025 20:36 UTC
Impacted Service(s) : The vRack network is temporarily unavailable for servers in rack SBG0506B07B.
Customers Impact : Customers are currently unable to access and use their servers located in the specified rack via vRack network.
Ongoing Actions : Our teams are investigating to determine the origin of the incident to fix it. 

We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
Apr 14, 20:44 UTC
[SGP2][Virtual Private Servers] - Workflow Management service maintenance notification
Completed - The scheduled maintenance has been completed.
Apr 14, 14:15 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 14, 14:00 UTC
Scheduled - We want to inform you about an upcoming maintenance window for our Workflow Management service, Mistral.

Here are the details of the maintenance:
Start time : 14/04/2025 14:00 UTC
End time : 14/04/2025 15:00 UTC
Service impact : During this maintenance window for the Workflow Management service (Mistral), you may encounter the following impacts:
- Workflows in progress at the start of the maintenance will be stopped and will be restarted automatically after the maintenance is completed. We understand that this may cause a temporary disruption in your workflow processing, and we apologize for any inconvenience this may cause.
- Cron triggers (scheduled workflow executions) during the maintenance period will not be triggered. If you have any workflows scheduled to run during the maintenance window, we recommend rescheduling them to run outside of this timeframe to avoid any disruption.
Service improvement : As part of our continuous improvement policy, we will be performing a maintenance on the Mistral service infrastructure. This maintenance is necessary to ensure the continued reliability and performance of our platform.
If you have any questions or concerns, please don't hesitate to reach out to our support team.

We appreciate your understanding and cooperation as we work to improve our platform and provide you with the best possible service.
Apr 8, 22:57 UTC
[GRA4][Cooling] - Room G404C maintenance notification
Completed - The scheduled maintenance has been completed.
All services are operational. There has been no impact since 14/04/2025 12:00 UTC.
Apr 14, 12:11 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 14, 06:30 UTC
Scheduled - As part of our continuous improvement plan, we will be carrying out maintenance on our cooling infrastructure.

Start time : 14/04/2025 06:30 UTC
End time : 14/04/2025 12:00 UTC
Service impact : The cooling system's efficiency could be temporarily impacted for some servers, which could cause a decreased performance.
Service improvement : As part of our continuous improvement policy, we will be doing a maintenance on our infrastructure.

Thank you for your understanding.
Apr 3, 14:19 UTC
[GRA3][Dedicated Servers] - Rack GRA0315A04A
Resolved - We would like to inform you that the incident on the rack GRA0315A04A in GRA3 has now been resolved.

Here is detail for this incident :
Start time : 14/04/2025 07:12 UTC
End time : 14/04/2025 07:48 UTC
Root Cause : This incident was caused by an electrical equipment issue.

We thank you for your understanding and patience throughout this incident.
Apr 14, 10:17 UTC
Monitoring - We would like to inform you that the incident on rack GRA0315A04A in GRA3 has now been resolved.

Please find below an update on the situation:
Update : All servers in the specified rack are up and running since 07:48 UTC
Ongoing Actions : The incident is resokved and our teams are monitoring the situation.

We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
Apr 14, 09:28 UTC
Investigating - We are currently experiencing an incident affecting our Dedicated Servers offer on rack GRA0315A04A in GRA3.

Here are some supplementary details :
Start time : 14/04/2025 07:12 UTC
Impacted Service(s) : All servers in the rack GRA0315A04A are currently unavailable.
Customers Impact : Customers are currently unable to access and use their servers located in the specified rack.
Ongoing Actions : Our teams are fully committed to investigating this issue and working towards a resolution as soon as possible.

We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
Apr 14, 07:24 UTC
Apr 13, 2025
[GRA3][Dedicated Servers] - Rack G321A03B
Resolved - We would like to inform you that the incident on rack G321A03B has now been resolved.

Here is detail for this incident :
Start time : 13/04/2025 05:46 UTC
End time : 13/04/2025 08:03 UTC
Impacted Service(s) : Some servers in rack G321A03B were temporarily unavailable.
Customers Impact : Some customers were temporarily unable to access and use their servers located in rack G321A03B.
Root Cause : This incident was caused by an electrical equipment issue.

