OVH.com logo
OVHcloud Bare Metal Cloud Status

Current status
Legend
  • Operational
  • Degraded performance
  • Partial Outage
  • Major Outage
  • Under maintenance
All Systems Operational

About This Site

Welcome to the Bare Metal Cloud status page for real-time information on system performance and availability.

Dedicated Servers || Additional services Operational
BHS Operational
ERI Operational
GRA Operational
LIM Operational
YNM Operational
RBX Operational
SBG Operational
SGP Operational
SYD Operational
WAW Operational
YYZ Operational
Dedicated Servers || Delivery Operational
Zone Europe Operational
Zone APAC Operational
Zone Canada Operational
Dedicated Servers || Global Infrastructure Operational
BHS Operational
ERI Operational
GRA Operational
LIM Operational
RBX Operational
SBG Operational
SGP Operational
SYD Operational
WAW Operational
YNM Operational
YYZ Operational
Dedicated Servers || Operating System Operational
Zone Europe Operational
Zone APAC Operational
Zone Canada Operational
Dedicated Servers || Network Operational
BHS Operational
CCH01 Operational
ERI Operational
GRA Operational
IEB01 Operational
LIM Operational
MR901 Operational
RBX Operational
SBG Operational
SGP Operational
SYD Operational
WAW Operational
YNM Operational
YYZ Operational
DNS || DNS Secondary Operational
ns-kimsufi Operational
sdns1 Operational
sdns2 Operational
sdns1-ca Operational
sdns2-ca Operational
Licensing || All Services Operational
Zone Europe Operational
Zone APAC Operational
Zone Canada Operational
Managed Services || Cloud Databases GRA Operational
sql007 Operational
Managed Services || Enterprise Cloud Databases Operational
RBX Operational
GRA Operational
BHS Operational
Managed Services || Load Balancer Operational
GRA Operational
BHS Operational
RBX Operational
SBG Operational
YYZ Operational
Managed Services || Logs Data Platform Operational
GRA Operational
BHS Operational
Managed Services || Managed Baremetal Operational
Compute Operational
Network Operational
Storage Operational
Management Operational
Delivery Operational
Storage and Backups || Backup Storage Operational
RBX Operational
BHS Operational
Storage and Backups || Block Storage Operational
BHS Operational
SBG6 Operational
UK1 Operational
DE1 Operational
Storage and Backups || Cloud Disk Array Operational
GRA Operational
SBG Operational
BHS Operational
Storage and Backups || Enterprise File Storage Operational
BHS Operational
LIM Operational
RBX Operational
SBG Operational
Storage and Backups || NAS HA Operational
RBX Operational
SBG Operational
BHS Operational
LIM Operational
Virtual Private Servers || Additional services Operational
ERI Operational
GRA Operational
SBG Operational
LIM Operational
WAW Operational
BHS Operational
SGP Operational
SYD Operational
US-EAST-VA Operational
US-WEST-OR Operational
Virtual Private Servers || Delivery Operational
ERI Operational
GRA Operational
SBG Operational
LIM Operational
WAW Operational
BHS Operational
SGP Operational
SYD Operational
US-EAST-VA Operational
US-WEST-OR Operational
Virtual Private Servers || Global Infrastructure Operational
ERI Operational
GRA Operational
SBG Operational
LIM Operational
WAW Operational
BHS Operational
SGP Operational
SYD Operational
US-EAST-VA Operational
US-WEST-OR Operational
Virtual Private Servers || Network Operational
ERI Operational
GRA Operational
SBG Operational
LIM Operational
WAW Operational
BHS Operational
SGP Operational
SYD Operational
US-EAST-VA Operational
US-WEST-OR Operational
Virtual Private Servers || Operating System Operational
ERI Operational
GRA Operational
SBG Operational
LIM Operational
WAW Operational
BHS Operational
SGP Operational
SYD Operational
US-EAST-VA Operational
US-WEST-OR Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
[GRA2][Dedicated Servers] - Rack G223A06 Apr 25, 2024 02:00-03:00 UTC
As part of our continuous improvement plan, maintenance is scheduled on our Bare metal offer.

This may temporarily affect Availability.

Start time : 25/04/2024 02:00 UTC
End time : 25/04/2024 03:00 UTC
Service impact : Private network will be temporarily unavailable for 30 minutes for servers in rack G223A06
Service improvement : As part of our continuous improvement policy of our network infrastructure, we will have to carry out an intervention on a network equipment.

Thank you for your understanding.
Posted on Apr 11, 2024 - 20:47 UTC
[GRA3][Dedicated Servers] - Rack GRA0327B06C Apr 25, 2024 04:00-05:00 UTC
As part of our continuous improvement plan, maintenance is scheduled on our Bare metal offer.

This may temporarily affect Availability.

Start time : 25/04/2024 04:00 UTC
End time : 25/04/2024 05:00 UTC
Service impact : IPMI will be temporarily unavailable for servers in rack GRA0327B06C
Service improvement : As part of our continuous improvement policy of our network infrastructure, we will have to carry out an intervention on a network equipment.

Thank you for your understanding.
Posted on Apr 11, 2024 - 20:53 UTC
[GRA/LIM/ERI][Network] - Network equipment version upgrade Apr 25, 2024 05:00-07:00 UTC
As part of our continuous improvement plan, maintenance is scheduled on our network infrastructure.

Start time : 25/04/2024 05:00 UTC
End time : 25/04/2024 07:00 UTC
Service impact : None
Service improvement : As part of our continuous improvement policy of our network infrastructure, we will have to carry out interventions on a network equipment.

Thank you for your understanding.
Posted on Apr 18, 2024 - 22:29 UTC
[RBX1/RBX2][Dedicated Servers] - Servers migration from RBX1 to RBX2 Apr 28, 2024 22:00 - May 2, 2024 05:00 UTC
As part of our continuous improvement plan, maintenance is scheduled on our Bare metal offer.

This may temporarily affect Availability.

Start time : 28/04/2024 22:00 UTC
End time : 02/05/2024 05:00 UTC
Service impact : Servers being moved from RBX1 to RBX2 might be unavailable for up to 7 hours during the night (22:00 UTC => 05:00 UTC).
Service improvement : As part of our continuous improvement policy of our network infrastructure, we will have to move servers from RBX1 to RBX2 due to the EoL (End of life) of RBX1.

Thank you for your understanding.
Posted on Apr 11, 2024 - 22:52 UTC
[RBX/Paris3AZ][Network] - Network equipment version upgrade Apr 29, 2024 05:00-07:00 UTC
As part of our continuous improvement plan, maintenance is scheduled on our network infrastructure.

Start time : 29/04/2024 05:00 UTC
End time : 29/04/2024 07:00 UTC
Service impact : None
Service improvement : As part of our continuous improvement policy of our network infrastructure, we will have to carry out interventions on a network equipment.

Thank you for your understanding.
Posted on Apr 18, 2024 - 22:39 UTC
[RBX1][Dedicated Servers] - Servers migration May 12, 2024 22:00 - May 16, 2024 05:00 UTC
As part of our continuous improvement plan, maintenance is scheduled on our Infrastructure.

