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OVHcloud Bare Metal Cloud Status

Current status
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  • Operational
  • Degraded performance
  • Partial Outage
  • Major Outage
  • Under maintenance

All Systems Operational

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Welcome to the Bare Metal Cloud status page for real-time information on system performance and availability.

Dedicated Servers || Additional services Operational
BHS Operational
ERI Operational
GRA Operational
LIM Operational
YNM Operational
RBX Operational
SBG Operational
SGP Operational
SYD Operational
WAW Operational
YYZ Operational
Dedicated Servers || Delivery Operational
Zone Europe Operational
Zone APAC Operational
Zone Canada Operational
Dedicated Servers || Global Infrastructure Operational
BHS Operational
ERI Operational
GRA Operational
LIM Operational
RBX Operational
SBG Operational
SGP Operational
SYD Operational
WAW Operational
YNM Operational
YYZ Operational
Dedicated Servers || Operating System Operational
Zone Europe Operational
Zone APAC Operational
Zone Canada Operational
Dedicated Servers || Network Operational
BHS Operational
CCH Operational
ERI Operational
GRA Operational
IEB Operational
LIM Operational
MR9 Operational
RBX Operational
SBG Operational
SGP Operational
SYD Operational
WAW Operational
YNM Operational
YYZ Operational
US-EAST-VA Operational
US-WEST-OR Operational
US-WEST-LZ-SEA Operational
DNS || DNS Secondary Operational
ns-kimsufi Operational
sdns1 Operational
sdns2 Operational
sdns1-ca Operational
sdns2-ca Operational
Identity, Security & Operations || Key Management Service Operational
EU-WEST-GRA Operational
EU-WEST-LIM Operational
EU-SOUTH-MIL Operational
EU-WEST-PAR Operational
EU-WEST-RBX Operational
EU-WEST-SBG Operational
AP-SOUTH-MUM Operational
AP-SOUTHEAST-SGP Operational
AP-SOUTHEAST-SYD Operational
CA-EAST-BHS Operational
CA-EAST-TOR Operational
EU-WEST-ERI Operational
EU-CENTRAL-WAW Operational
Identity, Security & Operations || Logs Data Platform Operational
GRA Operational
BHS Operational
Licensing || All Services Operational
Zone Europe Operational
Zone APAC Operational
Zone Canada Operational
Managed Services || Cloud Databases GRA Operational
sql007 Operational
Managed Services || Enterprise Cloud Databases Operational
RBX Operational
GRA Operational
BHS Operational
Managed Services || Load Balancer Operational
GRA Operational
BHS Operational
RBX Operational
SBG Operational
YYZ Operational
SYD Operational
Managed Services || Managed Baremetal Operational
Compute Operational
Network Operational
Storage Operational
Management Operational
Delivery Operational
Storage and Backups || Backup Storage Operational
RBX Operational
BHS Operational
Storage and Backups || Block Storage Operational
BHS Operational
SBG6 Operational
UK1 Operational
DE1 Operational
GRA Operational
Storage and Backups || Cloud Disk Array Operational
GRA Operational
SBG Operational
BHS Operational
Storage and Backups || Enterprise File Storage Operational
BHS Operational
GRA Operational
LIM Operational
RBX Operational
SBG Operational
Storage and Backups || NAS HA Operational
RBX Operational
SBG Operational
BHS Operational
LIM Operational
Virtual Private Servers || Additional services Operational
EU-WEST-ERI Operational
EU-WEST-GRA Operational
SBG Operational
LIM Operational
WAW Operational
BHS Operational
SGP Operational
SYD Operational
UK2 Operational
US-EAST-LZ-ATL Operational
US-EAST-LZ-DAL Operational
US-EAST-LZ-MIA Operational
US-EAST-LZ-NYC Operational
US-EAST-VA Operational
US-WEST-LZ-PAO Operational
US-WEST-OR Operational
YNM Operational
MIL Operational
Virtual Private Servers || Delivery Operational
ERI Operational
GRA Operational
SBG Operational
LIM Operational
WAW Operational
BHS Operational
SGP Operational
SYD Operational
UK2 Operational
US-EAST-LZ-ATL Operational
US-EAST-LZ-DAL Operational
US-EAST-LZ-MIA Operational
US-EAST-LZ-NYC Operational
US-WEST-LZ-PAO Operational
US-WEST-OR Operational
US-EAST-VA Operational
YNM Operational
MIL Operational
Virtual Private Servers || Global Infrastructure Operational
ERI Operational
GRA Operational
SBG Operational
LIM Operational
WAW Operational
BHS Operational
SGP Operational
SYD Operational
UK2 Operational
US-EAST-LZ-ATL Operational
US-EAST-LZ-DAL Operational
US-EAST-LZ-MIA Operational
US-EAST-LZ-NYC Operational
US-EAST-VA Operational
US-WEST-LZ-PAO Operational
US-WEST-LZ-SEA Operational
US-WEST-OR Operational
YNM Operational
MIL Operational
Virtual Private Servers || Network Operational
ERI Operational
GRA Operational
SBG Operational
LIM Operational
WAW Operational
BHS Operational
SGP Operational
SYD Operational
UK2 Operational
US-EAST-LZ-ATL Operational
US-EAST-LZ-DAL Operational
US-EAST-LZ-MIA Operational
US-EAST-LZ-NYC Operational
US-EAST-VA Operational
US-WEST-LZ-PAO Operational
US-WEST-OR Operational
YNM Operational
MIL Operational
Virtual Private Servers || Operating System Operational
ERI Operational
GRA Operational
SBG Operational
LIM Operational
WAW Operational
BHS Operational
SGP Operational
SYD Operational
UK2 Operational
US-EAST-LZ-ATL Operational
US-EAST-LZ-DAL Operational
US-EAST-LZ-MIA Operational
US-EAST-LZ-NYC Operational
US-EAST-VA Operational
US-WEST-LZ-PAO Operational
US-WEST-OR Operational
YNM Operational
MIL Operational
MIL Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

[RBX2/7][Dedicated Servers] - Multiple servers maintenance notification Dec 15, 2025 21:00 - Dec 16, 2025 06:00 UTC

As part of our continuous improvement plan, maintenance is scheduled on our Dedicated Servers offer for some servers in RBX2/7.
Start time : 15/12/2025 21:00 UTC
End time : 16/12/2025 06:00 UTC
Service impact : Service interruptions for customers may last up to 9 hours.
Service improvement : As part of our continuous improvement policy, we will migrate servers from RBX2 to RBX7.

Customers will be notified via ticket

Thank you for your understanding.
Posted on Nov 28, 2025 - 00:11 UTC

[GRA1][Dedicated Servers] - Room G132 maintenance notification Dec 16, 2025 00:30-03:30 UTC

As part of our continuous improvement plan, maintenance is scheduled on our network infrastructure.

Start time : 16/12/2025 00:30 UTC
End time : 16/12/2025 03:30 UTC
Service impact : The public network will be temporarily unavailable for approximately 30 minutes for the servers located in the racks listed below :
G132A01
G132A21
G132A23
G132B02
G132B03
G132B04
G132B06
G132B09
G132B10
G132B11
G132B12
G132B13
G132B14
G132B15
G132B16
G132B22
G132B23
G132B24
G132B25
Please note that the maintenance may take less time than expected.
Service improvement : Following our continuous improvement policy, we will be doing a maintenance on multiple network equipment.

Thank you for your understanding.
Posted on Dec 01, 2025 - 21:19 UTC

[GRA1][Dedicated Servers] - Rooms G108 / G118 maintenance notification Dec 17, 2025 00:30-03:30 UTC

As part of our continuous improvement plan, maintenance is scheduled on our network infrastructure.

Start time : 17/12/2025 00:30 UTC
End time : 17/12/2025 03:30 UTC
Service impact : The private network (vRack) will be temporarily unavailable for approximately 30 minutes for the servers located in the racks listed below :
G108A14
G108A15
G108A16
G108B01
G108B04
G108B05
G108B06
G108B10
G108B11
G108B19
G118B02
G118B03
G118B06
G118B09
G118B10
G118B12
G118B13
G118B14
G118B15
G118B16
Please note that the maintenance may take less time than expected.
Service improvement : Following our continuous improvement policy, we will be doing a maintenance on multiple network equipment.

Thank you for your understanding.
Posted on Dec 01, 2025 - 21:28 UTC

[GRA4][Dedicated Servers] - Rack GRA0406C02B maintenance notification Jan 4, 2026 23:00 - Jan 5, 2026 00:00 UTC

As part of our continuous improvement plan, maintenance is scheduled on our Dedicated Servers offer for some servers in rack GRA0406C02B

Start time : 04/01/2026 23:00 UTC
End time : 05/01/2026 00:00 UTC
Service impact : Private network will be unreachable during the maintenance
Service improvement : Following our continuous improvement policy of our network infrastructure, we will be doing a maintenance on multiple network equipment.

Thank you for your understanding.
Posted on Nov 27, 2025 - 23:03 UTC

[LIM1][Dedicated Servers] - Rack L122B01/L122B02/L122B03/L122B04/L122B05 maintenance notification. Jan 6, 2026 05:00-16:00 UTC

As part of our continuous improvement plan, maintenance is scheduled on our network infrastructure.

Start time : 06/01/2026 05:00 UTC
End time : 06/01/2026 16:00 UTC
Service impact : During the maintenance servers located in racks L122B01, L122B02, L122B03, L122B04 and L122B05 will experience a loss of network connectivity for 1 hour.
Service improvement : As part of our continuous improvement policy of our network infrastructure, we will have to carry out interventions on multiple network equipments on the specified racks.