We thank you for your understanding and patience throughout this incident.
Apr 13, 16:08 UTC
[LIM][Dedicated Servers] - Rack L115B17 incident notification
Resolved - We would like to inform you that the incident on the rack L115B17 in LIM has now been resolved.

Here is detail for this incident :
Start time : 13/04/2025 06:15 UTC
End time : 13/04/2025 08:34 UTC
Root Cause : This incident was caused by a cooling system issue.

We thank you for your understanding and patience throughout this incident.
Apr 13, 08:46 UTC
Identified - We have determined the origin of the incident affecting our Dedicated Servers offer on the rack L115B17 in LIM.

Here are some supplementary details :
Start time : 13/04/2025 06:15 UTC
Impacted Service(s) : All servers in the rack L115B17 are currently unavailable.
Customers Impact : Customers are currently unable to access and use their servers located in the specified rack.
Root Cause : This incident is caused by a cooling system issue.
Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.

We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
Apr 13, 06:41 UTC
Investigating - We are currently experiencing an event affecting our Dedicated Servers offer on rack L115B17 in LIM.
Start time : 13/04/2025 06:15 UTC

Our teams are fully committed to investigating this issue and working towards a resolution as soon as possible. As investigations are ongoing, we will share any new findings or updates with you as soon as possible.

We apologize for any inconvenience caused and appreciate your understanding.
Apr 13, 06:25 UTC
[GRA3][Dedicated Servers] - Racks GRA0321A05B / GRA0321A05C / GRA0321A05A
Resolved - We would like to inform you that the incident on racks GRA0321A05B / GRA0321A05C / GRA0321A05A has now been resolved.

Here is detail for this incident :

Start time : 12/04/2025 05:13 UTC
End time : 13/04/2025 02:48 UTC
Root Cause : This incident was caused by a malfunction on some hardwares.

We thank you for your understanding and patience throughout this incident.
Apr 13, 02:48 UTC
Update - The incident is still ongoing. We would like to assure you that we are doing our utmost to resolve this situation as quickly as possible.

As soon as the situation evolves or the incident is resolved, we will keep you informed.

Thank you for your understanding
Apr 12, 22:32 UTC
Update - We have new information regarding the incident that affected your service(s).

Please find below an update on the situation:
Update : Most of servers in rack GRA0321A05B are operational.
Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.

We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
Apr 12, 20:09 UTC
Update - We have new information regarding the incident that affected your service(s).

Please find below an update on the situation:
Update : All of servers in racks GRA0321A05A - GRA0321A05C are operational.
Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.

We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
Apr 12, 19:40 UTC
Update - We have new information regarding the incident that affected your service(s).

Please find below an update on the situation:
Update : A significant number of servers are operational.
Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.

We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
Apr 12, 17:46 UTC
Update - Please find below an update on the situation:
Update : Some servers in the rack GRA0321A05B are available since 07:21 UTC.
Ongoing Actions : Our teams are mobilised to restore service as quickly as possible.

We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
Apr 12, 08:06 UTC
Update - We have new information regarding the incident that affected your service(s).

Please find below an update on the situation:
Update : Servers in rack GRA0321A05A were temporarily unavailable between 05:12 UTC and 05:26 UTC.
Ongoing Actions : Our technical teams are still working to resolve the incident on rack GRA0321A05B.

We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
Apr 12, 07:06 UTC
Update - We have new information regarding the incident that affected your service(s).

Please find below an update on the situation:
Update : Servers in the rack GRA0321A05C are no longer impacted since 05:28 UTC.
Servers in the rack GRA0321A05B are now affected by an network equipment issue.
Ongoing Actions : Our technical teams are currently working to resolve the incident on rack GRA0321A05B.

We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
Apr 12, 05:52 UTC
Identified - We have determined the origin of the incident affecting our Dedicated Servers offer on racks GRA0321A05B and GRA0321A05C.

Here are some supplementary details :
Start time : 12/04/2025 05:13 UTC
Impacted Service(s) : All servers in racks GRA0321A05B and GRA0321A05C are temporarily unavailable.
Customers Impact : Customers are temporarily unable to access and use their servers located in the specified rack.
Root Cause : This incident is caused by an electrical equipment issue.
Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.

We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
Apr 12, 05:26 UTC
Apr 12, 2025
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