Start time : 12/05/2024 22:00 UTC
End time : 16/05/2024 05:00 UTC
Service impact : The service will be interrupted for a period of up to 7 hours.
Service improvement : As part of our continuous improvement policy of our network infrastructure, we will have to move servers from RBX1 to RBX2.

Thank you for your understanding.
Posted on Apr 23, 2024 - 21:46 UTC
[Global][Dedicated Servers] - Revision of Linux Distribution Reinstallation May 13, 2024 09:00-09:30 UTC
As part of our continuous improvement plan, maintenance is scheduled on Bare Metal servers.

This may affect functionality.

Start time : 13/05/2024 09:00 UTC
End time : 13/05/2024 09:30 UTC
Service impact : permanent unavailability of the current distribution upon reinstallation of your dedicated servers.
Service improvement : As part of improving and simplifying the use of our products, we are updating the list of Linux distributions available when installing your dedicated servers.
For more details, please refer to this link
Posted on Apr 18, 2024 - 10:07 UTC
[GLOBAL][Dedicated Servers] - Windows OS language API change May 14, 2024 08:30-08:45 UTC
As part of our continuous improvement plan, maintenance is scheduled on our Dedicated Servers offer.

Start time : 14/05/2024 08:30 UTC
End time : 14/05/2024 08:45 UTC
Service impact : No impact expected.
Customers not installing any Windows OSes from API and/or installing Windows OSes from OVHcloud control panel are not affected by this change.
Customers using that API call for installing any windows OSes in a display language other English are affected by this change and need to update their scripts and applications accordingly.
Service improvement : The following API call with details/language attribute within the payload will definitely stop working: POST /dedicated/server/{serviceName}/install/start

Below you can find an example of payload that will stop working for a win2022-dc OS installation:
```json
{
"details": {
"language": "fr",
},
"templateName": "win2022-dc_64"
}
```

With the previous example, here is the target payload that customer can already use and that will continue to work:
```json
{
"userMetadata": [
{
"key": "language",
"value": "fr-fr"
}
],
"templateName": "win2022-dc_64"
}
```

More details and examples can be found in the Documentation Page

Thank you for your understanding.
Posted on May 14, 2024 - 08:30 UTC
[RBX1][Dedicated Servers] - Servers migration May 20, 2024 22:00 - May 23, 2024 05:00 UTC
As part of our continuous improvement plan, maintenance is scheduled on our Infrastructure.

Start time : 20/05/2024 22:00 UTC
End time : 23/05/2024 05:00 UTC
Service impact : The service will be interrupted for a period of up to 7 hours.
Service improvement : As part of our continuous improvement policy of our network infrastructure, we will have to move servers from RBX1 to RBX2.

Thank you for your understanding.
Posted on Apr 23, 2024 - 21:42 UTC
[RBX1][Dedicated Servers] - Servers migration May 26, 2024 22:00 - May 30, 2024 05:00 UTC
As part of our continuous improvement plan, maintenance is scheduled on our Infrastructure.

Start time : 26/05/2024 22:00 UTC
End time : 30/05/2024 05:00 UTC
Service impact : The service will be interrupted for a period of up to 7 hours.
Service improvement : As part of our continuous improvement policy of our network infrastructure, we will have to move servers from RBX1 to RBX2.

Thank you for your understanding.
Posted on Apr 23, 2024 - 21:36 UTC
Past Incidents
Apr 24, 2024
[SBG/WAW][Network] - Network equipment version upgrade
Completed - The scheduled maintenance has been completed.
Apr 24, 07:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 24, 05:00 UTC
Scheduled - As part of our continuous improvement plan, maintenance is scheduled on our network infrastructure.

Start time : 24/04/2024 05:00 UTC
End time : 24/04/2024 07:00 UTC
Service impact : None
Service improvement : As part of our continuous improvement policy of our network infrastructure, we will have to carry out interventions on a network equipment.

Thank you for your understanding.
Apr 18, 22:41 UTC
[RBX6][Dedicated Servers] - Rack 46J02
Completed - The scheduled maintenance has been completed.
Apr 24, 03:10 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 24, 02:30 UTC
Scheduled - As part of our continuous improvement plan, maintenance is scheduled on our Bare Metal offer.

Start time : 24/04/2024 02:30 UTC
End time : 24/04/2024 03:00 UTC
Service impact : vRack network will be temporarily unavailable for servers in rack 46J02
Service improvement : Following our continuous improvement policy of our network infrastructure, we will be doing a maintenance on a network equipment

Thank you for your understanding.
Apr 9, 18:09 UTC
[RBX3][Dedicated Servers] - 46F11 - 46F12 - 46F13
Resolved - Start time : 23/04/2024 21:55 UTC
End time : 24/04/2024 00:07 UTC
Root cause : Disjunction
Our technical teams resolved the issue. All impacted services are now operational.
Apr 24, 01:00 UTC
Identified - Start time : 23/04/2024 21:55 UTC
Service impact : Some servers in the following racks 46F11 - 46F12 - 46F13 are currently unreachable.
Root cause : Disjunction
Ongoing actions : Our technical teams are working on a fix.
Apr 23, 22:59 UTC
[GRA1][Dedicated Servers] - G132B19
Resolved - Start time : 24/04/2024 00:07 UTC
End time : 24/04/2024 00:28 UTC
Root cause : After a reboot all impacted services are now operational.
Our technical teams resolved the issue.
Apr 24, 00:37 UTC
Investigating - Start time : 24/04/2024 00:07 UTC
Service impact : Servers in rack G132B19 are unreachable.
Ongoing actions : Investigating
Our technical teams are working on the issue. Update will be posted as significant progress is made.
Apr 24, 00:19 UTC
Apr 23, 2024
[RBX7][Storage and Backups] - NAS HA maintenance notification
Completed - The scheduled maintenance has been completed.
Apr 23, 13:34 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 23, 11:30 UTC
Scheduled - As part of our continuous improvement plan, maintenance is scheduled on our storage and backups offer.

This may temporarily affect availability.

Start time : 23/04/2024 11:30 UTC
End time : 23/04/2024 13:30 UTC
Service impact : Impacted services might experience some input/output freezes for storage equipment during the maintenance.
Service improvement : : As part of our continuous improvement policy, we will perform an update on the storage servers hosting your data.
This version will improve certain security mechanisms, as well as some performance enhancements.
During the maintenance period, your data will remain available.

Thank you for your understanding.
Apr 15, 21:41 UTC
[BHS1][Dedicated Servers] - Racks 80A06/80A05/80A03
Completed - The scheduled maintenance has been completed.
Apr 23, 09:59 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 23, 04:00 UTC
Scheduled - As part of our continuous improvement plan, maintenance is scheduled on our infrastructure.

This may temporarily affect Availability.