Thank you for your understanding.
Posted on Nov 20, 2025 - 22:28 UTC

[ERI1][Dedicated Servers] - Rack E101E21 maintenance notification Jan 8, 2026 08:00-10:00 UTC

As part of our continuous improvement plan, maintenance is scheduled on our dedicated servers offer.

Start time : 08/01/2026 08:00 UTC
End time : 08/01/2026 10:00 UTC
Service impact : Servers will be unavailable during the maintenance for 90 minutes each.
Service improvement : As part of our continuous improvement policy for our infrastructure, we will be relocating the servers currently located in rack E101E21 to rack ERI0102B04C.

Thank you for your understanding.
Posted on Nov 27, 2025 - 14:55 UTC

[BHS8][Dedicated Servers] - Multiple racks maintenance notification Jan 8, 2026 11:00-16:00 UTC

As part of our continuous improvement plan, maintenance is scheduled on our Dedicated Servers offer, affecting servers in racks BHS0807B03C, BHS0807B03B, BHS0807A04A, BHS0807A03C and BHS0807A03B.

Start time : 08/01/2026 11:00 UTC
End time : 08/01/2026 16:00 UTC
Service impact : Public networks will be temporarily unavailable during the maintenance.
Service improvement : Following our continuous improvement policy of our network infrastructure, we will be doing a maintenance on multiple network equipment.


Thank you for your understanding.
Posted on Dec 04, 2025 - 21:20 UTC

[GRA3][Dedicated Servers] - Room GRA0319A maintenance notification Jan 14, 2026 06:00-11:00 UTC

As part of our continuous improvement plan, maintenance is scheduled on our network infrastructure.

Start time : 14/01/2026 06:00 UTC
End time : 14/01/2026 11:00 UTC
Service impact : Customers may experience up to 5 hours of service unavailability affecting the racks listed below :
GRA0319A02A
GRA0319A02B
GRA0319A01A
GRA0319A01B
GRA0319A01C
Please note that the maintenance may take less time than expected.
Service improvement : As part of our continuous improvement policy of our network infrastructure, we will have to carry out interventions on multiple network equipment on the specified racks.

Thank you for your understanding.
Posted on Dec 11, 2025 - 21:24 UTC

[ERI1][Dedicated Servers] - Rack E101E20 maintenance notification Jan 19, 2026 07:00-09:00 UTC

As part of our continuous improvement plan, maintenance is scheduled on our dedicated servers offer.

Start time : 19/01/2026 07:00 UTC
End time : 19/01/2026 09:00 UTC
Service impact : Servers will be unavailable during the maintenance for 90 minutes each.
Service improvement : As part of our continuous improvement policy for our infrastructure, we will be relocating the servers currently located in rack E101E20 to rack ERI0102B04C.

Thank you for your understanding.
Posted on Nov 27, 2025 - 14:57 UTC

[ERI1][Dedicated Servers] - Rack E101E19 maintenance notification Jan 19, 2026 09:00-11:00 UTC

As part of our continuous improvement plan, maintenance is scheduled on our dedicated servers offer.

Start time : 19/01/2026 09:00 UTC
End time : 19/01/2026 11:00 UTC
Service impact : Servers will be unavailable during the maintenance for 90 minutes each.
Service improvement : As part of our continuous improvement policy for our infrastructure, we will be relocating the servers currently located in rack E101E19 to rack ERI0102C02C.

Thank you for your understanding.
Posted on Nov 27, 2025 - 14:59 UTC

[ERI1][Dedicated Servers] - Rack E101E18 maintenance notification Jan 19, 2026 13:00-15:00 UTC

As part of our continuous improvement plan, maintenance is scheduled on our dedicated servers offer.

Start time : 19/01/2026 13:00 UTC
End time : 19/01/2026 15:00 UTC
Service impact : Servers will be unavailable during the maintenance for 90 minutes each.
Service improvement : As part of our continuous improvement policy for our infrastructure, we will be relocating the servers currently located in rack E101E18 to rack ERI0102C02C.

Thank you for your understanding.
Posted on Nov 27, 2025 - 15:02 UTC

[ERI1][Dedicated Servers] - Rack E101E17 maintenance notification Jan 19, 2026 22:00 - Jan 20, 2026 00:00 UTC

As part of our continuous improvement plan, maintenance is scheduled on our dedicated servers offer.

Start time : 19/01/2026 22:00 UTC
End time : 20/01/2026 00:00 UTC
Service impact : Servers will be unavailable during the maintenance for 90 minutes each.
Service improvement : As part of our continuous improvement policy for our infrastructure, we will be relocating the servers currently located in rack E101E17 to rack ERI0102B05C.

Thank you for your understanding.
Posted on Nov 27, 2025 - 15:04 UTC

[ERI1][Dedicated Servers] - Rack E101F16 maintenance notification Jan 20, 2026 07:00-09:00 UTC

As part of our continuous improvement plan, maintenance is scheduled on our dedicated servers offer.

Start time : 20/01/2026 07:00 UTC
End time : 20/01/2026 09:00 UTC
Service impact : Servers will be unavailable during the maintenance for 90 minutes each.
Service improvement : As part of our continuous improvement policy for our infrastructure, we will be relocating the servers currently located in rack E101F16 to rack ERI0102B05A.

Thank you for your understanding.
Posted on Nov 27, 2025 - 15:07 UTC

[ERI1][Dedicated Servers] - Rack E101F11 maintenance notification Jan 20, 2026 09:00-11:00 UTC

As part of our continuous improvement plan, maintenance is scheduled on our dedicated servers offer.

Start time : 20/01/2026 09:00 UTC
End time : 20/01/2026 11:00 UTC
Service impact : Servers will be unavailable during the maintenance for 90 minutes each.
Service improvement : As part of our continuous improvement policy for our infrastructure, we will be relocating the servers currently located in rack E101F11 to rack ERI0102B04A.

Thank you for your understanding.
Posted on Nov 27, 2025 - 15:10 UTC

[ERI1][Dedicated Servers] - Rack E101F10 maintenance notification Jan 20, 2026 13:00-15:00 UTC

As part of our continuous improvement plan, maintenance is scheduled on our dedicated servers offer.

Start time : 20/01/2026 13:00 UTC
End time : 20/01/2026 15:00 UTC
Service impact : Servers will be unavailable during the maintenance for 90 minutes each.
Service improvement : As part of our continuous improvement policy for our infrastructure, we will be relocating the servers currently located in rack E101F10 to rack ERI0102B05C.

Thank you for your understanding.
Posted on Nov 27, 2025 - 15:24 UTC

[ERI1][Dedicated Servers] - Rack E101F12 maintenance notification Jan 20, 2026 22:00 - Jan 21, 2026 00:00 UTC

As part of our continuous improvement plan, maintenance is scheduled on our dedicated servers offer.

Start time : 20/01/2026 22:00 UTC
End time : 21/01/2026 00:00 UTC
Service impact : Servers will be unavailable during the maintenance for 90 minutes each.
Service improvement : As part of our continuous improvement policy for our infrastructure, we will be relocating the servers currently located in rack E101F12 to rack ERI0102B05C.

Thank you for your understanding.
Posted on Nov 27, 2025 - 15:29 UTC

[GRA3][Dedicated Servers] - Room GRA0319A maintenance notification Jan 21, 2026 06:00-11:00 UTC

As part of our continuous improvement plan, maintenance is scheduled on our network infrastructure.

Start time : 21/01/2026 06:00 UTC
End time : 21/01/2026 11:00 UTC
Service impact : Customers may experience up to 5 hours of service unavailability affecting the racks listed below :
GRA0319A02C
GRA0319A03A
GRA0319A03B
GRA0319A03C
GRA0319A04C

During the maintenance window, access to the IPMI (Intelligent Platform Management Interface) will be temporarily unavailable for the racks listed below :
GRA0319A01A
GRA0319A01B
GRA0319A01C
GRA0319A02A
GRA0319A02B
GRA0319A02C
GRA0319A03A
GRA0319A03B
GRA0319A03C
GRA0319A04C
Please note that the maintenance may take less time than expected.
Service improvement : As part of our continuous improvement policy of our network infrastructure, we will have to carry out interventions on multiple network equipment on the specified racks.

Thank you for your understanding.
Posted on Dec 11, 2025 - 21:28 UTC

[ERI1][Dedicated Servers] - Rack E101F04 maintenance notification Jan 21, 2026 07:00-09:00 UTC

As part of our continuous improvement plan, maintenance is scheduled on our dedicated servers offer.

Start time : 21/01/2026 07:00 UTC
End time : 21/01/2026 09:00 UTC
Service impact : Servers will be unavailable during the maintenance for 90 minutes each.
Service improvement : As part of our continuous improvement policy for our infrastructure, we will be relocating the servers currently located in rack E101F04 to rack ERI0102B05A.

Thank you for your understanding.
Posted on Nov 27, 2025 - 15:32 UTC

[ERI1][Dedicated Servers] - Rack E101F04 maintenance notification Jan 21, 2026 09:00-11:00 UTC

As part of our continuous improvement plan, maintenance is scheduled on our dedicated servers offer.

Start time : 21/01/2026 09:00 UTC
End time : 21/01/2026 11:00 UTC
Service impact : Servers will be unavailable during the maintenance for 90 minutes each.
Service improvement : As part of our continuous improvement policy for our infrastructure, we will be relocating the servers currently located in rack E101F04 to rack ERI0102B05B.

