[GRA1][Dedicated Servers] - Rack G107A02 incident notification

Incident Report for Bare Metal Cloud

Resolved

We would like to inform you that the incident on the rack G107A02 has now been resolved.

Here is detail for this incident :
Start time : 10/10/2025 14:00 UTC
End time : 10/10/2025 14:17 UTC
Root Cause : This incident was caused by an electrical equipment issue.

We thank you for your understanding and patience throughout this incident.

Posted Oct 10, 2025 - 14:23 UTC

Investigating

We are currently investigating an incident affecting our Dedicated Servers offering, which is causing temporary availability issue in the rack G107A02.

Here are some supplementary details :

Start time : 10/10/2025 14:00 UTC
Impacted Service(s) : Some servers in the rack G107A02 are temporarily unavailable.
Customers Impact : Some customers are temporarily unable to access and use their servers located in the rack G107A02.
Ongoing Actions : Our teams are investigating to determine the origin of the incident to fix it.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.

Posted Oct 10, 2025 - 14:14 UTC

This incident affected: Dedicated Servers || Global Infrastructure (GRA).