Start time : 23/04/2024 04:00 UTC
End time : 23/04/2024 10:00 UTC
Service impact : Each server in racks 80A06 and 80A05 will be unreachable during the maintenance
Service improvement : As part of our continuous improvement policy of our infrastructure, our teams will move servers from racks 80A06 and 80A05 to rack 80A03.

Thank you for your understanding.
Apr 18, 18:29 UTC
[Global][Dedicated Servers] - APIv6 BringYourOwnImage routes operation
Completed - The scheduled maintenance has been completed.
Apr 23, 09:05 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 23, 08:30 UTC
Update - New start time : 23/04/2024 08:30 UTC
New end time : 23/04/2024 08:45 UTC
Service impact : Some API calls definitely removed.
Mar 6, 15:16 UTC
Update - We will be undergoing scheduled maintenance during this time.
Mar 6, 10:57 UTC
Scheduled - As part of our continuous improvement plan, maintenance is scheduled on our Dedicated Servers offer.

Start time : 19/03/2024 09:30 UTC
End time : 19/03/2024 09:45 UTC
Service impact : Some API calls definitely removed.
Service improvement : As part of our continuous improvement policy of our servers, this maintenance will enables customers to deploy cloudready images directly on their dedicated server.

The following API calls will be definitely removed:

GET /dedicated/server/{serviceName}/bringYourOwnImage

POST /dedicated/server/{serviceName}/bringYourOwnImage

DELETE /dedicated/server/{serviceName}/bringYourOwnImage

Customers can still use the Bring Your Own Image (BYOI) feature from the API call POST /dedicated/server/{serviceName}/install/start. More details can be found in the documentation page.
This change was required in order to add the new Bring Your Own Linux (BYOLinux) feature.
Bring Your Own Image (BYOI) / Bring Your Own Linux (BYOLinux), a comparison sheet - OVHcloud.
Feb 14, 00:54 UTC
[RBX7][Storage and Backups] - NAS HA maintenance notification
Completed - The scheduled maintenance has been completed.
Apr 23, 09:04 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 23, 07:00 UTC
Scheduled - As part of our continuous improvement plan, maintenance is scheduled on our storage and backups offer.

This may temporarily affect availability.

Start time : 23/04/2024 07:00 UTC
End time : 23/04/2024 09:00 UTC
Service impact : Impacted services might experience some input/output freezes for storage equipment during the maintenance.
Service improvement : : As part of our continuous improvement policy, we will perform an update on the storage servers hosting your data.
This version will improve certain security mechanisms, as well as some performance enhancements.
During the maintenance period, your data will remain available.

Thank you for your understanding.
Apr 15, 21:35 UTC
[RBX7][Storage and Backups] - NAS HA maintenance notification
Completed - The scheduled maintenance has been completed.
Apr 23, 06:34 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 23, 04:30 UTC
Scheduled - As part of our continuous improvement plan, maintenance is scheduled on our storage and backups offer.

This may temporarily affect availability.

Start time : 23/04/2024 04:30 UTC
End time : 23/04/2024 06:30 UTC
Service impact : Impacted services might experience some input/output freezes for storage equipment during the maintenance.
Service improvement : : As part of our continuous improvement policy, we will perform an update on the storage servers hosting your data.
This version will improve certain security mechanisms, as well as some performance enhancements.
During the maintenance period, your data will remain available.

Thank you for your understanding.
Apr 15, 21:30 UTC
[RBX2][Dedicated Servers] - Network Disruption
Resolved - Start time : 10/04/2024 23:16 UTC
End time : 23/04/2024 02:56 UTC
Root cause : Incident due to a hardware issue.
Our technical teams resolved the issue. All impacted services are now operational.
Apr 23, 03:09 UTC
Update - Our technical teams will implement the current maintenance to solve the incident.
Apr 19, 16:39 UTC
Update - Update : Additional maintenance is required to resolve the issue definitively. This will be scheduled for early next week. We will get back to you early next week to let you know when the work will be carried out.
Apr 12, 16:46 UTC
Identified - Start time : 10/04/2024 23:16 UTC
Service impact : Your services may have experienced latency and packet loss on the RBX2 baremetal infrastructure.
Root cause : Incident due to a hardware issue
Ongoing actions : Our technical teams will carry out curative maintenance with no impact on your services to fix the issue.
Apr 12, 14:54 UTC
[RBX2][Dedicated Servers] - Network maintenance
Completed - The scheduled maintenance has been completed.
Apr 23, 03:07 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 23, 01:00 UTC
Scheduled - As part of our continuous improvement plan, maintenance is scheduled on our Dedicated Servers offer.

Start time : 23/04/2024 01:00 UTC
End time : 23/04/2024 03:00 UTC
Service impact : None
Service improvement : As part of our continuous improvement policy of our network infrastructure, our teams are going to do a maintenance on multiple network equipment.

Thank you for your understanding.
Apr 19, 16:24 UTC
[GRA2][Dedicated Servers] - Rack G211B10
Completed - The scheduled maintenance has been completed.
Apr 23, 02:33 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 23, 02:00 UTC
Scheduled - As part of our continuous improvement plan, maintenance is scheduled on our Bare Metal offer.

Start time : 23/04/2024 02:00 UTC
End time : 23/04/2024 02:30 UTC
Service impact : Public and vRack networks will be temporarily unavailable during the maintenance for servers in rack G211B10
Service improvement : Following our continuous improvement policy of our network infrastructure, we will be doing a maintenance on a network equipment

Thank you for your understanding.
Apr 9, 18:14 UTC
[RBX2][Dedicated Servers] - Racks 31A08/31A09
Completed - The scheduled maintenance has been completed.
Apr 23, 00:32 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 23, 00:00 UTC
Scheduled - As part of our continuous improvement plan, maintenance is scheduled on our Dedicated servers offer.

Start time : 23/04/2024 00:00 UTC
End time : 23/04/2024 01:00 UTC
Service impact : Service will be unreachable for one hour during this change.
Service improvement : As part of our continuous improvement policy of our network infrastructure, we will be doing a maintenance on a network equipment
Apr 16, 22:29 UTC
Apr 22, 2024
[SBG5][Dedicated Servers] - Network equipment homogenization
Completed - The scheduled maintenance has been completed.
Apr 22, 22:13 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 22, 20:00 UTC
Scheduled - As part of our continuous improvement plan, maintenance is scheduled on our Dedicated servers offer.

Start time : 22/04/2024 20:00 UTC
End time : 22/04/2024 23:00 UTC
Service impact : None
Service improvement : As part of our continuous improvement policy of our network infrastructure, we will be doing a maintenance on multiple network equipment

Thank you for your understanding.
Apr 17, 07:52 UTC
[RBX8][Dedicated Servers] - Rack R821R27
Resolved - Start time : 22/04/2024 08:20 UTC
End time : 22/04/2024 19:52 UTC
Root cause : Electrical disjunction.