Thank you for your understanding.
Posted on Nov 27, 2025 - 15:34 UTC

[ERI1][Dedicated Servers] - Rack E101F05 maintenance notification Jan 21, 2026 13:00-15:00 UTC

As part of our continuous improvement plan, maintenance is scheduled on our dedicated servers offer.

Start time : 21/01/2026 13:00 UTC
End time : 21/01/2026 15:00 UTC
Service impact : Servers will be unavailable during the maintenance for 90 minutes each.
Service improvement : As part of our continuous improvement policy for our infrastructure, we will be relocating the servers currently located in rack E101F05 to rack ERI0102B04B.

Thank you for your understanding.
Posted on Nov 27, 2025 - 15:07 UTC

[ERI1][Dedicated Servers] - Rack E101F09 maintenance notification Jan 21, 2026 22:00 - Jan 22, 2026 00:00 UTC

As part of our continuous improvement plan, maintenance is scheduled on our dedicated servers offer.

Start time : 21/01/2026 22:00 UTC
End time : 22/01/2026 00:00 UTC
Service impact : Servers will be unavailable during the maintenance for 90 minutes each.
Service improvement : As part of our continuous improvement policy for our infrastructure, we will be relocating the servers currently located in rack E101F09 to rack ERI0102B05C.

Thank you for your understanding.
Posted on Nov 27, 2025 - 15:03 UTC

[ERI1][Dedicated Servers] - Rack E101F03 maintenance notification Jan 22, 2026 07:00-09:00 UTC

As part of our continuous improvement plan, maintenance is scheduled on our dedicated servers offer.

Start time : 22/01/2026 07:00 UTC
End time : 22/01/2026 09:00 UTC
Service impact : Servers will be unavailable during the maintenance for 90 minutes each.
Service improvement : As part of our continuous improvement policy for our infrastructure, we will be relocating the servers currently located in rack E101F03 to rack ERI0102B05A.

Thank you for your understanding.
Posted on Nov 27, 2025 - 15:01 UTC

[ERI1][Dedicated Servers] - Rack E101F02 maintenance notification Jan 22, 2026 09:00-11:00 UTC

As part of our continuous improvement plan, maintenance is scheduled on our dedicated servers offer.

Start time : 22/01/2026 09:00 UTC
End time : 22/01/2026 11:00 UTC
Service impact : Servers will be unavailable during the maintenance for 90 minutes each.
Service improvement : As part of our continuous improvement policy for our infrastructure, we will be relocating the servers currently located in rack E101F02 to rack ERI0102B05B.

Thank you for your understanding.
Posted on Nov 27, 2025 - 14:58 UTC

[GRA2/RBX8][Dedicated Servers] - Multiple racks maintenance notification Jan 28, 2026 01:00-05:00 UTC

As part of our continuous improvement plan, maintenance is scheduled on our Dedicated Servers offer, affecting servers in racks G244B06, R804R09, G244A17, G263A12, G265B02, G243A09, G251A09, G253B08, G265B15 and R804R04.

Start time : 28/01/2026 01:00 UTC
End time : 28/01/2026 05:00 UTC
Service impact : vRack network will be temporarily unavailable up to 1 hour during the maintenance for servers in the specified racks.
Service improvement : Following our continuous improvement policy of our network infrastructure, we will be doing a maintenance on multiple network equipment.

Thank you for your understanding.
Posted on Nov 25, 2025 - 01:16 UTC

[LIM1][Dedicated Servers] - Multiple racks maintenance notification Jan 28, 2026 05:00-16:00 UTC

As part of our continuous improvement plan, maintenance is scheduled on our Dedicated Servers offer, affecting servers in racks L122B06, L122B07, L122B08, L122B09 and L122B10.

Start time : 28/01/2026 05:00 UTC
End time : 28/01/2026 16:00 UTC
Service impact : Public networks will be temporarily unavailable during the maintenance.
Service improvement : Following our continuous improvement policy of our network infrastructure, we will be doing a maintenance on multiple network equipment.


Thank you for your understanding.
Posted on Dec 04, 2025 - 21:22 UTC

[GRA2/RBX8][Dedicated Servers] - Multiple racks maintenance notification Jan 29, 2026 01:00-05:00 UTC

As part of our continuous improvement plan, maintenance is scheduled on our Dedicated Servers offer, affecting servers in racks G244B04, G251A10, G251B04, G253A01, G253B04, G253B05, G253B10, G262E01, G264A07 and R806L03

Start time : 29/01/2026 01:00 UTC
End time : 29/01/2026 05:00 UTC
Service impact : vRack network will be temporarily unavailable up to 1 hour during the maintenance for servers in the specified racks.
Service improvement : Following our continuous improvement policy of our network infrastructure, we will be doing a maintenance on multiple network equipment.

Thank you for your understanding.
Posted on Nov 25, 2025 - 01:09 UTC

[GRA2/RBX8][Dedicated Servers] - Multiple racks maintenance notification Feb 3, 2026 01:00-05:00 UTC

As part of our continuous improvement plan, maintenance is scheduled on our Dedicated Servers offer, affecting servers in racks G263B03, G244B13, G244B14, G251A08, G244A11, G243A08, G253B06, G243A13, G262D02 and R803R09.

Start time : 03/02/2026 01:00 UTC
End time : 03/02/2026 05:00 UTC
Service impact : vRack network will be temporarily unavailable up to 1 hour during the maintenance for servers in the specified racks.
Service improvement : Following our continuous improvement policy of our network infrastructure, we will be doing a maintenance on multiple network equipment.

Thank you for your understanding.
Posted on Nov 27, 2025 - 02:43 UTC

[GRA2/RBX8/RBX7/LIM1][Dedicated Servers] - Multiple racks maintenance notification Feb 4, 2026 01:00-05:00 UTC

As part of our continuous improvement plan, maintenance is scheduled on our Dedicated Servers offer, affecting servers in racks R806L05, G265A01, R715B02, R802L08, R802L03, R717B18, R802L11, R718A10, L114B21 and R717B17.

Start time : 04/02/2026 01:00 UTC
End time : 04/02/2026 05:00 UTC
Service impact : vRack network will be temporarily unavailable up to 1 hour during the maintenance for servers in the specified racks.
Service improvement : Following our continuous improvement policy of our network infrastructure, we will be doing a maintenance on multiple network equipment.

Thank you for your understanding.
Posted on Nov 27, 2025 - 03:22 UTC

[GRA2/RBX7/RBX8][Dedicated Servers] - Multiple racks maintenance notification Feb 5, 2026 01:00-05:00 UTC

As part of our continuous improvement plan, maintenance is scheduled on our Dedicated Servers offer, affecting servers in racks R719A21,R715A11,R715A06,G262F03,R714B04,R803L02,R719A05,R715A01,R717A17 and R719A14.

Start time : 05/02/2026 01:00 UTC
End time : 05/02/2026 05:00 UTC
Service impact : vRack network will be temporarily unavailable up to 1 hour during the maintenance for servers in the specified racks.
Service improvement : Following our continuous improvement policy of our network infrastructure, we will be doing a maintenance on multiple network equipment.

Thank you for your understanding.
Posted on Nov 27, 2025 - 01:38 UTC

[GRA2/RBX7/RBX8/LIM1][Dedicated Servers] - Multiple racks maintenance notification Feb 10, 2026 01:00-05:00 UTC

As part of our continuous improvement plan, maintenance is scheduled on our Dedicated Servers offer, affecting servers in racks R715A10,L115A18,R714B05,R717A19,R713B08,R717B20,R719A20,R717A07,R804L02 and G243A06.

Start time : 10/02/2026 01:00 UTC
End time : 10/02/2026 05:00 UTC
Service impact : vRack network will be temporarily unavailable up to 1 hour during the maintenance for servers in the specified racks.
Service improvement : Following our continuous improvement policy of our network infrastructure, we will be doing a maintenance on multiple network equipment.

Thank you for your understanding.
Posted on Nov 27, 2025 - 02:36 UTC
Dec 13, 2025

No incidents reported today.

Dec 12, 2025
[RBX2][Dedicated Servers] - Racks 31A19/31A20/31A21 maintenance notification
Completed - The current maintenance has been canceled and she will be rescheduled later.
Dec 12, 15:27 UTC
Scheduled - As part of our continuous improvement plan, maintenance is scheduled on our Dedicated Servers offer.

Start time : 16/12/2025 21:00 UTC
End time : 17/12/2025 06:00 UTC
Service impact : Servers in the specified racks will be temporarily unavailable up to 9 hours during the maintenance.
Service improvement : As part of our continuous improvement policy, we will be moving servers in the specified racks from RBX2 to RBX7.

Thank you for your understanding.
Nov 5, 13:13 UTC
[GRA1][Dedicated Servers] - Rack G125A23 incident notification
Resolved - We are pleased to inform you that the incident affecting our Dedicated Servers offer on rack G125A23 has been resolved.

Start time : 12/12/2025 10:39 UTC
End time : 12/12/2025 14:39 UTC
Root Cause : This incident was caused by a cooling system issue.

We apologize for any inconvenience caused and appreciate your understanding.
Dec 12, 14:47 UTC
Identified - We are currently experiencing an ongoing incident. We have determined the origin of the issue affecting our Dedicated Servers offer on the specific rack G125A23.

Here are some supplementary details :

Start time : 12/12/2025 10:39 UTC
Impacted Service(s) : Customers cannot access their servers in rack G125A23.
Root Cause : This incident is caused by a cooling system issue.
Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.
Dec 12, 11:30 UTC
[LIM3][Dedicated Servers] - Rack LIM0305A03C incident notification
Resolved - We are pleased to inform you that the incident affecting our Dedicated Servers has been resolved.

