[SBG5][Dedicated Servers] - Rack SBG0505B09A incident notification

Incident Report for Bare Metal Cloud

Resolved

We would like to inform you that the incident on the rack SBG0505B09A has now been resolved.

Here is detail for this incident :
Start time : 11/10/2025 17:03 UTC
End time : 11/10/2025 18:50 UTC
Root Cause : This incident was caused by an electrical equipment issue.

We thank you for your understanding and patience throughout this incident.

Posted Oct 11, 2025 - 18:55 UTC

Identified

We are currently experiencing an ongoing incident. We have determined the origin of the issue affecting our Dedicated Servers offer on the specific rack.

Here are some supplementary details :

Start time : 11/10/2025 17:03 UTC
Impacted Service(s) : Some servers in the rack SBG0505B09A are temporarily unavailable.
Customers Impact : Some customers are temporarily unable to access and use their servers in the specified rack.
Root Cause : This incident is caused by an electrical equipment issue.
Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.

We will keep you updated on the progress and resolution.

Posted Oct 11, 2025 - 17:12 UTC

This incident affected: Dedicated Servers || Global Infrastructure (SBG).