This incident has been resolved.
Apr 22, 19:53 UTC
Identified - The issue has been identified and a fix is being implemented.
Apr 22, 15:18 UTC
Investigating - Start time : 22/04/2024 08:20 UTC
Service impact : A significant number of servers in the rack R821R27 are no longer responding.
Root cause : Electrical disjunction.
Ongoing actions : Our teams are working to fix it.
Update will be posted as significant progress is made.
Apr 22, 15:10 UTC
[BHS/HIL/VIN][Network] - Network equipment version upgrade
Completed - The scheduled maintenance has been completed.
Apr 22, 14:57 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 22, 07:00 UTC
Scheduled - As part of our continuous improvement plan, maintenance is scheduled on our network infrastructure.

Start time : 22/04/2024 07:00 UTC
End time : 22/04/2024 14:00 UTC
Service impact : None
Service improvement : As part of our continuous improvement policy of our network infrastructure, we will have to carry out interventions on a network equipment.

Thank you for your understanding.
Apr 18, 22:37 UTC
[SBG3][Dedicated Servers] - Rack S330B05
Completed - Maintenance is over. All services are back to normal.

Thank you for your understanding.
Apr 22, 09:42 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 22, 07:00 UTC
Scheduled - As part of our continuous improvement plan, maintenance is scheduled on our Bare metal offer.

This may temporarily affect Availability.

Start time : 22/04/2024 07:00 UTC
End time : 22/04/2024 09:00 UTC
Service impact : Each server in rack S330B05 will be unreachable for 30 minutes during the maintenance
Service improvement : As part of our continuous improvement policy of our infrastructure, our teams will move servers from rack S330B05 to racks S330B07 and S330B02.

Thank you for your understanding.
Apr 11, 21:33 UTC
[GRA2][Dedicated Servers] - Rack G211B04
Resolved - Start time : 22/04/2024 06:23 UTC
End time : 22/04/2024 07:01 UTC
Service impact : Reboot due to electrical issue on rack G211B04
Root cause : Electrical issue link to change : https://network.status-ovhcloud.com/incidents/qyp6pzzbzbnb
Our technical teams resolved the issue. All impacted services are now operational.
We apologize for any inconvenience caused.
Apr 22, 07:15 UTC
Identified - Start time : 22/04/2024 06:23 UTC
Service impact : Reboot due to electrical issue on rack G211B04
Root cause : Electrical issue link to change : https://network.status-ovhcloud.com/incidents/qyp6pzzbzbnb
Ongoing actions : Our technical teams are working on the issue. Update will be posted as significant progress is made.
Apr 22, 07:06 UTC
Investigating - We have detected an issue on our infrastructure. We will update informations when we will have more details.
Apr 22, 06:39 UTC
[SBG3][Dedicated Servers] - Rack S321B02
Resolved - Start time : 22/04/2024 00:16 UTC
End time : 22/04/2024 04:13 UTC
Service impact : vRack and public network were temporarily unavailable for servers in rack S321B02
Root cause : Network equipment caused the incident
Our technical teams resolved the issue. All impacted services are now operational.
Apr 22, 04:16 UTC
Update - Public network is currently available for servers in rack S321B02.
Our technical teams are working on the vRack switch.
Apr 22, 03:24 UTC
Update - Our technical teams need to replace the vRack switch and the public network switch in order to solve the incident.
Public network will also be unavailable shortly.
We apologize for any inconvenience caused.
Apr 22, 00:50 UTC
Identified - Start time : 22/04/2024 00:16 UTC
Service impact : vRack network is temporarily unavailable for servers in rack S321B02
Root cause : A network equipment caused the incident
Ongoing actions : Our technical teams are working on the issue. Update will be posted as significant progress is made.
Apr 22, 00:24 UTC
Apr 21, 2024
[BHS5][Dedicated Servers] - Rack T05B14
Resolved - Start time : 21/04/2024 08:46 UTC
End time : 21/04/2024 13:12 UTC
Root cause : Network equipment issue.
Our technical teams have replaced the affected equipment. All affected services are now operational.
Apr 21, 13:29 UTC
Identified - The issue has been identified and a fix is being implemented.
Apr 21, 12:39 UTC
Investigating - Start time : 21/04/2024 08:46 UTC
Service impact : Public network is down
Ongoing actions : Our teams are investigating to determine the origin of the incident and fix it.
Update will be posted as significant progress is made.
Apr 21, 09:16 UTC
[RBX4][Dedicated Servers] - Rack 53C21
Resolved - Start time : 21/04/2024 06:57 UTC
End time : 21/04/2024 07:10 UTC
Root cause : Network equipement issue.
Our technical teams resolved the issue. All impacted services are now operational.
Apr 21, 07:12 UTC
Investigating - Start time : 21/04/2024 06:57 UTC
Service impact : Network vrack is down
Ongoing actions : Our teams are investigating to determine the origin of the incident and fix it.
Update will be posted as significant progress is made.
Apr 21, 07:07 UTC
Apr 20, 2024

No incidents reported.

Apr 19, 2024
[GLOBAL][Virtual Private Servers] - Inaccessibility of some VPS
Resolved - Start time : 19/04/2024 15:30 UTC
End time : 19/04/2024 22:20 UTC
Our technical teams resolved the issue. All impacted services are now operational.
Apr 19, 22:25 UTC
Investigating - Start time : 19/04/2024 15:30 UTC
Service impact : VPS delivered in the last 24 hours may be temporarily inaccessible via the manager
Ongoing actions : Investigating
Our technical teams are working on the issue. Update will be posted as significant progress is made.
Apr 19, 20:25 UTC
[RBX1][Dedicated Servers] - Rack 16D01
Resolved - Start time : 19/04/2024 13:34 UTC
End time : 19/04/2024 14:05 UTC
Service impact : Some servers in rack 16D01 were temporarily unavailable
Root cause : Electrical issue
Our technical teams resolved the issue. All impacted services are now operational.
Apr 19, 14:53 UTC
Identified - Root cause : Electrical issue
Apr 19, 14:08 UTC
Investigating - Start time : 19/04/2024 13:34 UTC
Service impact : Some servers in rack 16D01 are temporarily unavailable
Root cause : Electrical issue
Ongoing actions : Our technical teams are working on the issue. Update will be posted as significant progress is made.
Apr 19, 14:08 UTC
[SBG5][Dedicated Servers] - Rack SBG0504A06A
Resolved - Start time : 19/04/2024 02:00 UTC
End time : 19/04/2024 07:01 UTC
Root cause : Cooling malfunction
Our technical teams resolved the issue. All impacted services are now operational.
Apr 19, 09:41 UTC
Update - We are continuing to work on a fix for this issue.
Apr 19, 06:19 UTC
Identified - Start time : 19/04/2024 02:00 UTC
Service impact : Some servers in the rack SBG0504A06A are no longer responding.
Root cause : Cooling malfunction
Ongoing actions : Our teams are investigating to determine the origin of the incident and fix it.
Update will be posted as significant progress is made.
Apr 19, 01:13 UTC
Apr 18, 2024
[RBX1][Dedicated Servers] - Rack 07A01 07A03
Resolved - Start time : 18/04/2024 21:32 UTC
End time : 18/04/2024 22:40 UTC
Root cause : Cooling malfunction
Our technical teams resolved the issue. All impacted services are now operational.
Apr 18, 22:51 UTC
Investigating - Start time : 18/04/2024 21:32 UTC
Service impact : Servers in the rack 07A01 are no longer reachable.
Ongoing actions : Our teams are investigating to determine the origin of the incident and fix it.
Update will be posted as significant progress is made.
Apr 18, 21:50 UTC
[YNM1][Network] - Connectivity disturbance
Resolved - Start time : 17/04/2024 20:27 UTC
End time : 17/04/2024 20:29 UTC
Root cause : Partner network instability
You may have experienced disturbance on connections to services in YNM1.
Our technical teams resolved the issue. All impacted services are now operational.
Apr 18, 20:59 UTC
[RBX][Storage] - Enterprise File Storage infrastrucure migration
Completed - The scheduled maintenance has been completed.
Apr 18, 09:23 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 18, 04:30 UTC
Scheduled - As part of our continuous improvement plan, maintenance is scheduled on our "Enterprise File Storage" offer.