Start time : 12/12/2025 08:11 UTC
End time : 12/12/2025 09:37 UTC
Root Cause : This incident was caused by a cooling system issue.

We apologize for any inconvenience caused and appreciate your understanding.
Dec 12, 10:08 UTC
Update - We have new information regarding the incident that affected your service(s).

Please find below an update on the situation:
Update : Most of the servers are now operational again.
Ongoing Actions : The team is currently working on fixing the remaining servers.

We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
Dec 12, 08:53 UTC
Identified - We are currently experiencing an ongoing incident. We have determined the origin of the issue affecting our Dedicated Servers offer on the specific rack LIM0305A03C.

Here are some supplementary details :

Start time : 12/12/2025 08:11 UTC
Impacted Service(s) : Customers cannot access their servers in rack LIM0305A03C.
Root Cause : This incident is caused by a cooling system issue.
Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.
Dec 12, 08:35 UTC
[RBX2][Dedicated Servers] - Rack 23D25 incident notification
Resolved - We are pleased to inform you that the incident affecting our Dedicated Servers has been resolved.

Start time : 12/12/2025 06:53 UTC
End time : 12/12/2025 07:22 UTC
Root Cause : This incident was caused by an electrical equipment issue.

We apologize for any inconvenience caused and appreciate your understanding.
Dec 12, 07:23 UTC
Identified - We are currently investigating an incident affecting our Dedicated Servers offering, which is causing temporary availability issue in the rack 23D25.

Here are some supplementary details :

Start time : 12/12/2025 06:53 UTC
Impacted Service(s) : Servers in the specified rack are no longer able to access the public network.
Customers Impact : Customers are temporarily unable to access their servers via public network located on the specified racks.
Ongoing Actions : Our teams are investigating to determine the origin of the incident and fix it.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.
Dec 12, 07:03 UTC
[RBX][Storage and Backups] - NasHa Cluster4256
Resolved - We would like to inform you that the incident on the Cluster4256 from Nasha has now been resolved.

Here is detail for this incident :
Start time : 12/12/2025 05:25 UTC
End time : 12/12/2025 05:30 UTC
Impacted Service : The services in Cluster4256 were currently unavailable.
Customers Impact :The customers could not access their servers.
Root Cause : This incident was caused by a malfunction on a software.

We thank you for your understanding and patience throughout this incident.
Dec 12, 06:22 UTC
Dec 11, 2025
[BHS7][Dedicated Servers] - Rack B713B06 incident notification
Resolved - We are pleased to inform you that the incident affecting our Dedicated Servers has been resolved.

Start time : 11/12/2025 00:52 UTC
End time : 11/12/2025 01:06 UTC
Root Cause : This incident was caused by a network equipment issue.

We apologize for any inconvenience caused and appreciate your understanding.
Dec 11, 01:11 UTC
Investigating - We are currently investigating an incident affecting our Dedicated Servers offering, which is causing temporary availability issue in the rack B713B06.

Here are some supplementary details :

Start time : 11/12/2025 00:52 UTC
Impacted Service(s) : Servers in the specified rack are no longer able to access the public network.
Customers Impact : Customers are temporarily unable to access their servers via public network located on the specified racks.
Ongoing Actions : Our teams are investigating to determine the origin of the incident and fix it.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.
Dec 11, 00:58 UTC
[GRA1][Dedicated Servers] - Rack G126A12 incident notification
Resolved - We had an incident on Dedicated Servers offer which has now been resolved.

Here are some supplementary details :

Start time : 11/12/2025 00:20 UTC
End time : 11/12/2025 00:23 UTC
Impacted Service(s) : Servers in the specified rack were no longer able to access the vRack network.
Customers Impact : Customers were temporarily unable to access their servers via vRack network located on the specified racks.
Root Cause : This incident was caused by a network equipment issue.

We thank you for your understanding and patience throughout this incident.
Dec 11, 00:34 UTC
Dec 10, 2025
[RBX8][Dedicated Servers] - Rack R831B27 incident notification
Resolved - We had an incident on Dedicated Servers offer which has now been resolved.

Here are some supplementary details :

Start time : 10/12/2025 22:46 UTC
End time : 10/12/2025 22:55 UTC
Impacted Service(s) : Servers in the specified rack were no longer able to access via the IPMI interface.
Customers Impact : Customers were temporarily unable to access their servers via IPMI located on the specified racks via IPMI interface.
Root Cause : This incident was caused by an electrical equipment issue.

We thank you for your understanding and patience throughout this incident.
Dec 10, 23:02 UTC
[RBX8][Dedicated Servers] - Rack R820L24 incident notification
Resolved - We would like to inform you that we had an incident on the rack R820L24.
This incident has now been resolved.

Here is detail for this incident :
Start time : 10/12/2025 19:02 UTC
End time : 10/12/2025 19:41 UTC
Impacted Service(s) : Some servers in the rack R820L24 were temporarily unavailable.
Customers Impact : Customers were temporarily unable to access their servers located on the specified rack.
Root Cause : This incident was caused by a cooling system issue.

We thank you for your understanding and patience throughout this incident.
Dec 10, 19:48 UTC
[SBG5][Dedicated Servers] - Rack SBG0504A06A incident notification
Resolved - We would like to inform you that the incident on the rack SBG0504A06A has now been resolved.

Here is detail for this incident :
Start time : 10/12/2025 12:39 UTC
End time : 10/12/2025 16:24 UTC
Root Cause : This incident was caused by a cooling system issue.

We thank you for your understanding and patience throughout this incident.
Dec 10, 16:26 UTC
Identified - We are currently experiencing an ongoing incident. We have determined the origin of the issue affecting our Dedicated Servers offer on the specific rack SBG0504A06A.

Here are some supplementary details :

Start time : 10/12/2025 12:39 UTC
Impacted Service(s) : Public and vRack networks are temporarily facing latencies for servers in rack SBG0504A06A.
Root Cause : This incident is caused by a cooling system issue.
Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.
Dec 10, 12:42 UTC
[SBG5][Dedicated Servers] - Rack SBG0504A06A maintenance notification
Completed - The scheduled maintenance has been completed.
Dec 10, 15:46 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 10, 12:59 UTC
Scheduled - As part of our continuous improvement plan, maintenance is scheduled on our Bare Metal offer, affecting servers in rack SBG0504A06A.

Start time : 10/12/2025 12:45 UTC
End time : 10/12/2025 17:00 UTC
Service impact : VRACK networks will be temporarily unavailable during the maintenance for servers in SBG0504A06A.
Service improvement : Following our continuous improvement policy of our network infrastructure, we will be doing a maintenance on multiple network equipment.

Thank you for your understanding.
Dec 10, 12:57 UTC
[GRA/SBG/WAW/LIM][Virtual Private Servers] - VPS incident notification
Resolved - We are pleased to inform you that the incident affecting our Virtual Private Servers offer in GRA/SBG/WAW/LIM regions has been resolved.

Start time : 09/12/2025 19:00 UTC
End time : 10/12/2025 12:00 UTC
Root Cause : A service disruption occurred due to an unexpected underlying infrastructure malfunction.

We apologize for any inconvenience caused and appreciate your understanding.
Dec 10, 13:29 UTC
Update - We are currently investigating an incident affecting our Virtual Private Servers offering, which is causing temporary latency issue in the GRA/SBG/WAW/LIM region.

Here are some supplementary details :

Start time : 09/12/2025 19:00 UTC
Impacted Service(s) : Latency during VPS instance delivery.
Customers Impact : Customers may experience latency during the delivery of VPS instances.
Ongoing Actions : Our teams are investigating to determine the origin of the incident and fix it.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.
Dec 9, 21:36 UTC
Update - We are continuing to investigate this issue.
Dec 9, 21:35 UTC
Update - We are continuing to investigate this issue.
Dec 9, 21:33 UTC
Investigating - We are currently investigating an incident affecting our Virtual Private Servers offering, which is causing temporary latency issue in the global region.

Here are some supplementary details :

Start time : 09/12/2025 19:00 UTC
Impacted Service(s) : Latency during VPS instance delivery.
Customers Impact : Customers may experience latency during the delivery of VPS instances.
Ongoing Actions : Our teams are investigating to determine the origin of the incident and fix it.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.
Dec 9, 21:32 UTC
[GRA3][Dedicated Servers] - Rack GRA0320B05A incident notification
Resolved - We are pleased to inform you that the incident affecting our Dedicated Servers on rack GRA0320B05A has been resolved.

Start time : 10/12/2025 08:30 UTC
End time : 10/12/2025 09:14 UTC
Root Cause : This incident was caused by this maintenance : https://network.status-ovhcloud.com/incidents/jzb5cvcm9wjd

We apologize for any inconvenience caused and appreciate your understanding.
Dec 10, 10:54 UTC
Identified - We are currently experiencing an ongoing incident. We have determined the origin of the issue affecting our Dedicated Servers offer on the specific rack.

Here are some supplementary details :

Start time : 10/12/2025 08:30 UTC
Impacted Service(s) : Servers in the specified rack are no longer able to access via the IPMI interface.
Customers Impact : Customers are temporarily unable to make actions on the servers located in rack GRA0320B05A.
Root Cause : This incident is caused by this maintenance : https://network.status-ovhcloud.com/incidents/jzb5cvcm9wjd
Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.
Dec 10, 09:24 UTC
[GRA3][Dedicated Servers] - Room GRA0327A
Completed - The scheduled maintenance has been completed.
Dec 10, 09:01 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 10, 06:00 UTC
Scheduled - As part of our continuous improvement plan, maintenance is scheduled on our network infrastructure.

