We are pleased to inform you that the incident affecting our Dedicated Servers has been resolved.
Start time : 10/10/2025 03:00 UTC End time : 10/10/2025 05:12 UTC Root Cause : This incident was caused by an electrical equipment issue.
We apologize for any inconvenience caused and appreciate your understanding.
Posted Oct 10, 2025 - 06:15 UTC
Update
We have new information regarding the incident that affected your service(s).
Please find below an update on the situation: Update : Most services are now available again, but our teams are continuing to fix the last few servers that are still affected. Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.
We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
Posted Oct 10, 2025 - 04:24 UTC
Identified
The issue has been identified and a fix is being implemented.
Posted Oct 10, 2025 - 03:43 UTC
Investigating
We are currently experiencing an ongoing incident. We have determined the origin of the issue affecting our Dedicated Servers offer on the specific rack R807L08.
Here are some supplementary details :
Start time : 10/10/2025 03:00 UTC Impacted Service(s) : All servers in the rack R807L08 are temporarily unavailable. Customers Impact : Customers are temporarily unable to access and use their servers located in the specified rack. Root Cause : This incident is caused by an electrical equipment issue. Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.
We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
Posted Oct 10, 2025 - 03:18 UTC
This incident affected: Dedicated Servers || Global Infrastructure (RBX).