Start time : 18/04/2024 04:30 UTC
End time : 18/04/2024 09:30 UTC
Service impact : None
Service improvement : We are migrating a part of the infrastructure of the "Enterprise File Storage" service.
Apr 16, 18:59 UTC
[SBG][Storage and Backups] - Block Storage HighPerf/Standard incident notification
Resolved - Start time : 18/04/2024 07:37 UTC
End time : 18/04/2024 07:56 UTC
Root cause : Hardware issue.
Our technical teams resolved the issue. All impacted services are now operational.
Apr 18, 08:58 UTC
[GRA1][Dedicated Servers] - Rack G128B22
Completed - The scheduled maintenance has been completed.
Apr 18, 03:27 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 18, 02:30 UTC
Scheduled - As part of our continuous improvement plan, maintenance is scheduled on our dedicated servers offer.

Start time : 18/04/2024 02:30 UTC
End time : 18/04/2024 03:00 UTC
Service impact : vRack network will be temporarily unavailable for servers in rack G128B22
Service improvement : Following our continuous improvement policy of our network infrastructure, we will be doing a maintenance on a network equipment

Thank you for your understanding.
Apr 9, 18:03 UTC
Apr 17, 2024
[RBX7][Storage and Backups] - NAS HA maintenance notification
Completed - The scheduled maintenance has been completed.
Apr 17, 15:19 UTC
Update - The current maintenance will take more time than expected.
Below you can find the new end time.

End time : 17/04/2024 14:30 UTC
Apr 17, 12:22 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 17, 11:30 UTC
Scheduled - As part of our continuous improvement plan, maintenance is scheduled on our storage and backups offer.

This may temporarily affect availability.

Start time : 17/04/2024 11:30 UTC
End time : 17/04/2024 13:30 UTC
Service impact : Impacted services might experience some input/output freezes for storage equipment during the maintenance.
Service improvement : : As part of our continuous improvement policy, we will perform an update on the storage servers hosting your data.
This version will improve certain security mechanisms, as well as some performance enhancements.
During the maintenance period, your data will remain available.

Thank you for your understanding.
Apr 11, 07:18 UTC
[RBX1][Dedicated Servers] - Rack 07A07
Resolved - Start time : 17/04/2024 11:05 UTC
End time : 17/04/2024 11:22 UTC
Service impact : Servers in rack 07A07 were temporarily unreachable
Root cause : Electrical issue
Our technical teams resolved the issue. All impacted services are now operational.
Apr 17, 11:23 UTC
Identified - Start time : 17/04/2024 11:05 UTC
Service impact : Servers in rack 07A07 are temporarily unreachable
Root cause : Electrical issue
Ongoing actions : Our technical teams are working on the issue. Update will be posted as significant progress is made.
Apr 17, 11:17 UTC
[SBG5][Dedicated Servers] - Racks SBG0506B07A/SBG0506B08B/SBG0506B07B
Resolved - Start time : 17/04/2024 07:56 UTC
End time : 17/04/2024 10:45 UTC
Service impact : Servers in racks SBG0506B07A, SBG0506B08B and SBG0506B07B were temporarily unavailable
Root cause : Water manifold malfunction caused the incident
Our technical teams resolved the issue. All impacted services are now operational.
Apr 17, 10:50 UTC
Investigating - Start time : 17/04/2024 07:56 UTC
Service impact : Servers in racks SBG0506B07A, SBG0506B08B and SBG0506B07B are temporarily unavailable
Ongoing actions : Investigating
Our technical teams are working on the issue. Update will be posted as significant progress is made.
Apr 17, 08:11 UTC
[RBX1][Dedicated Servers] - Rack 07B09
Resolved - Start time : 17/04/2024 08:45 UTC
End time : 17/04/2024 09:53 UTC
Service impact : Servers were temporarily unavailable in rack 07B09
Root cause : Electrical issue
Our technical teams resolved the issue. All impacted services are now operational.
Apr 17, 10:03 UTC
Identified - Start time : 17/04/2024 08:45 UTC
Service impact : Servers are temporarily unavailable in rack 07B09
Root cause : Electrical issue
Ongoing actions : Our technical teams are working on the issue. Update will be posted as significant progress is made.
Apr 17, 09:10 UTC
[RBX7][Storage and Backups] - NAS HA maintenance notification
Completed - The scheduled maintenance has been completed.
Apr 17, 08:37 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 17, 07:00 UTC
Scheduled - As part of our continuous improvement plan, maintenance is scheduled on our storage and backups offer.

This may temporarily affect availability.

Start time : 17/04/2024 07:00 UTC
End time : 17/04/2024 09:00 UTC
Service impact : Impacted services might experience some input/output freezes for storage equipment during the maintenance.
Service improvement : : As part of our continuous improvement policy, we will perform an update on the storage servers hosting your data.
This version will improve certain security mechanisms, as well as some performance enhancements.
During the maintenance period, your data will remain available.

Thank you for your understanding.
Apr 11, 07:13 UTC
[RBX7][Storage and Backups] - NAS HA maintenance notification
Completed - The scheduled maintenance has been completed.
Apr 17, 07:12 UTC
Update - The current maintenance will take more time than expected.
Below you can find the new end time.

End time : 17/04/2024 07:30 UTC
Apr 17, 06:24 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 17, 04:30 UTC
Scheduled - As part of our continuous improvement plan, maintenance is scheduled on our storage and backups offer.

This may temporarily affect availability.

Start time : 17/04/2024 04:30 UTC
End time : 17/04/2024 06:30 UTC
Service impact : Impacted services might experience some input/output freezes for storage equipment during the maintenance.
Service improvement : : As part of our continuous improvement policy, we will perform an update on the storage servers hosting your data.
This version will improve certain security mechanisms, as well as some performance enhancements.
During the maintenance period, your data will remain available.

Thank you for your understanding.
Apr 11, 07:09 UTC
[GRA1][Dedicated Servers] - Rack G132A06
Completed - The scheduled maintenance has been completed.
Apr 17, 03:10 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 17, 02:00 UTC
Scheduled - As part of our continuous improvement plan, maintenance is scheduled on our Bare Metal offer.