Start time : 10/12/2025 06:00 UTC
End time : 10/12/2025 11:00 UTC
Service impact : Customers may experience up to 5 hours of service unavailability affecting the racks listed below :
GRA0327A05B
GRA0327A07B
GRA0327A07C

During the maintenance window, access to the IPMI (Intelligent Platform Management Interface) will be temporarily unavailable for the racks listed below :
GRA0327A05A
GRA0327A06A
GRA0327A06B
GRA0327A06C
GRA0327A07A
GRA0327A05B
GRA0327A07B
GRA0327A07C

Please note that the maintenance may take less time than expected.
Service improvement : As part of our continuous improvement policy of our network infrastructure, we will have to carry out interventions on multiple network equipment on the specified racks.

Thank you for your understanding.
Oct 30, 14:24 UTC
[BHS7][Dedicated Servers] - Rack B719A15 incident notification
Resolved - We are pleased to inform you that the incident affecting our Dedicated Servers in rack B719A15 has been resolved.

Start time : 10/12/2025 05:22 UTC
End time : 10/12/2025 05:48 UTC
Root Cause : This incident was caused by a network equipment issue.

We apologize for any inconvenience caused and appreciate your understanding.
Dec 10, 05:49 UTC
Identified - We are currently experiencing an ongoing incident. We have determined the origin of the issue affecting our Dedicated Servers offer on the specific rack.

Here are some supplementary details :

Start time : 10/12/2025 05:22 UTC
Impacted Service(s) : Servers in the specified rack are no longer able to access the vRack network.
Customers Impact : Customers are temporarily unable to access and use their servers via vRack network.
Root Cause : This incident is caused by a network equipment issue.
Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.

We will keep you updated on the progress and resolution.
Dec 10, 05:35 UTC
Dec 9, 2025
[GRA1][Dedicated Servers] - Rack G116B20 incident notification
Resolved - We would like to inform you that the incident on the rack G116B20 has now been resolved.

Here is detail for this incident :
Start time : 09/12/2025 13:24 UTC
End time : 09/12/2025 14:21 UTC
Root Cause : This incident was caused by an electrical equipment issue.

We thank you for your understanding and patience throughout this incident.
Dec 9, 14:29 UTC
Identified - We have determined the origin of the incident affecting our Dedicated Servers offering in the rack G116B20.

Here is detail for this incident :
Start time : 09/12/2025 13:24 UTC
Impacted Service(s) : All servers in the rack G116B20 are temporarily unavailable.
Customers Impact : Customers are temporarily unable to access their servers located on the specified rack.
Root Cause : This incident is caused by an electrical equipment issue.
Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.

We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
Dec 9, 14:01 UTC
[GRA1][Dedicated Servers] - Rack G116B20 incident notification
Resolved - We would like to inform you that the incident on the rack G116B20 has now been resolved.

Here is detail for this incident :
Start time : 09/12/2025 13:24 UTC
End time : 09/12/2025 13:44 UTC
Root Cause : This incident was caused by an electrical equipment issue.

We thank you for your understanding and patience throughout this incident.
Dec 9, 13:47 UTC
Identified - We have determined the origin of the incident affecting our Dedicated Servers offering in the rack G116B20.

Here is detail for this incident :
Start time : 09/12/2025 13:24 UTC
Impacted Service(s) : All servers in the rack G116B20 are temporarily unavailable.
Customers Impact : Customers are temporarily unable to access their servers located on the specified rack.
Root Cause : This incident is caused by an electrical equipment issue.
Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.

We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
Dec 9, 13:37 UTC
[GRA1][Dedicated Servers] - Racks G132B08/G132B09 incident notification
Resolved - We are pleased to inform you that the incident affecting our Dedicated Servers on racks G132B08 and G132B09 has been resolved.

Start time : 09/12/2025 10:27 UTC
End time : 09/12/2025 13:18 UTC
Root Cause : This incident was caused by a cooling system issue.

We apologize for any inconvenience caused and appreciate your understanding.
Dec 9, 13:20 UTC
Update - We have new information regarding the incident that affected your service(s).

Please find below an update on the situation:
Update : The majority of the servers are no longer impacted.
Ongoing Actions : Our teams are currently working on the last impacted servers in racks G132B08 and G132B09.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.
Dec 9, 12:18 UTC
Identified - We are currently experiencing an ongoing incident. We have determined the origin of the issue affecting our Dedicated Servers offer on the specific racks.

Here are some supplementary details :

Start time : 09/12/2025 10:27 UTC
Impacted Service(s) : All servers in rack G132B08 are temporarily unavailable.
Also, some servers in the rack G132B09 are temporarily unavailable.
Customers Impact : Customers are temporarily unable to access and use their servers in the specified racks.
Root Cause : This incident is caused by a cooling system issue.
Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.
Dec 9, 10:56 UTC
[RBX8][Dedicated Servers] - Rack R832B05 Incident Notification.
Resolved - We are pleased to inform you that the incident affecting our Dedicated Servers offer in the specific rack R832B05 has been resolved.

Start time : 08/12/2025 21:59 UTC
End time : 09/12/2025 00:12 UTC
Root Cause : This incident was caused by a cooling system issue.

We apologize for any inconvenience caused and appreciate your understanding.
Dec 9, 00:16 UTC
Update - The incident is still ongoing. We would like to assure you that we are doing our utmost to resolve this situation as quickly as possible.

Update :
Most of servers are operational again.

As soon as the situation evolves or the incident is resolved, we will keep you informed.

Thank you for your understanding
Dec 8, 22:28 UTC
Identified - We are currently experiencing an ongoing incident. We have determined the origin of the issue affecting our Dedicated Servers offer on the specific rack R832B05.

Here are some supplementary details :

Start time : 08/12/2025 21:59 UTC
Impacted Service(s) : All servers in the rack R832B05 are temporarily unavailable.
Customers Impact : All the customers cannot access their servers in this specific rack.
Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.
Dec 8, 22:19 UTC
Investigating - We are currently experiencing an event affecting our Dedicated Servers offer in the specific rack R832B05.

Start time : 08/12/2025 21:59 UTC

Our teams are fully committed to investigating this issue and working towards a resolution as soon as possible. As investigations are ongoing, we will share any new findings or updates with you as soon as possible.

We apologize for any inconvenience caused and appreciate your understanding.
Dec 8, 22:16 UTC
Dec 8, 2025
[GRA][Virtual Private Servers] - VPS instances incident notification
Resolved - We are pleased to inform you that the incident affecting our Virtual Private Servers has been resolved.

Start time : 08/12/2025 09:24 UTC
End time : 08/12/2025 17:50 UTC
Root Cause : A service disruption occurred due to an unexpected infrastructure failure.

We apologize for any inconvenience caused and appreciate your understanding.
Dec 8, 18:26 UTC
Update - We are pleased to inform you that the incident affecting our Virtual Private Servers has been resolved.

Start time : 08/12/2025 09:24 UTC
End time : 08/12/2025 17:50 UTC
Root Cause : A service disruption occurred due to an unexpected infrastructure failure.

We apologize for any inconvenience caused and appreciate your understanding.
Dec 8, 18:26 UTC
Identified - We are currently experiencing an ongoing incident. We have determined the origin of the issue affecting our Virtual Private Servers offer on the specific GRA region.

Here are some supplementary details :

Start time : 08/12/2025 09:24 UTC
Impacted Service(s) : Some Virtual Private Servers instances in the GRA region were temporarily unreachable.
Customers Impact : Some customers were temporarily unable to access and use their Virtual Private Servers instances in the specified region.
Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.
Dec 8, 11:23 UTC
Investigating - We are currently experiencing an event affecting our Virtual Private Servers offer.

Start time : 08/12/2025 09:24 UTC

Our teams are fully committed to investigating this issue and working towards a resolution as soon as possible. As investigations are ongoing, we will share any new findings or updates with you as soon as possible.

We apologize for any inconvenience caused and appreciate your understanding.
Dec 8, 10:11 UTC
[SYD3][Dedicated Servers] - Rack SYD0301A04A incident notification
Resolved - We are pleased to inform you that the incident affecting our Dedicated Servers has been resolved.

Start time : 08/12/2025 16:44 UTC
End time : 08/12/2025 16:48 UTC
Root Cause : This incident was caused by a network equipment issue.

We apologize for any inconvenience caused and appreciate your understanding.
Dec 8, 17:45 UTC
Monitoring - We were experiencing an incident affecting our Dedicated Servers offer on the specific rack SYD0301A04A. Service has been fully restored since 08/12/2025 16:48 UTC. Monitoring remains active to ensure long-term stability.

Here are some supplementary details :

Start time : 08/12/2025 16:44 UTC
Impacted Service(s) : Servers in the specified rack were no longer able to access the vRack network.
Customers Impact : Customers were temporarily unable to access their servers via vRack network located on the specified rack.
Root Cause : This incident is caused by a network equipment issue.

We apologize for any inconvenience caused and appreciate your understanding.
Dec 8, 16:57 UTC
[SYD][Virtual Private Servers] - Instance incident notification
Resolved - We are pleased to inform you that the incident affecting our Virtual Private Servers has been resolved.

Start time : 08/12/2025 13:16 UTC
End time : 08/12/2025 14:54 UTC
Root Cause : A service disruption occurred due to an unexpected infrastructure failure.

We apologize for any inconvenience caused and appreciate your understanding.
Dec 8, 15:13 UTC
Investigating - We are currently investigating an incident affecting our Virtual Private Servers offering, which is causing temporary availability issue in the SYD region.