Start time : 17/04/2024 02:00 UTC
End time : 17/04/2024 03:00 UTC
Service impact : Public network will be temporarily unavailable for servers in rack G132A06
Service improvement : Following our continuous improvement policy of our network infrastructure, we will be doing a maintenance on a network equipment

Thank you for your understanding.
Apr 9, 18:57 UTC
Apr 16, 2024
[GRA1][Dedicated Servers] - Rack G106A15
Resolved - Start time : 16/04/2024 18:54 UTC
End time : 16/04/2024 19:12 UTC
Our technical teams resolved the issue. All impacted services are now operational.
Apr 16, 19:20 UTC
Investigating - Start time : 16/04/2024 18:54 UTC
Service impact : Some servers in the rack G106A15 are no longer responding.
Ongoing actions : Our teams are investigating to determine the origin of the incident and fix it.
Update will be posted as significant progress is made.
Apr 16, 19:09 UTC
[RBX7][Storage and Backups] - NAS HA maintenance notification
Completed - The scheduled maintenance has been completed.
Apr 16, 12:52 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 16, 11:30 UTC
Scheduled - As part of our continuous improvement plan, maintenance is scheduled on our storage and backups offer.

This may temporarily affect availability.

Start time : 16/04/2024 11:30 UTC
End time : 16/04/2024 13:30 UTC
Service impact : Impacted services might experience some input/output freezes for storage equipment during the maintenance.
Service improvement : : As part of our continuous improvement policy, we will perform an update on the storage servers hosting your data.
This version will improve certain security mechanisms, as well as some performance enhancements.
During the maintenance period, your data will remain available.

Thank you for your understanding.
Apr 9, 22:29 UTC
[RBX8][Dedicated Servers] - Rack R821R10
Resolved - Start time : 16/04/2024 07:47 UTC
End time : 16/04/2024 11:00 UTC
Service impact : Servers in rack R821R10 were temporarily unavailable
Root cause : Electrical issue
Our technical teams resolved the issue. All impacted services are now operational.
Apr 16, 11:14 UTC
Investigating - Start time : 16/04/2024 07:47 UTC
Service impact : Servers in rack R821R10 are temporarily unavailable
Ongoing actions : Investigating
Our technical teams are working on the issue. Update will be posted as significant progress is made.
Apr 16, 07:58 UTC
[Worldwide][Dedicated Servers] - IPXE scripts migration
Completed - The scheduled maintenance has been completed.
Apr 16, 09:58 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 16, 08:30 UTC
Update - We will be undergoing scheduled maintenance during this time.
Apr 15, 10:40 UTC
Scheduled - Start time :16/04/2024 08:30 UTC
End time : 16/04/2024 08:45 UTC
Service impact : None
Service improvement : Our iPXE scripts API is evolving, we are simplifying the API call format used to boot a server from a custom iPXE script.
The API calls to make the server boot from the local disk or the rescue are not affected by this change. If you don't know what an iPXE script is, then you are probably not impacted by this change.
The 16th April 2024, we will remove the compatibility with the old method.
Customers can already start using the new method to boot a server from an iPXE script: see the following documentation for more details.

Old method that will stop working
1. The customer adds an iPXE script in their account by using API call POST /me/ipxeScript.
Note that this API call has already been removed the 5th of March 2024: see this status task.
2. For a specific server, the customer calls GET /dedicated/server/{serviceName}/boot?bootType=ipxeCustomerScript to list all compatible iPXE scripts: it returns boot IDs.
3. For any boot ID returned by previous API call, the customer needs to call GET /dedicated/server/{serviceName}/boot/{bootId} to get details untill they find which boot ID corresponds to the previously added iPXE script.
4. Then, the customer needs to call PUT /dedicated/server/{serviceName} with the "bootId" key and the previously obtained boot ID.

New simpler method that is already available
The customer uses the new "bootScript" key within the PUT /dedicated/server/{serviceName} call and directly passes it their iPXE script, see this documentation.
That's it. As you can see it's now less complicated to boot from a custom iPXE script.
Mar 5, 23:28 UTC
[BHS1][Dedicated Servers] - Racks 80A05/80A04/80A03
Completed - The scheduled maintenance has been completed.
Apr 16, 09:57 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 16, 04:00 UTC
Scheduled - Start time : 16/04/2024 04:00 UTC
End time : 16/04/2024 10:00 UTC
Service impact : Each server in rack 80A05/80A04/80A03 will be unreachable for 1 hour during the maintenance.
Service improvement : As part of our continuous improvement policy of our infrastructure, our teams will move servers from racks 80A05 and 80A04 to rack 80A03.
Apr 11, 17:18 UTC
[RBX7][Storage and Backups] - NAS HA maintenance notification
Completed - The scheduled maintenance has been completed.
Apr 16, 09:48 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 16, 07:00 UTC
Scheduled - As part of our continuous improvement plan, maintenance is scheduled on our storage and backups offer.

This may temporarily affect availability.

Start time : 16/04/2024 07:00 UTC
End time : 16/04/2024 09:00 UTC
Service impact : Impacted services might experience some input/output freezes for storage equipment during the maintenance.
Service improvement : : As part of our continuous improvement policy, we will perform an update on the storage servers hosting your data.
This version will improve certain security mechanisms, as well as some performance enhancements.
During the maintenance period, your data will remain available.

Thank you for your understanding.
Apr 9, 22:19 UTC
[RBX8][Dedicated Servers] - Rack R807L14
Resolved - Start time : 16/04/2024 04:30 UTC
End time : 16/04/2024 09:10 UTC
Service impact : vRack network was temporarily unavailable for servers in rack R807L14
Root cause : A network equipment caused the incident
Our technical teams resolved the issue. All impacted services are now operational.
Apr 16, 09:16 UTC
Identified - Root cause : A network equipment caused the incident
Ongoing actions : Our teams are currently working to solve the problem
Apr 16, 05:05 UTC
Investigating - Start time : 16/04/2024 04:30 UTC
Service impact : vRack network is temporarily unavailable for servers in rack R807L14
Ongoing actions : Investigating
Our technical teams are working on the issue. Update will be posted as significant progress is made.
Apr 16, 04:42 UTC
[LIM1][Dedicated Servers] - Rack L115A13
Completed - The scheduled maintenance has been completed.
Apr 16, 08:08 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 16, 07:00 UTC
Scheduled - As part of our continuous improvement plan, a maintenance is scheduled on our cooling infrastructure.

This may temporarily affect Availability.

Start time : 16/04/2024 07:00 UTC
End time : 16/04/2024 08:30 UTC
Service impact : Servers in rack L115A13 will be unavailable during the maintenance
Related Maintenance : Maintenance link
Service improvement : Following our continuous improvement policy, we are doing some preventive cooling system work on rack L115A13.

Thank you for your understanding.
Mar 19, 20:14 UTC
[RBX7][Storage and Backups] - NAS HA maintenance notification
Completed - The scheduled maintenance has been completed.
Apr 16, 06:47 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 16, 04:30 UTC
Update - The maintenance has been postponed and has been successfully rescheduled.

As part of our continuous improvement plan, maintenance is scheduled on our storage and backups offer.

This may temporarily affect availability.

Start time : 16/04/2024 04:30 UTC
End time : 16/04/2024 06:30 UTC
Service impact : Impacted services might experience some input/output freezes for storage equipment during the maintenance.
Service improvement : : As part of our continuous improvement policy, we will perform an update on the storage servers hosting your data.
This version will improve certain security mechanisms, as well as some performance enhancements.
During the maintenance period, your data will remain available.

Thank you for your understanding.
Apr 4, 08:00 UTC
Scheduled - As part of our continuous improvement plan, maintenance is scheduled on our storage and backups offer.

This may temporarily affect availability.

Start time : 15/04/2024 04:30 UTC
End time : 15/04/2024 06:30 UTC
Service impact : Impacted services might experience some input/output freezes for storage equipment during the maintenance.
Service improvement : : As part of our continuous improvement policy, we will perform an update on the storage servers hosting your data.
This version will improve certain security mechanisms, as well as some performance enhancements.
During the maintenance period, your data will remain available.

Thank you for your understanding.
Apr 2, 20:33 UTC
Apr 15, 2024
[RBX2][Dedicated Servers] - Rack 22D08
Completed - The scheduled maintenance has been completed.
Apr 15, 23:57 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 15, 22:00 UTC
Scheduled - As part of our continuous improvement plan, maintenance is scheduled on our dedicated server offer.

Start time : 15/04/2024 22:00 UTC
End time : 16/04/2024 04:00 UTC
Service impact : Servers will be temporarily unreachable for 30 minutes each during the maintenance.
Service improvement : Following our continuous improvement policy, we are moving servers inside the same rack.


Thank you for your understanding.
Apr 9, 22:11 UTC
[RBX7][Dedicated Servers] - Rack R715B07
Resolved - Start time : 15/04/2024 09:19 UTC
End time : 15/04/2024 10:10 UTC
Root cause : Electrical malfunction
Our technical teams resolved the issue. All impacted services are now operational.
Apr 15, 10:26 UTC
Identified - Start time : 15/04/2024 09:19 UTC
Service impact : Some servers in the rack R715B07 are down.
Root cause : Electrical malfunction
Ongoing actions : Our teams are investigating to determine the origin of the incident and fix it.
Update will be posted as significant progress is made.
Apr 15, 09:54 UTC
[BHS1/BHS6/SYD2][Network] - Network equipment version upgrade
Completed - The scheduled maintenance has been completed.
Apr 15, 08:07 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 15, 08:00 UTC
Scheduled - As part of our continuous improvement plan, maintenance is scheduled on our infrastructure.

Start time : 15/04/2024 08:00 UTC
End time : 15/04/2024 11:00 UTC
Service impact : None
Service improvement : As part of our continuous improvement policy of our network infrastructure, we will have to carry out interventions on a network equipment.

Thank you for your understanding.
Apr 12, 22:41 UTC
[SBG5][Dedicated Servers] - Rack SBG0504A08B
Resolved - Start time : 15/04/2024 00:39 UTC
End time : 15/04/2024 01:21 UTC
Root cause : Network equipement malfunction
Our technical teams resolved the issue. All impacted services are now operational.
Apr 15, 01:22 UTC
Investigating - Start time : 15/04/2024 00:39 UTC
Service impact : Vrack network are no longer responding.
Ongoing actions : Our teams are investigating to determine the origin of the incident and fix it.
Update will be posted as significant progress is made.
Apr 15, 00:43 UTC
Apr 14, 2024

No incidents reported.

Apr 13, 2024
[BHS1][Dedicated Servers] - Rack T01B02
Resolved - Start time : 13/04/2024 13:36 UTC
End time : 13/04/2024 14:01 UTC
Root cause : Network issue
Our technical teams resolved the issue. All impacted services are now operational.
Apr 13, 16:36 UTC
Monitoring - Start time : 13/04/2024 13:36 UTC
Service impact : Public network down
Root cause : Network issue
Ongoing actions : Monitoring
Apr 13, 16:07 UTC
Identified - Start time : 13/04/2024 13:36 UTC
Service impact : Public network down
Root cause : Network issue
Ongoing actions : Our teams are working to fix the issue..
Update will be posted as significant progress is made.
Apr 13, 13:40 UTC
[RBX8][Dedicated Servers] - Rack R808L02
Resolved - Start time : 13/04/2024 14:33 UTC
End time : 13/04/2024 15:46 UTC
Root cause : Malfunction of the Network Device
Our technical teams resolved the issue. All impacted services are now operational.
Apr 13, 15:49 UTC
Investigating - Start time : 13/04/2024 14:33 UTC
Service impact : Somes servers in the rack R808L02 are no longer responding.
Root cause : Malfunction of the Network Device
Ongoing actions : Our teams are replacing the network device
Update will be posted as significant progress is made.
Apr 13, 14:37 UTC
[GRA2][Dedicated Servers] - Rack G223B14
Resolved - Start time : 13/04/2024 13:10 UTC
End time : 13/04/2024 15:03 UTC
Root cause : Network equipement malfunction
Our technical teams resolved the issue. All impacted services are now operational.
Apr 13, 15:05 UTC
Identified - Start time : 13/04/2024 13:10 UTC
Service impact : A significant number of servers in the rack G223B14 are no longer responding.
Root cause : Network equipement malfunction
Ongoing actions : Our team will be replacing the network equipment.
Apr 13, 14:02 UTC
Investigating - Start time : 13/04/2024 13:10 UTC
Service impact : A significant number of servers in the rack G223B14 are no longer responding.
Ongoing actions : Our teams are investigating to determine the origin of the incident and fix it.
Update will be posted as significant progress is made.
Apr 13, 13:43 UTC
[BH1][Dedicated Servers] - Rack T02C25
Resolved - Start time : 13/04/2024 12:12 UTC
End time : 13/04/2024 13:20 UTC
Root cause : Electrical disjunction
Our technical teams resolved the issue. All impacted services are now operational.
Apr 13, 13:38 UTC
Investigating - Start time : 13/04/2024 12:12 UTC
Service impact : A significant number of servers in the rack T02C25 are no longer responding.
Root cause : Electrical disjunction
Ongoing actions : Our teams are working to fix the issue.
Update will be posted as significant progress is made.
Apr 13, 12:50 UTC
[BH1][Dedicated Servers] - Rack T02C25
Resolved - Start time : 13/04/2024 12:12 UTC
End time : 13/04/2024 12:34UTC
Root cause : Electrical disjunction
Our technical teams resolved the issue. All impacted services are now operational.
Apr 13, 12:38 UTC
Identified - Start time : 13/04/2024 12:12 UTC
Service impact : A significant number of servers in the rack T02C25 are no longer responding.
Root cause : Electrical disjunction
Ongoing actions : Our teams are working to fix the issue.
Update will be posted as significant progress is made.
Apr 13, 12:36 UTC
[GRA1][Dedicated Servers] - Rack G104B09
Resolved - Start time : 13/04/2024 08:39 UTC
End time : 13/04/2024 09:05 UTC
Service impact : The situation is back to normal, the service is running nominally.
Root cause: It was due to a malfunction on a power supply
Apr 13, 09:24 UTC
Identified - The issue has been identified and a fix is being implemented.
Apr 13, 09:13 UTC
Update - Service impact :A significant number of servers in the rack G104B09 are no longer responding.
Apr 13, 09:04 UTC
Investigating - Start time : 13/04/2024 08:39 UTC
Service impact : Some servers in the rack G104B09 are no longer responding.
Ongoing actions : Our teams are investigating to determine the origin of the incident and fix it.
Update will be posted as significant progress is made.
Apr 13, 09:02 UTC
[SGP1][Dedicated Servers] - 040921B
Resolved - Start time : 13/04/2024 07:43 UTC
End time : 13/04/2024 07:46 UTC
Service status: Vrack network was unreachable on this rack.
Root cause : It was due to a malfunction on a power supply.
Our technical teams resolved the issue. All impacted services are now operational.
Apr 13, 07:55 UTC
[GRA2][DedicatedServers] - G243A16
Resolved - This incident has been resolved.
Apr 13, 07:16 UTC
Investigating - Start time : 13/04/2024 07:01 UTC
End time : 13/04/2024 07:05 UTC
Service impact : Vrack network was unreachable on this rack.
Root cause : It was due to a malfunction on a power supply.
Our technical teams resolved the issue. All impacted services are now operational.
Apr 13, 07:16 UTC
Apr 12, 2024
[RBX1][Dedicated Servers] - vRack network issue
Resolved - Start time : 12/04/2024 18:35 UTC
End time : 12/04/2024 18:40 UTC
Service impacted : The vRack network was unavailable on racks 10B09, 15A06, 18A01, 18A03, 18A04, 18A06, 18A08, 18A09, 18A12, 18A15, 18A16.
Root cause : Incident due to restart of a network equipement.
Our technical teams resolved the issue. All impacted services are now operational.
Apr 12, 19:38 UTC
Apr 11, 2024
[RBX2][Network] - Network equipment version upgrade
Completed - The scheduled maintenance has been completed.
Apr 11, 21:49 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 11, 21:00 UTC
Scheduled - As part of our continuous improvement plan, maintenance is scheduled on our infrastructure.