Here are some supplementary details :

Start time : 08/12/2025 13:16 UTC
Impacted Service(s) : VPS instances creation or edit is currently unavailable.
Customers Impact : Customers are temporarily unable to create, edit, or delete VPS instances. VPS instances that are already running continue to operate normally.
Ongoing Actions : Our teams are investigating to determine the origin of the incident and fix it.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.
Dec 8, 14:43 UTC
Dec 7, 2025
[RBX8][Dedicated Servers] - Rack R803R04 Incident Notification.
Resolved - We are pleased to inform you that the incident affecting our Dedicated Servers in the specifc rack R803R04 has been resolved.

Start time : 07/12/2025 22:20 UTC
End time : 07/12/2025 22:22 UTC
Impacted Service(s) : All the servers in the specified rack were no longer able to access the vRack network.
Customers Impact : All the customers were not able to acess their Private Network (vRack) in this rack.
Root Cause : This incident was caused by a hardware issue.

We apologize for any inconvenience caused and appreciate your understanding.
Dec 7, 22:42 UTC
[LIM1][Dedicated Servers] - Rack L102B01 incident notification
Resolved - We would like to inform you that the incident on the rack L102B01 has now been resolved.

Here is detail for this incident :
Start time : 07/12/2025 05:33 UTC
End time : 07/12/2025 10:48 UTC
Root Cause : This incident was caused by an electrical equipment issue.

We thank you for your understanding and patience throughout this incident.
Dec 7, 10:49 UTC
Update - Please find below an update on the situation:

Update : We are still replacing the electrical equipment in rack L102B01.
Ongoing Actions : Our teams are actively working to restore service as quickly as possible.

We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
Dec 7, 08:46 UTC
Identified - We have determined the origin of the incident affecting our Dedicated Servers offering in the rack L102B01.

Here is detail for this incident :
Start time : 07/12/2025 05:33 UTC
Impacted Service(s) : All servers in the rack L102B01 are temporarily unavailable.
Customers Impact : Customers are temporarily unable to access their servers located on the specified rack.
Root Cause : This incident is caused by an electrical equipment issue.
Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.

We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
Dec 7, 05:48 UTC
Dec 6, 2025
[WAW1][Dedicated Servers] - Racks W17A14 and W17A15 Incident Notification.
Resolved - We are pleased to inform you that the incident affecting our Dedicated Servers has been resolved.

Start time : 06/12/2025 22:53 UTC
End time : 06/12/2025 23:35 UTC
Root Cause : This incident was caused by a cooling system issue.

We apologize for any inconvenience caused and appreciate your understanding.
Dec 6, 23:41 UTC
Identified - We are currently experiencing an ongoing incident. We have determined the origin of the issue affecting our Dedicated Servers offer on the specific racks W17A14 and W17A15.

Here are some supplementary details :

Start time : 06/12/2025 22:53 UTC
Impacted Service(s) : All servers in the racks W17A14 and W17A15 are temporarily unavailable.
Customers Impact : All the customers cannot access their servers in this specific rack.
Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.
Dec 6, 23:04 UTC
[RBX8][Dedicated Servers] - Rack R805R11 Incident Notification.
Resolved - We are pleased to inform you that the incident affecting our Dedicated Servers offer in the specific rack R805R11 has been resolved.

Start time : 06/12/2025 18:41 UTC
End time : 06/12/2025 20:55 UTC
Root Cause : This incident was caused by a cooling system issue.

We apologize for any inconvenience caused and appreciate your understanding.
Dec 6, 21:06 UTC
Update - The incident is still ongoing. We would like to assure you that we are doing our utmost to resolve this situation as quickly as possible.

Update :
Most of servers are operational again.

As soon as the situation evolves or the incident is resolved, we will keep you informed.

Thank you for your understanding
Dec 6, 19:38 UTC
Identified - We are currently experiencing an ongoing incident. We have determined the origin of the issue affecting our Dedicated Servers offer on the specific rack R805R11.

Here are some supplementary details :

Start time : 06/12/2025 18:41 UTC
Impacted Service(s) : All servers in the rack R805R11 are temporarily unavailable.
Customers Impact : All the customers cannot access their servers in this specific rack.
Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.
Dec 6, 18:57 UTC
Investigating - We are currently experiencing an event affecting our Dedicated Servers offer in the specific rack R805R11.

Start time : 06/12/2025 18:41 UTC

Our teams are fully committed to investigating this issue and working towards a resolution as soon as possible. As investigations are ongoing, we will share any new findings or updates with you as soon as possible.

We apologize for any inconvenience caused and appreciate your understanding.
Dec 6, 18:52 UTC
[LIM3][Dedicated Servers] - Rack LIM0301A01C Incident Notification.
Resolved - We are pleased to inform you that the incident affecting our Dedicated Servers offer in the specific rack LIM0301A01C has been resolved.

Start time : 06/12/2025 14:37 UTC
End time : 06/12/2025 15:00 UTC
Root Cause : This incident was caused by a hardware issue.

We apologize for any inconvenience caused and appreciate your understanding.
Dec 6, 15:23 UTC
Identified - We are currently experiencing an ongoing incident. We have determined the origin of the issue affecting our Dedicated Servers offer on the specific rack LIM0301A01C.

Here are some supplementary details :

Start time : 06/12/2025 14:37 UTC
Impacted Service(s) : Servers in the specified rack are no longer able to access the public network.
Customers Impact : All the customers cannot access their public network in this specific rack.
Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.
Dec 6, 14:48 UTC
Investigating - We are currently experiencing an event affecting our Dedicated Servers offer in the specific rack LIM0301A01C.

Start time : 06/12/2025 14:37 UTC

Our teams are fully committed to investigating this issue and working towards a resolution as soon as possible. As investigations are ongoing, we will share any new findings or updates with you as soon as possible.

We apologize for any inconvenience caused and appreciate your understanding.
Dec 6, 14:44 UTC
Dec 5, 2025
[WAW1][Dedicated Servers] - Rack WAW0107A02B maintenance notification
Completed - The scheduled maintenance has been completed.
All the services are now operational.
Dec 5, 19:56 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 5, 18:29 UTC
Scheduled - As part of our continuous improvement plan, maintenance is scheduled on our dedicated servers offer.

Start time : 05/12/2025 18:20 UTC
End time : 05/12/2025 20:00 UTC
Service impact : Private network will be unreachable during the maintenance
Service improvement : As part of our continuous improvement policy for our infrastructure, we will a maintenance on multiple eqiuipments in this rack WAW0107A02B.
Dec 5, 18:28 UTC
[RBX8][Dedicated Servers] - Rack R822R07 Incident notification.
Resolved - We are pleased to inform you that the incident affecting our Dedicated Servers offer in the specific rack R822R07 has been resolved.

Start time : 05/12/2025 14:55 UTC
End time : 05/12/2025 16:30 UTC
Root Cause : This incident was caused by a cooling system issue.

We apologize for any inconvenience caused and appreciate your understanding.
Dec 5, 16:43 UTC
Update - The incident is still ongoing. We would like to assure you that we are doing our utmost to resolve this situation as quickly as possible.

Update:
Most of servers are operational again.

As soon as the situation evolves or the incident is resolved, we will keep you informed.

Thank you for your understanding
Dec 5, 16:05 UTC
Identified - We are currently experiencing an ongoing incident. We have determined the origin of the issue affecting our Dedicated Servers offer on the specific rack R822R07.

Here are some supplementary details :

Start time : 05/12/2025 14:55 UTC
Impacted Service(s) : All servers in the rack R822R07 are temporarily unavailable.
Customers Impact : All the customers cannot access their servers in this specific rack.
Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.
Dec 5, 15:08 UTC
Investigating - We are currently experiencing an event affecting our Dedicated Servers offer in the specific rack R822R07.

Start time : 05/12/2025 14:55 UTC

Our teams are fully committed to investigating this issue and working towards a resolution as soon as possible. As investigations are ongoing, we will share any new findings or updates with you as soon as possible.

We apologize for any inconvenience caused and appreciate your understanding.
Dec 5, 15:05 UTC
[GRA1][Dedicated Servers] - rack G115A05 Incident Notification.
Resolved - We are pleased to inform you that the incident affecting our Dedicated Servers offer in the specific rack G115A05 has been resolved.

Start time : 05/12/2025 15:28 UTC
End time : 05/12/2025 16:07 UTC
Root Cause : This incident was caused by an electrical equipment issue.

We apologize for any inconvenience caused and appreciate your understanding.
Dec 5, 16:14 UTC
Identified - We are currently experiencing an ongoing incident. We have determined the origin of the issue affecting our Dedicated Servers offer on the specific rack G115A05.

Here are some supplementary details :

Start time : 05/12/2025 14:55 UTC
Impacted Service(s) : Some servers in the rack G115A05 are temporarily unavailable.
Customers Impact : Some customers cannot access their servers in this specific rack.
Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.
Dec 5, 15:43 UTC
Update - We are currently experiencing an ongoing incident. We have determined the origin of the issue affecting our Dedicated Servers offer on the specific rack G115A05.

Here are some supplementary details :

Start time : 05/12/2025 14:55 UTC
Impacted Service(s) : Some servers in the rack G115A05 are temporarily unavailable.
Customers Impact : Some customers cannot access their servers in this specific rack.
Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.
Dec 5, 15:43 UTC
Investigating - We are currently experiencing an event affecting our Dedicated Servers offer in the specific rack G115A05.

Start time : 05/12/2025 15:28 UTC

Our teams are fully committed to investigating this issue and working towards a resolution as soon as possible. As investigations are ongoing, we will share any new findings or updates with you as soon as possible.