Start time : 11/04/2024 21:00 UTC
End time : 11/04/2024 23:00 UTC
Service impact : None
Service improvement : As part of our continuous improvement policy of our network infrastructure, we will have to carry out interventions on a network equipment.

Thank you for your understanding.
Apr 11, 13:10 UTC
[RBX7][Storage and Backups] - NAS HA maintenance notification
Completed - The scheduled maintenance has been completed.
Apr 11, 17:26 UTC
Update - Maintenance will take longer than expected.

New end time : 11/04/2024 13:30 UTC
Apr 11, 12:53 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 11, 11:30 UTC
Scheduled - As part of our continuous improvement plan, maintenance is scheduled on our storage and backups offer.

This may temporarily affect availability.

Start time : 11/04/2024 11:30 UTC
End time : 11/04/2024 13:30 UTC
Service impact : Impacted services might experience some input/output freezes for storage equipment during the maintenance.
Service improvement : : As part of our continuous improvement policy, we will perform an update on the storage servers hosting your data.
This version will improve certain security mechanisms, as well as some performance enhancements.
During the maintenance period, your data will remain available.

Thank you for your understanding.
Apr 2, 20:46 UTC
[RBX7/SBG3][Storage and Backups] - NAS HA maintenance notification
Completed - The scheduled maintenance has been completed.
Apr 11, 09:12 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 11, 07:00 UTC
Update - We will be undergoing scheduled maintenance during this time.
Apr 3, 20:48 UTC
Scheduled - As part of our continuous improvement plan, maintenance is scheduled on our storage and backups offer.

This may temporarily affect availability.

Start time : 11/04/2024 07:00 UTC
End time : 11/04/2024 09:30 UTC
Service impact : Impacted services might experience some input/output freezes for storage equipment during the maintenance.
Service improvement : : As part of our continuous improvement policy, we will perform an update on the storage servers hosting your data.
This version will improve certain security mechanisms, as well as some performance enhancements.
During the maintenance period, your data will remain available.

Thank you for your understanding.
Apr 2, 20:51 UTC
[RBX7/SBG3][Storage and Backups] - NAS HA maintenance notification
Completed - The scheduled maintenance has been completed.
Apr 11, 07:36 UTC
Update - Maintenance will take longer than expected.

New end time : 11/04/2024 07:30 UTC
Apr 11, 07:02 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 11, 04:30 UTC
Scheduled - As part of our continuous improvement plan, maintenance is scheduled on our storage and backups offer.

This may temporarily affect availability.

Start time : 11/04/2024 04:30 UTC
End time : 11/04/2024 06:30 UTC
Service impact : Impacted services might experience some input/output freezes for storage equipment during the maintenance.
Service improvement : : As part of our continuous improvement policy, we will perform an update on the storage servers hosting your data.
This version will improve certain security mechanisms, as well as some performance enhancements.
During the maintenance period, your data will remain available.

Thank you for your understanding.
Apr 2, 20:27 UTC
[RBX1][Dedicated Servers] - Servers migration
Completed - The scheduled maintenance has been completed.
Apr 11, 05:33 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 7, 22:00 UTC
Scheduled - As part of our continuous improvement plan, maintenance is scheduled on our Infrastructure.

Start time : 07/04/2024 22:00 UTC
End time : 11/04/2024 05:00 UTC
Service impact : The service will be interrupted for a period of up to 7 hours.
Service improvement : As part of our continuous improvement policy of our network infrastructure, we will have to move servers from RBX1 to RBX2.

Thank you for your understanding.
Mar 21, 14:51 UTC
Apr 10, 2024
[SBG3][Dedicated Servers] - Rack S337A04
Resolved - Start time : 10/04/2024 10:13 UTC
End time : 10/04/2024 12:48 UTC
Root cause : Electrical disjunction
Our technical teams resolved the issue. All impacted services are now operational.
Apr 10, 13:10 UTC
Identified - Start time : 10/04/2024 10:13 UTC
Service impact : A significant number of servers in the rack S337A04 are no longer responding.
Root cause : Electrical disjunction
Ongoing actions : Our teams are working to fix the issue.
Update will be posted as significant progress is made.
Apr 10, 10:38 UTC
[RBX1][Dedicated Servers] - Rack 16C02
Resolved - Start time : 10/04/2024 05:12 UTC
End time : 10/04/2024 05:25 UTC
Service impact : The servers were inaccessible
Root cause : Electrical disjunction
Our technical teams resolved the issue. All impacted services are now operational.
Apr 10, 05:43 UTC
← Incident History Powered by Atlassian Statuspage