We apologize for any inconvenience caused and appreciate your understanding.
Dec 5, 15:40 UTC
[WAW1][Dedicated Servers] - Rack W01B14 Incident Notification
Resolved - We are pleased to inform you that the incident affecting our Dedicated Servers offer in the specific rack W01B14 has been resolved.

Start time : 05/12/2025 14:01 UTC
End time : 05/12/2025 14:08 UTC
Root Cause : This incident was caused by an electrical equipment issue.

We apologize for any inconvenience caused and appreciate your understanding.
Dec 5, 14:28 UTC
Identified - We are currently experiencing an ongoing incident. We have determined the origin of the issue affecting our Dedicated Servers offer on the specific rack W01B14.

Here are some supplementary details :

Start time : 05/12/2025 14:01 UTC
Impacted Service(s) : All servers in the rack W01B14 are temporarily unavailable.
Customers Impact : All the customers cannot access their servers in this specific rack.
Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.
Dec 5, 14:20 UTC
Investigating - We are currently experiencing an event affecting our Dedicated Servers offer in the specific rack W01B14.

Start time : 05/12/2025 14:01 UTC

Our teams are fully committed to investigating this issue and working towards a resolution as soon as possible. As investigations are ongoing, we will share any new findings or updates with you as soon as possible.

We apologize for any inconvenience caused and appreciate your understanding.
Dec 5, 14:12 UTC
[APAC][Dedicated Servers] - Rescue boot incident notification
Resolved - We are pleased to inform you that the incident affecting our Dedicated Servers has been resolved.

Start time : 05/12/2025 03:14 UTC
End time : 05/12/2025 07:30 UTC
Root Cause : The incident occurred due to an issue that arose during the maintenance operation.

We apologize for any inconvenience caused and appreciate your understanding.
Dec 5, 08:24 UTC
Update - We have new information regarding the incident that affected your service(s).

Please find below an update on the situation:
Update : The rescue boot is once again available for Sydney and Mumbai.
Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.
Dec 5, 07:25 UTC
Identified - We have new information regarding the incident that affected your service(s).

Please find below an update on the situation:
Update : Our teams appear to have identified the cause of this incident and are currently working to resolve it.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.
Dec 5, 06:52 UTC
Investigating - We are currently investigating an incident affecting our Dedicated Servers offering, which is causing temporary availability issue in the APAC zone.

Here are some supplementary details :

Start time : 05/12/2025 03:14 UTC
Impacted Service(s) : Servers cannot boot to rescue at all. This incident does not affect prod servers.
Ongoing Actions : Our teams are investigating to determine the origin of the incident and fix it.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.
Dec 5, 03:53 UTC
Dec 4, 2025
[SGP1][Dedicated Servers] - Racks 050811/040924 maintenance notification
Completed - We would like to inform you that the maintenance on our cooling infrastructure is now completed.
All services are operational.

Thank you for your patience throughout this maintenance.
Dec 4, 17:36 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 4, 12:00 UTC
Scheduled - As part of our continuous improvement plan, maintenance is scheduled on our Dedicated Servers offer for some servers in racks 050811 and 040924.

Start time : 04/12/2025 12:00 UTC
End time : 04/12/2025 18:00 UTC
Service impact : During the maintenance, some servers in the specified racks will be temporarily unavailable.
Service improvement : As part of our continuous improvement policy, we will migrate servers in the room SGP1 to SGP2.

Thank you for your understanding.
Nov 13, 21:29 UTC
[RBX][Storage and Backups] - Backup Storage maintenance notification
Completed - The scheduled maintenance has been completed.
All the services are operational now.
Dec 4, 11:11 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 4, 07:00 UTC
Scheduled - As part of our continuous improvement plan, we will be carrying out a maintenance on our Backup Storage offer.

Start time : 04/12/2025 07:00 UTC
End time : 04/12/2025 11:00 UTC
Service impact : During the maintenance window, Backup Storage will be temporarily unavailable for approximately 30 minutes.
Service improvement : As part of our continuous improvement policy, maintenance will be performed on our Backup Storage offering to implement security and performance enhancements.

Thank you for your understanding.
Dec 2, 21:37 UTC
[RBX7][Dedicated Servers] - Rack R719A08 maintenance notification
Completed - The scheduled maintenance has been completed.
Dec 4, 03:32 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 4, 03:00 UTC
Scheduled - As part of our continuous improvement plan, maintenance is scheduled on our vRack private network equipment.

Start time : 04/12/2025 03:00 UTC
End time : 04/12/2025 03:30 UTC
Service impact : The vRack private network will be unavailable during the maintenance window.
Service improvement : As part of our continuous improvement policy, we will be performing maintenance on our network equipment in rack R719A08.

Thank you for your understanding.
Nov 20, 19:02 UTC
[BHS5][Dedicated Servers] - Rack T05D07 incident notification
Resolved - We are pleased to inform you that the incident affecting our Dedicated Servers has been resolved.

Start time : 03/12/2025 23:27 UTC
End time : 04/12/2025 00:47 UTC
Root Cause : This incident was caused by a software issue.

We apologize for any inconvenience caused and appreciate your understanding.
Dec 4, 00:47 UTC
Investigating - We are currently investigating an incident affecting our Dedicated Servers offering, which is causing temporary availability issue in the rack T05D07.

Here are some supplementary details :

Start time : 03/12/2025 23:27 UTC
Impacted Service(s) : Servers in the specified rack are no longer able to access via the IPMI interface.
Ongoing Actions : Our teams are investigating to determine the origin of the incident and fix it.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.
Dec 3, 23:51 UTC
Dec 3, 2025
[BHS8][Dedicated Servers] - Multiple racks maintenance notification
Completed - We are sorry to inform you that this maintenance is postponed to another date. We will keep you updated as soon as the date is fixed.
Dec 3, 20:42 UTC
Scheduled - As part of our continuous improvement plan, maintenance is scheduled on our Dedicated Servers offer, affecting servers in racks BHS0807B03C, BHS0807B03B, BHS0807A04A, BHS0807A03C and BHS0807A03B.

Start time : 28/01/2026 11:00 UTC
End time : 28/01/2026 16:00 UTC
Service impact : Public networks will be temporarily unavailable during the maintenance.
Service improvement : Following our continuous improvement policy of our network infrastructure, we will be doing a maintenance on multiple network equipment.

Thank you for your understanding.
Dec 2, 21:07 UTC
[RBX8][Dedicated Servers] - multiples racks incident notification
Resolved - We had an incident affecting our Dedicated Servers offer on the specific racks R808L10, R808L11 and R808L12 that is now resolved.

Here are some supplementary details :

Start time : 03/12/2025 20:00 UTC
End time : 03/12/2025 20:13 UTC
Impacted Service(s) : Servers in the specified racks were no longer able to access the vRack network.
Customers Impact : Customers were temporarily unable to access their servers on the specified racks.
Root Cause : This incident was caused by a cooling system issue.

We apologize for any inconvenience caused and appreciate your understanding.
Dec 3, 20:19 UTC
[LIM1][Dedicated Servers] - Multiple racks maintenance notification
Completed - We are sorry to inform you that this maintenance is postponed to another date. We will keep you updated as soon as the date is fixed.
Dec 3, 14:11 UTC
Scheduled - As part of our continuous improvement plan, maintenance is scheduled on our Dedicated Servers offer, affecting servers in racks L122B06, L122B07, L122B08, L122B09 and L122B10.

Start time : 07/01/2026 05:00 UTC
End time : 07/01/2026 16:00 UTC
Service impact : Public networks will be temporarily unavailable during the maintenance.
Service improvement : Following our continuous improvement policy of our network infrastructure, we will be doing a maintenance on multiple network equipment.


Thank you for your understanding.
Dec 2, 16:15 UTC
Dec 2, 2025
[SGP1][Dedicated Servers] - Racks 050811/050812/040924 maintenance notification
Completed - The scheduled maintenance has been completed.
Dec 2, 15:28 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 2, 12:00 UTC
Scheduled - As part of our continuous improvement plan, maintenance is scheduled on our Dedicated Servers offer for some servers in racks 050811, 050812 and 040924.

Start time : 02/12/2025 12:00 UTC
End time : 02/12/2025 18:00 UTC
Service impact : During the maintenance, some servers in the specified racks will be temporarily unavailable.
Service improvement : As part of our continuous improvement policy, we will migrate servers from SGP1 to SGP2.

Thank you for your understanding.
Nov 13, 21:24 UTC
[BHS4/BHS5][Dedicated Servers] - multiples racks incident notification
Resolved - We are pleased to inform you that the incident affecting our Dedicated Servers has been resolved.

Start time : 02/12/2025 13:39 UTC
End time : 02/12/2025 14:20 UTC
Root Cause : This incident was caused by a software issue.

We apologize for any inconvenience caused and appreciate your understanding.
Dec 2, 15:12 UTC
Monitoring - Service has been fully restored since 02/12/2025 14:20 UTC. Monitoring remains active to ensure long-term stability.

Here are some supplementary details :

Start time : 02/12/2025 13:39 UTC
Impacted Service(s) : Servers in the specified racks were no longer able to access the vRack network.
Customers Impact : Customers are temporarily unable to access their servers via vRack network located on the specified racks.

We apologize for any inconvenience caused and appreciate your understanding.
Dec 2, 14:23 UTC
Identified - We are currently experiencing an ongoing incident. We have determined the origin of the issue affecting our Dedicated Servers offer on the specific racks T05C36 - T05C37 - T05C38 - T05C39 - T05D22 - T05D23 - T05D24 - T05D25 - T05D26 - T05C37 - T04D32.

Here are some supplementary details :

Start time : 02/12/2025 13:39 UTC
Impacted Service(s) : Servers in the specified racks were no longer able to access the vRack network.
Customers Impact : Customers are temporarily unable to access their servers via vRack network located on the specified racks.
Root Cause : This incident is caused by a network equipment issue.
Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.
Dec 2, 13:42 UTC
Dec 1, 2025
[RBX8][Dedicated Servers] - Rack R807L22 incident notification
Resolved - We are pleased to inform you that the incident affecting our Dedicated Servers has been resolved.

Start time : 01/12/2025 15:49 UTC
End time : 01/12/2025 16:04 UTC
Root Cause : This incident was caused by a cooling system issue.

We apologize for any inconvenience caused and appreciate your understanding.
Dec 1, 16:09 UTC
Update - We are currently investigating an incident affecting our Dedicated Servers offering, which is causing temporary availability issue in the rack R807L22.

Here are some supplementary details :

Start time : 01/12/2025 15:49 UTC
Impacted Service(s) : All servers in the rack R807L22 are temporarily unavailable.
Customers Impact : Customers are temporarily unable to access their servers located on the specified rack.
Ongoing Actions : Our teams are investigating to determine the origin of the incident and fix it.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.
Dec 1, 16:06 UTC
Investigating - We are currently experiencing an event affecting our Dedicated Servers offer.

Start time : 01/12/2025 15:49 UTC

Our teams are fully committed to investigating this issue and working towards a resolution as soon as possible. As investigations are ongoing, we will share any new findings or updates with you as soon as possible.

We apologize for any inconvenience caused and appreciate your understanding.
Dec 1, 16:00 UTC
[GRA3][Dedicated Servers] - Rack GRA0313A04C incident notification
Resolved - We are pleased to inform you that the incident affecting our Dedicated Servers has been resolved.

Start time : 01/12/2025 13:18 UTC
End time : 01/12/2025 13:57 UTC
Root Cause : This incident was caused by an electrical equipment issue.

We apologize for any inconvenience caused and appreciate your understanding.
Dec 1, 14:05 UTC
Identified - We are currently experiencing an ongoing incident. We have determined the origin of the issue affecting our Dedicated Servers offer on the specific rack GRA0313A04C.

Here are some supplementary details :

Start time : 01/12/2025 13:18 UTC
Impacted Service(s) : All servers in the rack GRA0313A04C are temporarily unavailable.
Root Cause : This incident is caused by an electrical equipment issue.
Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.
Dec 1, 13:27 UTC
[RBX8][Dedicated Servers] - Rack R809R15 incident notification
Resolved - We are pleased to inform you that the incident affecting our Dedicated Servers has been resolved.

Start time : 01/12/2025 00:48 UTC
End time : 01/12/2025 03:02 UTC
Root Cause : This incident was caused by a cooling system issue.

We apologize for any inconvenience caused and appreciate your understanding.
Dec 1, 03:03 UTC
Update - We have new information regarding the incident that affected your service(s).

Please find below an update on the situation:
Update : A significant number of servers are now operational.
Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.
Dec 1, 02:01 UTC
Identified - We are currently experiencing an ongoing incident. We have determined the origin of the issue affecting our Dedicated Servers offer on the specific rack R809R15.

Here are some supplementary details :

Start time : 01/12/2025 00:48 UTC
Impacted Service(s) : All servers in the rack R809R15 are temporarily unavailable.
Customers Impact : Customers are temporarily unable to access their servers located on the specified racks
Root Cause : This incident is caused by a cooling system issue.
Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.

We will keep you updated on the progress and resolution.
Dec 1, 01:18 UTC
Investigating - We are currently investigating an incident affecting our Dedicated Servers offering, which is causing temporary availability issue in the rack R809R15.

Here are some supplementary details :

Start time : 01/12/2025 00:48 UTC
Impacted Service(s) : All servers in the rack R809R15 are temporarily unavailable.
Customers Impact : Customers are temporarily unable to access their servers located on the specified racks
Ongoing Actions : Our teams are investigating to determine the origin of the incident and fix it.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.
Dec 1, 01:10 UTC
[RBX4][Dedicated Servers] - Rack 50C17 maintenance notification
Completed - The scheduled maintenance has been completed.
Dec 1, 01:21 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 30, 23:00 UTC
Scheduled - As part of our continuous improvement plan, we will be carrying out a maintenance on our electrical infrastructure for rack 50C17.

Start time : 30/11/2025 23:00 UTC
End time : 01/12/2025 06:00 UTC
Service impact : Servers in rack 50C17 will be temporarily unavailable for a few minutes.
Service improvement : As part of our continuous improvement policy, we will be doing a maintenance on our electrical infrastructure.

Thank you for your understanding.
Nov 13, 21:11 UTC
Nov 30, 2025
[BHS6][Dedicated Servers] - Rack T06B09 incident notification
Resolved - We would like to inform you that the incident on the rack T06B09 has now been resolved.

Here is detail for this incident :
Start time : 30/11/2025 12:06 UTC
End time : 30/11/2025 13:52 UTC
Root Cause : This incident was caused by a network equipment issue.

We thank you for your understanding and patience throughout this incident.
Nov 30, 14:04 UTC
Update - We have new information regarding the incident that affected your service(s).

Please find below an update on the situation:
Update : Network equipment is believed to be the cause of this incident.
Ongoing Actions : Our teams are currently replacing it so that we can get the servers back to you as quickly as possible.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.
Nov 30, 12:39 UTC
Update - We are continuing to work on a fix for this issue.
Nov 30, 12:36 UTC
Identified - We are continuing to work on a fix for this issue.
Nov 30, 12:36 UTC
Investigating - We are currently investigating an incident affecting our Dedicated Servers offering, which is causing temporary availability issue in the rack T06B09.

Here are some supplementary details :

Start time : 30/11/2025 12:06 UTC
Impacted Service(s) : Public network is temporarily unavailable for servers in rack T06B09.
Customers Impact : Customers are temporarily unable to access their servers via public network located on the specified rack.
Ongoing Actions : Our teams are investigating to determine the origin of the incident and fix it.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.
Nov 30, 12:17 UTC
[LIM1][Dedicated Servers] - Rack L121B09 incident notification
Resolved - We are pleased to inform you that the incident affecting our Dedicated Servers has been resolved.

Start time : 30/11/2025 03:49 UTC
End time : 30/11/2025 04:27 UTC
Root Cause : This incident was caused by an electrical equipment issue.

We apologize for any inconvenience caused and appreciate your understanding.
Nov 30, 04:34 UTC
Update - We have new information regarding the incident that affected your service(s).

Please find below an update on the situation:
Update : A significant number of servers are now operational.
Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.
Nov 30, 04:22 UTC
Identified - We are currently experiencing an ongoing incident. We have determined the origin of the issue affecting our Dedicated Servers offer on the specific rack L121B09.

Here are some supplementary details :

Start time : 30/11/2025 03:49 UTC
Impacted Service(s) : All servers in the rack L121B09 are temporarily unavailable.
Customers Impact : Customers are temporarily unable to access their servers located on the specified racks.
Root Cause : This incident is caused by an electrical equipment issue.
Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.
Nov 30, 04:12 UTC
[RBX3][Dedicated Servers] - Rack 46B22 incident notification
Resolved - We are pleased to inform you that the incident affecting our Dedicated Servers has been resolved.

Start time : 30/11/2025 01:57 UTC
End time : 30/11/2025 02:54 UTC
Root Cause : This incident was caused by an electrical equipment issue.

We apologize for any inconvenience caused and appreciate your understanding.
Nov 30, 02:54 UTC
Identified - We are currently experiencing an ongoing incident. We have determined the origin of the issue affecting our Dedicated Servers offer on the specific rack 46B22.

Here are some supplementary details :

Start time : 30/11/2025 01:57 UTC
Impacted Service(s) : All servers in the rack 46B22 are temporarily unavailable.
Customers Impact : Customers are temporarily unable to access their servers located on the specified racks
Root Cause : This incident is caused by an electrical equipment issue.
Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.
Nov 30, 02:34 UTC
Investigating - We are currently investigating an incident affecting our Dedicated Servers offering, which is causing temporary availability issue in the rack 46B22.

Here are some supplementary details :

Start time : 30/11/2025 01:57 UTC
Impacted Service(s) : All servers in the rack 46B22 are temporarily unavailable.
Customers Impact : Customers are temporarily unable to access their servers located on the specified racks
Ongoing Actions : Our teams are investigating to determine the origin of the incident and fix it.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.
Nov 30, 02:13 UTC
Nov 29, 2025
[RBX10][Dedicated Servers] - Rack RBX1003C03B incident notification
Resolved - We are pleased to inform you that the incident affecting our Dedicated Servers has been resolved.

Start time : 29/11/2025 08:35 UTC
End time : 29/11/2025 10:03 UTC
Root Cause : This incident was caused by a cooling system issue.

We apologize for any inconvenience caused and appreciate your understanding.
Nov 29, 10:09 UTC
Investigating - We are currently investigating an incident affecting our Dedicated Servers offering, which is causing temporary availability issue in the rack RBX1003C03B.

Here are some supplementary details :

Start time : 29/11/2025 08:35 UTC
Impacted Service(s) : Some servers in the rack RBX1003C03B are temporarily unavailable.
Customers Impact : Some customers were temporarily unable to access and use their servers in the specified rack.
Ongoing Actions : Our teams are investigating to determine the origin of the incident and fix it.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.
Nov 29, 09:21 UTC
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